Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Business Manager, Measurement & Testing - Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted May 12, 2024

Capital One is seeking a Senior Business Analysis Manager for its fast-growing consumer app, Capital One Shopping. The role involves driving revenue outcomes, conducting complex analyses, and monitoring performance. The ideal candidate should have strong analytical skills, expertise in marketing and advertising measurement, and familiarity with large data sets. They should also possess excellent communication and relationship building skills. The role involves driving exceptional measurement practices, conducting deep data analysis, and providing feedback to various teams. The candidate will also develop business strategies, have P&L accountability, and lead product and marketing efforts. The role requires a proven track record in decision making, strong business judgment, and executive communication skills.

Senior Executive Assistant/Office Manager (OUSD P&R)

Company: Cathexis

Location: Washington DC

Posted May 12, 2024

Team CATHEXIS is a company that prides itself on its all-in mindset, shared values, and individual goals. They are looking for a dynamic Senior Executive Assistant/Office Manager to join their team within the Office of the Under Secretary of Defense for Personnel and Readiness (OUSD P&R). The role involves providing administrative and analytical support, managing calendars, coordinating meetings, and collaborating with stakeholders within the Department of Defense and other government agencies. The ideal candidate should have a Secret Clearance, a Bachelor's Degree, and at least five years of relevant experience. They should possess excellent organizational skills, strong attention to detail, and the ability to multitask and adapt to shifting priorities. Familiarity with DOD's CATMS Task management system and standard MS Office suite products is required. Previous military experience or experience supporting the Federal Government is a plus.

Senior Technical Writer

Company: SAIC

Location: Washington DC

Posted May 12, 2024

SAIC is hiring a Technical Writer to support the proposal process and lead technical responses for upcoming proposals, RFIs, and White Papers. The role involves developing accurate and compelling messaging, coordinating with various teams, and ensuring compliance with RFP requirements. The ideal candidate should have a broad technical background, strong proposal writing experience, and expertise in domains such as system engineering, cloud computing, cyber security, data science, AI, ML, application development, network operations, and secure communications.

Lead Software Developer

Company: SAIC

Location: Washington DC

Posted May 12, 2024

SAIC is offering a Lead Software Developer position in Arlington, Virginia. The role involves leading a team in developing applications on .Net Core and Angular, collaborating with cross-functional teams, and ensuring high availability, performance, efficiency, and security. The ideal candidate should have a Bachelor's degree, 9+ years of experience, and expertise in .NET Core, Angular, PL/SQL, JavaScript, and enterprise-level application development. Additional qualifications include experience with Linux-based environments, containerization using Docker, CI/CD pipelines, and data analytics.

Senior QA Testmanagement Consultant (all genders)

Company: Nagarro

Location: Washington DC

Posted May 12, 2024

Nagarro, a global company with 19,000 experts, is seeking a QA consultant with 12+ years of experience in test automation and quality assurance processes. The role involves hands-on consulting, customer relationship management, and leading onsite and distributed QA teams. The company offers flexible working hours, remote work options, and a supportive corporate culture. The gross monthly salary starts from € 5,200.

Retail Sales Associate (Part Time)

Company: Brilliant Earth

Location: Washington DC

Posted May 12, 2024

Brilliant Earth is seeking a part-time Retail Sales Associate to work in their Fairfax showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and strong communication skills. The role involves guiding customers through the purchasing process, managing sales leads, and enforcing showroom policies. Brilliant Earth offers competitive compensation, benefits, and opportunities for growth. The hiring process includes a phone call, an online exercise, and a video interview.

Senior Imagery Analyst

Company: ManTech

Location: Washington DC

Posted May 12, 2024

ManTech International Corporation is seeking a Senior Imagery Analyst with 11+ years of experience in the Intelligence Community. The role involves providing imagery analysis services, supporting technology gaps, and collaborating with other IC analysts. The ideal candidate should have expertise in geospatial tools, proficiency in ArcGIS, and strong communication skills. The position requires an active TS/SCI clearance with the ability to obtain and maintain a Poly. ManTech is an equal opportunity employer.

HSPD-12: Lead - IT Specialist (onsite)

Company: Citizant

Location: Washington DC

Posted May 12, 2024

Citizant, a leading IT services provider for the U.S. government, is seeking a Lead IT Specialist for the Public Key Infrastructures (PKI) program. The role involves coordinating with government stakeholders, ensuring IT governance compliance, and serving as a Subject Matter Expert. The ideal candidate should have 5+ years of IT support experience, strong communication skills, and the ability to manage multiple tasks. Citizant values a collaborative culture and offers excellent compensation, benefits, and opportunities for growth.

Global Partner Systems Engineer- XC

Company: F5

Location: Washington DC

Posted May 12, 2024

F5 is seeking a candidate with extensive experience in network, security, and web portal application technologies to manage and execute Distributed Cloud initiatives. The role involves developing key enablement initiatives, supporting program management for strategic partner initiatives, and collaborating with various F5 teams. The candidate will also act as a technical lead, perform financial modeling, and work with technical and engineering teams. Strong interpersonal, presentation, and negotiation skills are required, along with expert knowledge of F5 core platforms and solutions.

Community & Culture Coordinator (5111)

Company: MetroStar

Location: Washington DC

Posted May 12, 2024

MetroStar Systems is seeking a Community & Culture Coordinator to support their people through community-focused initiatives. The role involves representing the brand, designing employee engagement events, and developing creative and technical copy. The ideal candidate should be able to work on-site, have a deep curiosity, exceptional customer service experience, strong organizational skills, and excellent writing abilities. MetroStar is committed to diversity and inclusion, encouraging applicants who may not meet every requirement to apply. The role offers growth opportunities and a generous benefits package.

General Ledger Accountant (Remote)

Company: Mattermost

Location: Washington DC

Posted May 12, 2024

Mattermost is a secure collaboration platform serving various industries, including technology, public sector, national defense, and financial services. They offer self-hosted and cloud solutions with integrated workflow automation, AI-acceleration, and team messaging. Mattermost is seeking a General Ledger Accountant with experience in corporate finance and accounting. The role involves day-to-day operations, month-end close cycles, and financial reporting. The ideal candidate should have a BA/BS in Finance and Accounting, 3-5 years of accounting experience, and proficiency in Excel and Google Sheets. Mattermost is an EEO Employer and a remote-first, open source company that embraces diversity.

Supply Chain Manager (f/m/d)

Company: ready2order

Location: Washington DC

Posted May 12, 2024

The job posting is for a Supply Chain Manager role at ready2order, a FinTech company specializing in cloud-based software solutions for small businesses. The role involves managing the entire order process, hardware, and customizations, as well as monitoring market changes and resource shortages. The manager will also be involved in product launches, handling customer inquiries, and developing the retournierungsprozess. The ideal candidate should have experience in supply chain management, be tech-savvy, and possess excellent communication and organizational skills. ready2order offers a competitive salary and a supportive work environment, with the option to work remotely or from their office in Wien.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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