Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Tech Lead IT Quality Assurance (f/m/d)

Company: ready2order

Location: Washington DC

Posted May 10, 2024

ready2order is seeking an IT Quality Assurance Tech Lead to oversee a team of QA Engineers, ensuring high-quality software and hardware POS systems for small and medium businesses. The role involves implementing testing strategies, leading test automation, and conducting hands-on testing. The position offers flexibility, opportunity to work from home, and collaboration in a fast-paced environment. The ideal candidate should have several years of QA experience, proficiency in test automation, and excellent communication skills. ready2order, a FinTech specializing in cloud software solutions, values open-minded team players and offers remote work with equipment support. The base salary is EUR 56,000 gross per year, with potential for higher pay based on qualifications and experience.

Business Intelligence Analyst

Company: IBM

Location: US Washington

Posted May 10, 2024

IBM Consulting offers a career opportunity to drive large-scale transformation across business units and geographies. The role involves working with clients to improve their hybrid cloud and AI journey, leveraging IBM's technology platforms and partner ecosystem. The consultant will be encouraged to challenge norms, investigate ideas, and come up with creative solutions. IBM is modernizing a Grants Award system, and the role involves collaborating with a large project team on discovery, data governance, and business intelligence development. Key responsibilities include creating interactive reports and dashboards, conducting exploratory data analysis, consulting with stakeholders, and designing data visualization strategies.

Customer Solutions Engineer

Company: Saildrone

Location: Washington DC

Posted May 09, 2024

Saildrone, a company based in Alameda, CA with offices in Washington DC and St. Petersburg, FL, is seeking an experienced engineer to support strategic customers and maximize the use of their platform. The role involves integrating customer systems with Saildrone's API, automating data processing and reporting, and collaborating with cross-functional engineering teams. The ideal candidate should have proficiency in AWS cloud services, Linux command line tools, RESTful APIs, and Python or C programming. They should also have experience with agile software development methodologies and working with complex cross-functional team structures. The position offers a competitive salary range of $149,900-$198,000 annually and benefits including medical, dental, vision plans, and enhanced parental leave programs.

Assistant General Counsel

Company: Intelsat

Location: Washington DC

Posted May 09, 2024

The job posting describes a pivotal role in a team of lawyers and contracts professionals, responsible for drafting and negotiating commercial contracts and managing international trade compliance. The role involves working closely with various departments, ensuring compliance with export control laws and regulations, and overseeing third-party/vendor due diligence processes. The ideal candidate should have a Juris Doctor Degree, at least 10 years of relevant experience, and excellent communication and interpersonal skills. The role offers a hybrid work environment, professional growth opportunities, and a range of benefits.

SLED - West

Company: CoreView

Location: Washington DC

Posted May 10, 2024

CoreView, a Microsoft AI Cloud Partner, is seeking a dynamic SLED Sales Manager with a specialized background in Sled operations, focusing on the Western region. The ideal candidate should have a proven track record in SLED sales, deep understanding of Microsoft 365 technologies, and strong leadership skills. The role involves leading sales strategies for the State, Local, and Education sectors, managing the sales pipeline, and collaborating with internal teams. CoreView offers a holistic approach to Microsoft 365 management, combining CoreView and Simeon Cloud solutions.

Account Manager

Company: Ecolab

Location: Washington DC

Posted May 10, 2024

Nalco Water, an Ecolab Company, is seeking a Technical Sales Representative for its industry-leading sales team. The role involves revenue and profit growth, building relationships with existing customers, and converting strategic competitive accounts. The company offers a competitive salary, benefits, a company vehicle, and a long-term career path. The position is based in Northern Virginia and requires overnight travel. The ideal candidate should have a Bachelor's degree, five years of technical sales experience, and a valid driver's license.

2025, Space Tactics and Orbital Engagement Modeling Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted May 10, 2024

The Aerospace Corporation is seeking a PhD graduate with 0-1 year of industry experience for a hybrid role in Colorado Springs, CO, El Segundo, CA, or Chantilly, VA. The role involves applying engineering techniques for modeling, simulation, analysis, and tool development. The candidate will plan and conduct technical analysis, trade studies, and assessments, and develop briefings and reports. They will also lead small teams and mentor new analysts. Proficiency in a programming language is required. The company offers a competitive compensation package and a diverse, inclusive work environment.

Technical Account Manager - SOC

Company: AHEAD

Location: Washington DC

Posted May 10, 2024

The Technical Account Manager (TAM) is a crucial member of AHEAD's Managed Services Client Experience team, responsible for guiding clients through their IT transformation journey. The TAM acts as a customer advocate, developing close relationships with clients to understand their business needs and technical challenges. They create IT strategies, conduct technology research, and perform risk analyses to ensure clients' IT solutions align with their business objectives. The TAM also assists with technical reporting, contract management, and project planning, while focusing on integration, automation, and optimization. Qualifications include 10+ years of related experience, technical certifications, and strong customer service skills.

Technical Project Manager, TPM

Company: Ridgeline International

Location: Washington DC

Posted May 10, 2024

Ridgeline is a tech company specializing in combating Ubiquitous Technical Surveillance. They offer a solid work-life balance, flexible remote work options, and a culture that values teamwork. They are seeking a Technical Project Manager to lead technical teams in planning, managing, and delivering technology projects. The TPM will work closely with Program Managers, manage project risks, and ensure timely delivery. The ideal candidate should have active Secret Clearance, project management experience, and strong leadership skills.

SAP NS2 Cloud Architect - BTP

Company: SAP

Location: Washington DC

Posted May 10, 2024

SAP NS2 is seeking a Cloud Architect with extensive experience in SAP solutions, including S/4HANA, HXM, BTP, and Ariba. The role involves participating in sales cycles, designing architecture, and presenting solutions to internal and external stakeholders. The ideal candidate should have excellent communication skills, be detail-oriented, and have a 'Get-it-done' attitude. SAP values a culture of inclusion, health and well-being, and flexible working models, offering a competitive compensation range of $184,200 - $313,200 USD annually.

Proposal Coordinator

Company: Corner Alliance

Location: Washington DC

Posted May 09, 2024

Corner Alliance is a dynamic consulting firm seeking a Proposal Coordinator to join their team. The role involves managing proposal development, coordinating with staff, and supporting the Proposal Manager. The company offers a comprehensive benefits package and a culture dedicated to a highly engaged team.

Strategic Communications and Program Management Analyst

Company: Guidehouse

Location: Washington DC

Posted May 10, 2024

Guidehouse is seeking a Strategic Communications and Program Management Analyst to support the Consumer Products Safety Commission (CPSC). The role involves providing day-to-day support, developing key deliverables, and creating presentations for executive-level customers and trade industry stakeholders. The ideal candidate should be a U.S. citizen with a Bachelor's degree and 2-4 years of professional experience. They should have excellent written and verbal communication skills, critical thinking abilities, and proficiency in Microsoft Suite. Guidehouse offers a comprehensive rewards package, including medical insurance, retirement plans, and opportunities for professional development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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