Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Chief Information Officer

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The International Trade Administration (ITA) is a globally-based bureau of the Department of Commerce, responsible for promoting American exports and expanding international trade. ITA achieves this through partnerships, monitoring of trade agreements, and providing trade-related services. The agency has 103 offices in the US, 120 offices in 75 countries, and approximately 2,200 employees. The job posting details requirements, conditions of employment, qualifications, and benefits for a Senior Executive Service (SES) position. Candidates must demonstrate leadership experience, possess the five Executive Core Qualifications (ECQs), and meet Professional Technical Qualifications. The position requires a Top Secret clearance, financial disclosure, and a one-year probationary period. Veterans' preference is not applicable.

Operations Assistant NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 18, 2024

This job posting is for a position at Texas Roadhouse Restaurant Joint Base Lewis-McChord. Applicants are advised to include full contact information and relevant experience on their resumes. The application deadline is June 12, 2024, at 8:59 PM (PST). Requirements include direct deposit, social security card, background check, food handler's certificate, and training. The job involves customer service, communication, and lifting up to 20 pounds. Age requirements apply for serving alcohol. No education requirement is specified. The position is part of the Worldwide Area of Consideration.

Assistant Director, Public and Governmental Affairs (PGA)

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The ATF is a U.S. Department of Justice law enforcement agency that safeguards communities from violent crimes, illegal firearm use, explosives, arson, terrorism, and alcohol/tobacco product diversion. They collaborate with various entities for information sharing, training, research, and technology. New employees must sign a mobility agreement, have top-secret clearance, pass drug screening, and be U.S. citizens. The role requires executive core qualifications such as leading change, leading people, results-driven, business acumen, and building coalitions. Technical qualifications include public/media relations, management experience, communication skills, and legislative process knowledge.

Chief Counsel

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Chief Counsel of the Board of Veterans' Appeals provides advice and recommendations to ensure appropriate application of Veterans law, timely and high-quality decisions, and efficient Board operations. US citizenship is required, and the position involves a probationary period, background investigation, and drug screening. The role requires an active law license, and applicants must possess mandatory executive core qualifications and technical qualifications. The position is a pay band 3 SES role with a salary range of $147,649 to $204,000.

Associate Director Office of Health Services

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Peace Corps, a U.S. government agency, has been fostering world peace and friendship for over 60 years through service opportunities in more than 60 countries. Volunteers collaborate with host communities on locally prioritized projects, promoting cultural exchange and life transformation. The agency seeks qualified candidates with a bachelor's or higher degree in a relevant field, at least one year of supervisory experience at the GS-15 level or above, and specialized experience in health system policies and procedures. Applicants must also demonstrate executive leadership potential and competence in the five Executive Core Qualifications (ECQs). The position requires a Top-Secret Clearance and successful completion of a background security investigation.

Senior Supervisor Appointments Desk #302

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 18, 2024

The Senate Sergeant at Arms is advertising for a Senior Supervisor Appointments Desk position. The job requires 8-10 years of professional experience in the legislative branch, including management experience, public contact, and customer service. The role involves escorting dignitaries, assisting with special events, and working with Microsoft Teams, Word, and Excel. The position requires onsite presence during government shutdowns, inclement weather, holidays, and late night sessions. The job offers a comprehensive benefits package as part of a U.S. government career.

IT Specialist (SYSADMIN)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The job posting is for an office-centered position in the Environmental Protection Agency (EPA) that requires a bachelor's degree in computer science, engineering, or a related field. The job involves installing and maintaining hardware and software, diagnosing failed systems, and developing and implementing migration strategies. The posting also mentions that the position is designated as High Risk and requires a background investigation.

PROGRAM MANAGER, COMMISSIONED SUBMARINES DIVISION

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jun 18, 2024

The text describes a job opportunity for a Program Manager, Commissioned Submarines, reporting to a high-ranking Flag officer. The role involves managing nuclear propulsion programs, leading change, and building coalitions. The position requires a bachelor's degree in engineering, detailed knowledge of reactor plant materials and nuclear safety regulations, and experience in nuclear capable shipyard functions. The role is part of the Senior Executive Service (SES), offering a comprehensive benefits package and the opportunity to influence government innovation and transformation.

Chief Human Capital Officer

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for a Senior Executive Service position in the Department of Homeland Security, Federal Emergency Management Agency, Mission Support, Washington, D.C. The role involves leading, developing, implementing, and administering FEMA's human capital programs. The incumbent will align these programs with FEMA's unique mission and organizational needs. The position requires U.S. citizenship, a Top Secret/SCI security clearance, and the ability to obtain periodic drug tests. Applicants must have progressively responsible executive leadership experience, directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications. The application process is resume-based, and the resume must address the Mandatory Technical Qualifications and Executive Core Qualifications. The role is non-bargaining unit, and the selected candidate must be able to deploy with little notice and function under intense stress.

Recreation Aid - Golf Course

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jun 18, 2024

The job posting is for a position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The job requires knowledge of the MWR department, basic computer operations, and ability to perform basic custodial tasks. The job also requires a high school diploma or GED and completion of CPR, First Aid, and AED training.

Director, Office of Discretionary Grants and Workforce Programs

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The Director of FHWA's Discretionary Grants and Workforce Development programs provides executive leadership, overseeing all activities to effectively develop, administer, and deliver these programs. U.S. citizenship is required, and applicants must submit an application and resume online by the closing date, providing all required documents. The position involves a one-year SES probationary period, financial disclosure, and potential for telework. Technical Qualifications include experience coordinating discretionary grants programs and developing workforce development policies. Executive Core Qualifications include leading change, leading people, results-driven, business acumen, and building coalitions.

Senior IT Specialist (Data Mgmt), CG-2210-13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for a data management position in the Division of Information Technology, Chief Data Officer Staff of the Federal Deposit Insurance Corporation. The role involves supporting data management and may include developing data dictionaries, creating data governance documents, and leading IT projects. U.S. citizenship is required, and a National & Agency Check Investigation (NACI) is needed. Applicants must have at least one year of specialized experience equivalent to at least the 12 grade level for CG-13 or 13 grade level for CG-14. IT-related experience demonstrating proficiency in attention to detail, customer service, oral communication, and problem-solving is required. A probationary period may be required upon selection.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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