Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Regional Services Manager - Seattle/Portland

Company: Motorola Solutions

Location: Washington DC

Posted Jun 17, 2024

Motorola Solutions is seeking a Regional Service Manager (RSM) to oversee customer support contracts, manage installation activities, handle repair depot agreements, coordinate system upgrades, and ensure above-contract maintenance work is executed flawlessly. The RSM will lead a team consisting of Customer Support Managers, System Managers, and Field Service Technician Managers, responsible for hiring, mentoring, performance management, and rewards planning. The role requires strong financial acumen, customer satisfaction mindset, and excellent communication skills. The individual will split their time between a home-office and company office locations, with domestic travel expected to account for approximately 25-50% of the time.

Brand Ambassador - MD

Company: iAnthus Capital

Location: Washington DC

Posted Jun 18, 2024

iAnthus Capital Management, a multi-state cannabis operator, seeks a Brand Ambassador for its Maryland region. The role involves representing the company's brands and products in community, retail, and marketing events, building brand awareness, and managing inventory of marketing materials. The ideal candidate should have a Bachelor's degree in marketing or related field, 1-2 years of relevant experience, and knowledge of Microsoft software applications. They must be enthusiastic, organized, and able to work independently and collaboratively. The position offers a fast-paced, deadline-driven environment with comprehensive benefits including PTO, health benefits, and a 401(k).

Senior Account Executive, Air Force

Company: Primer

Location: Washington DC

Posted Jun 17, 2024

Primer is seeking a Senior Account Executive to cover the Air Force and Space Force. The role involves identifying and expanding on assigned territories, meeting and exceeding sales goals, delivering presentations, and overseeing the entire sales cycle. The ideal candidate should have 5+ years of field sales experience in the SaaS space, preferably within data management, analytics, or business intelligence. They should also have a track record of success in selling software platform subscriptions into net new complex accounts, understanding of Public Sector procurement frameworks, and expertise within the Public Sector and DoD. Primer offers competitive compensation, comprehensive benefits, and a diverse and inclusive team environment.

Senior Account Executive, IC

Company: Primer

Location: Washington DC

Posted Jun 17, 2024

Primer is seeking a Senior Account Executive to join their team in the Washington, DC metro area. The role involves identifying and expanding territories, meeting sales goals, delivering presentations, and overseeing the sales cycle. The ideal candidate should have 5+ years of field sales experience in the SaaS space, preferably in data management, analytics, or business intelligence. They should also have a track record of success in selling software platform subscriptions into net new complex accounts. Primer offers competitive compensation, comprehensive benefits, and a focus on diversity and inclusion. The company works closely with the U.S. defense and intelligence establishment.

Front Desk Associate, 200 Mass Ave

Company: WeWork

Location: Washington DC

Posted Jun 18, 2024

WeWork is seeking a Front Desk Associate to create a welcoming community environment, engage with members, and manage building operations. The ideal candidate is a people-person with excellent interpersonal skills, able to multitask and prioritize the member experience. No prior experience in hospitality, retail, or customer service is required, but strong communication skills and basic computer proficiency are necessary. WeWork values diversity and equality, offering an inclusive work environment.

Sr. Customer Support Manager - Washington & Oregon

Company: Motorola Solutions

Location: Washington DC

Posted Jun 17, 2024

Motorola Solutions is seeking a Senior Customer Support Manager to manage the Lifecycle Service (LCS) business for assigned customer contracts, ensuring customer satisfaction with public safety customers. The role involves managing relationships with customers and subcontractors, ensuring service delivery and SLA compliance, and driving corrective actions for any service issues. The ideal candidate should have experience in customer service, sales support, or account management, with a strong command of communication skills and understanding of Oracle/Services Lifecycle tool and Excel. The role requires 25-50% travel and residency in Washington or Oregon. Motorola Solutions offers a range of benefits including incentive bonus plans, medical, dental, vision benefits, 401K with company match, generous paid time off packages, and more.

Senior Product Manager

Company: HiLabs

Location: Washington DC

Posted Jun 17, 2024

HiLabs, a SaaS company specializing in AI solutions for the US healthcare industry, is seeking a Product Manager with a strong background in healthcare, data, and testing. The ideal candidate will have 3+ years of experience in a US healthcare setting, a deep understanding of product management principles, and the ability to drive product development and cross-functional initiatives. HiLabs offers competitive compensation, comprehensive benefits, and a collaborative working environment.

Resource Allocation Manager

Company: Breakforth Solutions, Inc.

Location: Washington DC

Posted Jun 17, 2024

BreakForth Solutions is hiring a Resource Allocation Manager for a federal agency in Washington, D.C. The role involves managing organizational charts, staff realignments, onboarding/offboarding, resource mapping, stakeholder collaboration, customer service, and reporting. The ideal candidate should have 3+ years of federal agency experience, a relevant degree, and certifications like PMP or SHRM. Knowledge of the government budget process and Microsoft Office suite is required. Strong analytical, communication, and problem-solving skills are desired. BreakForth Solutions is an equal opportunity employer.

BI Developer

Company: ACI Federal

Location: Washington DC

Posted Jun 17, 2024

The job posting is for a Reporting Business Intelligence (BI) Developer position in Alexandria, VA. The role involves working with senior Army Global Pay leadership to design and develop user-facing AMP reports. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 10+ years of experience, and 5+ years of technical experience in building custom BI reports. They should also have experience with Angular, TypeScript, and Oracle databases. The role requires strong analytical skills, problem-solving skills, and the ability to work collaboratively in a team environment. An active DoD Secret clearance and SAFe Certified Agilist certification within 90 days of start date are mandatory.

Cyber Security Engineer - Senior II - SCE04

Company: Solutions³ LLC

Location: Washington DC

Posted Jun 18, 2024

Solutions3 LLC is seeking a Senior Cyber Security Engineer to support a large mission critical development and sustainment program. The role involves designing, developing, and deploying advanced cybersecurity capabilities, identifying security requirements, ensuring security requirements are planned, implemented, and tested, and managing the RMF process to obtain and maintain system ATO. The ideal candidate should have U.S. Citizenship, active Secret clearance, and ability to obtain TS/SCI and DHS Suitability clearances. They should also have 6+ years of applicable experience in cyber security, experience with commercial cyber tools and technologies, and knowledge of networking and web technologies. Desired skills include experience in ServiceNow, AWS Security Hub and Guard Duty, and familiarity with development languages such as Java, Swing, JUnit, Perl, Python, HTML.

Client Success Manager, Navy N5 (DC)

Company: Rhombus Power

Location: Washington DC

Posted Jun 17, 2024

Rhombus Power is seeking a Client Success Manager to manage complex enterprise AI software deployments for an upcoming contract with the US Navy. The role involves collaborating with customers to define use cases, quantify business value, and ensure successful delivery of the AI platform. The ideal candidate should have a Masters degree in a relevant field, at least 5 years of delivery management experience, and a strong customer presence. The position requires US Citizenship or Permanent Residence, and active DoD security clearance (TS/SCI) is highly desired.

Locksmith

Company: CGL Companies

Location: Washington DC

Posted Jun 17, 2024

CGL Facility Management, LLC is offering a $1,000 sign-on bonus for a Locksmith position. The Locksmith will perform preventative and corrective maintenance on locks, doors, and other equipment. They will also install, repair, and maintain pneumatic locking systems, door positioning sensors, electric door openers, and electro-magnetic latching systems. The Locksmith will establish key lock and related systems for controlled access to buildings, ensuring security. They will also respond to emergency requests regarding building locking devices and services. The position requires a High School Diploma or GED, 4-6 years of locksmith or maintenance experience in commercial environments, strong written and verbal communication skills, and computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. The Locksmith must also be able to pass a pre-employment drug test and criminal background check.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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