Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sales Executive

Company: AmerisourceBergen

Location: Washington DC

Posted May 19, 2024

Cencora is seeking a Sales Executive to cover territories including DC, Maryland, Delaware, Kentucky, Virginia, and West Virginia. The role involves developing and implementing a strategic plan, engendering a positive culture within the sales team, identifying potential clients, and managing the budget. The ideal candidate should have a Master's Degree in business administration, accountancy, sales, marketing, or similar fields, with at least 6-8 years of experience in delivering high-quality selling services. Cencora offers a comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness, along with training programs and professional development resources.

Customer Success Manager

Company: Iron Mountain

Location: Washington DC

Posted May 19, 2024

Iron Mountain, a global leader in storage and information management services, is seeking a Customer Success Manager (CSM) for North America. The CSM will be responsible for building and maintaining customer relationships, understanding their business objectives, and providing expert solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage. The role involves driving revenue growth, managing contract renewals and negotiations, and ensuring superior customer satisfaction. The ideal candidate should have a deep understanding of Iron Mountain's services, programs, workflows, systems, and processes, and possess strong business acumen. The role offers a competitive salary range of $64,800.00 - $81,000.00 + commissions.

Senior Systems Engineer (Remote)

Company: CareFirst BlueCross BlueShield

Location: Washington DC

Posted May 19, 2024

The job description outlines a role in the Infrastructure and Systems Engineering department, responsible for maintaining and optimizing the organization's information systems. Key responsibilities include installing, tuning, and troubleshooting network systems, implementing disaster recovery strategies, and automating network circuit installations. The ideal candidate should have a Bachelor's degree in IT or Computer Science, or equivalent experience, along with 5 years of relevant engineering experience. Proficiency in Microsoft Office applications and excellent communication skills are required. The role involves collaborating with teams to solve technical problems and providing positive customer service. The salary range is $91,512 - $181,753, and the position does not have direct reports but may involve mentoring less experienced staff.

Chief Counsel

Company: The World Bank

Location: Washington DC

Posted May 19, 2024

The International Finance Corporation (IFC), a member of the World Bank Group, is seeking a Chief Counsel for its Legal Department (CLED). The role involves providing legal and policy advice on operational, advisory, and corporate matters, with a focus on debt mobilization activities. The Chief Counsel will lead the mobilization Practice Group, overseeing Product Specialists and ensuring the rollout and implementation of new mobilization initiatives. They will also provide legal advice on complex IFC projects and products, and mentor junior colleagues. The ideal candidate should have at least 20 years of relevant experience, deep expertise in mobilization and impact investing, and a strong understanding of IFC's business, policies, and procedures.

Software Quality Assurance Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted May 19, 2024

Harmonia Holdings Group, LLC is seeking a Software Quality Assurance Tester with at least 5 years of experience in manual and automation testing. The ideal candidate should be proficient in JavaScript, have strong analytical skills, and excellent communication abilities. The role involves analyzing functional requirements, performing manual and automated testing, and preparing detailed test summary reports. Harmonia offers competitive compensation, a dynamic work environment, and a variety of benefits including medical, dental, vision insurance, 401(k) matching, and more. Harmonia is an Equal Opportunity Employer with a strong work culture, recognized for its innovative work and employee satisfaction.

Cyber Cloud Architect

Company: vTech Solution, Inc.

Location: Washington DC

Posted May 18, 2024

vTech Solution is a fast-growing company looking for a Cyber Cloud Architect to join their team. The company offers a fun and dynamic work environment, opportunities for professional growth, and a competitive salary and benefits package.

Manager, CNTFO

Company: The World Bank

Location: Washington DC

Posted May 19, 2024

The International Finance Corporation (IFC), a member of the World Bank Group, is seeking a Manager for the Financial Operations division (CNTFO). The position is based in Washington, DC, and involves managing a large and diverse team in Washington DC and Chennai, India. The Manager will be responsible for streamlining, automating, and innovating processes, procedures, and systems, and strengthening the control environment. They will also ensure strong collaboration and integration within the CNTFO team and the CNT department overall, and engage in strong stakeholder engagement to build trusting relationships with clients and business partners.

Systems Analyst I

Company: Crane Co.

Location: Washington DC

Posted May 18, 2024

Crane Aerospace & Electronics is seeking a Systems Analyst I to provide client services support, install and configure hardware and software, maintain software licensing records, test and troubleshoot applications, and support project planning for new applications and upgrades. The role requires strong customer service skills, problem-solving abilities, and proficiency in Microsoft Office products. A high school diploma is the minimum requirement, with a BS degree in Computer Science, Engineering, or related field preferred. The position offers a competitive salary range, comprehensive benefits, and opportunities for career growth. The job involves working in a standard office environment with some travel required.

VP of Product, BuildAI

Company: DataRobot

Location: Washington DC

Posted May 18, 2024

DataRobot, a leader in Value-Driven AI, is seeking a VP of Product, Build AI to oversee and inform strategic product initiatives. The role involves leading the development of ML tools, optimizing data workflows, and driving innovation. The ideal candidate should have deep expertise in machine learning technologies, data science, and product management. Key responsibilities include executing product strategy, collaborating with cross-functional teams, and ensuring offerings align with market demands and customer needs.

Senior Sales Engineer

Company: Fluence

Location: Washington DC

Posted May 19, 2024

Fluence Energy, Inc. is a global leader in energy storage products and services, with a presence in over 47 markets. The company offers modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform for managing and optimizing renewables and storage. Fluence is committed to transforming the way we power our world, guided by values of leadership, responsibility, agility, and fun. The Senior Sales Engineer role is crucial for continued growth, requiring technical expertise, strong communication skills, and the ability to solve complex problems. Fluence is an equal opportunity employer.

CONOPS Modeling and Simulation Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted May 19, 2024

The Aerospace Corporation is seeking dedicated scientists, engineers, and mathematicians to join their team of technical specialists. The role involves providing technical capabilities for modeling, simulation, and analysis of space, air, and ground-based systems. The successful candidate will lead teams, conduct technical deep dives, and present analysis results. Minimum requirements include a B.S. degree in a relevant field, 4 years of professional experience, and skills in at least one functional area. A graduate degree or extensive experience in specific mission areas can make the candidate stand out. The company offers comprehensive benefits, a diverse work environment, and opportunities for professional growth.

Graphic Designer

Company: ManTech

Location: Washington DC

Posted May 19, 2024

ManTech is seeking a Graphic Designer with at least 11 years of experience for an onsite position in Springfield, Virginia. The role involves developing graphics for communications and marketing plans, supporting the SF web presence, crafting briefings, and maintaining websites. The ideal candidate should have a Bachelor's degree in Visual Communications or a related field, and hold an active TS/SCI w/ CI Poly clearance. ManTech is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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