Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Manager/Data Platform Architect - USA Remote

Company: Danaher Corporation

Location: Washington DC

Posted May 12, 2024

Cepheid, a Danaher Diagnostics company, is seeking a Sr. Manager/Data Platform Architect to build scalable data pipelines and stage high-quality data for consumption by various teams. The role involves working collaboratively with business and technical team members, designing and implementing data solutions, and managing key components of the infrastructure. The ideal candidate should have a Bachelor's degree, 10+ years of experience in data solutions, and 5+ years in a manager role. Experience with AWS Cloud, real-time data streaming tools, ETL/ELT tools, and MPP databases is required. The position offers a competitive salary range of $150k-$160k, remote work arrangement, and comprehensive benefits. Cepheid values diversity and equal opportunity, and is committed to providing enriching careers.

Financial Systems Business Analyst

Company: American Psychological Association

Location: Washington DC

Posted May 12, 2024

The American Psychological Association (APA) is seeking a Business Analyst to join their Finance, Budget, and Human Resources (FBH) agile team. The role involves enhancing financial systems and business processes through detailed analysis, problem-solving, and documentation. The ideal candidate should have a Bachelor's degree or higher in a relevant field, at least 6 years of experience in business and process analysis, and proficiency in business intelligence tools and ERP systems. The position requires strong analytical skills, experience with agile methodologies, and the ability to articulate complex business processes. The role is remote and eligible for consideration under APA's Flexible Work Policy, excluding certain states and U.S. territories.

Project Implementation Manager

Company: Hill Associates Corporation

Location: Washington DC

Posted May 12, 2024

Hill Associates is recruiting for a Project Implementation Manager with expertise in Excel, Microsoft Access, and Visual Basic. The role involves providing operational and service delivery support for network-based data and voice services, including financial and business analysis, report customization, ordering consultation, inventory management, and operational process improvement. The candidate must have a working knowledge of financial analysis and reporting, and be able to develop advanced Excel-based spreadsheets and manipulate them to manage data sets. The role requires interfacing with various stakeholders and demonstrating proactive problem-solving skills. The position offers a comprehensive rewards package and the opportunity to work for a successful company delivering mission-critical solutions for government customers.

Marketing Automation Specialist

Company: POLITICO

Location: Washington DC

Posted May 12, 2024

POLITICO is seeking a Marketing Automation Specialist to manage multi-channel marketing campaigns, work cross-functionally, and directly impact POLITICO Pro's bottom line. The ideal candidate should have 2+ years of B2B experience, 1+ years with Marketo, strong analytical skills, and the ability to manage multiple priorities. POLITICO values its people, offering competitive compensation and benefits, and fostering a culture of innovation and integrity.

BIT Supervisor, Broadcast & IT Field Engineering

Company: Warner Bros. Discovery

Location: Washington DC

Posted May 12, 2024

Warner Bros. Discovery is seeking a BIT Supervisor to manage a 24x7x365 broadcast environment. The role involves overseeing broadcast-related support calls, monitoring the broadcast environment, and managing Turner's BEST Incident Management and Request Fulfillment processes. The Supervisor will provide high-level project management, develop staff members, and ensure compliance with processes. They will also be responsible for managing the day-to-day Incident and Request Fulfillment process activities, ensuring Service Level Targets are met, and defining and managing the content and delivery of Knowledge for technical staff. The role requires travel, physical lifting, and adaptability to rapidly changing situations. Minimum requirements include experience in people management within Broadcast Engineering, 5+ years of experience as an engineering support engineer, and proficiency in broadcast-related test equipment.

Management Analyst II - CIV

Company: CGI

Location: Washington DC

Posted May 12, 2024

CGI Federal is seeking a Management Analyst II with civil accounting experience for a full-time position in Washington, D.C. The role involves managing the Property and Accountable Asset Program, ensuring accurate and auditable records, and overseeing lifecycle management of assets. The ideal candidate should have relevant work experience, strong customer service skills, and US citizenship. CGI Federal offers competitive benefits, including a Share Purchase Plan, 401(k) Plan, Paid Time Off, and Health & Welfare Benefits. The company values ownership, teamwork, and respect, providing opportunities for career growth and development.

UI Developer

Company: CGI

Location: Washington DC

Posted May 12, 2024

CGI is seeking a Senior Front-End SW Engineer with 7+ years of software development experience, proficient in ReactJS, Python, and SQL. The role involves designing and implementing software solutions, participating in CI/CD activities, and collaborating with business and technical teams. CGI offers competitive compensation, comprehensive insurance options, and learning opportunities. US Citizenship is required.

Junior Technical Analyst (Remote)

Company: Steel Point Solutions

Location: Washington DC

Posted May 12, 2024

Steel Point Solutions, an SBA Certified, HUBZone, SDB, and WOSB company, is recruiting skilled professionals for a Junior HR Technical Analyst role supporting TSA's OIT-ADD. The role involves development, configuration, and integration of new solution modules, as well as operations and maintenance of existing technical components. Required skills include 1+ years of experience, a Bachelor's degree, and proficiency in Python, web development, and Agile methodologies. Preferred skills include experience with ServiceNow HRSD, human capital systems, SAFe, and various technologies like Drupal, Drools, AWS services, PowerBI, and RPA tools. All candidates must have a Department of Homeland Security TSA Clearance.

Enterprise Account Executive-Major Accts

Company: Cars Commerce

Location: Washington DC

Posted May 12, 2024

Cars Commerce is a leading company in the automotive industry, simplifying car buying and selling through various platforms like Cars.com, Dealer Inspire, and AccuTrade. The company values collaboration, diversity, and integrity, fostering a competitive yet respectful environment. They offer a comprehensive benefits package, including healthcare, retirement plans, and generous PTO. The ideal candidate for this role should have at least 5 years of digital media selling experience, strong organizational skills, and the ability to travel frequently. The total target compensation for this role ranges from $131,400 to $164,300 USD.

Principal Software Development Engineer

Company: FIS

Location: Washington DC

Posted May 12, 2024

FIS is a fintech company that is looking for a Principal Software Development Engineer to help build a brand-new financial technology platform. The company is committed to providing its employees with an exciting career opportunity and competitive compensation.

Solutions Architect, Data & AI

Company: Lovelytics LLC

Location: Washington DC

Posted May 12, 2024

Lovelytics is seeking a senior consultant with experience in data engineering and Databricks. The role involves presales, data modeling, and working with clients to understand their data needs. The ideal candidate has a strong background in computer science and experience in data and AI consulting.

Hardware Engineering Manager

Company: Fortive

Location: Washington DC

Posted May 12, 2024

Fluke, a subsidiary of Fortive Corporation, is seeking a skilled Engineering Manager to lead the design, development, and implementation of test and measurement products. The role involves overseeing a team of engineers, collaborating with multi-functional teams, and ensuring hardware designs meet industry standards. The ideal candidate should have a strong technical background, proven track record in management, and experience with global compliance standards.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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