Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Data Analyst

Company: Guidehouse

Location: Washington DC

Posted May 11, 2024

The job posting is for a Data Science & Analysis position at Guidehouse. The role involves working with stakeholders to leverage company data for business solutions, mining and analyzing data, assessing data sources, developing custom models, and using predictive modeling to optimize customer experiences. The ideal candidate should have a Bachelor's degree in a technical discipline or equivalent experience, strong problem-solving skills, and experience with statistical computer languages like Python and SQL. Knowledge of machine learning techniques and advanced statistical concepts is also required. The position offers a comprehensive rewards package, including medical insurance, retirement plans, and opportunities for professional development.

Site Reliability Engineer (SRE) 5143

Company: MetroStar

Location: Washington DC

Posted May 11, 2024

MetroStar Systems is seeking a Site Reliability Engineer with extensive experience in SRE principles, DevSecOps, and containerization tools. The role involves monitoring platform and containerized applications, identifying performance and availability risks, and collaborating with the team and customer. MetroStar values its people and offers a generous benefits package, professional growth, and a diverse, inclusive culture. The company is committed to equal opportunity employment and invites all qualified applicants to apply, even if they don't meet every requirement.

Sr. Counsel, Legal, U.S. Networks

Company: Warner Bros. Discovery

Location: Washington DC

Posted May 11, 2024

Warner Bros. Discovery is seeking a legal affairs attorney with at least four years of experience in entertainment law. The role involves drafting and negotiating legal terms for production and licensing agreements, handling talent contracts, and managing title clearances. The ideal candidate should have a JD degree, be admitted to the State Bar, and have excellent writing, organizational, and interpersonal skills. The company values diversity and inclusion, offering competitive compensation and benefits.

General Manager, Federal Systems

Company: C3 AI

Location: Washington DC

Posted May 11, 2024

C3.ai, Inc. is seeking a General Manager, Federal Systems to lead and manage a team of enterprise sellers, driving sales and growth for the company in the Federal arena. The role involves defining the sales and growth strategy, managing a team of 15+ enterprise sellers, engaging with Federal agencies, and creating a consultative solution selling capability. The ideal candidate should have a Bachelor's degree, 15+ years of enterprise software sales experience, and a proven track record of building and coaching a high-performing sales team. Experience with AI, Machine Learning, data management, and analysis is highly favorable.

Senior Developer

Company: ECS

Location: Washington DC

Posted May 11, 2024

ECS is seeking a Senior Developer to work on PowerApps tool development for the Department of Homeland Security. The job requires experience with Microsoft Power Platform, Azure, Power Automate, and Power BI. The company is an equal opportunity employer and values diversity and inclusion.

Sr. Territory Business Manager, MS Franchise - DC/Bethesda

Company: Biogen

Location: Washington DC

Posted May 11, 2024

Biogen is seeking a Sr. Territory Business Manager for a field-based specialty sales representative position. The role involves selling Neurology products, particularly to Neurologists, allied health professionals, and local MS chapters. The territory covers DC and surrounding cities. Key responsibilities include conveying complex clinical and reimbursement information, utilizing interpersonal skills to address customer needs, and collaborating with cross-functional peers. Qualifications include a BS/BA, 3-5+ years of pharma sales experience, a proven track record of success, and a customer-focused mindset. The base compensation range is $128,200 to $185,900, with additional benefits and incentives. Biogen values a culture of inclusion and excellence, offering opportunities for growth and impact.

Software Developer II

Company: ManTech

Location: Washington DC

Posted May 11, 2024

ManTech is seeking a Software Developer II in the DMV area. The role involves supporting software systems design, engineering, analysis, and development. The candidate must have a Bachelor's degree and relevant experience, with specific certifications required within 6 months. Preferred qualifications include a degree in Software Development, Agile experience, and industry certifications. The role requires an active TS/SCI clearance and involves stationary work, communication, and computer operation. ManTech is an equal opportunity employer.

Incentive Technology Group, LLC: Senior Appian Developer - Arlington, VA

Company: ICF

Location: Washington DC

Posted May 11, 2024

Incentive Technology Group, LLC is seeking a Senior Appian Developer in Arlington, VA. The role involves providing application software development services, developing program logic for new applications, coding, testing, debugging, and maintaining software applications. The developer will also analyze requirements, maintain, test, and integrate application components, and ensure systems improvements are successfully implemented. The position requires a bachelor's degree in a related technical field and 2 years of software development experience, including 2 years of Appian experience. The salary range is $96,367 - $163,825 per year. ICF is an equal opportunity employer that values diversity.

MGR, OPERATIONS I

Company: Compass Group

Location: Washington DC

Posted May 11, 2024

Eurest is seeking an Operations Manager with at least 5 years of food service operation supervision experience. The role involves overseeing all aspects of the food service operation, including new cafe openings, staff supervision, financial management, retail management, and overall management. The company offers a competitive salary of $85000 - $95000/year, comprehensive benefits, and opportunities for career growth in an innovative, high-performing, and fast-growing environment.

Sawyer Framing Systems

Company: Builders FirstSource

Location: Washington DC

Posted May 11, 2024

Builders FirstSource is a leading building material supply company that prioritizes its employees, offering competitive pay, comprehensive benefits, and a strong team environment. They have received numerous awards for their culture, happiness, leadership, diversity, and more. The company is currently hiring for a position that involves operating basic saw types to cut planks, timbers, or boards according to work orders. The ideal candidate should possess qualities such as integrity, communicative, safety-minded, dependable, confident, goal-oriented, career-driven, open to learning, and able to work independently and with a team. The job requires standing, using hands, reaching, and occasionally lifting up to 50 pounds. The company is committed to providing great plans for employees and their families to live happier, healthier, and more secure lives.

System Administrator II

Company: ManTech

Location: Washington DC

Posted May 11, 2024

ManTech is seeking a System Administrator II in the DMV area. The role involves maintaining, configuring, and operating computer systems, network servers, and virtualization. Responsibilities also include supporting upgrades, troubleshooting errors, documenting problems, and implementing data protection processes. The ideal candidate should have a Bachelor's degree in an IT or related field, relevant certifications, and experience with scripting languages and automation tools. An active TS/SCI clearance is required. ManTech is an equal opportunity employer.

Lead Software Engineer - Commerce

Company: New Relic

Location: Washington DC

Posted May 11, 2024

New Relic is offering a stellar opportunity to join the Commerce team as a Lead Software Engineer. The role involves designing and developing microservices architecture using Kotlin for backend services, ensuring scalability, reliability, and performance. The engineer will also contribute to full-stack capabilities using React framework for frontend development. The team focuses on delivering incremental value, releasing multiple times a day using Agile techniques. The role requires 6+ years of experience in writing software in Kotlin and/or Java, experience with Javascript and/or Typescript and React or similar frontend frameworks, experience with databases such as Postgres and Redis, and experience in technical leadership and guiding an engineering team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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