Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director, Office of Multimodal Freight Infrastructure and Policy

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The Office of the Assistant Secretary for Multimodal Freight Infrastructure and Policy OSTF designs and develops new freight and supply chain capabilities to adapt to a quickly changing freight landscape to help the US compete in a global economy and carry out the national multimodal freight policy.

Teacher Aide, Toddler

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jul 12, 2024

The incumbent serves as a Teacher Aide or Teacher Assistant, assisting in the day-to-day delivery of childcare services to the House Community, requiring a high school diploma or equivalent, experience working with young children, and knowledge of child development, early childhood education standards, and behavior management.

Supply Services Clerk

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This position is located in the Office Services Branch of the Administrative Services Division and is designed to assist in providing customer service to the Court through efficient supply room operations.

IT Cybersecurity Specialist (ENTARCH)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

IT Cybersecurity Specialist ENTARCH position in the Department of Justice DOJ Justice Management Division JMD Office of the Chief Information Officer OCIO Cybersecurity Services Staff CSS in Washington DC, providing direction and oversight of the Department's cybersecurity mobile device program.

Supervisory It Cybersecurity Specialist (Infosec)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This position is for a Supervisory IT Cybersecurity Specialist at the Bureau of Engraving and Printing, requiring one year of specialized experience in cybersecurity and IT-related fields, with a focus on security operations, network monitoring, and incident management.

Regional Child and Youth Programs Program Analyst

Company: Department of the Navy - Commander, Navy Installations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

Do you have a passion for Child and Youth programming? We are looking for a strong leader with a history of consulting and/or developing outstanding programs. We care for the family members of today's Navy and we are looking for amazing people to join our team.

Supervisory Biologist/ Physical Scientist/ Chemist/ Food Technologist

Company: Department of Agriculture - Agricultural Marketing Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The incumbent oversees and manages the Laboratory Approval and Testing Division, developing and administering laboratory chemical and biological approval programs, and provides advice and counsel to the Deputy Administrator and Agency officials.

INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN/NETWORK)

Company: Other Agencies and Independent Organizations - Privacy and Civil Liberties Oversight Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The position is for a Systems and Network Administrator at the Privacy and Civil Liberties Oversight Board, requiring specialized experience in computer project assignments, IT policies, and information systems security.

IT Program Manager (PLCYPLN)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The US Department of Commerce is seeking an IT Program Manager PLCYPLN to work in the Office of the Secretary. The position requires one year of specialized experience in IT management, including planning, managing, and leading IT projects and systems. The ideal candidate will have strong attention to detail, customer service, and oral communication skills, as well as experience with IT system support and leading staff.

IT Specialist (INFOSEC/ NETWORK)

Company: Department of the Army - U.S. Army Forces Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 12, 2024

This is a TERM NTE 13 months position in the Defense Civilian Intelligence Personnel System DCIPS, requiring a Top Secret TS security clearance, with responsibilities including implementing and maintaining information systems and information assurance requirements, managing and operating unclassified and classified networks, and providing customer service and problem-solving skills.

Front Desk Assistant

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jul 12, 2024

The House Office of the Legislative Counsel provides nonpartisan drafting services to the US House of Representatives. Requirements include being a US citizen, having 2 years of relevant work experience, and being able to maintain impartiality and provide administrative support.

Deputy Chief Human Capital Officer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The US Secret Service USSS is seeking a dynamic results-oriented executive Deputy Chief Human Capital Officer to manage the agency's human capital policies, programs, systems, and procedures in accordance with federal laws and regulations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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