Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Platform Developer (5244)

Company: MetroStar

Location: Washington DC

Posted Jul 01, 2024

MetroStar Systems is offering a Senior Platform Developer position with a 25k sign-on bonus. The role involves providing subject matter expertise in development, researching and implementing technologies related to Kubernetes, containerization, and infrastructures. The ideal candidate should have 8 years of software development experience, 3 years in IaC, containerization, K8, and CI/CD Automation, and proficiency in .NET, Java, Python, and Go. The company is committed to diversity and offers a generous benefits package. The role requires active TS/SCI security clearance and the ability to work in Washington, DC on client-site 2-3 days per week.

Senior Software Developer

Company: QinetiQ US

Location: Washington DC

Posted Jun 30, 2024

QinetiQ US is a global company specializing in technology and products for robotic and autonomous platforms, ground, soldier, and maritime systems. They conduct innovative research in sensor science, signal processing, data fusion, AI, ML, and AR. The company is seeking an experienced Senior Software Developer to lead a team on a US Department of Defense operations support project. The role involves software design, implementation, integration, and analysis. Required qualifications include a Bachelor's degree in IT or software engineering, 8 years of full stack development experience, and a TS/SCI clearance. Preferred qualifications include a TS/SCI clearance with CI poly and specialization in firmware and graphical user design.

Senior Computer Systems Engineer

Company: Noetic Strategies, Inc

Location: Washington DC

Posted Jun 29, 2024

Noetic is hiring a Network Systems Engineer for an IPv6 implementation project in Washington, DC. The ideal candidate should have advanced knowledge in network design, architecture, protocols, and topology, with experience in Juniper SSR architecture and IPv6 routing protocols. A Bachelor's degree in a related field and 8+ years of experience in Network Engineering are required. The position offers competitive benefits including health insurance, 401(k) matching, and tuition reimbursement.

Director, Client Solutions (Sales)

Company: Intact Technology

Location: Washington DC

Posted Jun 29, 2024

Intact Technology is seeking a sales representative for a primarily remote position, offering a positive work environment with a focus on customer success, employee satisfaction, and work-life balance. The role involves account management, business development, operations, and administration. Required qualifications include 5+ years of software/services sales experience, customer service skills, interpersonal skills, and the ability to travel. Intact Technology offers competitive benefits, including ongoing development, unlimited paid time off, premium healthcare plans, a qualified 401k program, and team-building events.

Commercial Account Executive

Company: Contentful

Location: Washington DC

Posted Jun 30, 2024

Contentful is expanding its Account Executive team in North America to drive growth and customer enablement initiatives. The role involves leading the end-to-end sales process, identifying new revenue opportunities, and nurturing customer relationships. The ideal candidate should have 4+ years of B2B SaaS sales experience, a history of selling complex technical solutions, and excellent communication skills. The company offers a competitive compensation plan, comprehensive healthcare, and a range of benefits promoting work-life balance.

Federal Account Executive, Air Force (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jun 29, 2024

Dynatrace is seeking an experienced enterprise software sales professional to execute account plans, focus on product land and growth, and establish the company in new and existing markets. The role involves consulting with high-level executives, developing effective strategies, and ensuring customer success. The company offers competitive compensation, benefits, and a culture of excellence. Qualifications include a high school diploma or equivalent, at least 3 years of enterprise software sales experience, and strong communication, negotiation, and presentation skills.

Proposal Pricing Analyst

Company: Dynamo Technologies

Location: Washington DC

Posted Jun 29, 2024

Dynamo Technologies is seeking a Proposal Pricing Analyst to provide essential analysis of competitor and customer activity, enabling the development of optimal pricing strategies for contract bids. The company is an Equal Opportunity/Affirmative Action employer and provides best-in-class technology and mission support services to clients.

GNOC Tier II Tech Problem and Provisioning Management

Company: NewGen Technologies Inc.

Location: Washington DC

Posted Jun 29, 2024

NewGen Technologies seeks a Government Network Operations Center GNOC Tier II Incident Management Technician to support customers' computer data communications systems, requiring 10 years of experience, TSSCI clearance, and knowledge of Microfocus tools, ServiceNow, and OSI model.

Senior Network Engineer

Company: NewGen Technologies Inc.

Location: Washington DC

Posted Jun 30, 2024

NewGen Technologies is hiring a Network Engineer for a Campus Area Network (CANLAN) to support government customers' global enterprise networks. The role involves designing, engineering, and transitioning networks, as well as troubleshooting and providing technical expertise. The ideal candidate has 16 years of experience, is TSSCI CI Poly certified, and has experience with network engineering, routing protocols, and switching protocols.

Senior Business Technology Product Owner

Company: Appian Corporation

Location: Washington DC

Posted Jun 30, 2024

Appian is a software company that automates business processes, offering a passionate team environment with a focus on respect, work impact, ambition, and constructive dissent. The company values cross-functional collaboration and personal growth. As a Senior Product Owner, you'll prioritize product features, collaborate with stakeholders, and drive the design and development of new applications or features for internal departments. Appian provides comprehensive training, growth opportunities, and a supportive community.

Principal Application Engineer

Company: Appian Corporation

Location: Washington DC

Posted Jun 30, 2024

Appian is seeking a Principal Application Engineer with extensive Appian and Java development experience. The role involves developing advanced technical solutions, coaching team members, and ensuring all documentation is up-to-date. Appian offers comprehensive training, growth opportunities, and a supportive community. The company is committed to inclusivity and equal opportunity employment.

German Speaking Solution Consultant - EDI/E-Invoicing (f/m/d)

Company: ecosio

Location: Washington DC

Posted Jun 29, 2024

ecosio is a rapidly growing, innovative service company specializing in B2B integration, EDI, SRM, and e-invoicing. They value strong connections, inclusivity, and technology. The role involves understanding ecosio's products, presenting EDI and E-Invoicing concepts, analyzing customer technical requirements, scoping projects, collaborating with sales, working on new ERP connectors, and participating in webinars. Qualifications include technical understanding of EDI/e-invoicing, ERP processes, German and English language skills, and strong analytical skills. Benefits include flexible remote work, open culture, development opportunities, team events, and competitive compensation.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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