Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Consultant, Technology Consulting

Company: DelCor Technology Solutions

Location: Washington DC

Posted Jun 05, 2024

DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, specializes in technology consulting and IT support for associations and nonprofits. With over 35 years of experience, DelCor prides itself on its dedicated team, deep understanding of the 501(c) community, and commitment to building long-term relationships with clients and employees. The company is seeking a seasoned Consultant in Technology Consulting to help clients select and implement technology systems, requiring excellent communication, organization, and project management skills. DelCor offers a comprehensive benefits package, including PTO, health insurance, professional development opportunities, and more.

Federal Solutions Architect

Company: TRM Labs

Location: Washington DC

Posted Jun 05, 2024

TRM Labs is seeking a Solutions Architect with 5+ years of pre-and post-sales experience to deliver technical excellence and strategic guidance to client accounts. The role involves leading the end-to-end delivery of TRM solutions, understanding client requirements, designing new business processes, customizing the TRM platform, driving integration with TRM APIs, and conducting testing and training. The ideal candidate should have strong empathy, customer orientation, and experience working with engineers and project managers on the implementation, testing, and customization of API-based SaaS products. In-depth understanding of APIs, databases, and developer tools is required. TRM Labs offers a remote-first work environment, competitive salaries, and a diverse benefits package. The company culture is shaped by impact-oriented trailblazing, master craftsmanship, and inspiring colleagues.

SIS ASPEN Technical Specialist Senior (Onsite)

Company: Serigor Inc

Location: Washington DC

Posted Jun 05, 2024

The client is seeking an experienced Application Administrator for a high-priority project to support the expansion of their Student Information System. The role involves overseeing the system, creating content and reports, collaborating with various departments, and ensuring adherence to industry best practices. Key responsibilities include customer support, monitoring application operations and security, Operations & Maintenance, enhancements, system-to-system data interfaces, and integrating COTS solutions. The role also involves project management support, training, and mentoring staff in Aspen configuration best practices. The ideal candidate should have a strong sense of curiosity to contribute to the future long-term vision of the client.

Loss Mitigation Specialist

Company: Banner Bank

Location: Washington DC

Posted Jun 05, 2024

Banner Bank, a bank with over 130 years of history, is seeking a Loss Mitigation Specialist. The role involves managing loss mitigation efforts and bankruptcy file processing for investor-owned loans. Responsibilities include placing calls to customers regarding past due payments, sending appropriate correspondence, advising on loss mitigation options, and monitoring bankruptcy court status. The bank offers competitive compensation, comprehensive benefits, and a commitment to diversity and equal opportunity.

Information Systems Security Manager (ISSM)

Company: STR

Location: Washington DC

Posted Jun 05, 2024

STR is seeking an ISSM for a dynamic role in maintaining compliance with government cybersecurity protocols. The successful candidate will interface with government agencies, collaborate with various teams, and manage cybersecurity programs. The role requires an active Top Secret security clearance, relevant experience, and DoD 8570 IAM Level III certification. STR is a growing technology company specializing in advanced research and development for defense, intelligence, and national security.

Adobe Experience Manager (AEM) Architect

Company: LeapPoint

Location: Washington DC

Posted Jun 05, 2024

LeapPoint is seeking an AEM Architect for a telecommute position. The role involves installing and configuring Adobe Experience Manager, developing features like multi-site delivery and personalization, assisting clients in achieving e-business objectives, architecting digital platforms, and resolving technical issues. The ideal candidate should have 3-6 years of AEM experience, understanding of object-oriented design principles, and familiarity with enterprise systems. LeapPoint is a top consulting firm known for its focus on customer outcomes, unique environment, and commitment to employee well-being.

Business Development Manager--Maryland

Company: DFM Development Services LLC

Location: Washington DC

Posted Jun 05, 2024

DFM Development Services, LLC is seeking a full-time Business Development Manager with a focus on Maryland. The role involves generating new opportunities, meeting with prospective clients, attending industry events, and managing the sales cycle. The ideal candidate should have a Bachelor's Degree in Real Estate, Marketing, Business, or related industry, with 2-5 years of experience in real estate development or related fields. Strong communication, relationship building, and computer skills are required. The company offers competitive compensation, benefits, and training.

Delivery Manager/ Senior Delivery Manager (Federal)

Company: C3 AI

Location: Washington DC

Posted Jun 05, 2024

C3.ai, Inc. is hiring a Delivery Manager with extensive experience in managing complex enterprise software and AI project deployments. The role involves working with executive customer stakeholders to define use cases, translate them into specifications, and drive measurable business outcomes. The ideal candidate should have a strong technical aptitude, excellent communication skills, and leadership experience. The role requires US Citizenship or Permanent Residence and an active DoD security clearance (Secret or higher). The position involves overseeing the entire software implementation life cycle, leading the engagement team, and ensuring successful delivery to customers.

Senior Product Manager - Diner Engagement

Company: OpenTable

Location: Washington DC

Posted Jun 05, 2024

OpenTable is seeking a Senior Product Manager for the Diner Engagement team. The role involves developing product strategies, collaborating with cross-functional teams, and leading product features. The ideal candidate should have a Bachelor's degree, 5+ years of product management experience, and a strong data-driven mindset. The salary range for this remote US or San Francisco, CA role is $122,000-$168,000, with additional benefits including health insurance, retirement benefits, and paid time off.

Senior Technical Projects Consultant, Technology Consulting

Company: DelCor Technology Solutions

Location: Washington DC

Posted Jun 05, 2024

DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for over 35 years. The company is known for its outstanding team of highly qualified and motivated individuals who are intimately familiar with the 501(c) community. DelCor focuses on building long-term relationships with clients and staff, merging customer service with technical know-how. The company is currently offering a Senior Technical Project Consultant position, which involves leading strategic technical implementations and managing high-stakes projects. DelCor is known for its exceptional benefits and perks, including a comprehensive suite of health, insurance, and professional development opportunities.

IT Administrator (Mid-level) (f/m/x)

Company: refurbed

Location: Washington DC

Posted Jun 05, 2024

Refurbed, a fast-growing European marketplace for refurbished products, is seeking an IT Administrator. The role involves maintaining and enhancing IT systems, providing technical support, and driving projects to improve IT infrastructure. The ideal candidate should have a Bachelor's degree in computer science or related field, 2-3 years of IT administration experience, and proficiency in Windows Server administration, Active Directory, Azure, and networking. The company offers a collaborative culture, personal and professional development opportunities, and flexibility in work arrangements.

Senior Product Management Consultant

Company: Ippon Technologies USA

Location: Washington DC

Posted Jun 05, 2024

Ippon Technologies is hiring a Senior Product Management Consultant for a contract-to-hire position in Richmond VA, Washington DC, and surrounding areas. The role involves leading product strategies, collaborating with cross-functional teams, and serving as a consultant for various client engagements. The ideal candidate should have a Bachelor's degree, 3+ years of experience in product management, and proven experience managing stakeholders. Ippon offers competitive benefits, including a generous PTO policy, health insurance, a 401k match, and family leave.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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