Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director, Safety and Code Compliance

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Architect of the Capitol (AOC) is seeking an executive to lead the Office of Safety and Code Compliance. The role involves leading a team responsible for compliance with safety, fire, building codes, and environmental regulations. The ideal candidate must pass a drug test, undergo a background investigation, and file a Financial Disclosure Report. They must also meet the qualifications requirements and provide narratives to the ECQs and PTQs. A bachelor's degree or higher in engineering, architecture, industrial arts, property management, or business administration is desired. The AOC offers a comprehensive benefits package including a competitive salary, retirement plan, health insurance, and training opportunities.

PROJECT MANAGER (TECHNICAL)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is a PROJECT MANAGER (TECHNICAL) role at the Bureau of Engraving and Printing, within the Office of Engraving. The role involves leading discreet projects to develop, evaluate, and implement equipment, processes, and products. The successful candidate will coordinate efforts with multiple offices, build schedules, and execute customer projects. The role requires one year of specialized experience in providing written and oral reports, monitoring progress and budget performance in manufacturing, and leading or directing others in developing project testing plans. The position offers opportunities for telework, flexible work schedules, and a comprehensive benefits package.

VENDING MACHINE ATTENDANT A04

Company: Department of the Navy - U.S. Marine Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

Marine Corps Community Services (MCCS) is seeking talented individuals to join their team. MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. The role involves a team-oriented environment with military personnel, civilian employees, contractors, and volunteers. The position requires four years of experience in planning, coordinating, and achieving financial objectives of a large customer-oriented vending operation. The agency assures equal consideration for all applicants regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap, or disability. The role is a white-collar position with occasional lifting up to 20 lbs. A career with MCCS offers a comprehensive benefits package, including stability, a passion for meaningful work, quality of life balance, competitive pay, and Marine Corps Exchange and Base Facility Privileges.

Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 11, 2024

The JBLM MWR Sports, Fitness, and Aquatics Program is hiring for multiple vacancies. Applicants are encouraged to include full contact information and professional references on their resumes. A cash bonus is available. Requirements include direct deposit, social security card, background checks, lifeguard certification, ability to lift 45 lbs, and a flexible schedule. Qualifications include relevant work experience, CPR and first aid certifications, and AED/O2 certifications for specific facilities. No education requirement. Worldwide area of consideration. Incentives up to $1,000, including a $500 bonus after 50 hours and another $500 after 100 hours.

Director, Construction Management Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The job posting is for a Construction Management Division Director position at the Architect of the Capitol. The job requires a bachelor's degree in engineering or architecture, and experience leading construction projects. The job also requires passing a drug test and undergoing a background investigation.

Associate Administrator for the Office of Policy Analysis & Development

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes a job position for an Associate Administrator for Policy Analysis & Development at the National Telecommunications and Information Administration (NTIA). The role involves providing advice and assistance to the Assistant Secretary of Commerce for Communications and Information, and acting as the principal official responsible for the analysis and development of domestic telecommunications, Internet, and information policy positions of the Executive Branch of government. The job requires a background and/or security investigation, geographic relocation, a one-year probationary period, pre-employment and employment random drug testing, and public financial disclosure. Candidates must demonstrate leadership experience indicative of senior executive level management capability, including the five Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The position does not have a positive education requirement and is designated as Special-Sensitive (High Risk) | Top Secret, Sensitive Compartmented Information (TS/SCI).

Human Resources Assistant (Performance Management)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The job posting is for a position in the District of Columbia Courts, Human Resources Division, Performance Management and Employee Relations Unit. The job requires a high school diploma or GED certificate and two years of general administrative experience, as well as specialized experience in HR support services. The job also requires attention to detail, exceptional customer service, and time management. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers.

Human Capital Program Specialist (Employee Relations)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job position is located in the U.S. Capitol Visitor Center, Office of Planning, Operations and Evaluation Division. The primary role involves handling human resources activities, providing guidance, customer service, and operational support to the Architect of the Capitol and Capitol Visitors Center employees. The position requires U.S. citizenship, passing a drug test, and meeting specialized experience and qualification requirements. Specialized experience includes applying HR concepts, providing expert advice on HR issues, and leading HR programs. Veterans and those registered with the Selective Service System are encouraged to apply. The agency offers a comprehensive benefits package including health insurance, retirement system, paid leave, life insurance, and training opportunities.

IT Specialist (Internet/Applications Software)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The US Agency for Global Media (USAGM) is seeking a Cloud Administrator/Developer for the Enterprise Applications Division. The role involves managing key enterprise-wide solutions, providing technical guidance on integrating 3rd party and custom applications into the agency's intranet, and administering the intranet currently hosted on SharePoint Online. The position requires IT-related experience, including expertise in Office 365 and SharePoint environments, scripting with tools like Power Shell, project management skills, and proficiency in various programming and scripting tools. The ideal candidate should also have a minimum of one year of specialized experience at a level comparable to GS-13 or equivalent in the private sector. USAGM is committed to fostering a diverse and inclusive work environment.

Practical Nurse (Patient Aligned Care Team)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jun 11, 2024

The text describes a job opening for a Licensed Practical Nurse (LPN) at the Outpatient Nursing Service at the Mann-Grandstaff VA Medical Center in Spokane, Washington. The LPN will work collaboratively with a Core Team and an Expanded Team to provide patient care. The job requires U.S. citizenship, proficiency in English, and a valid LPN license. The position is subject to a probationary period, background/security investigation, and participation in vaccination programs. The LPN must demonstrate active collaboration, communication, and the ability to provide a full range of practical nursing care. The job is in the Excepted Service and does not confer competitive status.

Supply Inventory Clerk

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Supply Inventory Clerk position in the Office Services Branch of the Administrative Services Division involves customer service for the Courts, with primary responsibilities including receipt, inventory, and placement of furniture and equipment. The role requires a high school diploma or GED plus two years of general office experience, a valid motor vehicle operator's permit, and the ability to lift 50 pounds. A background and security investigation is necessary, along with a one-year probationary period. The ideal candidate is enthusiastic, engaged, and values accountability, excellence, fairness, integrity, respect, and transparency.

Senior Technology Contract Analyst #5475

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 11, 2024

The Senate Sergeant at Arms is recruiting for a Senior Technology Contract Analyst position. The job requires 10 years of relevant work experience, COR certification, and expertise in managing large government IT contracts. The role involves leading a team on complex technical and contractual issues, providing consultation, and managing vendor software development and implementation. The position requires strong analytical and technical skills, the ability to learn new technologies quickly, and effective verbal and written communication. The applicant must be a U.S. citizen and obtain a Secret Clearance. The agency offers a comprehensive benefits package and prioritizes employee growth and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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