Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Mid-Level Software Engineer

Company: Noetic Strategies, Inc

Location: Washington DC

Posted Jun 20, 2024

Noetic Strategies Inc. is seeking a Mid-Level Software Engineer with active TS/SCI clearance for a position in Gaithersburg, MD. The ideal candidate should have strong proficiency in frontend web development (REACT, Angular, Vue.js), backend development (Java Spring Boot), cloud development (AWS, Azure), relational database (PostgreSQL), operating system (Linux), and version control system (Git). They should also have a deep understanding of modern software design patterns and coding standards, experience in architecting, developing, and delivering complex software systems, and knowledge of Agile development and continuous integration/continuous delivery methodologies. Desired skills include frontend web development (UI/UX), software architectures (Client-Server, Microservices, Model-View-Controller), NoSQL database (OpenSearch/Elasticsearch), specific AWS services (S3, SQS, SNS, EC2, Cloud Formation and RDS), automated software deployment (Kubernetes, Containerization), pub/sub technologies (Message Queues), and certifications such as AWS DevOps Engineer. The primary duties include resolving various modernization tasks, engaging in the complete software development lifecycle, taking ownership of delivering enhancements, collaborating with fellow software engineers, and ensuring team compliance with Agile processes and best practices.

IT Systems Manager

Company: Call Your Mother Deli

Location: Washington DC

Posted Jun 25, 2024

Call Your Mother Deli is hiring a Systems Manager to design, implement, and support technology systems. The ideal candidate has a background in computer science or software engineering, 5+ years of technical experience, and experience with restaurant/retail systems, PCI DSS requirements, and quality assurance. The role involves managing IT projects, overseeing budgets, and collaborating with cross-functional teams.

Leasing Sales Consultant - Lease Up Luxury Building

Company: AIR Communities

Location: Washington DC

Posted Jun 27, 2024

AIR Communities is seeking a high-performing Leasing Consultant to join their team. The company offers a competitive base salary, lucrative commissions, and a range of benefits, including a 25% rent discount, paid time off, and opportunities for professional development and career growth.

Training Specialist

Company: DRT Strategies

Location: Washington DC

Posted Jun 27, 2024

DRT Strategies is seeking a Training Specialist with over 10 years of experience in training development and delivery. The role involves collaborating with various teams to define training requirements, develop content, and deliver training sessions. The ideal candidate should have a Bachelor's Degree in instructional design or a related field, and be proficient in Microsoft product suites and eLearning authoring tools. DRT values professionalism, quality, teamwork, customer mission focus, and growth mindset. The company is currently operating remotely due to federal government status, but may require onsite work in the future.

Risk Investigations Specialist

Company: Control Risks

Location: Washington DC

Posted Jun 22, 2024

Control Risks is hiring a Risk Investigations Specialist to join their team supporting a major tech client. The role involves mitigating offline risks, such as human trafficking and organized crime, using data analytics and investigative skills. The ideal candidate has 5+ years of investigative experience, proficiency in SQL, and experience in trust and safety, fraud detection, or risk management.

HR Coordinator

Company: Global Guardian

Location: Washington DC

Posted Jun 21, 2024

The HR Coordinator role is a crucial part of the HR service delivery model, offering significant personal and professional growth. The role involves managing payroll accounting, processing, and data integrity, as well as handling HR-related inquiries and onboarding. Essential functions include overseeing payroll accounting, executing payroll updates, assisting with benefits enrollment, and maintaining accurate employee records. The role requires excellent communication skills, the ability to manage multiple tasks, and confidentiality. Qualifications include 1-3 years of HR experience, a relevant degree, and knowledge of payroll accounting and HRIS systems.

Senior Operations Manager, Last Mile

Company: The Rounds

Location: Washington DC

Posted Jun 26, 2024

The Rounds is seeking a Last Mile Senior Manager with 5+ years of experience in warehouse/last mile operations. The role involves optimizing and scaling Last Mile systems, leading and developing teams, driving strategic decisions, and ensuring exceptional member experiences. The ideal candidate is an excellent operator with a strategic mindset, comfortable with ambiguity, and passionate about sustainability. The company culture values intense focus on members, hard problem-solving, and diverse perspectives.

Senior Software Developer

Company: Noetic Strategies, Inc

Location: Washington DC

Posted Jun 27, 2024

Noetic Strategies Inc. is seeking a Senior Software Engineer with 8+ years of experience and a Bachelors Degree in Computer Science. The ideal candidate should have strong proficiency in frontend web development (REACT, Angular, Vue.js), backend development (Java Spring Boot), cloud development (AWS, Azure), relational database (PostgreSQL), operating system (Linux), and version control system (Git). They should also have a deep understanding of modern software design patterns and coding standards, and experience in architecting, developing, and delivering complex software systems into production. Desired skills include UI/UX, NoSQL database (OpenSearch/Elasticsearch), specific AWS services, automated software deployment (Kubernetes, Containerization), pub/sub technologies, and certifications like AWS DevOps Engineer. The primary duties include resolving modernization tasks, engaging in the complete software development lifecycle, taking ownership of delivering enhancements, collaborating with fellow software engineers, and ensuring team compliance with Agile processes. Noetic Strategies Inc. offers a competitive salary, extensive benefits, and a work environment that encourages excellence.

Customer Success Manager

Company: Quorum

Location: Washington DC

Posted Jun 21, 2024

Quorum, a leading government affairs software company based in Washington D.C., is seeking a Customer Success Manager with at least 3 years of experience in SaaS platforms. The role involves driving product adoption, building trusted advisor relationships, and managing a portfolio of named accounts. The company offers competitive compensation, flexible work options, and a supportive team environment. Quorum is committed to advancing pay equity and fostering a diverse and inclusive workplace.

Account Executive

Company: Sunwater Capital

Location: Washington DC

Posted Jun 25, 2024

The Sunwater Institute is seeking an Account Executive to sell their digital platform Legis1 and other legislative products to Federal Agencies and the Executive Branch. The ideal candidate has a strong understanding of government, sales and account management experience, and can build relationships and foster account growth.

Inside Sales-Account Manager

Company: Amphenol Network Solutions

Location: Washington DC

Posted Jun 22, 2024

Amphenol Network Solutions is a leading manufacturer of interconnect products, committed to delivering an extraordinary customer experience. The company is looking for an Account Manager to increase customer loyalty and expand its share of wallet in strategic accounts.

Director of Contracts

Company: Intact Technology

Location: Washington DC

Posted Jun 22, 2024

Intact Technology is seeking a highly experienced Director of Contracts for a hybrid role in Reston, VA. The ideal candidate will have extensive experience in contract administration, negotiation, and management, with a strong understanding of government procurement regulations. The role involves leading a contracts team, managing contract performance, and ensuring compliance with laws and regulations. Intact Technology values its employees, offering a positive work environment, flexible work hours, and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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