Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Quality Assurance Engineer

Company: Pure Integration

Location: Washington DC

Posted May 14, 2024

pureIntegration, a technology consulting firm with over 20 years of experience, is seeking a Quality Assurance Engineer for a remote, full-time position. The role involves supporting applications, systems, and changes to existing software or launches of new software. The ideal candidate should have experience with scalable, microservices solutions and familiarity with industry standards related to video advertising, content standards, and classifications. The annual base salary is $80,000 - $100,000, and the candidate will be eligible for benefits. Responsibilities include collaborating with development and DevOps, providing technical expertise, serving as a liaison between business units, and owning deliverables such as issues and risks logs, test strategy, and test plan. The candidate should have 3-6 years of quality engineering experience, a Bachelor's degree in computer science/Engineering, and experience with software testing automation, CI/CD pipelines, and AWS cloud engineering.

Systems Administrator - Principal I - ESA05

Company: Solutions³ LLC

Location: Washington DC

Posted May 13, 2024

Solutions3 is hiring a Systems Administrator with Azure experience for a mission-critical development and sustainment program. The role involves designing, developing, and deploying advanced cybersecurity capabilities using infrastructure as code tools like PowerShell and Terraform. The candidate must have extensive experience with Azure cloud administration, including management of Virtual Machines, Automation Accounts, Networking services, and Azure SEIM Tools. They should also be able to perform scans and remediate vulnerabilities in cloud environments. The ideal candidate will have a Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or a related technical field, and relevant certifications such as DoD 8570.1-M Compliance at IAT Level I and Red Hat, Microsoft, Oracle, Solaris, UNIX, etc.

Senior Software Developer

Company: Viderity Inc.

Location: Washington DC

Posted May 14, 2024

Viderity, an award-winning consulting firm, is seeking a Software Developer specializing in Applications. The role involves developing complex applications on SharePoint 2016, SharePoint Online, and other platforms used by NSF. The candidate will define functional requirements, produce technical documentation, and provide user support. They will also play a crucial role in transitioning NSF's systems from SharePoint to Microsoft 365. The ideal candidate should have a Bachelor's Degree in Computer Science, at least 6 years of SharePoint development experience, and a proven track record in platform transitions. The role offers a competitive salary, comprehensive benefits, and the opportunity to work with a friendly and whip-smart team on exciting projects.

Catia CNC Programmer

Company: LMI Aerospace

Location: Washington DC

Posted May 14, 2024

Sonaca North America is seeking a Programmer with 2+ years of Catia V5/6, CAD/CAM, NX experience and 3+ years of machining experience. The role involves developing and improving technical manufacturing solutions, creating multi-axis toolpaths, and optimizing part programs and manufacturing processes. The company offers competitive benefits, including a 401(k) plan, paid time off, and health insurance. Sonaca North America is an equal opportunity employer committed to innovation and excellence in the aerospace and defense industry.

Full Stack Senior Programmer

Company: Diversified

Location: Washington DC

Posted May 13, 2024

Diversified, a global organization founded in 1993, is seeking a Senior Programmer to develop system code and standards, and lead user interface decisions. The role involves remote support for software deployments, debugging, and implementing systems. The ideal candidate will have 5+ years of development experience, Crestron Masters, Q-sys Control 201, and Extron EAP certifications. Knowledge of AR development, AI, machine learning, networking, and collaborative design tools is preferred. The position requires a unique set of skills including programming, graphic design, and customer service. The role offers a high level of autonomy, mentorship opportunities, and competitive compensation ranging from $100,000 to $140,000.

Full Stack Developer II

Company: BAE Systems

Location: Washington DC

Posted May 13, 2024

BAE Systems is seeking an Application Developer / Web Developer for a Department of Navy customer in Mechanicsburg, PA. The role involves building large-scale web-based applications for the US Navy submarine program, using ASP.NET Web Forms, ASP.Net Core 6, C#, and database management systems. The candidate should have excellent communication skills, strong problem-solving abilities, and expertise in Object Oriented Programming, JavaScript/TypeScript, SQL, and Git. Preferred skills include cloud development, Vue/React, Docker Containers, Agile scrum methodologies, and cybersecurity certification. The salary range is $68700 - $116800. BAE Systems offers comprehensive benefits and a commitment to diversity, equity, and inclusion.

Python Developer

Company: NT Concepts

Location: Washington DC

Posted May 12, 2024

NT Concepts is seeking a Python Developer for a geospatial visualization platform. The role involves developing custom code, providing ad hoc support, leveraging computing resources for large datasets, and educating the Sponsor on geospatial technology. Required skills include Python, relational databases (PostgreSQL preferred), and basic understanding of GIS Concepts. NT Concepts is a private, mid-tier company with clients in the Intelligence and Defense communities, offering end-to-end data and technology solutions. The company values diversity and inclusion, and provides competitive benefits, skill development opportunities, and a company culture dedicated to support and service.

Associate Product Manager - Conversational AI

Company: BECU

Location: Washington DC

Posted May 14, 2024

BECU, a long-standing community credit union, is seeking an Associate Product Manager for Conversational AI. The role involves driving product strategies, decision-making, and development for conversational AI products. The candidate will coordinate research, design intuitive conversational flows, and ensure user-friendly experiences. They will also monitor product performance, maintain product lifecycle, foster vendor relationships, and stay updated with AI trends. The position offers opportunities for continuous growth and advancement within the organization.

Software Engineer - Principal II - ESW06

Company: Solutions³ LLC

Location: Washington DC

Posted May 13, 2024

Solutions3 LLC is seeking a ServiceNow Developer with extensive experience in ServiceNow development, IT Service Management, and software development. The role involves assisting with technical design, developing custom integration components, and documenting policies and procedures. The ideal candidate should have U.S. Citizenship, active Secret clearance, and the ability to obtain TS/SCI and DHS Suitability clearances. A Bachelor's degree in Software Engineering or Computer Science is required, with a Master's degree or PhD potentially substituting for experience.

Sr. Director, Design, Small Business Bank

Company: Capital One

Location: Washington DC

Posted May 12, 2024

Capital One is seeking a Sr. Director of Design for Small Business Banking. The role involves leading design teams across Acquisition, Onboarding, Servicing, and Transformation agendas. The candidate will collaborate with various teams to transform technology, data, and platforms for small business experiences. They will also partner with business, technology, marketing, and analytics leaders to shape product strategy. The ideal candidate should have deep experience in leading product design teams, partnering with cross-functional teams, and interfacing with executive leadership. They should also have proficiency in B2B and B2C product design, web and mobile technologies, and business case development.

Credit Card Operations Specialist

Company: Banner Bank

Location: Washington DC

Posted May 13, 2024

The job posting is for a Credit Card Operations Specialist role at Banner Bank. The role involves providing client and operational support, handling customer inquiries, managing accounts, and offering Tier 2 support via phone, email, and chat. Responsibilities also include fraud management, report preparation, and identifying areas for improvement. The position requires 0-2 years of relevant experience, strong communication skills, and knowledge of credit card products. The targeted salary range is $19.60 - $23.06 hourly, with comprehensive benefits including medical insurance, paid time off, and a 401k plan.

Master Data Specialist (REMOTE)

Company: EnerSys

Location: Washington DC

Posted May 13, 2024

EnerSys, a global leader in stored energy solutions, is seeking a Master Data Specialist for a digital transformation role. The position involves serving as a liaison between IT and business teams, ensuring accurate data capture, and developing data quality control procedures. The ideal candidate should have a BS degree in Computer Science or equivalent experience, technical knowledge in MDM solutions, and expertise in data conversion and mapping. Proficiency in Microsoft Windows and Office products is required, with SharePoint knowledge being a plus. The role offers a competitive compensation range of $68,500-$85,000 and a positive work culture that values excellence, innovation, and employee development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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