Customer Satisfaction Jobs in Washington DC

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IT Program Manager

Company: Leidos

Location: Washington DC

Posted May 06, 2024

<p>Vanguard Next Gen Rosy Boa <p> <p>Leidos Intelligence Group is seeking an IT Program Manager to support Next Gen Rosy Boa requirements The Rosy Boa contract has an immediate opening for an IT Project Manager to work in Herndon Virginia This is an opportunity to use your combined technical expertise financial management and project oversight to manage a portfolio of high profile agile software development projects These positions require an active TSSCI with Polygraph in order to be considered Duties would also include but not are not limited to performing timeline analysis requirements allocation and interface definition technical management integration implementing agile and running daily scrums <p> <p><b>Primary Responsibilities<b> <p> <ul><li>Technical oversight of a portfolio of projects<li> <li>Financial management of the portfolio of projects<li> <li>Project planning and time management for the portfolio of projects<li> <li>Agile implementation on a two week sprint amp daily scrum schedule<li> <li>Primavera experience<li> <ul><p><b>Basic Qualifications<b> <p> <ul><li>Requires a BA degree and at least 12 years of prior relevant experience or Masters and 10 years of prior relevant experience<li> <li>Must have a TSSCI with Poly to be considered<li> <li>Demonstrated experience in developing program plans resource requirements and schedules to achieve Program goals and financial management of software development projects<li> <li>Demonstrated experience implementing streamline processes and procedures for established programs<li> <li>Demonstrated experience with project management to include project management processes and project management life cyclecontrol gates<li> <li>Demonstrated experience with technical integration projects requiring technical depth and skills<li> <ul><p><b>Preferred Qualifications<b> <p> <ul><li>Demonstrated experience with oral and written communication skills the ability to communicate information and ideas in a manner that is understandable responsive and customerfocused<li> <li>Demonstrated experience identifying the strengths and weaknesses of alternative solutions conclusions or approaches to problems<li> <li>Demonstrated experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions<li> <li>Demonstrated experience in providing customer service<li> <li>Demonstrated experience in planning and scheduling to include experience in developing program plans resource requirements and schedules to achieve Program goals<li> <li>Demonstrated experience working with Microsoft Office to include PowerPoint Excel Word and Outlook<li> <li>Project Manager Professional PMP Certification<li> <li>Understanding of Agile<li> <ul><p><strong><b>Original Posting Date<b><strong> <p> <p>20240408 <p> <p>While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above <p> <p><strong><b>Pay Range<b><strong> <p> <p>Pay Range $10855000 $19622500 <p> <p>The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary Additional factors considered in extending an offer include but are not limited to responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement if any or other law<p>

Senior Network Engineer (VOIP)

Company: ActioNet, Inc.

Location: Washington DC

Posted May 06, 2024

ActioNet is seeking a Senior Network Engineer with VOIP eligible for a SECRET Clearance for a program in Rosslyn, VA. The role involves deploying network infrastructure, working with telecommunications carriers, and maintaining documentation. The engineer will be responsible for architecting and implementing solutions, procuring equipment, and adhering to security guidelines. ActioNet offers a dynamic work environment, competitive benefits, and opportunities for career growth. The company values diversity and equal opportunity.

Digital Strategy Analyst

Company: GEICO

Location: Washington DC

Posted May 06, 2024

<p><b>Position Description<b> <p> <p>Digital Strategy Analysts are responsible for providing intelligence on specific customerfacing products applications and projects while analyzing this intelligence to make recommendations which help the product or project achieve success As a part of the Digital Strategy department you will experience a collaborative approach to analyzing data but will also be required to independently manage your assigned products and projects <p> <p>Our team is expected to produce a high volume of highquality intelligence and be able to communicate this intelligence to senior management stakeholders The ideal candidate will utilize an existing detailoriented full stack skillset to build frontend user interfaces backend data models and adhoc requests with the intent of providing recommendations <p> <p><b>Position Responsibilities<b> <p> <ul><li>Utilizes expertise in Sales Funnel data sources to analyze performance identify opportunities and outline product and project performance<li> <li>Mines data and builds analytics tools for Senior Management independently or with minimal assistance<li> <li>Utilizes ADO to track work output as it pertains to product and project features<li> <li>Independently manage a Feature and User Story backlog and provide internal updates without need for preparation or assistance<li> <li>Demonstrates excellent business understanding and depth of application knowledge to support the analysis conclusions and recommendations provided to senior management<li> <li>Queries and aggregates data needed to drive insights using various query tools such as SQL Python and Power BI<li> <li>Triages data concerns and provides insights for resolution when applicable<li> <ul><p><b>Qualifications<b> <p> <ul><li>Professional experience in SQL Excel and PowerQuery building complex queries and data models is required<li> <li>Professional experience in Power BI building intuitive front end user interfaces is required<li> <li>Preferred strong understanding and experience DAX M Python and R<li> <li>Preferred understanding of machine learning solutions<li> <li>Preferred background in Azure DevOps or similar project management or software development platform<li> <li>Ability to prioritize work items to effectively and efficiently complete work<li> <ul><p>Compensation will vary depending on experience level <p> <p>LIEW <p> <p><b>Annual Salary<b> <p> <p>$6300000 $13800000 <p> <p>The above annual salary range is a general guideline Multiple factors are taken into consideration to arrive at the final hourly rate annual salary to be offered to the selected candidate Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations <p> <p>At this time GEICO will not sponsor a new applicant for employment authorization for this position <p> <p><b>Benefits<b> <p> <p>As an Associate youll enjoy our Total Rewards Program to help secure your financial future and preserve your health and wellbeing including <p> <ul><li>Premier Medical Dental and Vision Insurance with no waiting period<li> <li>Paid Vacation Sick and Parental Leave<li> <li>401k Plan<li> <li>Tuition Reimbursement<li> <li>Paid Training and Licensures<li> <ul><p>Benefits may be different by location Benefit eligibility requirements vary and may include length of service <p> <p>Coverage begins on the date of hire Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect <p> <p>The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled <p> <p>GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity andor perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company This applies to all applicants and associates GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability We do not condone or tolerate an atmosphere of intimidation or harassment We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants<p>

Director, Revenue Operations

Company: Alarm.com

Location: Washington DC

Posted May 06, 2024

The job posting is for a Director of Revenue Operations for the Venture Business Units at Alarm.com. The role involves managing support functions essential to sales force productivity across the VBU portfolio, including planning, reporting, sales process optimization, sales technology optimization, and sales program implementation. The successful candidate will implement a unified technology stack, produce and review actionable sales reporting, proactively identify and implement improvements in current workflows, facilitate the sharing of leads, and partner with sales management and marketing to monitor and optimize the funnel conversion. The ideal candidate should have a proven Salesforce.com subject matter expertise, strong dashboard building skills, and advanced Excel skills. Alarm.com offers competitive pay and benefits, a collaborative work environment, and opportunities for professional growth.

Entry Level Project Support Analyst

Company: ASRC Federal

Location: Washington DC

Posted May 06, 2024

<p><strong>Job Description<strong> <p> <p>ASRC Federal Decision Sciences a subsidiary of ASRC Federal is seeking an Entry Level Project Support Specialist <p> <p>Key Role <p> <p>Responsible for the following areas related to a portfolio of NASA contracts <p> <p><p><ul><li>Ensure proper general ledger coding of accounts and invoices<li> <li>Performs data entry into financial and payments systems<li> <li>Track and maintain vendor expenses and payments<li> <li>Maintain vendor files<li> <li>Supports development of monthly and periodic invoices<li> <li>Handle vendor calls regarding outstanding payment<li> <li>Followup on invoicing issues<li> <li>Reconcile monthly Pcard<li> <li>Assist in monthly accounting closing process to include preparing accruals review project revenue<li> <li>Support periodic budget and forecasting<li> <li>Support periodic EAC review<li> <li>Perform other related duties as assigned<li> <p><p><ul><p><strong>Requirements<strong> <p> <p><strong>Requirements<strong> <p> <p><p><ul><li>BA or BS degree or 5 years experience with 2 in Government contract administration<li> <li>Excellent customer service skills<li> <li>Proficiency in MS Excel and MS Office skillset<li> <li>Strong verbal and written communication skills<li> <li>Able to manage priorities and workload with multiple assignments<li> <li>Deltek Costpoint or Cognos experience is a plus<li> <li>Significant Government contracting work experience is a plus<li> <li>Must be a US citizen with ability to pass a Government background investigation<li> <p><p><ul><p><strong>EEO Statement<strong> <p> <p>ASRC Federal and its Subsidiaries are Equal Opportunity Affirmative Action employers All qualified applicants will receive consideration for employment without regard to race gender color age sexual orientation gender identification national origin religion marital status ancestry citizenship disability protected veteran status or any other factor prohibited by applicable law<p>

Account Executive

Company: Gannett

Location: Washington DC

Posted May 06, 2024

<p><strong>|Current Gannett Employees Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through OKTA|<strong> <p> <p>Gannett Co Inc NYSE GCI is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities We seek to inspire inform and connect audiences as a scalable growth focused media and digital marketing solutions company We endeavor to deliver essential content marketing solutions and experiences for curated audiences advertisers consumers and stakeholders by leveraging our diverse teams and suite of products to enrich the local communities and businesses we serve Our current portfolio of trusted media brands includes the USA TODAY NETWORK comprised of the national publication USA TODAY and local media organizations in the United States and Newsquest a whollyowned subsidiary operating in the United Kingdom Our digital marketing solutions brand LocaliQ uses innovation and software to enable small and mediumsized businesses to grow and USA TODAY NETWORK Ventures our events division creates impactful consumer engagements promotions and races Gannett open roles are featured on various external job boards When applying to a position at Gannett you should be completing an application on Gannett Careers via Dayforce Job postings directing you to complete an application on other external sites may not be valid To connect with us visit wwwgannettcom <p> <p><strong>Position Title Account Executive<strong> <p> <p><strong>Location Seattle WA<strong> <p> <p><strong>Work Environment Remote<strong> <p> <p>The <strong>Account Executive<strong> role requires a highly personable intelligent individual with the ability to lead sales efforts focused on digital platforms while maintaining an energetic strategic and entrepreneurial spirit <p> <p>As an Account Executive youll collaborate with clients to provide a diverse set of advertising and marketing solutions including <p> <ul><li>Establishing and enhancing their online presence through website development SEO local listings and reputation management on social media platforms<li> <li>Generating awareness and leads through various methods such as search engine marketing social media engagement display advertising video content and mobile advertising<li> <li>Growing the audience and promoting engagement through brand content solutions and social media marketing<li> <li>Managing leads and customers efficiently using lead alert systems engagement tools and tracking mechanisms<li> <li>Analyzing the effectiveness of campaigns using comprehensive reporting tools mobile applications and insights from emerging technologies like Virtual and Augmented Reality<li> <ul><p><strong>As an Account Executive you will have the opportunity to<strong> <p> <ul><li>Utilize the best marketing services and solutions in the region to deliver exceptional results for your customers<li> <li>Foster partnerships with local businesses and assist them in achieving their marketing goals through wellintegrated marketing plans and comprehensive media solutions<li> <li>Identify customer needs to develop and implement tailored account plans and client solutions that distinguish our services from those of our competitors<li> <li>Assist businesses in optimizing their online presence through personalized digital marketing and print marketing strategies<li> <li>Identify and comprehend market potential develop and execute sales strategies across multiple platforms including digital media mobile platforms niche publications promotions and traditional newspapers<li> <li>Actively pursue and secure new business and revenue streams<li> <li>Retain manage and expand the client base in the constantly evolving digital landscape<li> <li>Collaborate within a team to manage client relationships and sustain and increase account revenue<li> <li>Articulate and present our product suite to business decisionmakers effectively<li> <li>Maintain proactive communication with customers via phone video conferencing tools such as MS Teams or Zoom email and inperson meetings<li> <li>Conduct facetoface customer meetings presentations proposals and demonstrations<li> <li>Manage a specified sales pipeline and devise a strategy for longterm sustained success<li> <li>Conduct regular client checkins upsellcrosssell accounts and address any client concerns regarding market share<li> <li>Utilize CRM Salesforce effectively and efficiently recording all sales activities accurately<li> <ul><p><strong>Key Qualifications<strong> <p> <ul><li>Proficiency in Digital Marketing Google AdWords Analytics certifications are preferred but not required 2+ years of experience in high acquisition consultative B2B Sales role<li> <li>A problem solver who thrives on challenges and can simplify complex issues<li> <li>Possesses a competitive nature and a collaborative team spirit<li> <li>Excellent communication and presentation skills<li> <li>Proficient in MS Office Suite including Excel Word PowerPoint and Outlook<li> <li>Role requires a valid drivers license reliable transportation and the minimum liability insurance as required by law<li> <ul><p><strong>Benefits<strong> <p> <ul><li>Uncapped Earnings Potential<li> <li>Unparalleled digital and marketing training for continuous learning<li> <li>Intensive 4 week onboarding for new hires<li> <li>Outstanding Benefit options including Comprehensive Health Dental Vision HAS FSA Life Insurance Pet Insurance 401K and more<li> <li>Generous Time off package including Company Paid Holidays<li> <li>Energized and passionate team with a fun and flexible workplace<li> <ul><p>LIAM1 <p> <p>salesgnt <p> <p>LIHybrid <p> <p>LOCALIQ <p> <p>Gannett Co Inc is a proud equal opportunity employer committed to building and maintaining a diverse workforce As such we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employees race color national origin ethnicity ancestry citizenship status sex gender gender identity gender expression religion age marital status personal appearance including height and weight sexual orientation family responsibilities physical or mental disability medical condition pregnancy status including childbirth breastfeeding or related medical conditions education genetic characteristics or information political affiliation military or veteran status or other classifications protected by applicable federal state and local laws in the jurisdictions where Gannett employs employees In addition Gannett Co Inc will provide applicants who require a reasonable accommodation as a result of an applicants disability or religion to complete this employment application andor any other process in connection with an individuals application for employment with Gannett Co Inc Applicants who require such accommodation should contact Gannett Co Incs Recruitment Department at Recruitgannettcom<p>

Change & Configuration Manager

Company: iNovex

Location: Washington DC

Posted May 06, 2024

<p><b>Were searching for talented individuals who provide engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including endpoint devices data center hosted servers multiCloud services as well as virtualized applications and storage systems<b> This program will maximize the effectiveness and efficiency of our countrys most important missions both at home and abroad If you are ready to support a highperforming team that truly makes a difference then <b>come join us<b> <p> <p><b>Job Description<b> <p> <p>We are looking for a <b>Change and Configuration Manager<b> to join our technologybased program supporting a key government customer This individual is responsible for establishing and maintaining the configuration baseline identifying the configuration items CIs which are the units of configuration management such as software modules hardware components documents or configurations and assigns unique identifiers attributes and relationships to the CIs and stores them in a configuration management database CMDB or a configuration management system CMS <p> <p><b>The Change and Configuration Manager shall possess the following capabilities<b> <p> <ul><li> Create maintain and organize documentation to ensure effective information communication processes and transparency<li> <li> Work collaboratively with the team to design build test and deploy changes to new and existing software<li> <li> Build out manage improve and optimize large and growing infrastructure<li> <li> Drive changes that stimulate automation and modernize operations<li> <li> Troubleshoot and resolve issues in the development and production environments<li> <li> Design implement and maintain scalable and reliable infrastructure solutions using cloudbased services<li> <li> Maintain and improve existing infrastructure build out autoscaling support new services optimize for cost efficienciesauthenticationsearch etc<li> <li> Ensure security best practices are followed in all aspects of infrastructure code deployment and software development<li> <li> Choose and maintain the best tools and technologies for the continuous integration and continuous delivery CICD process<li> <li> Competence of new processes documentation and transferring that knowledge in a team environment<li> <ul><p><b>Additional Requirements <b> <p> <ul><li> Experience developing and delivering architecture diagrams and supporting documentation of highly complex IT systems<li> <li> Foundational cloud concepts associated with one or more of the following Amazon Web Services AWS Microsoft Azure Oracle Cloud Google Cloud Platform or IBM Cloud<li> <li> Secrets management in automation pipeline concept and execution<li> <li> Understanding of Python Bash Powershell Ansible Javascript<li> <li> Knowledge of network technologies common infrastructure components load balances firewalls and infrastructure design<li> <li> Experience managing a data operations environment to include maintaining a data catalog<li> <ul><p><b>Qualifications<b> <p> <ul><li> Bachelors or Masters Degree are preferred in one or more technical discipline but can be waived if previous direct configuration management support to this customers agency <li> <li> Three 3 years of experience can be considered in lieu of a degree for a total of six 6 years of experience<li> <ul><p><b>Position requires active Security Clearance with appropriate Polygraph<b> <p> <p>RealmOne is a midsized science and technology company dedicated to solving our customers toughest mission challenges Headquartered in Columbia MD RealmOne supplies advanced cybersecurity data science and software engineering services and products to customers in the Federal Government and commercial sectors RealmOne has won numerous awards to include Top Workplaces by the Baltimore Sun Across more than 20 prime contracts RealmOne is a premiere innovator for the Federal Government and Department of Defense and our team is located across the United States<p>

Client Relations

Company: Assurant

Location: Washington DC

Posted May 06, 2024

Assurant Recovery Solutions, a subsidiary of Assurant, is hiring for a client-facing role in Bothell, Washington. The position involves resolving client issues, handling new requests, and following up on outstanding communications. The company values its staff, offering rewards for meeting goals and working from home. Key responsibilities include professional communication, multi-tasking, attention to detail, and maintaining good client relationships. Requirements include strong customer service skills, typing speed, ability to work independently, high attention to detail, and proficiency in various software tools.

DevOps Engineer

Company: ECS

Location: Washington DC

Posted May 06, 2024

<p>ECS is seeking a <b>DevOps Engineer <b>to work in our <b>Washington DC <b>office <p> <p><b>Job Description<b> <p> <p>ECS is seeking a TScleared DevOps Engineer to support one of our mission critical programs for the Department of Justice We offer the chance to support the worlds finest law enforcement organization and help the people that keep us safe In this job you will support agents analysts and professionals and the technology they use to fight terrorism espionage cyberattacks and major criminal threats <p> <p>We are seeking candidates committed to high quality to provide courteous and accurate technical information As a DevOps Engineer you will collaborate with customers often engaging directly with nontechnical personnel to understand their mission related needs suggest solutions and complete work in a timely manner <p> <p>Responsibilities <p> <ul><li>Design develop and maintain a DevOps environment to support the automation and deployment of missioncritical applications and systems<li> <li>Implement and automate infrastructure application development and deployment processesprocedures<li> <li>Implement and maintain CICD pipelines for efficient and automated delivery of applications<li> <li>Automate and enhance workflows around the build test and deployment of applications<li> <li>Manage and maintain an efficient secure and reliable infrastructure environment<li> <li>Perform other DevOps tasks as needed to support mission needs<li> <ul><p>Salary Range $140000 $170000 <p> <p>General Description of Benefits <p> <p><b>Required Skills<b> <p> <ul><li><strong>Bachelors Degree in computer science engineering or a related technical field<strong><li> <li><strong>Active Top Secret with SCI eligibility<strong><li> <li>4 years of application development cloud solutioning or IT experience<li> <li>3 years handson DevOps experience<li> <li>Demonstrated experience with infrastructure automation tools like Ansible Terraform<li> <li>Significant knowledge and handson experience with cloud AWS preferred services infrastructure and solutions<li> <li>Demonstrated experience with CICD environments and toolsets eg Jenkins GitLab etc<li> <li>Knowledge and experience with Containerization Docker and Containerization Orchestration Kubernetes<li> <li>Application development experience using Java or Python<li> <li>Must be able to demonstrate working knowledge of full lifecycle engineering projects <li> <li>Strong analytical and problemsolving skills to resolve complex Cloud infrastructure issues<li> <ul><p><b>Desired Skills<b> <p> <ul><li>AWS Certification<li> <li>Ability to communicate with customers to refine requirements<li> <li>Ability to deconstruct customer requirements into delineated tasks<li> <li>Being a team player willing to transparently collaborate with technical SMEs<li> <ul><p>ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race color religion sex age sexual orientation gender identity or expression national origin ancestry citizenship genetic information registered domestic partner status marital status status as a crime victim disability protected veteran status or any other characteristic protected by law ECS promotes affirmative action for minorities women disabled persons and veterans <p> <p>ECS is a leading midsized provider of technology services to the United States Federal Government We are focused on people values and purpose Every day our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve protect and defend the American People<p>

Analyst, TechEx

Company: NBCUniversal

Location: Washington DC

Posted May 06, 2024

<p><b>Company Description<b><br >We create worldclass content which we distribute across our portfolio of film television and streaming and bring to life through our theme parks and consumer experiences We own and operate leading entertainment and news brands including NBC NBC News MSNBC CNBC NBC Sports Telemundo NBC Local Stations Bravo USA Network and Peacock our premium adsupported streaming service We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have worldrenowned theme parks and attractions through Universal Destinations amp Experiences NBCUniversal is a subsidiary of Comcast Corporation<br >Here you can be your authentic self As a company uniquely positioned to educate entertain and empower through our platforms Comcast NBCUniversal stands for including everyone Our Diversity Equity and Inclusion initiatives coupled with our Corporate Social Responsibility work is informed by our employees audiences park guests and the communities in which we live We strive to foster a diverse equitable and inclusive culture where our employees feel supported embraced and heard Together well continue to create and deliver content that reflects the current and everchanging face of the world<br ><b>Job Description<b><br >The Technology Experience TechEx Deskside Analyst role is an exciting opportunity to be a part of the NBCU Global Support Team The position is based at our NBCUniversal local TV stations site in Washington DC<br >The role is 1st2nd line deskside support breakfix It demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded This is a technical role requiring expert knowledge of the core Microsoft O365 products and experience in laptopdesktopMac and Mobile This position would suit selfstarters excited about technology and able to find answers to resolve complex technical issues<br >This role reports into the Service Delivery Manager for Owned Stations While operating as the single representative for Technology Experience at the site the successful candidate will have local colleagues supporting other elements of the broadcast technologies within the locale<br ><strong>YOUR DAY TO DAY<strong><br ><p><ul><li>BreakFix support of IT issues<li> <li>Configure install monitor and maintain client desktop software and hardware support mobile workforce<li> <li>Provide onthespot training to end users on all system related needs<li> <li>Deliver exceptional customer service<li> <li>Understand Team targets and deliver to them<li> <li>Identify process improvement opportunities and feedback to the management team<li> <li>Collaborate where required on service improvement plans and operational projects<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Experience with common technologies including Windows OSX Office 365 AD mobile etc<li> <li>Relevant IT support experience <li> <li>ServiceNow or similar ticketing software experience<li> <li>Experience in performing and managing clearly defined SLA targets <li> <ul><p><br ><strong>Preferred Qualifications<strong><br ><p><ul><li>Someone who genuinely puts their customer first<li> <li>A team player who acts in the interest of all<li> <li>A passionate and motivated individual<li> <li>Awareness of ITIL fundamentals <li> <li>An excellent communicator able to confidently communicate in person with customers<li> <li>Someone who can balance the requirements of a high demand high criticality environment<li> <ul><p><br >Required OnSite This position is required to be performed fulltime from an NBCUniversaldesignated worksite<br >This position is eligible for companysponsored benefits including medical dental and vision insurance 401k paid leave tuition reimbursement and a variety of other discounts and perks Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website<br >Salary range $65000 $80000<br ><b>Additional Information<b><br >NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance where applicable<br >If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareerscom as a result of your disability You can request reasonable accommodations by emailing AccessibilitySupportnbcunicom<p>

Transaction Associate, Nuveen Green Capital

Company: TIAA

Location: Washington DC

Posted May 06, 2024

The Associate, CPACE Transaction Management role at Nuveen Green Capital involves supporting project development, loan origination, transaction management, and underwriting. Key responsibilities include managing inbound transactions, maintaining Salesforce data, increasing market awareness, providing deal support, preparing pricing and term sheets, learning real estate finance underwriting, communicating with internal and external teams, supporting relationships with clean energy contractors, preparing for client meetings, and ensuring a positive customer experience. The role offers rapid on-the-job learning, strategic input, access to executives, and growth potential. Preferred qualifications include a university degree in Finance or Economics, 1 year of professional experience in CRE, and internship or coursework related to CRE finance or underwriting. The position offers a competitive base pay range and comprehensive benefits.

AWS Cloud Developer

Company: Johnson Technology Systems, Inc. (JTSi)

Location: Washington DC

Posted May 06, 2024

JTSi, established in 2003, is a reputable IT & Engineering Services provider with a strong track record in the Public Sector. They offer high-value business solutions and prioritize customer satisfaction. The company is currently seeking an AWS Cloud Developer to assist with SAP enterprise solution development and deployment in the AWS cloud environment. The ideal candidate should have experience with CloudFormation, Ansible, Python, PowerShell/DSC, shell scripting, and Lambda, and preferably hold an AWS certified Developer Associate. The role requires US citizenship and an Active Secret Clearance. JTSi promotes a Drug-Free Workplace and is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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