Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Director, Leadership Development

Company: Chief

Location: Washington DC

Posted May 17, 2024

Chief is a mission-driven start-up that provides a private network for executive women to maximize their impact. Founded in 2019, Chief has a network of over 10,000 companies, with 77% of Fortune 100 companies having an executive in Chief. The Senior Director, Leadership Development will play a key role in ensuring Chief's primary services meet members' leadership development needs, driving content strategy and roadmap for leadership development across membership offerings.

VP Public Sector

Company: Nutanix

Location: Washington DC

Posted May 16, 2024

The job posting is looking for a dynamic leader to spearhead the growth of the customer base in the Americas Public Sector. The role involves leading a sales team, implementing relationship management techniques, and developing strategic account plans. The company offers a competitive salary range and a comprehensive benefits package.

Technical Program Manager

Company: Dark Wolf Solutions

Location: Washington DC

Posted May 15, 2024

Dark Wolf Solutions is seeking a Technical Program Manager with extensive experience in project management, leading technical teams, and cybersecurity. The role involves managing a team of 30+ personnel, leading personnel in various disciplines, and interacting with all stakeholders. The ideal candidate should possess a BA/BS degree, US Citizenship, and an active Secret security clearance. The position is located in Herndon, VA.

Management Analyst - Type 1

Company: BryceTech

Location: Washington DC

Posted May 15, 2024

BryceTech is hiring an experienced Management Analyst to support the Department of Health & Human Services (HHS), Office of the Assistant Secretary for Preparedness and Response (ASPR), HHS-Coordination Operations and Response Element (H-CORE) Support Services. The role involves providing day-to-day support for a government Policy and Program office, supporting research, analysis, and development of written products, and assisting with stakeholder engagement. The ideal candidate should have prior government service experience, excellent analytical skills, project management experience, and strong communication skills. BryceTech offers a competitive salary, comprehensive benefits, and a collaborative work environment.

Security Specialist

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted May 17, 2024

CCG is a technology company specializing in cyber operations, seeking an experienced Contractor Special Security Officer (CSSO) to manage security policies and procedures for U.S. Government programs. The role involves developing and implementing security policies, managing personnel, physical, and information security, and maintaining SCIF and SAPF accreditations. The ideal candidate should have active Top Secret with SCI eligibility, 5+ years of security experience, and knowledge of relevant regulations and systems.

Quality Assurance Specialist I

Company: LGC

Location: Washington DC

Posted May 17, 2024

LGC Clinical Diagnostics is a leading global life science tools company providing critical components and solutions for high-growth application areas. The company is seeking a QA Specialist I to support product quality and Quality Management System processes.

Field Application Scientist Manager

Company: LGC

Location: Washington DC

Posted May 17, 2024

The company is a leading global life science tools provider, specializing in genomics and quality assurance applications. They offer high-quality, mission-critical tools used in various customer workflows, from discovery to commercial manufacture. The Field Application Scientist Manager position is available, requiring a Bachelor's degree in a related field, 5 years of experience in genetics/molecular biology, and managerial experience in the biotech market. The role involves leading a team, providing technical oversight, and managing customer needs. The company offers competitive compensation, comprehensive benefits, and a positive work environment.

Network Partnership Platform Manager

Company: NPR

Location: Washington DC

Posted May 15, 2024

NPR is a mission-driven multimedia organization that produces award-winning news, information, and music programming. The organization values creativity, curiosity, and social responsibility. The manager of NPR network platform operations is responsible for tools that thousands of colleagues rely on to access critical information and collaborate. The role involves managing NPR Studio, a Salesforce Experience Cloud site, and working closely with NPR's Salesforce team to maintain and extend its functionality. The manager also partners with customer support centers to provide Studio users with help articles and support case management. The ideal candidate has a Bachelor's degree, five or more years of experience with digital products or SaaS, and excellent communication and problem-solving skills. Salesforce Administrator Certification and experience with Salesforce Experience Cloud and Salesforce Marketing Cloud are preferred.

Cyber Incident Intelligence Analyst

Company: ABSC (Absolute Business Solutions Corp.)

Location: Washington DC

Posted May 17, 2024

Absolute Business Solutions Corp (ABSC) is hiring a Senior Cyber Incident Intelligence Analyst with a TS/SCI clearance. The role involves providing formal intelligence analysis for damage assessment on losses of critical technology, supporting the development of Army-wide damage assessment processes, and contributing to the drafting of Army policy and regulations on the protection of CTI. The ideal candidate should have a Bachelor's degree in Intelligence Studies or equivalent experience, formal intelligence production skills, and a working understanding of computer network technology, computer forensics, and the NIST cyber security framework. ABSC offers competitive benefits including 4 weeks of PTO, retirement planning, tuition assistance, health and wellness allowance, career development funds, volunteer time off, charitable match, paid parental leave, and a referral program.

Senior Writer/Editor

Company: IntelliBridge

Location: Washington DC

Posted May 15, 2024

IntelliBridge, an award-winning company, seeks a skilled Senior Writer/Editor for the US Marshals Service. The role involves producing the agency's Annual Report, Strategic Plan, and various informational products. The candidate must have prior publication experience, advanced proficiency in MS Office Suite, and a Bachelor's Degree. The position offers telework four days a week and one in-office day per week in Crystal City, VA. Preferred skills include experience with Adobe Acrobat Pro, basic graphic design concepts, and a background in DOJ, Federal Law Enforcement, or Federal Government.

Salesforce Architect

Company: OneGlobe LLC

Location: Washington DC

Posted May 15, 2024

OneGlobe LLC is seeking a Salesforce Architect for a position in Washington, DC. The role involves developing CRM solutions, collaborating with various teams, participating in project planning, and providing technical input. The ideal candidate should have a Bachelor's degree, 10+ years of experience, and expertise in Salesforce CRM. OneGlobe offers competitive benefits and a positive work environment.

Principal IT Program Manager (Remote eligible)

Company: Mathematica

Location: Washington DC

Posted May 17, 2024

Mathematica is seeking a dynamic individual to join their Health Solutions Insights (HSI) Delivery Management Practice or Human Services Systems & Technology practice. The role involves leading multidisciplinary teams in developing data-driven applications, interactive dashboards, and data analytics products. The successful candidate will manage complex client relationships, oversee large technology and data projects, and contribute to the growth of the business. The position requires an undergraduate degree in a related field, 15+ years of progressive experience, and expertise in project management, data analytics, and visualization solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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