Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Human Capital Program Specialist (Employee Relations)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job position is located in the U.S. Capitol Visitor Center, Office of Planning, Operations and Evaluation Division. The primary role involves handling human resources activities, providing guidance, customer service, and operational support to the Architect of the Capitol and Capitol Visitors Center employees. The position requires U.S. citizenship, passing a drug test, and meeting specialized experience and qualification requirements. Specialized experience includes applying HR concepts, providing expert advice on HR issues, and leading HR programs. Veterans and those registered with the Selective Service System are encouraged to apply. The agency offers a comprehensive benefits package including health insurance, retirement system, paid leave, life insurance, and training opportunities.

Principal Deputy Director for the Office of Manufacturing and Energy Supply Chains

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic executive to serve as Principal Deputy Director for the Office of Manufacturing and Energy Supply Chains. The position requires a seasoned executive with experience in leading strategy development, funding program management, and project delivery management across a portfolio of large, complex commercialization-scale clean energy manufacturing projects.

Information Technology Specialist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for an Information Technology Specialist position at the Departmental Offices, Terrorism and Financial Intelligence-Intelligence Analysis. The role involves managing complex IT projects, developing high-level policy and planning for IT systems, and working with classified information systems. The ideal candidate must have specialized experience in IT, project management, and security practices. The position requires a U.S. Citizen or U.S. National, and the successful candidate will undergo a thorough background investigation and personnel vetting. The job offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement programs, and paid holidays.

Emergency Managment specialist (GIS)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The job posting is for a position in the Response and Recovery Response Directorate Operations Division National Watch Center. The ideal candidate should have excellent customer service skills, experience working as a team member, and proficiency in geospatial analysis. They must be a U.S. citizen, pass a background investigation, and be able to obtain a government credit card. The position requires a bachelor's degree or higher, or equivalent experience, for the GS-9 level, and a master's degree or higher, or equivalent experience, for the GS-11 level. The role involves analyzing geospatial information products to support disaster operations and facilitating program readiness and preparedness.

Registered Nurse - Med/Surg

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jun 18, 2024

The Med/Surg RN demonstrates proficiency in practice, self-directed in goal setting, and assumes responsibility for coordinating care. They administer medications and procedures per established policies, collaborate with interdisciplinary teams, and prioritize patient education and satisfaction. Requirements include U.S. citizenship, passing a pre-employment physical examination, and participating in vaccination programs. Qualifications involve English language proficiency, graduation from an approved nursing program, and current nursing registration. Grade determinations are based on scope, education, and dimensions of practice, leadership, veteran/patient-driven care, professional development, and evidence-based practice/research.

Deputy Vice Chairman Veterans Law Judge

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The job posting is for a Senior Executive Service position at the US Department of Veterans Affairs. The job requires a LL.B., J.D., or LL.M. degree, licensure as an attorney, and experience in managing a large public or private sector organization. The job also requires the ability to oversee highly technical and complex legal work, and to build coalitions internally and with other organizations.

Deputy Assistant Secretary for Antidumping and Countervailing Duty Operations

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The job posting is for a Senior Executive Service position in the US government. The job involves leading and managing teams, making strategic decisions, and communicating with senior-level officials. The posting provides information on the qualifications, requirements, and benefits of the position.

Senior Technology Contract Analyst #5475

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 18, 2024

The Senate Sergeant at Arms is recruiting for a Senior Technology Contract Analyst position. The job requires 10 years of relevant work experience, COR certification, and expertise in managing large government IT contracts. The role involves leading a team on complex technical and contractual issues, providing consultation, and managing vendor software development and implementation. The position requires strong analytical and technical skills, the ability to learn new technologies quickly, and effective verbal and written communication. The applicant must be a U.S. citizen and obtain a Secret Clearance. The agency offers a comprehensive benefits package and prioritizes employee growth and development.

Supervisory Medical Records Administrator (HIM Chief)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Jun 18, 2024

This job posting is for a Supervisory Medical Record Administrator (MRA) position, also known as the Chief of Health Information Management (HIM) Section at the Jonathan M. Wainwright Memorial VA Medical Center in Walla Walla, Washington. The role requires U.S. citizenship, English language proficiency, and either three years of creditable experience in medical records or a bachelor's degree in health information management. HIM certification through AHIMA is mandatory. The position involves determining compliance with legal and regulatory guidelines, developing policies and programs, providing training, managing resources, and supervising staff. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is required.

Staff Assistant (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Office of the General Counsel (OGC) offers legal advice, counsel, and representation to support DOT's safety responsibilities and modernize infrastructure for cleaner, more equitable transportation systems. The Office assists in developing effective statutory and regulatory solutions to address transportation challenges, coordinates DOT's legislative efforts, litigation, and international legal matters. U.S. citizens with specialized experience and required documents can apply for positions, which require a one-year probationary period and adherence to Selective Service registration for males born after 12/31/1959. Qualifications include education and experience in administrative and clerical support functions, with KSAs in clerical, computer skills, administration and management, and communication.

Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 18, 2024

The JBLM MWR Sports, Fitness, and Aquatics Program is hiring for multiple vacancies. Applicants are encouraged to include full contact information and professional references on their resumes. A cash bonus is available. Requirements include direct deposit, social security card, background checks, lifeguard certification, ability to lift 45 lbs, and a flexible schedule. Qualifications include relevant work experience, CPR and first aid certifications, and AED/O2 certifications for specific facilities. No education requirement. Worldwide area of consideration. Incentives up to $1,000, including a $500 bonus after 50 hours and another $500 after 100 hours.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: Marysville, Washington Marysville, Washington

Posted Jun 18, 2024

The text describes a job opportunity for Store Associates within the Defense Commissary Agency (DeCA) system. These associates work independently or as part of a team, handling, preparing, and stocking grocery and produce items, and checking out customer purchases. The job requires U.S. citizenship, meeting age requirements, and passing a background investigation. Qualifications include one year of progressive clerical experience, two years of education above high school, or a combination of both. Physical requirements include standing, stooping, kneeling, bending, and lifting up to 40 pounds. The job involves occasional overtime and is non-exempt under the Fair Labor Standards Act. Benefits include a comprehensive package designed to make a federal career rewarding.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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