Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Intelligence Operations Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The ideal candidate for this position will have excellent customer service and briefing skills, possessing a strong work ethic, written and verbal communications, and experience in performing intelligence operations.

ITSPEC (APPSW)

Company: Department of Labor - Bureau of Labor Statistics

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

IT Specialist positions located in DOL Bureau of Labor Statistics BLS Office of Technology and Survey Processing OTSP provide IT support to all aspects of BLS data development initiatives. The position requires a US Citizen, at least 16 years old, and a probationary period. The candidate must demonstrate proof of meeting the Minimum Qualifications, including IT-related experience, customer service, oral communication, problem-solving, and specialized experience in developing web-based applications using.NET and writing SQL with relational databases.

Information Technology Specialist (APPSW)

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Summary: GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging yet rewarding career opportunity, GPO may be the place for you.

Senior Contracts Specialist

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jul 04, 2024

This position is in the Immediate Office Office of Acquisitions Management OAM Office of the Chief Administrative Officer CAO US House of Representatives House. The job requires knowledge of various information and office systems, procurement systems, government and industry procurement policies, regulations, and practices. The candidate should also have analytical skills, ability to review and evaluate contractor proposals, and knowledge of contract negotiation, source selection, and administration techniques.

Supervisory IT Cybersecurity Specialist

Company: Department of Agriculture - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The position is for a Cyber Strategy and Policy Officer in the USDA's Office of Chief Information Officer, OCIO Cybersecurity and Privacy Operations Center, CPOC. The role involves monitoring and protecting USDA systems, developing cybersecurity plans and policy, and leading organizational cyber initiatives.

DEPUTY GENERAL COUNSEL

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Summary Announcements may be used to fill similar positions within 90 days of the closing date. The incumbent must obtain and maintain a national security clearance. The position requires specialized experience, ECQs, and MTQs. The incumbent will be subject to random drug testing once they begin working for EXIM.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jul 04, 2024

Performs a variety of duties in support of the Morale Welfare and Recreation MWR Community Recreation program, including special events, recreation information, resources, command events, visiting ships, fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grabngo, movies, and outdoor recreation.

Registered Nurse - Patient Safety Specialist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Patient Safety Specialist RN assumes responsibility for coordination of care events involving the interdisciplinary team surrounding patient safety. They utilize core elements of performance including knowledge and active participation in the quality improvement processes such as the customer service program. Heshe promotes the medical center mission, vision, and values, compiles the Equal Employment Opportunity programs, partnerships, customer service standards, and VA policies/procedures.

Management Analyst (Fleet and Family Readiness Support)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jul 04, 2024

Summary: Position assigned to Fleet and Family Readiness FFR Commander Navy Installations Command CNIC Washington DC. Incumbent serves as a headquarters HQ management analyst providing management with coordination and administrative support of high-level tasks in response to customers and stakeholders of FFR Programs.

Information Technology Specialist (Business Intelligence)

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This position is located in the Department of Health and Human Services Office of the Secretary of Health and Human Services Office of the Assistant Secretary for Financial Resources ASFR Office of Finance located in Washington District of Columbia. The position requires IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The position also requires specialized experience in leading the design, development, and maintenance of business intelligence applications and building new and modifying existing database solutions.

IT SPECIALIST (CUSTOMER SUPPORT)

Company: Department of the Navy - Immediate Office of the Chief of Naval Operations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jul 04, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies through the DHA for PostSecondary Students and Recent Graduates. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the How to Apply section of this flyer to be considered.

Store Worker (Fork Lift Operator)

Company: Department of Defense - Defense Commissary Agency

Location: Marysville, Washington Marysville, Washington

Posted Jul 04, 2024

The Defense Commissary Agency is seeking a Store Worker Fork Lift Operator to perform duties at any commissary within the DeCA system. The primary purpose of the position is to perform duties of a Store Worker Fork Lift Operator, including identifying stock turnover, space shelf allocation, and customer preferences, and operating electric, diesel, or gasoline powered forklifts.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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