Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Project Manager, ERP Solutions

Company: Great Minds®

Location: Washington DC

Posted May 09, 2024

Great Minds, a mission-driven Public Benefit Corporation, is seeking a Senior Project Manager with 3+ years of experience in ERP implementation projects. The role involves leading the implementation of an ERP system, collaborating with cross-functional teams, conducting business analysis, and managing project stakeholders. The ideal candidate should have strong business analysis skills, PMP certification, excellent communication skills, and experience with ERP systems like SAP, Oracle, or Microsoft Dynamics. The base salary range is $88,000-$100,000.

Applications Developer - III - ESW03

Company: Solutions³ LLC

Location: Washington DC

Posted May 07, 2024

Solutions3 is seeking an Applications Developer to support a critical U.S. Government customer mission. The role involves designing, troubleshooting, and implementing software code, as well as researching and integrating new products based on user requirements. The ideal candidate should have U.S. Citizenship, an active Secret clearance, and at least 5 years of directly relevant experience in applications development. Knowledge of secure software development lifecycle, code versioning, and maintenance is required. Familiarity with Python, Kubernetes, Docker, and other technologies is preferred. Strong communication skills and the ability to work collaboratively across remote and physical locations are essential.

Senior Project Manager (T)

Company: SimIS Inc.

Location: Washington DC

Posted May 09, 2024

SimIS Inc., a Veteran Owned Small Business founded in 2007, is seeking a Senior Project Manager with expertise in Modeling and Simulation (M&S) to support the Joint Test and Evaluation (JT&E) Program Office. The ideal candidate should have 10+ years of experience in Project/Program Management in the acquisition/development/release for DOD platforms, solid analytical skills, excellent communication skills, and an active Top-Secret Clearance with SCI eligibility. The role involves developing detailed work plans, providing technical guidance, coordinating meetings across multiple time zones, and preparing international documentation. Benefits include medical, dental, vision, short-term disability, life insurance, a 401(k) savings plan, tuition assistance, paid time off, and 11 holidays each year.

Senior Proposal Writer/Solutions Lead

Company: Cathexis

Location: Washington DC

Posted May 09, 2024

Team CATHEXIS is a government contracting firm that prides itself on rapid response, deep skill, and thoughtful problem-solving. They offer top-tier program and project management, data analytics, and audit services, all underpinned by an integrated approach to operational excellence. The company values respect, engagement, customer service, integrity, teamwork, and excellence. They are seeking a Senior Proposal Writer/Solutions Lead with extensive experience in Federal government contracts, proposal writing, and solution development. The role involves leading solution development and proposal authorship, analyzing solicitation documents, researching proposal reuse material, and providing editing support. The ideal candidate should be proficient in analyzing RFP requirements, have knowledge of government contracting vehicles, and possess strong writing skills. APMP certification or industry standard proposal management training is a plus.

Enterprise Account Executive (SaaS)

Company: Rapid Finance

Location: Washington DC

Posted May 07, 2024

Decisioneer, part of Rapid Finance, is seeking a driven Enterprise Account Executive for a remote position. The role involves managing the full deal cycle, including building pipeline, qualifying leads, conducting discovery calls, leading product demos, negotiating contracts, and closing deals. The ideal candidate should have a Bachelor's degree, minimum of 2 years of SaaS experience, and a proven track record in inbound or outbound BDR in Enterprise SaaS. The position offers a base salary of $100,000.00 with earning potential above $200,000, and significant room for growth. Rapid Finance is committed to a diverse workforce and offers generous team benefits.

Emerging Enterprise Account Executive

Company: Databricks

Location: Washington DC

Posted May 06, 2024

<p datarendererstartpos=1648>SLSQ325R25<br >As an Emerging Enterprise Account Executive at Databricks you are have strong command of the SaaS sales process You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles You love understanding a product indepth and are passionate about communicating its value to customers and partners Always prospecting for new opportunities you will close new accounts Along with the chance to close exciting deals we also offer accelerators above 100 quota accomplishment You will report to a regional sales manager<p> <p datarendererstartpos=2006><strong datarenderermark=true>The impact you will have <strong><p> <ul><li>Assess your accounts and develop a strategy to identify and engage all buying centers<li> <li>Use a solution approach to selling and creating value for customers<li> <li>Identify the most viable use cases in each account to maximize Databricks impact<li> <li>Orchestrate and work with teams to maximize the impact on your ecosystem<li> <li>Build value with all engagements to promote successful negotiations to close point<li> <li>Promote Databricks enterprise cloud data platform powered by Apache Spark™<li> <li>Be Customer focused by delivering technical and business results using the Databricks Platform<li> <li>Promote Teamworkit makes the Dreamwork<li> <ul><p><strong datarenderermark=true>What we look for <strong><p> <ul><li>You have previously worked in an earlystage company and you know how to navigate and be successful in a fast growing organization<li> <li>Sales experience within big data Cloud or SaaS sales<li> <li>Prior customer relationships with CIOs and important decisionmakers<li> <li>Simply articulate intricate cloud technologies and big data<li> <li>Experience exceeding sales quotas<li> <li>Success closing new accounts <li> <li>3+ years of sales experience in SaaSPaaS companies<li> <li>Bachelors Degree<li> <ul><p><strong datarenderermark=true>Benefits<strong><p> <ul><li>Comprehensive health coverage including medical dental and vision<li> <li>401k Plan<li> <li>Equity awards<li> <li>Flexible time off<li> <li>Paid parental leave<li> <li>Family Planning<li> <li>Gym reimbursement<li> <li>Annual personal development fund<li> <li>Work headphones reimbursement<li> <li>Employee Assistance Program EAP<li> <li>Business travel accident insurance<li> <li>Mental wellness resources<li> <ul><div> <div> <div> <p><strong>Pay Range Transparency<strong><p> <p><span>Databricks is committed to fair and equitable compensation practices The pay ranges for this role is listed below and represents base salary range for noncommissionable roles or ontarget earnings for commissionable roles Actual compensation packages are based on several factors that are unique to each candidate including but not limited to jobrelated skills depth of experience relevant certifications and training and specific work location Based on the factors above Databricks utilizes the full width of the range The total compensation package for this position may also include eligibility for annual performance bonus equity and the benefits listed above For more information regarding which range your location is in visit our page here<br ><span><p> <p><br ><p><div> <p>Zone 2 Pay Range<p> <p><span>$128800<span><span><span><span>$227800 USD<span><p> <div> <div> <div> <p><strong>About Databricks<strong><p> <p><span>Databricks is the data and AI company More than 10000 organizations worldwide including Comcast Condé Nast Grammarly and over 50 of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data analytics and AI Databricks is headquartered in San Francisco with offices around the globe and was founded by the original creators of Lakehouse Apache Spark™ Delta Lake and MLflow To learn more follow Databricks on <span>Twitter LinkedIn <span>and<span> Facebook<span><span><p> <p><strong>Our Commitment to Diversity and Inclusion<strong><p> <p>At Databricks we are committed to fostering a diverse and inclusive culture where everyone can excel We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards Individuals looking for employment at Databricks are considered without regard to age color disability ethnicity family or marital status gender identity or expression language national origin physical and mental ability political affiliation race religion sexual orientation socioeconomic status veteran status and other protected characteristics<p> <p><strong>Compliance<strong><p> <p><strong><span>If access to exportcontrolled technology or source code is required for performance of job duties it is within Employers discretion whether to apply for a US government license for such positions and Employer may decline to proceed with an applicant on this basis alone<span><strong><p> <div>

Senior Defense Program Manager

Company: Cathexis

Location: Washington DC

Posted May 09, 2024

Team CATHEXIS is seeking a dynamic Senior Defense Program Manager to join their team in Tysons, VA. The role involves leading and managing a portfolio, developing a business plan, motivating others, and ensuring high levels of quality and customer satisfaction. The ideal candidate will have a Secret Clearance or above, 10+ years of experience in DoD program management, and a proven track record in portfolio and program management. The position requires travel to the Pentagon and some meetings in Tyson, VA. The candidate must possess strong leadership skills, business acumen, and the ability to inspire and mentor employees.

Cyber Incident Intelligence Analyst

Company: ABSC (Absolute Business Solutions Corp.)

Location: Washington DC

Posted May 09, 2024

ABSC is hiring for a Mid-Level Cyber Incident Intelligence Analyst II position in Arlington, VA. The role involves providing formal intelligence analysis to support damage assessment on losses of CTI from hostile collection efforts, supporting the development and institutionalizing of CTI damage assessment processes and procedures Army-wide, and assisting in drafting pertinent Army policy and regulations on the protection of CTI. The ideal candidate should have a Bachelor's degree in Intelligence Studies and 5 years of intelligence analyst experience, or an equivalent degree with 9 years of experience. ABSC offers competitive benefits including 4 weeks of PTO, retirement planning, tuition assistance, health and wellness allowance, career development, volunteer time off, charitable match, paid parental leave, and a referral program.

Information System Security Analyst - Principal II - SCA06

Company: Solutions³ LLC

Location: Washington DC

Posted May 08, 2024

Solutions3 is seeking a Senior Cyber Security Subject Matter Expert to support a U.S. Government customer on a large mission critical development and sustainment program. The role involves providing 24/7 watch for continuous monitoring and incident response, detecting, responding, mitigating, and reporting cyber threats, and producing reports on the current threat landscape. The ideal candidate should have 10+ years of relevant experience, active Top Secret clearance, and relevant certifications. Desired skills include experience with cloud-based security, SIEM Technologies, and data visualization products.

National Sales Manager

Company: Shepard Exposition Services

Location: Washington DC

Posted May 09, 2024

Shepard, a full-service event production company, is seeking an experienced National Sales Manager. The role involves cultivating relationships with event organizers, driving revenue, and maintaining customer satisfaction. The ideal candidate should have 10+ years of sales experience, excellent communication skills, and strategic thinking abilities. They must also be proficient in Microsoft Office Suite and CRM systems like Salesforce.

Commercial Account Executive

Company: Contentful

Location: Washington DC

Posted May 09, 2024

Contentful is seeking an experienced Account Executive to drive growth in North America. The role involves leading the sales process from prospecting to close, identifying new revenue opportunities, and nurturing customer relationships. The ideal candidate should have 4+ years of B2B SaaS sales experience, a history of selling complex technical solutions, and excellent communication skills. The position offers a competitive compensation plan, comprehensive benefits, and opportunities for professional growth.

Sr. OTC Revenue Manager

Company: ScienceLogic

Location: Washington DC

Posted May 08, 2024

The company is seeking a seasoned finance professional to join their team as an Order-to-Cash and Revenue Recognition Manager. The role involves managing the end-to-end order-to-cash process, ensuring compliance with ASC 606, and managing accounts receivable using NetSuite. The ideal candidate should have a strong background in revenue accounting, extensive knowledge of ASC 606, and proficiency in NetSuite. The role offers a remote-first culture, comprehensive benefits, and opportunities for professional growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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