Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 02, 2024

Logistics Officers work on diverse teams, providing comprehensive logistics and supply chain solutions globally. They must be U.S. citizens, at least 18 years old, and willing to move to Washington, DC. Minimum qualifications include excellent interpersonal skills, strong communication, customer engagement, initiative, accountability, flexibility, critical thinking, and problem-solving abilities. A bachelor's degree in relevant fields or equivalent work experience is required. Benefits include a comprehensive package for federal employees.

Senior Solutions Engineer

Company: BlackSky

Location: Washington DC

Posted Jul 02, 2024

BlackSky is a real-time intelligence company that provides satellite imagery, automated analytics, and high-frequency monitoring of strategic locations, economic assets, and events. The Senior Solutions Engineer role acts as the primary technical point of contact for the sales team, requiring strong technical understanding, excellent sales presentation, and communication skills. The role involves designing and developing solutions architecture, providing thought leadership, and building relationships across BlackSky functional organizations.

SharePoint Online Developer

Company: DRT Strategies

Location: Washington DC

Posted Jul 01, 2024

DRT Strategies is seeking a SharePoint Online (SP) Developer with 5+ years of experience in developing SharePoint Online Sites and Microsoft Power Platform applications. The role involves analyzing and implementing enhancement requests, designing/developing/deploying new SPO Sites and Power Platform applications, and creating Enterprise Performance Lifecyle (EPLC) technical documents. The ideal candidate should have demonstrated experience in Microsoft 365, Power Platform, and SharePoint Online architecture, and be familiar with .HTML5, JavaScript, CSS, XML, and Web Services. The company values professionalism, quality, teamwork, customer mission focus, and growth mindset.

Business Analyst - Senior

Company: DRT Strategies

Location: Washington DC

Posted Jul 01, 2024

DRT Strategies is a consulting firm that provides expert management and IT solutions to various clients, including federal agencies and commercial industries. The company emphasizes collaboration and problem-solving, with a focus on driving resolution together. They are seeking a Business Analyst with 5+ years of experience in leading requirements elicitation discussions and documenting requirements on software development projects. The role involves facilitating gathering of business-focused requirements, working with product owners and users to determine operational objectives, and designing user interfaces adhering to UI/UX best practices. The ideal candidate should have a Bachelor's degree in a relevant field, Certified Scrum Master (CSM) Certification, and SharePoint Online & MS Power Platform certifications. DRT's culture values professionalism, quality, teamwork, customer mission focus, and growth mindset.

Account Executive - Army

Company: Appian Corporation

Location: Washington DC

Posted Jul 01, 2024

Appian is a software company that automates business processes, offering a comprehensive AI-Powered Process Platform. The company values respect, work impact, ambition, and constructive dissent & resolution. Appian is seeking an experienced Account Executive to navigate complex sales cycles, leverage internal resources, and drive digital transformation. The role offers training, growth opportunities, and a competitive salary with benefits. Basic qualifications include 5-10+ years of direct selling experience, consistent quota achievement, and a history of landing new customer logos.

Sr. Specialist Software Developer

Company: Telesat

Location: Washington DC

Posted Jul 01, 2024

Telesat, a leading global satellite operator, is seeking a Sr. SW Developer to contribute to the design, development, and testing of their cutting-edge LightSpeed Software. The role involves collaborating with experienced engineers, developing embedded software modules, and leading technical discussions. The ideal candidate should have a degree in Computer Science or a related field, experience in software development, and proficiency in C++, Python, and Linux. The role offers a hybrid work environment, comfortable office conditions, and international travel. The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods program.

IT Project Manager

Company: DRT Strategies

Location: Washington DC

Posted Jul 01, 2024

DRT Strategies is seeking an experienced IT Project Manager to lead and support project activities for OHCE clients. The role involves managing multiple concurrent projects, leading technical solutioning sessions, and providing financial and people management. The ideal candidate should have 10+ years of experience in managing systems and software development projects, demonstrated experience in Agile environments, and proficiency in Microsoft 365 and Microsoft Power Platform. DRT values professionalism, quality, teamwork, customer mission focus, and growth mindset.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The text describes the role of Contracting Officers in streamlining the acquisition process, managing complex contracts, and the qualifications required for a career at the CIA. These include strong analytical skills, exceptional customer service, excellent communication skills, attention to detail, and the ability to multi-task. Minimum qualifications also include U.S. citizenship, a background investigation, and meeting certain age and residency requirements. Desired qualifications include experience with Federal Acquisition Regulation (FAR) guidelines, relevant certifications, federal or military contracting experience, and a degree in fields like Accounting, Communications, or Economics.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The Human Resources Analyst role involves providing workforce metrics, reports, and analysis to aid leadership in decision-making. The position requires strong analytical skills, problem-solving abilities, and proficiency in HR systems. Candidates must be U.S. citizens, at least 18 years old, and willing to relocate to the Washington, DC area. They must also pass medical, psychological, and background checks. A bachelor's degree in a relevant field with a 3.0 GPA is required. Desired qualifications include experience in HR processes, data analysis, project management, and familiarity with analytic tools like SPSS, Tableau, SQL, Python, R, and Excel.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The text describes a job opportunity for Engineer/Facilities Project Managers at an agency. The role involves developing and coordinating civil, electrical, and mechanical standards and recapitalization projects. The job requires a minimum of one year of experience in facilities project planning, resource scheduling, cost monitoring, task assignment, and timeline management. Excellent customer service, communication, and analytic skills are essential. A Bachelor's degree in Civil, Electrical, Mechanical, or Industrial Engineering is preferred, along with a 3.0 GPA. Desired qualifications include AutoCAD and Microsoft Office proficiency, a Professional Engineer's license, and a Project Management Professional certification. The job offers a comprehensive benefits package and requires U.S. citizenship, a background investigation, and willingness to relocate to the Washington, DC area.

Account Manager

Company: Global Guardian

Location: Washington DC

Posted Jul 01, 2024

The job is seeking a skilled and motivated Account Manager to build and maintain strong relationships with clients, ensuring client satisfaction. The ideal candidate will have excellent communication and negotiation skills, a strong customer focus, and a proven track record in account management.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

Contract Auditors at this agency offer valuable asset cost analysis, post-award audit functions, and financial advisory services. They prepare exhibits and require excellent communication skills, previous audit experience, and U.S. citizenship. Minimum qualifications include good credit, strong communication, and relevant experience. Desired qualifications include knowledge in GAAP, FAR, and CAS, federal audit experience, and advanced degrees or certifications. A bachelor's or master's degree in accounting, business, or finance with a 3.0 GPA and 24 semester credit hours of accounting coursework is required. The role offers a comprehensive benefits package and the opportunity to work in the Washington, DC area.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages