Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The job posting is for a position in the United States District and Bankruptcy Courts for the District of Columbia Clerk's Office Operations Division. The role involves case administration, cashiering, fees, or receipting responsibilities. The candidate must be a US citizen and adhere to the Code of Conduct for Judicial Employees. The position is an 'At-Will' appointment, meaning it can be terminated without cause. The candidate must have at least two years of specialized experience in clerical or administrative roles, preferably with legal and/or court experience. A bachelor's degree in a related field is required. Full-time employees are eligible for a comprehensive benefits package.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Jun 18, 2024

The position combines counter checkout service and recreation duties, requiring knowledge of sports equipment and facilities. The role involves working indoors and outdoors, performing tasks like standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. The ideal candidate is responsible, courteous, and has a neat appearance. Prior customer service experience is preferred. The salary is dependent on experience and education, with a one-year probationary period. Benefits include a comprehensive package, and participation in Direct Deposit is required. The workplace is drug-free.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The text describes the role of Finance Resource Officers who provide financial services, including calculations based on regulations and operational activities, program and budget analysis, and other job functions. The requirements for this role include being physically in the United States, registered for Selective Service (if applicable), a U.S. citizen aged 18 or older, willing to move to the Washington, DC area, and passing a medical, psychological, polygraph, and background investigation. Minimum qualifications include excellent interpersonal and communication skills, customer service, analytic and problem-solving abilities, team and independent work ethic, good credit history, and meeting the minimum requirements for joining CIA. Desired qualifications include experience in business, accounting, banking, accounts receivable, accounts payable, a graduate degree in Business or Finance, and a CPA license. A Bachelor's degree in Accounting, Business Administration, Business Management, or Finance with a 3.0 GPA and at least two accounting courses is required. Federal employees enjoy a comprehensive benefits package.

Accountant

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

The text describes a career opportunity in accountancy within the CIA, requiring knowledge in various accounting principles and standards, a good credit history, and U.S. citizenship. The role involves financial statement compilation and analysis, general ledger review, and payroll and tax accounting. The position demands a thorough medical and psychological exam, polygraph interview, and background investigation. Desired qualifications include advanced degrees or professional certifications and excellent interpersonal, communication, customer service, analytic, and teamwork skills. The role offers a comprehensive benefits package as part of a U.S. government career.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 18, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves cashiering tasks, greeting guests, and ensuring smooth operation of the business. The position requires a National Agency Background (NACI) Check, availability for varying shifts, and completion of a sanitation training course. The candidate must have working knowledge of cash register operation and sales, and be able to work with the public. The job offers a comprehensive benefits package, but eligibility depends on the type of position. The text emphasizes the importance of supporting the Military's Quality of Life programs.

IT SPECIALIST (INFOSEC) (CUSTSPT) Direct Hire - Open Continuous

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This announcement is for filling vacancies through OPM-authorized Direct Hire Authority for IT Specialist positions, specifically Information Security and Cybersecurity roles. The position is processed under Direct Hire authority, and veterans' preference and category rating procedures do not apply. Applicants must be U.S. citizens, undergo a background and security/suitability investigation, and may need to serve a one-year probationary period. Specialized experience must be documented on the resume, and education cannot be substituted for experience at the GS-13 grade level. The announcement is open continuously, with cutoff dates for referral of eligible applications. Current or former political appointees must disclose their employment history. Veterans must meet the qualification requirements, and male applicants born after December 31, 1959, must register with the Selective Service System.

Recreation Assistant - Seasonal (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 18, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bangor. The role involves supporting the Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services. The position requires a NACI check, a valid driver's license, high school diploma, and ability to lift up to 45 pounds. The incumbent must have practical work experience in customer service or data entry, and be able to perform basic mathematical computations and communicate effectively. The salary is dependent on experience and education, and the position requires participation in Direct Deposit. The U.S. government offers a comprehensive benefits package to its employees.

IT Specialist (Cybersecurity) - DIRECT HIRE

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This job posting is for a position in the Department of Transportation's Office of the Chief Information Officer, specifically in the Office of the Associate Chief Information Officer for Cybersecurity and Information Protection. The role involves direct reporting to the ACIO/CISO, who oversees the DOT's cybersecurity program. The position requires U.S. citizenship, specialized experience, and the ability to obtain a Top Secret/SCI clearance. The role involves implementing and managing IT infrastructure upgrades, integrating and enhancing information management programs, and providing IT guidance on security matters. The job offers a comprehensive benefits package as part of a federal career.

Recreation Assistant - Community Recreation (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 18, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bangor. The role involves supporting the Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services. The position requires a NACI check, a valid driver's license, high school diploma, and ability to lift up to 45 pounds. The incumbent must have practical work experience in customer service or data entry, and be able to perform basic mathematical computations and communicate effectively. The salary is dependent on experience and education, and the position requires participation in Direct Deposit. The U.S. government offers a comprehensive benefits package to its employees.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 18, 2024

The JBLM NAF HR Office is hosting a job fair at Texas Roadhouse Restaurant on Tuesday, 04 June 2024 from 8:00 AM to 2:00 PM. Applicants attending the event will receive first consideration. The position is for a customer service professional in a fast-paced environment. Requirements include 6 months of related work experience, proficiency with kitchen appliances, and English communication skills. Direct deposit, Social Security Card, and background checks are required. No education requirement. Applicants should bring resume, references, ID, and certificates.

IT SPECIALIST (INFOSEC) (Direct Hire Authority) Open Continuous

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 18, 2024

This announcement is for filling vacancies through OPM-authorized Direct Hire Authority for IT Specialist positions. The role requires U.S. citizenship, a background and security/suitability investigation, and a one-year probationary period. Specialized experience in IT project management, contract evaluation, and cybersecurity is necessary. The position is processed under Direct Hire authority, and veterans' preference and category rating procedures do not apply. The announcement is open continuously, with cutoff dates for referral of eligible applications. All requirements must be met by June 28, 2024.

Recreation Assistant - Fitness Center (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 18, 2024

The text describes a job opportunity in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bangor. The job requires a pleasant, courteous attitude, effective communication skills, and the ability to quickly acquire knowledge of equipment rules and practices. Prior customer service experience is preferred. The role involves standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. CPR, First Aid, and AED training are required within 90 days of appointment. The salary is dependent on experience and education, and a one-year probationary period may be required. Benefits include a comprehensive package designed to make a federal career rewarding.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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