Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

HEALTH TECHNICIAN (TELEHEALTH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Yakima, Washington Yakima, Washington

Posted Jun 18, 2024

The Veterans Health Administration (VHA) employs telehealth technologies to enhance patient care, enabling Veterans to communicate with their healthcare teams and manage their health. The role requires U.S. citizenship, a valid driver's license, and English proficiency. Qualifications include experience or education in a healthcare field, with no specific degree required. Proficiency in telehealth technologies is necessary for the full performance level. The position is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory for selected applicants.

IT Specialist (Applications Software)

Company: Department of Justice - Justice, Office of the Inspector General

Location: Washington DC

Posted Jun 18, 2024

The Office of the Inspector General in the Department of Justice is a top-tier workplace, seeking a highly motivated professional with experience in customer service and IT administration. Specialized experience in Power BI, Tableau, Qlik, or Business Objects is required. The Department of Justice is committed to diversity and inclusion, offering comprehensive benefits to federal employees.

STUDENT AFFAIRS SPECIALIST

Company: Department of the Air Force - Department of the Air Force - Agency Wide

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jun 18, 2024

The job posting is for a Student Affairs Specialist position in the Defense Civilian Intelligence Personnel System (DCIPS). The job requires experience in student affairs program management, knowledge of Personnel Recovery (PR) and specialized SERE related training requirements, and ability to analyze and deconflict training and resource requirements.

Supervisory IT Specialist (Infosec)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for a cybersecurity position in the Office of the Managing Director (OMD), Office of the Chief Information Officer (OCIO), Cybersecurity Group within The Federal Communications Commission (FCC) in Washington, DC. The position requires IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed, including coordinating cybersecurity inspections, developing policies, providing advice on security risks, and identifying information security problems. Relocation expenses will not be paid, and a background investigation, drug test, and security clearance are required. The position offers a comprehensive benefits package, including health insurance, life insurance, and retirement plans.

Chief Financial Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The text describes a job opening for the Chief Financial Officer (CFO) position at the U.S. Agency for Global Media (USAGM). The CFO will oversee budgeting, accounting, financial management, and grants management operations. The role requires extensive experience in federal budget process, accounting, financial systems, financial reporting, and internal controls. Applicants must provide evidence of senior executive level management capability and address Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs) in their applications. The position does not require a specific education qualification but emphasizes the importance of diverse experiences and perspectives. USAGM is committed to fostering an inclusive work environment.

DEPUTY DIRECTOR, FINANCIAL SYSTEMS

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jun 18, 2024

The text describes a job opportunity for a Deputy Director, Financial Systems in the Office of the Assistant Secretary of the Navy (Financial Management and Comptroller). The role involves supporting the Deputy Assistant Secretary of the Navy (Financial Management Systems) in managing financial systems. The job requires US citizenship, federal employment suitability, direct deposit participation, E-Verify completion, ethics orientation, public financial disclosure, SES probationary period, security clearance, drug test, travel, ethics review, and SES certification. The position is in the Senior Executive Service (SES) and does not require a specific education. It offers a comprehensive benefits package.

Chief Administrative Officer

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Chief Administrative Officer (CAO) position is available in the Office of Managing Director of the Federal Communications Commission (FCC). The CAO assists the Managing Director in administrative and operational matters, including broad discretionary power. Requirements include drug testing, a background investigation, a Top Secret/SCI security clearance, US citizenship, and meeting technical and SES qualifications. Applicants must provide a narrative statement addressing the Executive Core Qualifications and Technical Competencies. No education qualification is required.

Recreation Assistant - Liberty

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jun 18, 2024

The text describes a job opportunity at the Liberty Center at NAS Whidbey Island in Oak Harbor, WA. The position is with the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC), which provides various programs for service members, their families, retired military, and civilian employees. The role involves customer service, data entry, and handling cash. The job requires a high school diploma or equivalent, a valid state driver's license, and the ability to perform physical tasks. The position offers a comprehensive benefits package and a career with the U.S. government.

Deputy Director for Program Administration

Company: Department of Labor - Office of Workers' Compensation Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The U.S. Department of Labor (DOL) is seeking applicants for a position in the Office of Workers' Compensation Programs. The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must possess technical and management experience, equivalent to a GS-15 level in the federal service. They must also meet Mandatory Technical Qualifications and Executive Core Qualifications. The position offers a comprehensive benefits package and a diverse, inclusive work environment.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Government Accountability Office is seeking an IT Project Manager. The role involves leading continuous application enhancements, implementing business processes, conducting product and project management, and managing stakeholder satisfaction. The ideal candidate must be a U.S. citizen, have IT related experience with competencies in attention to detail, customer service, oral communication, and problem solving. They must also have one year of specialized experience in facilitating Agile methodologies, developing performance work statements, and serving as a Contracting Officer's Representative. No educational qualification is required.

Accounting Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 18, 2024

The text describes a job opportunity for an Accounting Technician (Agent Cashier) position at the VA Puget Sound Health Care System in Seattle, WA. The role involves working within automated accounting and financial systems, using Microsoft Word and Excel, reconciling accounts, preparing financial reports, and conducting audits. The position requires U.S. citizenship, selective service registration for males born after 12/31/1959, and completion of a probationary period. The selected candidate will undergo a background/security investigation and participate in vaccination programs. The role is sedentary, requiring intense concentration and dexterity in using office equipment. The job offers a comprehensive benefits package, including annual leave accrual based on prior work experience or military service. Special employment considerations are available for persons with disabilities and disabled veterans.

DIRECTOR, SURFACE SYSTEMS CONTRACTS DIVISION

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jun 18, 2024

The Director of Surface Systems Contracts Division is responsible for managing procurement operations for over 150 Acquisition Contracts and Defense Programs. The role involves planning, negotiating, and awarding contracts, providing support to the Navy and Department of Defense, and ensuring compliance with various regulations. The position requires US citizenship, federal employment suitability, direct deposit, E-Verify, ethics orientation, Public Financial Disclosure Report, Reassignment Rights Agreement, Selective Service registration, and a potential 1-year probationary period. The role is covered under the Defense Acquisition Workforce Improvement Act and is a Critical Acquisition Position. Applicants must meet Executive Core Qualifications and Mandatory Technical Qualifications, including experience in contract negotiation, knowledge of acquisition laws, and strategic management of resources. A bachelor's degree is required, except for those already in DoD GS-1102 positions or similar roles before September 30, 2000. The position offers a comprehensive benefits package and the opportunity to influence federal government innovation and transformation.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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