Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director, Project Controls Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Architect of the Capitol is seeking a dedicated professional to join their team, preserving and maintaining historic buildings, monuments, art, and gardens on the Capitol campus. The Director of the Project Controls Division will advise the Chief Engineer on planning, design, and construction matters. Requirements include passing a drug test, completing a background investigation, and meeting OPM qualification standards. Applicants must have a bachelor's degree in engineering or architecture, and at least 5 years of relevant experience. They must also demonstrate leadership experience and possess the Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The position offers a competitive salary, comprehensive retirement plan, and a range of benefits.

PROGRAM MANAGER, COMMISSIONED SUBMARINES DIVISION

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jun 11, 2024

The text describes a job opportunity for a Program Manager, Commissioned Submarines, reporting to a high-ranking Flag officer. The role involves managing nuclear propulsion programs, leading change, and building coalitions. The position requires a bachelor's degree in engineering, detailed knowledge of reactor plant materials and nuclear safety regulations, and experience in nuclear capable shipyard functions. The role is part of the Senior Executive Service (SES), offering a comprehensive benefits package and the opportunity to influence government innovation and transformation.

Deputy Associate Administrator Infrastructure Lifecycle Management

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes a career opportunity at the National Nuclear Security Administration (NNSA) for a Senior Executive Service (SES) position. The role involves engineering, science, and national security work, with the potential to make a significant impact. The position requires a career SES appointment or successful completion of an SES Candidate Development Program. The selected candidate must comply with Homeland Security Presidential Directive (HSPD-12), pass a pre-employment drug test, and obtain a DOE Q security clearance. The role also involves filing a Public Financial Disclosure Report and completing an OF-306 form. The candidate must address all Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) in their application, demonstrating leadership, results-driven, business acumen, coalition-building, and technical skills.

Chief Human Capital Officer

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a Senior Executive Service position in the Department of Homeland Security, Federal Emergency Management Agency, Mission Support, Washington, D.C. The role involves leading, developing, implementing, and administering FEMA's human capital programs. The incumbent will align these programs with FEMA's unique mission and organizational needs. The position requires U.S. citizenship, a Top Secret/SCI security clearance, and the ability to obtain periodic drug tests. Applicants must have progressively responsible executive leadership experience, directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications. The application process is resume-based, and the resume must address the Mandatory Technical Qualifications and Executive Core Qualifications. The role is non-bargaining unit, and the selected candidate must be able to deploy with little notice and function under intense stress.

Senior IT Specialist, CG-2210-13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Federal Deposit Insurance Corporation is seeking a candidate for a position in the Chief Information Officer Organization, responsible for engineering operations, maintenance, and vulnerability management for the Corporation's core infrastructure. The role requires specialized experience in Microsoft Power Platform (MPP) and IT-related experience with competencies in attention to detail, customer service, oral communication, and problem-solving. U.S. citizenship is required, and a background investigation is necessary. The position offers a comprehensive benefits package and may require in-person reporting at least one day per pay period.

Program Manager #5451

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 11, 2024

The Senate Sergeant at Arms is currently seeking a Program Manager. The job announcement and application can be found on the United States Senate Career Page. The position requires a Top Secret / SCI U.S. Government security clearance and a Bachelor's Degree. The role involves managing projects, conducting research, preparing reports, and communicating effectively. The applicant must be available for sudden recall in response to emergencies and be able to work for up to 30 days at alternate locations if necessary.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 11, 2024

The United States Senate is seeking a Personnel Security Officer. The job requires a High School Diploma or G.E.D, 2-5 years of experience, and a Top Secret security clearance. The agency provides reasonable accommodations and offers a comprehensive benefits package.

Associate Director Office of Health Services

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Peace Corps, a U.S. government agency, has been fostering world peace and friendship for over 60 years. It brings together skilled Volunteers with host communities for service opportunities in more than 60 countries. Volunteers work on locally prioritized projects, building relationships, exchanging cultures, and transforming lives. The announcement details the conditions of employment, including U.S. citizenship requirement, age limit, direct deposit for salary, Selective Service System registration, federal employment suitability declaration, PIV process, background security investigation, and more. The position requires a Bachelor's or higher degree in a relevant field, at least one year of supervisory experience at GS-15 or above, and demonstrated executive leadership potential. Specialized experience in health system policies, data analysis, and quality improvement is also needed. The role demands competence in five Executive Core Qualifications: Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions.

Deputy Executive Director for Appellate Operations

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The job posting is for a Deputy Executive Director position in the Social Security Administration. The job requires experience in senior-level leadership, policy development, and execution. The posting also mentions the need for applicants to demonstrate executive core qualifications and mandatory professional/technical qualifications.

Deputy Director, Division of Information and Solutions

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is located in the Department of Health and Human Services (DHHS), Office of the Secretary (OS), Office of the Assistant Secretary for Financial Resources (ASFR), Office of Grants (OG). The role requires U.S. Citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. It is a career position in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability, and meet the qualification requirements of this position. The role requires experience leading in an IT shared service environment, system modernization, and stakeholder management. If selected, the individual will be required to complete an ECQ package and be certified by an OPM Qualifications Review Board.

IT CYBERSECURITY SPECIALIST

Company: Other Agencies and Independent Organizations - Development Finance Corporation (formerly Overseas Private Investment Corporation)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for an IT Cybersecurity Specialist (Privacy Officer) position at the U.S. International Development Finance Corporation (DFC), Office of Information Technology (OIT). The role involves assisting with planning, developing, analyzing, evaluating, and administering the agency's Privacy Program, including policy and training development, program oversight, providing guidance on privacy-related matters, and implementing and assessing privacy activities. The position requires U.S. citizenship, registration for Selective Service (for males born after 12-31-59), and the ability to obtain and maintain a secret/top-secret security clearance. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Additionally, they must have one year of specialized experience in providing privacy program advocacy, oversight, and guidance, analyzing privacy source information systems for compliance, and developing privacy training for different levels of the organization's staff.

Associate Deputy Assistant Secretary for Economic Mobility

Company: Department of Health and Human Services - Administration for Children and Families

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is located in the Department of Health and Human Services (DHHS), Administration for Children and Families (ACF). ACF is responsible for promoting the economic and social well-being of families, children, individuals, and communities. The role requires U.S. Citizenship, satisfactory security and suitability determinations, and a successful completion of a 1-year probationary period. The position is a career SES role, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability. The role requires knowledge of managing an organization, providing executive direction, and overseeing a wide-range of operational objectives. The position offers a comprehensive benefits package and the opportunity to contribute to HHS's critical preparedness and response mission.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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