Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Digital Microelectronics Technology Development Lead

Company: BAE Systems

Location: Washington DC

Posted Jul 01, 2024

BAE Systems FAST Labs™ Microelectronics Science and Technology (MS&T) area is seeking a technology leader to drive its digital microelectronics strategy forward. The candidate will lead research and development pursuits, programs, and strategies, focusing on algorithmic hardware accelerators, digital signal processor SOCs and ASICs, radiation hard microelectronics, non-traditional compute microelectronics architectures, and new high-risk/high-reward novel compute technologies. The role involves leading relevant research programs, providing business and execution oversight, leading pursuits and proposals, and expanding strategic relationships with government agencies and external companies.

Data Analyst (DEI)

Company: TQI Solutions

Location: Washington DC

Posted Jul 01, 2024

TQI Solutions is seeking a Data Analyst to develop DEI Tableau dashboards. The ideal candidate should have experience with Tableau and Tableau Prep, data engineering, and ETL methodology. They must possess strong communication skills and be able to work with Navy systems. This is a full-time position in Arlington, VA with a hybrid work schedule. TQI Solutions is a Service-Disabled Veteran-Owned Small Business committed to fostering diversity and inclusion.

Club Manager

Company: BJ's Wholesale Club

Location: Washington DC

Posted Jul 01, 2024

BJ's Wholesale Club offers a collaborative and inclusive environment with a team of over 34,000 members. They provide competitive benefits, including weekly pay, time off programs, and comprehensive health plans. The Club Manager role involves leading operations, managing talent, and ensuring a positive environment. The position requires 4+ years of retail management experience, strong communication skills, and a solid understanding of profit & loss statements. The starting salary for this role is $106,500.

Director of Strategic Contracting (US Government)

Company: C3 AI

Location: Washington DC

Posted Jul 01, 2024

C3.ai, Inc. is seeking a Director of Strategic Contracting with extensive experience in US federal government contracting. The role involves overseeing existing contracts, driving strategic contracting approach, and collaborating with various teams to develop processes and business systems. The ideal candidate should have 15+ years of experience in complex US government and foreign military sales contracting, with DoD and IC experience preferred. The position requires an MBA, expert knowledge of FAR and DFARS, and proficiency in Microsoft Office products. C3 AI offers a competitive compensation package and excellent benefits.

Facility Security Officer

Company: C3 AI

Location: Washington DC

Posted Jul 01, 2024

C3.ai, Inc. is a leading Enterprise AI software provider seeking a full-time Facility Security Officer (FSO) with 7+ years of industrial security experience. The FSO will implement and manage security policies in compliance with federal regulations, process personnel security clearances, and maintain security documentation.

AppDynamics Engineer

Company: Intact Technology

Location: Washington DC

Posted Jul 01, 2024

Intact Technology is seeking an experienced AppDynamics Engineer for a remote position in Reston, VA. The role involves engineering solutions, establishing standards, and troubleshooting AppDynamics components. The company values customer success, employee satisfaction, and work-life balance. Required qualifications include a minimum of 4 years of relevant experience, 3 years of AppDynamics experience, and strong product knowledge. Desired skills include proficiency in PowerShell, Java, Linux shell scripting, and exposure to cloud environments and middleware components.

Senior Contracts Administrator

Company: Hive Group LLC

Location: Washington DC

Posted Jul 01, 2024

The Hive Group is seeking a Senior Contracts Administrator for a 6-month temporary position. The role involves providing contracts support for proposals and active contracts with federal, state, and local clients. The ideal candidate should have 5+ years of experience in full life cycle contracts administration, with experience supporting Federal as well as State and Local contracts in the 'private industry' sector. They should also have 3+ years of experience developing business volumes including writing the cost narrative. The position can be remote or hybrid, with core hours within the Eastern Time (EST) zone. The candidate must reside in the Maryland, DC or Northern Virginia area.

Territory Manager - Central Illinois

Company: iRhythm Technologies, Inc.

Location: Washington DC

Posted Jul 01, 2024

iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company is looking for a highly motivated and successful medical Territory Manager to join their team.

Supervisor, Region Operations

Company: Brightspeed

Location: Washington DC

Posted Jul 01, 2024

Brightspeed is a company that aims to revolutionize internet connectivity in rural markets, backed by Apollo Global Management. They are currently seeking an experienced Supervisor, Region Operations to manage technicians, ensure quality services, and promote a customer-focused team. The role involves managing daily operations, serving as a single point of contact with contractors, and leading a team that meets performance standards. Qualifications include a Bachelor's degree, previous experience in telecom technical management, strong employee development skills, and proficiency in relevant software and systems.

Manager, Software Development Engineering

Company: FIS

Location: Washington DC

Posted Jul 01, 2024

FIS Embedded Finance team is seeking a Manager, Software Development Engineering to build a new financial technology platform. The role involves driving technical decisions, managing a team, hiring and mentoring engineers, and ensuring software quality. The ideal candidate should have a Bachelor's in CS or equivalent, past experience as a software developer, and strong problem-solving skills. Experience with cloud platforms and DevOps practices is a plus. FIS offers opportunities for innovation, growth, and competitive compensation.

Advance Kubernetes SME

Company: Rackner

Location: Washington DC

Posted Jul 01, 2024

Rackner is seeking a Kubernetes SME for a hybrid role in Arlington, VA. The candidate will build, deploy, and maintain cloud infrastructure, DevSecOps Platform, and CI/CD pipelines. They will support the DSOP software ecosystem within AWS, Azure Stack, and additional impact levels. The role involves assisting with hardware and software tool development, integration of AWS, Azure, and Azure Stacks with on-premises systems, administering software tools, configuration/change management, software application installation, and helpdesk support. The ideal candidate must hold a Secret clearance, have an IATT certification, and demonstrate expertise in Kubernetes, Istio, custom Kubernetes Operators, custom Helm Charts, custom Admission Controllers, custom CRDs, and custom Controllers.

Solutions Architect, Data & AI (Databricks)

Company: Lovelytics LLC

Location: Washington DC

Posted Jul 01, 2024

Lovelytics is seeking a skilled senior consultant with experience in delivering and selling strategic Databricks and data engineering client engagements. The Solutions Architect will focus on presales, data warehousing, ETL development, data integrations, and data modeling. The ideal candidate should have a B.S. in Computer Science, 10+ years in Data & AI, and experience in Technology Strategy or Advisory within an established consulting firm. They should also have experience designing Data or AI Strategies for at least two business functions and with Enterprise Frameworks. Lovelytics promises exciting projects, close collaboration with experienced data engineers, and a diverse team. The company is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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