Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Visual Information Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The position is for a Graphic Designer at the US Department of Justice's Office of Justice Programs, Bureau of Justice Assistance, providing graphic design and digital content services. The job requires US citizenship, background investigation, and pre-employment drug testing. The qualifications include an undergraduate or graduate degree in a related field or one year of specialized experience in graphic design.

Supervisory Information Technology Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Seattle, Washington Seattle, Washington

Posted Jul 12, 2024

The Department of Justice is seeking a candidate with at least one year of specialized experience in providing technical and analytical assistance to support the information needs of an agency or public sector organization. The position requires attention to detail, customer service, oral communication, and problem-solving skills. Additional requirements include being a US citizen or national, being registered for Selective Service if applicable, and meeting qualification requirements upon the closing date of the announcement.

Technical Director

Company: Other Agencies and Independent Organizations - Defense Nuclear Facilities Safety Board

Location: Washington DC

Posted Jul 12, 2024

The position serves as the Technical Director at the Defense Nuclear Facilities Safety Board, requiring US citizenship, background investigation, and security clearance. The applicant must have experience in technical management, leadership, and multidisciplinary senior technical and professional personnel, as well as a degree in engineering or a related field.

Program Manager, GS-0340-14

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The US Coast Guard Assistant Commandant for Acquisition CG9 Office of Research Development Test and Evaluation RDTampE and Innovation CG926 is seeking a GS14 candidate with at least one year of specialized experience in presenting technical information, utilizing reporting tools, researching mission needs, and ensuring project scopes and deliverables reflect customer needs.

Security Assistant

Company: Other Agencies and Independent Organizations - Armed Forces Retirement Home

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The position is located at the Armed Forces Retirement Home Washington AFRHW Security Division, responsible for maintaining physical security and emergency management. The incumbent will serve as administrative support within the Security Division, requiring one year of specialized experience in clerical or administrative support duties.

Chief, Policy and Strategy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief of the Policy and Strategy Section, supporting and coordinating the Division's broad policy work by developing and analyzing legislative, regulatory, and policy proposals.

Public Utilities Specialist (Contracts)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jul 12, 2024

This position is located with Bonneville Power Administration BPA in the Transmission Account Services TSES organization of Transmission Sales TSE Transmission Marketing and Sales TS Transmission Services. A successful candidate will be responsible for Transmission contract administration, including contract development and finalization, contract quality review, analysis, and resolving customer issues.

Registered Nurse - Veteran Health Education Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jul 12, 2024

Summary: Assesses plans implements and evaluates educational needs to facilitate learner development and skill training of Veterans Utilizes innovative teaching strategies assessment skills and evaluation of outcomes Assumes responsibility for the coordination of education focused on patient education selfmanagement and customer satisfaction throughout the healthcare continuum

Deputy Assistant Administrator for Management

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

Senior Executive Service SES position in the Office of Environmental Justice and External Civil Rights, requiring a US citizen, 1 year of specialized experience, and Executive Core Qualifications and Technical Qualifications.

Contract Administrator

Company: Department of Defense - Defense Contract Management Agency

Location: Tukwila, Washington Tukwila, Washington

Posted Jul 12, 2024

The job announcement is for a Contract Administrator position in the US government. The job requires a US citizen, security clearance, and a bachelor's degree or equivalent experience. The job involves assisting with contract administration, negotiating contracts, and providing financial reports. The job also requires DoD Acquisition Contracting Foundational certification and 80 hours of Continuous Learning Points every 2 years.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This position is for an IT Project Manager at the Government Accountability Office, responsible for leading continuous application enhancements, implementing business processes, and managing stakeholder satisfaction.

Information Technology Program Manager (App Software /Info Security- Direct Hire Authority)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This position is assigned to the Service Integration and Innovation SII Division Office of Consular Systems and Technology CST Bureau of Consular Affairs CACSTSII. The incumbent will be responsible for crosscutting IT initiatives aimed at standardizing and improving CST operations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages