Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Data Engineer / Owner

Company: IBM

Location: US Washington

Posted Jun 20, 2024

IBM Consulting offers a career with long-term relationships and collaboration with clients worldwide. The role involves leading data management strategy, designing data warehouse solutions, and driving continuous improvement initiatives. The ideal candidate should have extensive experience in data management, data architecture, and data warehousing principles, along with a Secret level clearance or higher.

Associate Chief Counsel (Partnerships, S Corporations, Trusts and Estates)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Office of Chief Counsel, IRS, is seeking enthusiastic individuals to serve taxpayers with integrity and provide correct legal advice. The role involves substantial experience in managerial roles, comprehensive knowledge of tax laws, critical thinking, and decision-making skills. The incumbent must maintain effective working relationships, communicate effectively, and deal tactfully with key officials. A law degree and bar membership are required, along with Executive Core Qualifications (ECQs) and Mandatory Technical Competencies (MTQs). Desirable qualifications include a thorough understanding of the IRS and Treasury operations.

Supervisory Recreation Specialist - IM Sports

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Jun 18, 2024

The text describes a job opportunity for an East Sound Sports Program Coordinator in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves managing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. The incumbent must have a Bachelor's Degree in Sports Administration, Recreation Management, or a related field, along with professional certification from a sport's governing body and at least 3 years of experience in the industry. The job requires skills in program planning, leadership, communication, and budget management. The work involves frequent physical exertion, working outside for special events, and varying hours. The incumbent must adapt to changing conditions due to the seasonal nature of sports and keep abreast of new developments in sports and fitness.

Supervisory IT Cybersecurity Specialist

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for a Supervisory IT Cybersecurity Specialist position in the Department of Justice, Justice Management Division, Office of the Chief Information Officer, Cybersecurity Services Staff, Vulnerability Management, Policy, Audit, Compliance and Continuity. The role involves providing direction and oversight to the Policy, Audit, Compliance and Continuity Program. The position requires US citizenship, a security/background investigation, drug screening, Selective Service registration, and the ability to obtain a Top Secret / SCI security clearance. Qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, including developing policy, plans, and strategy in compliance with laws, regulations, policies, and standards in support of organizational cyber activities, and reviewing, conducting, or participating in audits of cyber programs and projects.

Property Management Specialist

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for a position in the Office of Facilities and Administrative Services, responsible for administrative program management services in Personal Property and Fleet Program Management. U.S. Citizenship is required, and the role involves working with GSA, managing vehicles, and maintaining fleet records. The position is suitable for occasional telework and offers a comprehensive benefits package.

CEC- Staff Academy Intern, Fall

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jun 18, 2024

This paid internship is located in the Congressional Staff Academy department within the Customer Experience Center (CEC) business unit of the Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The intern will gain experience working in a professional office setting, communicate effectively with all levels of a multifaceted workforce, and establish effective working relationships with senior staff and high-ranking officials. The ideal candidate will be a results-oriented team player with an interest in public service. Continued employment is contingent upon satisfactorily completing a criminal history records check and a pre-employment drug-test (pre-identified position only). Federal employees receive a comprehensive benefits package.

IT Customer Solutions Intern, Fall

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jun 18, 2024

This paid internship is in the IT Customer Solutions Department, House Information Resources (HIR), Office the Chief Administrative Officer (CAO). The role requires pursuing an undergraduate degree in a technical or quantitative discipline, with knowledge of hardware, software, firmware, and related workstreams. The ideal candidate should be able to work with all levels of a multifaceted workforce, communicate effectively, and establish effective working relationships with senior staff. Continued employment is contingent upon satisfactorily completing a criminal history records check and a pre-employment drug-test. Benefits include a comprehensive package designed to make a federal career rewarding.

CEC- First Call Intern, Fall

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jun 18, 2024

This paid internship is available at the Customer Experience Center of the Office of the Chief Administrative Officer (CAO), U.S. House of Representatives. The internship requires a high school diploma, an associate degree or certification from an accredited business or technical school, or enrollment in a community college, junior college, university or graduate school program. Federal employees enjoy a comprehensive benefits package.

Supervisory IT Specialist (PLCYPLN)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This is a Direct Hire Authority (DHA) solicitation for a Chief of the Program Management (PM) Office position, responsible for managing and executing assigned IM/IT Enterprise AIS Programs. The role requires specialized experience in conducting studies for IM/IT requirements, developing IT system plans, testing for program development, and presenting technical reports. The position offers a comprehensive benefits package and may involve temporary duty travel up to 15% of the time.

Senior Business Analyst

Company: BLN24

Location: Washington DC

Posted Jun 19, 2024

BLN24 is a company that values exceptional customer service, innovative solutions, and corporate responsibility. They are committed to community involvement and environmental sustainability. The Web Content Management System Senior Business Analyst role involves managing the client's website and CMS, optimizing organic search functionalities, and enhancing digital services. The role requires strong project management, communication, analytical, and leadership skills. BLN24 offers competitive benefits, flexibility, and opportunities for growth. They are an equal opportunity employer.

Telephone Operator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 18, 2024

The Telephone Operator position is available within the VA Puget Sound Health Care System in Seattle, Washington. This role serves as a centralized point of contact for Veterans and clinical providers in all areas of patient care. Requirements include U.S. citizenship, Selective Service Registration for males born after 12/31/1959, and potential probationary period. Background/security investigation, online onboarding, and vaccination programs are also required. Qualifications include one year of general experience, two years of education above high school, or a combination of both. Competencies assessed include Communications, Customer Service, and Telecommunications. The work is sedentary with some moving around. Special employment considerations are available for persons with disabilities and disabled veterans.

Information Technology Specialist (Computer Specialist - UNICOR)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Bureau of Prisons is a government agency that provides a humane and secure environment for individuals preparing for reentry into society. The agency has a diverse and innovative workforce that creates a strong foundation of safety and security. The agency is committed to providing quality products and services to its clients and customers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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