Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Budget Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This position is a Budget Analyst within the Office of Assistant Administrator, conducting analyses of assigned disaster response financial programs, reviewing and evaluating relationships between major agency administered program changes and the financial state of the assigned organizations, and advising senior managers on the status of fiscal resources and future requirements.

IT Specialist (System Admin)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This vacancy is for an IT Specialist System Admin in the Office of the Secretary within the Department of Commerce. The position requires a US citizen, background investigation, and TOP SECRET security clearance. The qualifications include one year of specialized experience equivalent to the GS13 grade level, attention to detail, customer service, oral communication, and problem solving.

Sr Carpenter/Cabinetmaker

Company: Other Agencies and Independent Organizations - Federal Reserve System--Board of Governors

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The Senior CarpenterCabinetmaker constructs, erects, installs, and repairs structures, performs installation and maintenance work, and provides guidance and technical expertise to team members.

IT SPECIALIST (INFOSEC) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

We are committed to Teamwork Partnering at all levels and across organizational boundaries for mission accomplishment. The agency is seeking a professional with expertise in IT risk management, cybersecurity, and communication skills to fill a position requiring a strong attention to detail, customer service, oral communication, and problem-solving skills.

Attorney Advisor (General)

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington DC

Posted Jul 12, 2024

The Office of Personnel Management (OPM) seeks an experienced litigator to work with the Office of the General Counsel (OGC). The successful candidate will lead significant litigation and serve as a senior advisor on various issues related to OPM's internal work, governmentwide policies, and programs supporting Federal employees, retirees, and family members.

Deputy Assistant Administrator

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

Deputy Assistant Administrative position at the US Agency for International Development (USAID) headquarters in Washington DC, requiring a US citizen with Top Secret Clearance, experience in leadership, and expertise in the Latin America and Caribbean region.

Director Office of Nonproliferation and Foreign Policy Controls

Company: Department of Commerce - Bureau of Industry and Security

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The Office of Nonproliferation and Foreign Policy Controls NFPC implements multilateral export controls under the Australia and Nuclear Suppliers Groups and the Missile Technology Control Regime NFPC administers US unilateral foreign policy export controls and international sanctions NFPC administers the industrial compliance provisions of arm control and disarmament treaties NFPC also administers export controls on firearms controlled on the Wassenaar Munitions List

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Jul 12, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members, their families, and civilian employees. The position requires customer service experience, data entry, and cash handling skills, as well as the ability to lift up to 45 pounds and obtain certifications in food handlers, CPR, and First Aid.

Information Technology Specialist (Systems Analysis/Applications Software), NB-2210-V

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

As an Information Technology Specialist Systems AnalysisApplications Software, you will provide full range of support in all areas and functions associated with OCC systems analysis and OCC applications software.

Attorney Advisor (General)

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This position is located in Washington, District of Columbia. The incumbent serves as an attorney providing legal advice, research, analysis, and interpretation of federal, state, and local laws, as well as oral and written opinions, memoranda, pleadings, briefs, and legal support of all USDA programs and litigation.

Supervisory IT Specialist (Customer Support)

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The position is for a Supervisory Information Technology Specialist in the Office of the Chief Information Officer, performing supervisory duties in support of the Enterprise Service Desk. The job requires IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills, as well as 52 weeks of specialized experience equivalent to at least the next lower grade level GS14.

Governmental Affairs Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The position is located in the Office of Governmental Affairs within the Office of the Administrator ROA for the Federal Railroad Administration FRA. The Governmental Affairs Specialist assists the Office of Governmental Affairs in the planning, promotion, administration, and execution of activities related to maintaining a positive and constructive relationship between FRA and Members of Congress, states, local governments, and their associated offices.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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