Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Inside Sales Representative

Company: Integrated Power Services

Location: Washington DC

Posted Jul 01, 2024

Integrated Power Services (IPS) is hiring an Inside Sales Representative for their Seattle Service Center. The role involves providing customer service, processing orders, supplier management, and technical support. The ideal candidate should have a high school diploma, strong analytical skills, proficiency in Microsoft Office, and at least 3 years of customer service experience. Benefits include PTO, 401k match, bonus incentives, tuition reimbursement, and comprehensive health plans.

Sales and Account Support Specialist

Company: PatientPoint

Location: Washington DC

Posted Jul 01, 2024

PatientPoint is a leading digital health company that offers an inspirational career opportunity to join a dynamic team committed to empowering better health. The role involves supporting sales and account management, marketing and selling patient engagement and educational programs to healthcare providers. The ideal candidate should possess an entrepreneurial work ethic, be persuasive, self-starter, highly organized, goal-oriented, resourceful, self-assured, have integrity, strong communication skills, a positive attitude, and professionalism. The company provides competitive compensation, comprehensive benefits, and a hybrid work model. PatientPoint is recognized for its innovative solutions that positively impact patient behaviors and improve health outcomes.

Senior Technical Manager

Company: ENSCO Avionics, Inc.

Location: Washington DC

Posted Jul 01, 2024

ENSCO, a leading company in engineering, science, and advanced technology solutions, is seeking an Engineering Project Delivery Manager with a strong technical hardware background. The role involves overseeing complex projects, managing project scope and engineering changes, building customer relationships, and ensuring project delivery on time and within budget. The ideal candidate should have a Bachelor's degree in engineering or related field, at least 5 years of project management experience, and hands-on experience with technology such as sensors, signal processing, machine vision, and IoT. The position may require travel up to 25% of the time and the ability to climb a 15-foot-high ladder.

Sr. Product Manager- Consumer Experience

Company: GEICO

Location: Washington DC

Posted Jul 01, 2024

The Consumer Experience Senior Product Manager is a crucial role that focuses on optimizing user experience through a data-driven approach. The responsibilities include leading the strategic definition and execution of the vision for a comprehensive consumer user experience, utilizing data analytics to analyze user behaviors, collaborating with multifunctional teams to conceptualize and implement user experience improvements, and managing the product roadmap. The minimum qualifications include a Bachelor's Degree, 5+ years of experience in Product Management, and experience managing all aspects of a product feature throughout its lifecycle. Preferred qualifications include experience driving product vision, managing digital platforms, and knowledge of multiple functional areas. The annual salary range is $143,000.00 - $224,000.00. GEICO offers a comprehensive Total Rewards Program, including premier medical, dental, and vision insurance, paid vacation, 401(k) plan, tuition reimbursement, and paid training and licensures.

Operations Analyst (Remote)

Company: ICF

Location: Washington DC

Posted Jul 01, 2024

The Operations Analyst role in ICF's Digital Modernization and Experience Group involves providing business analytics and reporting for risk analysis and decision making. The role requires 5+ years of client-focused consulting experience, particularly in technology implementation. Key responsibilities include developing tracking and forecasting reports, working with stakeholders to understand business processes, supporting project teams, assessing operational requirements, and optimizing processes. Familiarity with corporate-level support, software development process, and resource/project management is beneficial. ICF is an equal opportunity employer offering a competitive pay range of $69,862.00 - $118,765.00 for this nationwide remote position.

Product Operations Manager

Company: BECU

Location: Washington DC

Posted Jul 01, 2024

BECU, a long-standing community credit union, is seeking a Product Operations Manager to enhance credit card-related policies, procedures, and products. The role involves building strong relationships with internal and external partners, researching and developing solutions, resolving issues, and ensuring effective communication. The ideal candidate will have a Bachelor's degree in business administration, at least 5 years of experience in financial services, and experience with credit card operations and Fiserv Optis Platform.

Agronomy Sales Representative, Experienced

Company: CHS Inc.

Location: Washington DC

Posted Jul 01, 2024

CHS Inc., a global agribusiness owned by farmers and cooperatives, is seeking an Agronomy Sales Representative in Moses Lake, WA. The role involves promoting crop protection products, fertilizers, seeds, and other services to farmers, ranchers, and producers. The ideal candidate should have a strong mathematical aptitude, agronomy sales experience, and excellent communication skills. The position offers a competitive total rewards package, including base wage, bonuses, incentives, and commissions. CHS is an Equal Opportunity Employer.

Global Social Content Architect

Company: HP

Location: Washington DC

Posted Jul 01, 2024

The Global Social Content Architect role at HP involves crafting and executing creative strategies and content for social media channels, aligning with business objectives. The role requires leading the development and execution of marcom strategies, managing key marketing projects, and providing advisory services to executive management. The ideal candidate should have a degree in Marketing, Communications, or a related field, with 12+ years of experience in public relations or communications strategy. The role offers a comprehensive benefits package and a base pay range of $126,250 -- $215,000 annually.

Technical Project Manager

Company: IBM

Location: US Washington

Posted Jul 01, 2024

The job posting seeks an experienced Technical Project Manager to lead a cross-functional team in executing agile projects for software applications. The ideal candidate should have a strong background in project management, agile methodologies, and IT modernization efforts, particularly in the life sciences industry. Key responsibilities include leading agile projects, overseeing team members, collaborating with stakeholders, implementing SAFe, developing project plans, identifying risks, and ensuring effective communication. Required qualifications include a Bachelor's degree, PMP certification, agile certification, experience in IT modernization, and proven agile project management skills. Preferred qualifications include a Master's degree, experience with cloud technologies, knowledge of DevOps practices, and experience with project management tools.

Data Engineer / Software Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jul 01, 2024

The Aerospace Corporation is seeking a Software Developer or Data Engineer to join their team in Chantilly, VA. The role involves working with Intelligence Community, DoD, and civil and commercial customers, leading multi-functional teams to build and deploy prototypes, analyzing mission data, and building enterprise data platforms. The ideal candidate should have a degree in a relevant STEM field, 8+ years of experience in software engineering or data engineering, and knowledge of container technologies, cloud native application development, databases, and data integration tools. The position offers a hybrid work model, comprehensive benefits, and opportunities for professional growth.

Citrix Systems Administrator (SME)

Company: Leidos

Location: Washington DC

Posted Jul 01, 2024

Leidos is hiring a Senior Citrix System Administrator for a large DOD contract. The role involves remote administration of Citrix VDI environments, providing Tier 3 operations support, and collaborating with engineering staff for modernization efforts. The ideal candidate should have extensive knowledge of Citrix technologies, experience with patch and upgrade methodology, and strong communication skills. US Citizenship is required, and a TS/SCI with Poly clearance is needed.

Travel Administrator / Coordinator

Company: ICF

Location: Washington DC

Posted Jul 01, 2024

ICF is seeking a highly experienced Travel Administrator with over five years in the travel industry. The ideal candidate should have proficiency in Excel, PowerPoint, Concur Travel, SharePoint, and Data Analytics. Key responsibilities include collaborating with various corporate teams, developing travel resources, coordinating travel arrangements, providing exceptional customer service, managing financial aspects, and ensuring compliance with travel policies. The role requires strong organizational skills, attention to detail, and the ability to work independently and as part of a team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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