Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Sales Manager

Company: Supermicro

Location: Washington DC

Posted Jul 08, 2024

Supermicro is seeking a Sr Sales Manager to expand its customer base in targeted areas, responsible for outbound cold calls, qualifying opportunities, and developing relationships with customers. The ideal candidate has a Bachelor's degree in Business or a related field, 8+ years of experience in server sales, and strong communication and multitasking skills.

Senior Director, Services Strategy and Design

Company: Great Minds®

Location: Washington DC

Posted Jul 06, 2024

The Senior Director of Services Strategy and Design at Great Minds will lead the development of the company's strategy for curriculum implementation support at the district, school, and classroom levels, managing teams that create content and solutions for thousands of customers nationwide.

Program Mgr II

Company: BAE Systems do not use

Location: Washington DC

Posted Jul 06, 2024

We are seeking an experienced IT Program Manager to join our technology-based program supporting a key government customer. The program will deliver engineering services for network infrastructure, enterprise computing infrastructure, and more. The ideal candidate will have a minimum of 11 years of experience, a Bachelor's or Master's degree, and expertise in PMF, Agile methodologies, and enterprise tools.

Gastroenterology Tech III

Company: MedStar Health

Location: Washington DC

Posted Jul 08, 2024

Provides advanced technical support for endoscopic procedures, assists physicians, and trains Gastroenterology Technicians. Requires specialized medical equipment knowledge and 1-3 years of experience as a Gastroenterology Technician II.

Brand Ambassador (Washington DC Metro Area)

Company: Oishii

Location: Washington DC

Posted Jul 09, 2024

Oishii is seeking a Part-Time Brand Ambassador to promote their vertically farmed, pesticide-free strawberries. The role involves engaging with customers, supporting retail accounts, and providing local market knowledge. The ideal candidate is outgoing, collaborative, and able to work independently with a high attention to detail.

Technical Product Manager

Company: CodeHunter

Location: Washington DC

Posted Jul 08, 2024

CodeHunter seeks a Technical Product Manager with 4+ years experience in cybersecurity and product development to shape the roadmap and lead tactical execution of product development.

Sr. ABAP Developer

Company: Spry Methods, Inc.

Location: Washington DC

Posted Jul 07, 2024

Spry Methods is seeking an Sr ABAP Developer to join their team in Chantilly, VA. The ideal candidate will have experience with SAP ERP, ABAP, and S4HANA migration, with a focus on creating custom code and performing remediation for S4HANA upgrades.

Director, Systems Safety (R2720)

Company: Shield AI

Location: Washington DC

Posted Jul 09, 2024

As a System Safety Director, you will lead a team to shape the future of safe and reliable AI Pilots, partnering with customers and internal leaders to pioneer architecture and framework of Autonomy. Requires 15+ years industry experience, BS in Engineering, and active security clearance.

SAP BASIS Cyber Technical Analyst

Company: IBM

Location: US Washington

Posted Jul 05, 2024

IBM Consulting is seeking a BASISCyber consultant with 10+ years of technical and strategic experience, 5+ years of BASIS/Tivoli experience, and 2+ years of Cyber experience. The role requires Secret Clearance or higher, and involves delivering BASIS services to clients, maintaining database integrity, and performing technical upgrades.

IT Support Engineer

Company: Thomson Reuters

Location: Washington DC

Posted Jul 09, 2024

Thomson Reuters Special Services (TRSS) is seeking an IT Support Engineer to provide helpdesk support, maintain network systems, and contribute to the implementation of new systems. The ideal candidate will have experience with Windows, Office 365, and Microsoft Active Directory, as well as excellent customer service and communication skills. The role offers a hybrid work model, comprehensive benefits, and opportunities for professional growth and development.

Power Platform Architect

Company: AIS (Applied Information Sciences)

Location: Washington DC

Posted Jul 08, 2024

As a Power Platform Architect, you will help large-scale organizations adopt Microsoft Power Platform at an enterprise level, evangelizing the platform, providing technical leadership, and guiding clients to effectively use the platform with best practices and methodologies.

Functional Requirements Analyst

Company: ASRC Federal

Location: Washington DC

Posted Jul 08, 2024

ASRC Federal is seeking a Functional Requirements Analyst to support the Defense Health Agency with military medical requirements, analyzing operational readiness capability gaps, and preparing high-level functional requirements. The ideal candidate has a Bachelor's degree, 3 years of experience with the Military Health System, and an active Secret clearance.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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