Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Demand Generation Marketing Specialist

Company: Seerist

Location: Washington DC

Posted Jul 10, 2024

Seerist is a threat and risk intelligence company that provides preemptive critical insights to organizations and government bodies. The Demand Generation Lead role involves managing lead generation, nurturing, and handoff processes, developing marketing communications, and analyzing statistical data to support the sales and customer success teams.

Staff Systems Engineer

Company: BlackSky

Location: Washington DC

Posted Jul 10, 2024

BlackSky is seeking a cleared Staff Systems Engineer to provide systems engineering support for government programs and commercial products. The candidate will work with a team to design, develop, and maintain technical infrastructure, conduct system analysis, and develop system security measures. The role requires a strong understanding of space system architectures, experience with remote sensing, and a proven ability to balance competing priorities in resource-constrained environments.

Creative Development & Marketing Planning Manager

Company: Intelsat

Location: Washington DC

Posted Jul 10, 2024

Intelsat is seeking a highly organized Marketing Manager to help shape and tell their story. The role requires competency in creative development and marketing planning, with experience in brand management and global B2B marketing. The successful candidate will develop digital content, plan and execute marketing campaigns, and work with stakeholders to align on messaging and branding.

CAQ Manager, Partner Relations for Accounting+

Company: AICPA

Location: Washington DC

Posted Jul 10, 2024

The Partner Relations Manager will support CAQ's Accounting+ initiative by managing relationships with partners, coordinating projects, and providing customer support. The role involves partnership engagement and retention, project management, and data visualization. The ideal candidate has a bachelor's degree, 3-5 years of experience in relationship management, and strong skills in customer service, project management, and communication.

Senior Customer Advisor

Company: Rapid7

Location: Washington DC

Posted Jul 10, 2024

Rapid7's Managed Detection and Response (MDR) service provides 24/7 threat detection and incident response services to customers. The Senior Customer Advisor role involves working with customers to increase their resilience against threats, providing subject matter expertise, and guiding clients through MDR findings and response activities.

Sr Enterprise Data & Business Intelligence Analyst

Company: BECU

Location: Washington DC

Posted Jul 10, 2024

BECU is seeking a Sr Enterprise Data & Business Intelligence Analyst to uplevel their datadriven decisionmaking capabilities by introducing new analytical and BI products to analysts and business teams. The role involves designing, delivering, and maintaining Business Intelligence Data and Advanced Analytics products and services, collaborating with various teams, and mentoring fellow BI analysts.

Senior Technical Sales Solutions Engineer

Company: BlackSky

Location: Washington DC

Posted Jul 10, 2024

BlackSky is seeking a Technical Sales and Solution Engineer to lead technical sales engagements for US Government customers, translating business requirements into BlackSky solutions. The ideal candidate has expertise in satellites, electrooptical payloads, ground systems, space communications, software development, and industry partnerships, with a strong background in technical pre-sales.

Senior Program Manager - Community Engagement

Company: AWC, Inc.

Location: Washington DC

Posted Jul 10, 2024

The position supports the Director in implementing ACE Connects community strategy, ensuring alignment with organizational priorities. Key responsibilities include coordinating and supporting programs that address community needs, fostering strong relationships with ACE members, and implementing engagement initiatives to ensure inclusivity and representation.

Junior Founding Lead DVM

Company: Southern Veterinary Partners

Location: Washington DC

Posted Jul 10, 2024

Livewell Animal Hospital of Shaw is a new hospital opening in fall 2024, offering high-quality medicine and customer experience. The hospital will have modern facilities, an onsite pharmacy, and laboratory capabilities. The hospital is seeking a veterinarian to join the team, with benefits including a guaranteed base salary, relocation assistance, and more.

Systems Development Engineer, Public Sector

Company: Google

Location: Washington DC

Posted Jul 10, 2024

The job posting is for a Systems Development Engineer (SDE) at Google, requiring a Bachelors degree in Computer Science or IT-related field, active US Government Top Secret-Sensitive Compartmentalized Information (TSSCI) security clearance, and 5 years of experience with systems automation and design. The role involves managing services and systems at scale, troubleshooting technical issues, and contributing to systems and services documentation.

Data Engineer/Exploiter

Company: General Dynamics Information Technology

Location: Washington DC

Posted Jul 10, 2024

Data Engineer Senior job at GDIT, requires 5+ years of experience, US citizenship, and Top Secret SCI + Polygraph clearance. The role involves designing, developing, and testing data infrastructures, optimizing data flow, and collaborating with cross-functional teams. The ideal candidate should have significant data engineering technical capabilities, intelligence analysis skills, and experience with data visualization tools.

Development Manager

Company: CGI

Location: Washington DC

Posted Jul 10, 2024

CGI is hiring a Development Manager to lead the development of pioneering technologies and innovative solutions for the Federal Government. The role involves managing multiple application development teams, ensuring effective planning, tracking, and achievement of key measures, and promoting reusable component design and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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