Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The job posting is for a position in the United States District and Bankruptcy Courts for the District of Columbia Clerk's Office Operations Division. The role involves case administration, cashiering, fees, or receipting responsibilities. The candidate must be a US citizen and adhere to the Code of Conduct for Judicial Employees. The position is an 'At-Will' appointment, meaning it can be terminated without cause. The candidate must have at least two years of specialized experience in clerical or administrative roles, preferably with legal and/or court experience. A bachelor's degree in a related field is required. Full-time employees are eligible for a comprehensive benefits package.

Graphics and Videography Specialist - Engineer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 02, 2024

The text describes a job opportunity for Graphics and Videography Specialists in Engineering at an agency. The role involves designing and building tailored solutions to meet mission imperatives. The minimum qualifications include U.S. citizenship and a background investigation. Desired qualifications include proficiency in interpersonal skills, communication, customer service, critical thinking, teamwork, and technical solutions. A bachelor's or master's degree in animation, video graphics, graphic design, or videography is required. The job offers a comprehensive benefits package as part of a U.S. government career.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The text describes the role of Finance Resource Officers who provide financial services, including calculations based on regulations and operational activities, program and budget analysis, and other job functions. The requirements for this role include being physically in the United States, registered for Selective Service (if applicable), a U.S. citizen aged 18 or older, willing to move to the Washington, DC area, and passing a medical, psychological, polygraph, and background investigation. Minimum qualifications include excellent interpersonal and communication skills, customer service, analytic and problem-solving abilities, team and independent work ethic, good credit history, and meeting the minimum requirements for joining CIA. Desired qualifications include experience in business, accounting, banking, accounts receivable, accounts payable, a graduate degree in Business or Finance, and a CPA license. A Bachelor's degree in Accounting, Business Administration, Business Management, or Finance with a 3.0 GPA and at least two accounting courses is required. Federal employees enjoy a comprehensive benefits package.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jul 02, 2024

The job posting is for a Health Technician position in the Patient Escort Service (PES) of the VA Puget Sound Health Care System (VAPSHCS), Seattle Division. The role involves serving patients and requires U.S. citizenship. Applicants must undergo a background check, drug testing, and may serve a probationary period. English language proficiency is mandatory. Qualifications include general experience, specialized experience, or a combination of education and experience. The preferred candidate has experience in patient transportation. The position is subject to urinalysis for drug screening. Federal employees earn annual leave based on years of service, and new hires may receive credit for job-related non-federal experience or military service.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 02, 2024

The job posting is for an Enterprise System IT Specialist at the CIA. The job requires IT skills, experience with access administration, and the ability to communicate complex concepts. The job also offers a comprehensive benefits package.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The text describes a job opportunity for Support Integration Officers at a global agency. The role involves providing operational support in areas such as budget, logistics, and human resources. A 5-year Contract Term Agreement is required. The position necessitates physical presence in the United States or its territories, U.S. citizenship, and willingness to relocate to the Washington, DC area. Candidates must pass medical, psychological, and background checks. Minimum qualifications include experience in various functional disciplines, a valid driver's license, and specific skills like adaptability, planning, and communication. A graduate degree with a 3.0 GPA is preferred. The role offers a comprehensive benefits package as part of a U.S. government career.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 02, 2024

The job announcement is for a customer service professional at Texas Roadhouse Restaurant. The position requires 6 months of work experience, skill in working with professional kitchen appliances, and ability to communicate in English. The job fair will be held on June 4, 2024, and applicants must be in attendance to receive first consideration.

IT Specialist (Cybersecurity) - DIRECT HIRE

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

This job posting is for a position in the Department of Transportation's Office of the Chief Information Officer, specifically in the Office of the Associate Chief Information Officer for Cybersecurity and Information Protection. The role involves direct reporting to the ACIO/CISO, who oversees the DOT's cybersecurity program. The position requires U.S. citizenship, specialized experience, and the ability to obtain a Top Secret/SCI clearance. The role involves implementing and managing IT infrastructure upgrades, integrating and enhancing information management programs, and providing IT guidance on security matters. The job offers a comprehensive benefits package as part of a federal career.

Library Technician

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The position is in the Collections Management Division of the Library of Congress, involving both behind-the-scenes activities like problem resolution and quality control, and direct public service such as staffing a circulation station. Applicants must have progressively responsible experience and training in library processes, circulation duties, computer software applications, customer service, teamwork, planning, and communication. No education qualification is required. The Library of Congress is an equal opportunity employer offering comprehensive benefits and a one-year probationary period. Veterans may be eligible for preference in the hiring process.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 02, 2024

The job posting is for a Technical Services/Research Law Librarian position at the Office of General Counsel. The job requires a Master of Library Science degree, legal research skills, and experience as a librarian. The job offers a comprehensive benefits package and requires a background investigation.

Open Source Collection Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 02, 2024

The text describes a job opening for Open Source Collection Specialists at the CIA. These specialists manage the systematic collection of publicly available information in a given region. The job requires critical thinking, research skills, strong verbal and written communication, and experience in data management, information management, or related fields. A bachelor's degree in a relevant field with a 3.0 GPA or higher is preferred. The job also requires U.S. citizenship, willingness to move to the Washington, DC area, and successful completion of medical, psychological, and background checks. Benefits include a comprehensive package designed to make a federal career rewarding.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jul 02, 2024

This job posting is for a flexible (intermittent) position at the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA. The role involves receiving and confirming room reservations, registering and assigning rooms, and providing quality customer service. The position may require working variable schedules, including weekends and holidays. Applicants must have experience in general clerical or cashier work, demonstrate ability to handle multiple tasks, and meet state and legal age requirement for sale of alcoholic beverages. The position does not allow for education substitution and requires a National Agency Check with Inquiries (NACI).

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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