Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Assistant Director, Public and Governmental Affairs (PGA)

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The ATF is a U.S. Department of Justice law enforcement agency that safeguards communities from violent crimes, illegal firearm use, explosives, arson, terrorism, and alcohol/tobacco product diversion. They collaborate with various entities for information sharing, training, research, and technology. New employees must sign a mobility agreement, have top-secret clearance, pass drug screening, and be U.S. citizens. The role requires executive core qualifications such as leading change, leading people, results-driven, business acumen, and building coalitions. Technical qualifications include public/media relations, management experience, communication skills, and legislative process knowledge.

Information Technology Specialist (Network Services)

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes a job opening in the network operations team of the Office of the Chief Information Officer of the Peace Corps. The role involves planning, implementing, testing, and administering network security hardware and software, enforcing network security policies, and complying with external security audits. The position requires U.S. citizenship, age of 18 or above, CCIE certification, and completion of a background security investigation with favorable adjudication. The job is in the Excepted Service, with a trial period of one year. The Peace Corps uses the Foreign Personnel (FP) pay scale, and employees are not eligible for additional benefits beyond federal employee benefits.

Executive Officer

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is located in the Department of Health and Human Services (HHS), Office of the Secretary (OS), Office of the National Coordinator for Health Information Technology (ONC), Office of the Chief Operating Officer (OCOO). The primary mission of DHHS is to enhance the health and well-being of all Americans. The role requires U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. It is a career position in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability, and meet the Fundamental Competencies, five Executive Core Qualifications (ECQs), and the Mandatory Technical Qualifications (MTQ's). The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position does not require a specific education but offers a comprehensive benefits package.

Chief Learning and Engagement Officer

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is located in the Department of Health and Human Services (DHHS), Office of the Secretary (OS), Office of the Assistant Secretary for Administration (ASA), Office of the Chief Human Capital Officer (OCHCO). The ASA provides leadership for DHHS departmental administration, including human resource policy, information technology (IT), and departmental operations. The role requires U.S. Citizenship, satisfactory security and suitability determinations, and a 1-year probationary period. It is a career position in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability, and meet the Fundamental Competencies, five Executive Core Qualifications (ECQs), and the Mandatory Technical Qualifications (MTQ's). The position offers a comprehensive benefits package and the opportunity to work in a high-ethical environment.

Chief Information Officer

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is located in the Department of Health and Human Services (DHHS), Office of the Secretary (OS), Office of the Assistant Secretary for Administration (ASA), Office of the Chief Information Officer (OCIO). The ASA provides leadership for DHHS departmental administration, including human resource policy, information technology (IT), and departmental operations. The role requires U.S. citizenship, satisfactory security and suitability determinations, and a successful completion of a 1-year probationary period. It is a career position in the SES, requiring executive qualifications to be approved by OPM before appointment. The position demands senior-level expertise in providing innovative leadership and strategic vision in developing, directing, and implementing large-scale IT services, infrastructure, cybersecurity, and support organizations. The role also requires demonstrated executive level experience in managing an IT investments portfolio to achieve organizational outcomes.

Operations Assistant NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 11, 2024

This job posting is for a position at Texas Roadhouse Restaurant Joint Base Lewis-McChord. Applicants are advised to include full contact information and relevant experience on their resumes. The application deadline is June 12, 2024, at 8:59 PM (PST). Requirements include direct deposit, social security card, background check, food handler's certificate, and training. The job involves customer service, communication, and lifting up to 20 pounds. Age requirements apply for serving alcohol. No education requirement is specified. The position is part of the Worldwide Area of Consideration.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a position in the Ronald Reagan Building and International Trade Center, Washington, DC, at the U.S. Agency for International Development (USAID). The role is filled using a direct hire authority and requires U.S. citizenship, relevant experience, a Secret security clearance, and registration with the Selective Service for males born after 12/31/1959. The position involves IT-related work and requires attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience at the GS-7 and above level is required, with examples including advising on operational, compliance, and administrative issues, IT governance, and business cases for management or emerging technologies. USAID is an independent agency that plays a critical role in promoting U.S. foreign policy interests worldwide.

Deputy Director and Chief Information Security Officer

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Department of Energy's Office of Science is seeking an experienced executive to serve as the Deputy Director and Chief Information Security Officer. The position requires a background investigation, security clearance, and mobility agreement. The job description includes executive core qualifications, mandatory technical qualifications, and education requirements.

Chief Counsel

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Chief Counsel of the Board of Veterans' Appeals provides advice and recommendations to ensure appropriate application of Veterans law, timely and high-quality decisions, and efficient Board operations. US citizenship is required, and the position involves a probationary period, background investigation, and drug screening. The role requires an active law license, and applicants must possess mandatory executive core qualifications and technical qualifications. The position is a pay band 3 SES role with a salary range of $147,649 to $204,000.

Director, Office of Discretionary Grants and Workforce Programs

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Director of FHWA's Discretionary Grants and Workforce Development programs provides executive leadership, overseeing all activities to effectively develop, administer, and deliver these programs. U.S. citizenship is required, and applicants must submit an application and resume online by the closing date, providing all required documents. The position involves a one-year SES probationary period, financial disclosure, and potential for telework. Technical Qualifications include experience coordinating discretionary grants programs and developing workforce development policies. Executive Core Qualifications include leading change, leading people, results-driven, business acumen, and building coalitions.

Assistant to the General Counsel

Company: Other Agencies and Independent Organizations - National Labor Relations Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a position in the Division of Operations Management, Office of the General Counsel, reporting directly to the Associate General Counsel. The role is eligible for remote work. U.S. Citizenship is required, and a background investigation may be conducted. The position is in the Senior Executive Service (SES), requiring a career appointee with progressively responsible leadership experience. Applicants must provide evidence of meeting Professional/Technical Qualifications (PTQs) and Executive Core Qualifications (ECQs). The ECQs assess executive experience and potential, not technical expertise, and require examples using the Challenge-Context-Action-Result (CCAR) model.

Assistant General Counsel

Company: Other Agencies and Independent Organizations - National Labor Relations Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a position in the Division of Operations Management, Office of the General Counsel, reporting directly to the Associate General Counsel. The role is eligible for remote work. The position is in the Senior Executive Service (SES) and requires U.S. citizenship, a J.D. degree, active bar membership, and completion of a Public Financial Disclosure Report. The candidate must provide evidence of progressively responsible leadership experience and meet the Executive Core Qualifications (ECQs). The role involves handling complex legal issues, managing resources, and leading staff to achieve strategic goals.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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