Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sales Counter Attendant

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This position is located in the Retail Shop Unit of the Consumer Products amp Services Section Office of Business Enterprises Partnerships and Outreach Programs. The incumbent will work an Intermittent schedule and perform tasks such as operating automated cash register systems, performing inventory tasks, and providing customer service.

General Counsel

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

OIG is responsible for preventing and detecting fraud, waste, abuse, and violations of law and for promoting economy, efficiency, and effectiveness of USAID programs. The position requires a lawyer with extensive legal experience, knowledge of federal law and regulations, and strong skills in litigation, negotiation, and dispute resolution.

Information Technology Specialist- (Applications Software)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This vacancy is for an Information Technology Specialist Applications Software in the Office of the Chief Information Officer OCIO Office of the Secretary OS within the Department of Commerce DOC. The position provides oversight and systems administration supporting business applications for the agency.

Supervisory Contract Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The position is for a member of the Office of the Chief Procurement Officer Acquisition Operations Division Information Technology Branch. The ideal candidate will have supervisory and acquisition experience, be a project management professional, and strive to excel in customer service. The position requires a background investigation and a Government credit card.

Deputy Assistant Administrator for Program Operations

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This Senior Executive Service SES position is in the Office of Environmental Justice and External Civil Rights, requiring a US citizen, 1 year of specialized experience, and Executive Core Qualifications and Technical Qualifications.

Office Automation Assistant

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Kahlotus, Washington Kahlotus, Washington

Posted Jul 04, 2024

This position is located at Lower Monumental Lock and Dam, near Kahlotus, WA, and requires a year of experience in administrative support functions, including office automation software, word processing, and database management. The position is covered under the National Federation of Federal Employees bargaining unit and offers a comprehensive benefits package.

IT SPECIALIST (INFOSEC) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

We are committed to Teamwork Partnering at all levels and across organizational boundaries for mission accomplishment. The agency is looking for candidates with strong teamwork, leadership, and decision-making skills, as well as experience with CLI, cyber security, and identity technologies.

ITSPEC (ENTARCH)

Company: Department of Labor - Bureau of Labor Statistics

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

IT Specialist positions located in DOL Bureau of Labor Statistics BLS Office of Technology and Survey Processing OTSP provide IT support to all aspects of BLS data development initiatives. Requires a US Citizen, at least 16 years old, and IT-related experience with specific competencies and specialized experience in architecting physical and virtual networks and IT Project Management.

Deputy Tax Legislative Counsel

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Deputy Tax Legislative Counsel position in the Office of the Tax Legislative Counsel, requiring experience in managerial capacity, technical qualifications, and Executive Core Qualifications, with a focus on leading change, leading people, results-driven, business acumen, and building coalitions.

Information Technology Specialist, GS-2210-13 FPL GS-13 (DE)

Company: Department of Education - Immediate Office of the Secretary of Education

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This position is telework eligible and is not remote eligible. The incumbent is responsible for executing the role as the IT Program Office Information System Security Officer.

Executive Officer

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Civil Rights Division is seeking an experienced leader to serve as the Division's Executive Officer. The position requires creativity, thoughtfulness, and tenacity to lead the Administrative Management Section's delivery of superior mission support services, guidance, and advice.

IT Specialist (Application Software/Information Security)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This is an office-centered position in the Office of the Chief Financial Officer, requiring a US citizen, background investigation, and specialized experience in IT security, software design, and network systems.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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