Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Associate Administrator for the Office of Policy Analysis & Development

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The text describes a job position for an Associate Administrator for Policy Analysis & Development at the National Telecommunications and Information Administration (NTIA). The role involves providing advice and assistance to the Assistant Secretary of Commerce for Communications and Information, and acting as the principal official responsible for the analysis and development of domestic telecommunications, Internet, and information policy positions of the Executive Branch of government. The job requires a background and/or security investigation, geographic relocation, a one-year probationary period, pre-employment and employment random drug testing, and public financial disclosure. Candidates must demonstrate leadership experience indicative of senior executive level management capability, including the five Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The position does not have a positive education requirement and is designated as Special-Sensitive (High Risk) | Top Secret, Sensitive Compartmented Information (TS/SCI).

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The job posting is for an Information Technology Specialist (Information Security) position in the Federal government. The job requires experience in IT-related fields, including developing policies and procedures, conducting risk and vulnerability assessments, and participating in network and systems design. The job also requires a Top Secret security clearance and the ability to obtain and maintain a personal working cell/home telephone.

Human Resources Assistant (Performance Management)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The text describes a job position in the District of Columbia (DC) Courts, Human Resources Division, Performance Management and Employee Relations Unit (PERU). The position requires a high school diploma or GED and specific work experience. The applicant must submit a resume, completed vacancy questionnaire, proof of education, and professional references. The job involves HR support services, attention to detail, customer service, and time management. The position is not a federal position but offers a comprehensive benefits package including life insurance, retirement benefits, health insurance, and workers compensation.

SUPERVISORY IT SPECIALIST (PLCYPLN)

Company: Department of the Navy - United States Fleet Forces Command

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications will not be accepted through the flyer. The notice outlines various requirements for employment, including US citizenship, security clearance, and drug testing. Applicants must have IT-related experience demonstrating four competencies: attention to detail, customer service, oral communication, and problem-solving. They must also have at least one year of specialized experience at or equivalent to the GS-13 grade level. The position does not require a specific education qualification. The incumbent will be required to obtain certain qualifications within specific timeframes and participate in a continuous professional development program.

Humanities Administrator

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The National Endowment for the Humanities (NEH) is seeking Humanities Administrators for the Division of Research Programs. The positions are for British Literature (19th-20th century, preferably colonial or post-colonial), American Literature (multi-ethnic, preferably with Communications or Rhetoric experience), and Continental European Studies (Renaissance, preferably with Art History experience). Candidates must be U.S. citizens with relevant experience and education, and must pass a background investigation. A Master's degree in a humanities discipline is required, with a preference for a Ph.D. The positions offer a comprehensive benefits package and may require a 1-year trial period.

PROJECT MANAGER (TECHNICAL)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This position is a PROJECT MANAGER (TECHNICAL) role at the Bureau of Engraving and Printing, within the Office of Engraving. The role involves leading discreet projects to develop, evaluate, and implement equipment, processes, and products. The successful candidate will coordinate efforts with multiple offices, build schedules, and execute customer projects. The role requires one year of specialized experience in providing written and oral reports, monitoring progress and budget performance in manufacturing, and leading or directing others in developing project testing plans. The position offers opportunities for telework, flexible work schedules, and a comprehensive benefits package.

Director, Safety and Code Compliance

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Architect of the Capitol is seeking an executive to lead the Office of Safety and Code Compliance. The role involves ensuring compliance with safety, fire, building codes and environmental regulations, and maintaining a culture of safety. The position requires a bachelor's degree or higher in engineering, architecture, industrial arts, property management, or business administration, and experience in executive leadership, safety and environmental programs, and advising senior executives.

Director, Construction Management Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Architect of the Capitol is seeking a Director for the Construction Management Division. The role involves leading a team in preserving, restoring, and maintaining historic buildings. The Director will provide professional engineering policy formulation, strategic planning, program oversight, administration, safety, and operational management. The ideal candidate should have a bachelor's degree in engineering or architecture, extensive leadership experience, and meet the qualifications set by the Office of Personnel Management. The position offers a competitive salary, comprehensive retirement plan, and various benefits.

Chief Technology Officer

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic, innovative executive to serve as the Chief Technology Officer. The role involves providing leadership, vision, and developing mission strategies for the technology program. The ideal candidate should have extensive experience in executive leadership and supervisory roles, particularly in managing large and complex commercial and government research and technology programs. The position requires U.S. citizenship, a background investigation, a public financial disclosure report, a DOE Q-level security clearance, and a drug test. The applicant must also complete a one-year SES probationary period and register with the Selective Service if applicable. The application process is resume-based, and the resume must clearly demonstrate the Executive Core Qualifications and Mandatory Technical Qualifications.

Director Office of National Disaster Medical System

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The National Disaster Medical System program supports federal medical response to various disasters, including natural and man-made ones. The role requires U.S. citizenship, a Top-Secret security clearance, and access to Sensitive Compartmented Information (TS/SCI). The position is a career SES role with a one-year probationary period. Applicants must demonstrate senior executive level managerial capability, possess Fundamental Competencies, Executive Core Qualifications (ECQs), and Mandatory Technical Qualifications (MTQs). The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position requires experience in emergency management at a senior level for conduct of public health missions in disasters, medical care delivery in large-scale incidents, and support to healthcare systems in crisis.

Chief Technology Officer

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic, innovative executive to serve as the Chief Technology Officer. The role involves providing leadership, vision, and developing mission strategies for the technology program. The ideal candidate should have extensive experience in executive leadership and supervisory roles, particularly in managing large and complex commercial and government research and technology programs. The position requires U.S. citizenship, a background investigation, a public financial disclosure report, a DOE Q-level security clearance, and a drug test. The applicant must also complete a one-year SES probationary period and register with the Selective Service if applicable. The application process is resume-based, and the resume must clearly demonstrate the Executive Core Qualifications and Mandatory Technical Qualifications.

Dietitian (Clinical)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jun 18, 2024

Clinical Dietitians at the Department of Veterans Affairs coordinate nutritional care for Veterans, collaborating with healthcare providers, patients, and their families. They interpret research and apply whole health principles to develop patient-centered goals, improving outcomes. Dietitians work with the Food Operations Section to enhance the dining experience and ensure patient satisfaction. Requirements include U.S. citizenship, proficiency in English, and passing a background check. Applicants must hold the RDN credential from the Commission on Dietetic Registration, or meet specific education and experience criteria if not credentialed. The role involves delivering patient care, applying evidence-based nutrition practices, and collaborating with stakeholders.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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