Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Customer Success Manager, Federal

Company: Synack

Location: Washington DC

Posted Jul 10, 2024

Synack is seeking a Senior Customer Success Manager to serve as a trusted advisor and customer advocate, helping customers achieve success and maximize their return on investment. The ideal candidate will have experience in the cyber security industry, a consultative approach to working with customer stakeholders, and a passion for customer advocacy. The role involves developing and maintaining strong relationships with customers, developing technical proficiency, and advocating for the customer throughout the customer life cycle.

Cyber Network Defense Analyst (CNDA) 4

Company: ARSIEM Corporation

Location: Washington DC

Posted Jul 10, 2024

ARSIEM Corporation is seeking a Cyber Network Defense Analyst 4 to support a government client in Arlington, VA. The candidate will acquire, collect, and analyze computer artifacts and logs, and provide technical solutions to clients. The position requires a BS degree in Computer Science, Cybersecurity, or related field, and 10+ years of experience in cyber forensic investigations.

German Speaker - Senior Project Manager - ERP

Company: Unit4

Location: Washington DC

Posted Jul 10, 2024

We are seeking a Senior Project Manager to lead the implementation of Unit4 software solutions into customer environments. The successful candidate will have experience in delivering ERP projects, team leadership, and excellent communication skills.

Live Production Engineer

Company: Warner Bros. Discovery

Location: Washington DC

Posted Jul 10, 2024

The Warner Bros Discovery Live Production Engineer role requires a technical professional to maintain and support broadcast and IT equipment in a fast-paced IP Video production environment. The role involves troubleshooting and resolving issues with broadcast and multimedia systems, as well as providing excellent customer service to clients. The ideal candidate will have a strong baseline IT and data networking knowledge, experience with television or multimedia production workflows, and the ability to work in a dynamic multicultural environment.

HR Business Analyst

Company: IBM

Location: US Washington

Posted Jul 10, 2024

As an HR Business Analyst at IBM, you will help drive large-scale change by offering advice and expertise to improve business performance and implement key human capital requirements within various HR applications.

Junior IT Project Manager (all genders)

Company: Nagarro

Location: Washington DC

Posted Jul 10, 2024

Nagarro is hiring a project coordinator to support end-to-end IT digitalization or transformation projects at customer sites. The role involves managing deliverables, monitoring project progress, and providing regular status updates. The ideal candidate has completed or ongoing studies in IT, project management background, and experience in project coordination or management.

Software Engineer II

Company: Circle

Location: Washington DC

Posted Jul 10, 2024

Circle is a financial technology company seeking a Software Engineer to extend its inhouse blockchain systems infrastructure, with a focus on tokenization, scalability, and security. The ideal candidate will have 24 years of professional software development experience, a Computer Science degree, and expertise in API design, cloud services, and SQL databases.

Sales Strategist

Company: Lugano Diamonds

Location: Washington DC

Posted Jul 10, 2024

About Us: Lugano Diamonds is a fast-growing company seeking a Sales Analyst to guide sales teams in high jewelry salons. The ideal candidate has experience in customer sales analysis, performance marketing, data reporting, and can translate insights into sales actions. The role involves organizing sales information, developing individualized strategies, and collaborating with HQ teams. The company offers a generous compensation package, including commission and bonus plans, multioption healthcare plans, 401k with match, and paid time off.

Associate BIT Field Engineer

Company: Warner Bros. Discovery

Location: Washington DC

Posted Jul 10, 2024

The Associate Broadcast & IT Support role at Warner Bros Discovery involves providing technical support for broadcast and IT equipment, including satellite trucks, streaming equipment, and remote broadcast production equipment. The role requires proficiency in IT support, electronics skills, and the ability to work in a fast-paced 24/7 environment. The ideal candidate will have experience in television, multimedia content, or broadcast maintenance, and be able to troubleshoot and repair equipment at the board level.

Software Engineer - Principal II - ESW06

Company: Solutions³ LLC

Location: Washington DC

Posted Jul 10, 2024

Solutions3 is seeking a Principal Solutions Architect to support the design, development, and deployment of advanced cybersecurity capabilities. The ideal candidate will have 10+ years of directly relevant software development experience, 6+ years of Agile software development experience, and a strong background in AWS, database, networking, and software development solutions.

Systems Engineer

Company: Palo Alto Networks

Location: Washington DC

Posted Jul 10, 2024

Palo Alto Networks is seeking a Systems Engineer to provide technical expertise and guidance in customers' zero-trust journey, defining technical solutions to secure key business imperatives, and evangelizing industry leadership in on-prem, cloud, and security services.

Senior Marketing Manager

Company: Sunwater Capital

Location: Washington DC

Posted Jul 10, 2024

AllSci is seeking a Senior Marketing Manager to help launch its platform in 2024. The role involves developing and executing marketing and communications strategies, identifying audiences, and positioning the company and product in the competitive landscape.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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