Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Technology Services Librarian (Technology Services and Acquisitions Librarian)

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The text describes the Circuit Library of the D.C. Circuit, which has a headquarters library in Washington, D.C. It outlines the employment requirements, including U.S. citizenship or work eligibility, and the nature of employment as 'At-Will'. The job qualifications involve an MLS/MLIS degree, specific law library experience, knowledge of library systems, technical services, procurement principles, legal research resources, and digital products. Excellent communication and training skills are also required. The text also mentions potential benefits and the smoke-free nature of the U.S. Courthouse.

NSE Community Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Jun 18, 2024

The job posting is for a position in the Morale, Welfare, and Recreation department of Commander, Navy Installations Command. The job requires customer service experience, data entry skills, and the ability to lift objects weighing up to 45 pounds. The posting also mentions benefits and eligibility for federal benefits.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The text describes a job vacancy for an IT Specialist Information Security position using Direct Hire Authority. The position involves providing IT support, monitoring and evaluating system compliance, and contributing to various reports. The job requires U.S. citizenship, specialized experience, and may involve travel. Conditions of employment include Selective Service registration, a government travel card, a probationary period, security clearance, background investigation, and financial disclosure. The job requires attention to detail, customer service, oral communication, and problem-solving skills.

Recreation Assistant - Fitness Center (Bremerton)

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 18, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch at Naval Base Kitsap - Bremerton. The job requires a pleasant attitude, effective communication skills, and the ability to handle cash transactions. Prior customer service experience is preferred. The role involves physical tasks like standing, bending, and lifting. The position does not currently require COVID-19 vaccination due to a preliminary nationwide injunction. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The job posting is for an Information Technology (IT) Specialist Information Security (INFOSEC) position. The job requires specialized experience and knowledge of IT security issues. The job also involves travel and may require a security clearance.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jun 18, 2024

This job posting is for a flexible (intermittent) position at the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA. The role involves receiving and confirming room reservations, registering and assigning rooms, and providing quality customer service. The position may require working variable schedules, including weekends and holidays. Applicants must have experience in general clerical or cashier work, demonstrate ability to handle multiple tasks, and meet state and legal age requirement for sale of alcoholic beverages. The position does not allow for education substitution and requires a National Agency Check with Inquiries (NACI).

Director, Information Technology and Resource Management Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Chemical Safety and Pollution Prevention, Office of Program Support, Information Technology and Resource Management Division. The role is office-centered, with partial work-from-home flexibilities. U.S. citizenship is required, and a 1-year SES probationary period is necessary. The position is designated as High Risk and requires a background investigation. Applicants must have substantive general experience and specialized experience in IT and technical infrastructure management. Evidence of progressively responsible leadership experience is mandatory. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No education qualification is required, but travel, transportation, and relocation expenses are not covered by EPA.

Recreation Assistant - Community Recreation (Bremerton)

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 18, 2024

The text describes a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bremerton. The job requires a National Agency Background (NACI) Check, a valid state driver’s license, and High School Diploma or equivalent. The incumbent must be able to perform various physical tasks and obtain necessary certifications. The role demands one-year practical work experience in customer service or data entry, and proficiency in basic mathematical computations and communication skills. The salary is dependent on experience and education, and the position may require participation in Direct Deposit/Electronic Fund Transfer and E-Verify. The U.S. government offers a comprehensive benefits package to its employees.

Bartender

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Jun 18, 2024

The text describes a job position for a bar operator who serves malt beverages and mixed drinks. The role requires mixing and serving alcoholic and non-alcoholic beverages, with a focus on accuracy and customer service. The job involves handling objects weighing up to 40 lbs, working varying shifts including nights, weekends, and holidays, and attending a sanitation training course. The position requires being 21 years old, able to walk or stand for prolonged periods, and passing a National Agency Background Check. The salary is dependent on experience and education, and the role may require completing a one-year probationary period. The job offers a comprehensive benefits package, including access to federal benefits.

Food Inspector (Slaughter)

Company: Department of Agriculture - Food Safety and Inspection Service

Location: Toppenish, Washington Toppenish, Washington

Posted Jun 18, 2024

The text describes a job opportunity for a Food Inspector position with the USDA. The role involves inspecting food products in a hazardous environment and requires physical fitness, medical clearance, and successful completion of a background check. The position offers a $5,000 sign-on bonus, creditable service for annual leave accrual, participation in the Public Service Loan Forgiveness Program, an Accelerated Promotion Program, and referral bonus awards. The job requires U.S. citizenship, passing a medical exam, and background investigation. The role involves standing, walking, lifting, and climbing, with a need for good vision and color discernment. The position is a Bargaining Unit position covered by the National Joint Council of Food Inspection Locals. Qualifications include physical ability, medical clearance, and relevant experience or education.

Recreation Assistant - Liberty (Bremerton)

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 18, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bremerton. The role involves supporting Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services to service members, their families, retired military, and civilian employees. The position requires a NACI check, a valid driver's license, high school diploma, and ability to lift up to 45 pounds. Experience in customer service, data entry, and cash handling is necessary. The role may involve working weekends, holidays, and special events. Benefits include a comprehensive package, and eligibility depends on the type of position.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Jun 18, 2024

The job role involves cashiering tasks, including greeting guests, escorting them to tables, and alerting servers. The incumbent must have knowledge of cash register operation and sales, and be able to work with the public. The position requires a NACI check, availability for varying shifts, and attendance at a sanitation training course. The salary is dependent on experience and education, and participation in Direct Deposit is required. The role offers a comprehensive benefits package, including access to federal benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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