Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Supervisor Appointments Desk #302

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 11, 2024

The United States Senate is seeking a Senior Supervisor Appointments Desk. The job requires 8-10 years of professional experience in the legislative branch, including management experience, public contact, and customer service. The position involves escorting dignitaries, assisting with special events, and working in open public spaces.

IT Specialist (SYSADMIN)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is in the Office of Land and Emergency Management (OLEM) and Office of Resource Conservation and Recovery (ORCR) within the Program Implementation and Information Division, Information Collection and Analysis Branch. It requires a U.S. citizen with a bachelor's degree or higher in a relevant field or equivalent experience. The role involves installing and maintaining hardware and software, diagnosing failed systems, and managing projects. EPA offers work-from-home and schedule flexibility. The position is in a bargaining unit and requires a background investigation. Successful candidates must be committed to advancing equity and inclusion.

HR SPEC (MILITARY)

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 11, 2024

This job posting is for a position in the Military Personnel Division at Madigan Army Medical Center, Joint Base Lewis-McChord. The role involves processing military human resources actions, administering and advising on officer evaluations, promotions, awards processing, military pay, and military leave, and preparing HR reports. Qualifications include specialized experience, a Master's degree, or a combination of education and experience. The position requires a Secret security clearance and may involve travel up to 10%. The time in grade requirement is 52 weeks of Federal service at the next lower grade or equivalent (GS-07). The job is subject to restrictions from the Department of Defense referral system for displaced employees.

Chief Technology Officer

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic executive to serve as the Chief Technology Officer, providing leadership and developing mission strategies. The position requires a seasoned executive with experience in managing large and complex research and technology programs.

Dietitian (Clinical)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jun 11, 2024

Clinical Dietitians at the Department of Veterans Affairs coordinate nutritional care for Veterans, collaborating with healthcare providers, patients, and the community. They interpret research and apply whole health principles to develop patient-centered goals, improving outcomes. Dietitians work with the Food Operations Section to enhance the Veterans' dining experience and ensure satisfaction. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. Applicants must hold the RDN credential from the Commission on Dietetic Registration or meet specific education and experience requirements. The position is considered professional and scientific with a positive education requirement.

Director Office of National Disaster Medical System

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The National Disaster Medical System program supports federal medical response to various disasters, including natural and man-made ones. The role requires U.S. citizenship, a Top-Secret security clearance, and access to Sensitive Compartmented Information (TS/SCI). The position is a career SES role with a one-year probationary period. Applicants must demonstrate senior executive level managerial capability, possess Fundamental Competencies, Executive Core Qualifications (ECQs), and Mandatory Technical Qualifications (MTQs). The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position requires experience in emergency management at a senior level for conduct of public health missions in disasters, medical care delivery in large-scale incidents, and support to healthcare systems in crisis.

Senior IT Specialist (Data Mgmt), CG-2210-13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The job posting is for a position in the Division of Information Technology, Chief Data Officer Staff of the Federal Deposit Insurance Corporation. The job requires specialized experience in data management, data governance, and IT projects. The job also requires IT-related experience and specific competencies such as attention to detail, customer service, oral communication, and problem-solving.

Chief Information Officer

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The International Trade Administration (ITA) is a globally-based bureau of the Department of Commerce, responsible for promoting American exports and expanding international trade. ITA achieves this through partnerships, monitoring of trade agreements, and providing trade-related services. The agency has 103 offices in the US, 120 offices in 75 countries, and approximately 2,200 employees. The job posting details requirements, conditions of employment, qualifications, and benefits for a Senior Executive Service (SES) position. Candidates must demonstrate leadership experience, possess the five Executive Core Qualifications (ECQs), and meet Professional Technical Qualifications. The position requires a Top Secret clearance, financial disclosure, and a one-year probationary period. Veterans' preference is not applicable.

Human Resources Specialist (Recruitment) - DIRECT HIRE-BIL

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is a Program Manager role in the Human Resources Office, Office of Administration, Federal Motor Carrier Safety Administration (FMCSA). The role involves leading recruitment services, applying different recruitment strategies, and managing a civilian recruitment program. The position requires U.S. citizenship and specialized experience. The role offers a comprehensive benefits package and potential for telework. Qualified CTAP/ICTAP candidates receive priority.

Humanities Administrator

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The National Endowment for the Humanities (NEH) is seeking Humanities Administrators for the Division of Research Programs. The positions are for British Literature (19th-20th century, preferably colonial or post-colonial), American Literature (multi-ethnic, preferably with Communications or Rhetoric experience), and Continental European Studies (Renaissance, preferably with Art History experience). Candidates must be U.S. citizens with relevant experience and education, and must pass a background investigation. A Master's degree in a humanities discipline is required, with a preference for a Ph.D. The positions offer a comprehensive benefits package and may require a 1-year trial period.

Recreation Aid - Golf Course

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jun 11, 2024

The job posting is for a position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The job requires knowledge of the MWR department, basic computer operations, and ability to perform basic custodial tasks. The job also requires a high school diploma or GED and completion of CPR, First Aid, and AED training.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This is a public notice for the use of Direct Hire Authority for Information Technology Specialist (Information Security) positions at grades GS 09-15. Applicants must meet specific qualifications, including IT-related experience and education requirements. They must also pass a drug test, E-Verify, and obtain a Top Secret security clearance. U.S. citizenship is required, and overtime may be required. A mandatory one-year probationary period applies.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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