Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Software Engineer (Dart/Flutter)

Company: Harmonia Holdings Group

Location: Washington DC

Posted May 19, 2024

Harmonia Holdings Group, LLC, a minority and female-owned federal government contractor, is seeking a Software Engineer (Dart/Flutter) for a position in McLean, VA. The role involves developing cross-platform mobile apps using the Flutter framework. The ideal candidate should have a Bachelor's degree in computer science or related field with 2-4 years of actively developing Dart/Flutter applications or 4-6 years of related Flutter/Dart experience. The company is known for its outstanding work culture, innovative work, and employee satisfaction, having received numerous recognitions such as being a Top 20 'Best Place to Work in Virginia', a HireVets Gold Medallion recipient, and a Great Place to Work Certification for five years. Harmonia offers competitive compensation, a family-focused culture, and a variety of benefits including medical insurance, dental and vision insurance, 401(k) matching, and flexible schedules.

Mission Assurance Analyst - Active Clearance

Company: Anduril

Location: Washington DC

Posted May 19, 2024

Anduril Industries is a defense technology company that is changing the way military systems are designed, built, and sold. They are committed to bringing cutting-edge technology to the military and are looking for a Mission Assurance Analyst to join their team.

Sales Director - West

Company: RELEX Solutions

Location: Washington DC

Posted May 19, 2024

RELEX Solutions is a rapidly growing software company specializing in retail planning solutions. They offer SaaS solutions for supply chain, merchandising, and store operations. The company values its employees, providing a fun and ambitious work environment with international career opportunities. They are currently seeking a Director of Sales with extensive experience in enterprise software sales and retail accounts in the US. The role involves managing sales teams, developing sales strategies, and maintaining positive client relationships. RELEX offers competitive compensation, flexible work arrangements, and comprehensive benefits, including paid time off, sick days, holidays, volunteer days, and maternity/paternity leave. The company is committed to diversity and inclusion, fostering a culture that welcomes everyone and values every idea.

Graduate Intern, AI Technologies

Company: Comcast

Location: Washington DC

Posted May 19, 2024

Comcast is offering a graduate student intern position for Summer 2024 in Washington DC or Philadelphia. The role involves working on applied challenges within the realm of training large language models and enhancing conversational AI. The ideal candidate should be enrolled in a university PhD program with 2+ years of research experience in NLP, NLU, LLM, or Conversational AI. The position offers a base pay of $55.00 and an informal, open atmosphere with a start-up culture. Comcast is an equal opportunity workplace.

Sales Executive, Greater Pacific Northwest / Mountain States

Company: 10x Genomics

Location: Washington DC

Posted May 19, 2024

10x Genomics is seeking a Sales Executive with a strong background in Next Gen Sequencing for a field sales role in the Greater Pacific Northwest / Mountain States. The ideal candidate will have a Bachelor's degree in a related field, at least 4 years of sales experience in Life Science, and extensive knowledge of Next Gen Sequencing. The role involves demonstrating technical credibility, managing a sales pipeline, and developing business plans to meet or exceed territory goals. The company offers a competitive base pay range of $110,000—$148,000 USD, along with equity grants, comprehensive health and retirement benefits, and a bonus or sales incentive program. 10x Genomics is committed to fostering an inclusive and dynamic environment, and is dedicated to finding the best person for every role.

Enterprise Operations Manager

Company: SAIC

Location: Washington DC

Posted May 19, 2024

SAIC is looking for an Enterprise Operations Manager to oversee daily activities and drive efficiency in organizational processes. The ideal candidate should have a Bachelor's degree and 18 years of related experience, with a minimum of 10 years in managing End User Services and Infrastructure Operations teams. They must possess strong leadership skills, experience in managing programs with at least 150 personnel, and proficiency in ServiceNow. The role requires working independently in a hybrid environment and coaching teams to achieve operational efficiency.

Data Scientist (Data Scientist 1)

Company: HII(Huntington Ingalls Industries)

Location: Washington DC

Posted May 19, 2024

HII's Mission Technologies Division is seeking a data scientist for a remote position. The role involves identifying valuable data sources, preprocessing data, analyzing trends, designing tools, and creating reports. The ideal candidate has 0-4 years of experience, proficiency in business intelligence tools, strong problem-solving skills, and a commitment to continuous learning. HII offers competitive benefits and a supportive work environment.

NAVSEALOGCEN ITSS -Computer user specialist

Company: IT Partners,Inc

Location: Washington DC

Posted May 19, 2024

The job posting is for a Computer User Support Specialist position at ITP, a Women Owned Small Business Certified company. The job requires experience in IT support, troubleshooting, and customer service. The company offers a range of benefits and encourages creativity and initiative.

Cyber Network Defense Analyst (Cloud)

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted May 19, 2024

Gray Tier Technologies is recruiting experienced Cyber Network Defense Analysts with Cloud Forensics expertise. The role involves providing advanced technical assistance, incident response, and digital forensics. Key responsibilities include acquiring and analyzing computer artifacts, conducting forensic triage, and creating cyber investigative reports. The ideal candidate should have a TS/SCI clearance, 10+ years of cyber forensic experience, and proficiency in cloud development and automation tools. Additional desired skills include knowledge of M365/Azure authentication, IT operations, and scripting languages.

NMS Designer

Company: Innova Solutions

Location: Washington DC

Posted May 19, 2024

Innova Solutions is currently hiring for a full-time contract NMS Designer position in Chantilly, VA. The ideal candidate should have a TS SCI CI Poly clearance, 10+ years of experience, and expertise in OpenText/Micro Focus architecture and design, Riverbed/Alluvio architecture and integration, and Unix/Linux system knowledge. The role involves developing core solutions using Red Hat Enterprise Linux, coordinating patching repositories, and automating tasks. The company offers a competitive pay range of $65-$76 per hour and comprehensive benefits. Innova Solutions is an Equal Opportunity Employer with a strong commitment to diversity and inclusion.

GRC Analyst

Company: CLA (CliftonLarsonAllen)

Location: Washington DC

Posted May 19, 2024

CLA, a top 10 national professional services firm, is seeking a GRC Analyst to join their Enterprise IT team. The role involves contributing to the development and execution of security awareness programs, drafting security awareness communications, and collaborating with cross-functional partners to foster a robust security culture. The ideal candidate should have 2 years of experience in risk management or compliance, and a Bachelor's Degree or equivalent experience. CLA is committed to building a culture that values diverse beliefs and perspectives.

NAVSEALOGCEN ITSS - Application Software Developer

Company: IT Partners,Inc

Location: Washington DC

Posted May 19, 2024

The job posting is for a Computer User Support Specialist position with NAVSEALOGCEN ITSS. The role involves providing Tier 1 and Tier 2 help desk support for logistics domain systems. The ideal candidate should have at least 3 years of IT support experience, preferably in the Department of Navy logistics and supply chain business systems. They must possess strong troubleshooting, problem-solving skills, and excellent customer service. Familiarity with trouble ticketing systems, JIRA, and agile development methodologies is required. Active secret security clearance is mandatory.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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