Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Program Manager/IDIQ-USCG, DC

Company: EM Key Solutions

Location: Washington DC

Posted Apr 30, 2024

The text describes a Program Manager position for the USCG Joint Requirements Integration and Management System (JRIMS) Capabilities Documents Indefinite Delivery Indefinite Quantity (IDIQ) contract. The role involves serving as the central point of contact for the Government regarding all IDIQ contract level and/or program-wide technical issues. The Program Manager will provide overall leadership, manage the client interface, establish and maintain technical and financial reports, and ensure senior-level management within the client organization is aware of the overall program status. The ideal candidate should have a Master's degree, documented experience performing IMS on multi-mission dollar acquisition efforts, and at least four years of experience as a primary IMS scheduler for major projects. CORTEK, Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), is the contractor for this position.

Systems and Digital Engineer, Lead

Company: Booz Allen Hamilton

Location: Washington DC

Posted Apr 29, 2024

Booz Allen is seeking a Digital Engineering Lead with 10+ years of systems engineering experience and 2+ years of MBSE tools application. The role involves leading digital engineering and MBSE activities for aerospace systems across multiple domains. The candidate will lead a diverse team, broaden their skillset, and grow their career with professional development opportunities. The company offers comprehensive benefits, a culture of respect and equity, and flexible work models.

Administrator I

Company: MedStar Health

Location: Washington DC

Posted Apr 29, 2024

This job posting is for an entry-level Administrative Operations Manager position at Georgetown University Hospital. The role involves managing personnel, payroll, computerized systems, telecommunications, facilities, and special projects. The individual will serve as the administrative contact for information requests, supervise and train support staff, and coordinate patient scheduling and treatment activities. They will act as a liaison between various departmental leaders and stakeholders, handling complex problems and customer satisfaction concerns. The position requires a Bachelor's degree in a business or health-related field and 3-4 years of relevant administrative experience. Key skills include excellent communication, teamwork, and computer literacy. MedStar Health, the employer, emphasizes teamwork, equity, inclusion, and diversity, and offers a comprehensive rewards package.

Video Editor

Company: SAIC

Location: Washington DC

Posted Apr 29, 2024

SAIC's Core Creative Multimedia Production is hiring a Video Editor with videography experience for their Northern VA team. The role involves collaborating with producers and other team members to create dynamic content for Intelligence Community customers. Responsibilities include video editing, working on multiple projects, coordinating logistics, and licensing music and b-roll. The ideal candidate should have a TS/SCI clearance, advanced knowledge of multimedia production, and expertise in Adobe Creative Suite. Familiarity with live event production, audio recording, and emerging technologies is a plus.

Windows Applications Subject Matter Expert (SME) (Tier III)

Company: Harmonia Holdings Group

Location: Washington DC

Posted Apr 30, 2024

Harmonia Holdings Group, LLC is a minority and female-owned federal government contractor offering innovative solutions and fostering a growth-oriented workplace. The Windows Applications Subject Matter Expert (SME) Tier III position is a senior-level role responsible for providing expert-level support and guidance on Windows-based applications and technologies. The role involves managing and optimizing the performance, security, and functionality of Windows applications. A Top Secret clearance with the ability to obtain SCI is required. The ideal candidate should have a bachelor's degree in Information Technology, Computer Science, or related field, and certifications such as Microsoft Certified: Windows Server, ITIL Foundation, and CISSP are preferred. Responsibilities include serving as the primary point of contact for Windows-based applications, designing and maintaining application environments, providing expert-level support, and staying current with emerging technologies.

Senior Engagement Manager

Company: Aptive Resources

Location: Washington DC

Posted Apr 30, 2024

Aptive is hiring a Senior Strategic Engagement Manager with extensive experience in strategic communications. The role involves supporting enterprise human capital program strategy and services within the Office of Personnel Management (OPM). Key responsibilities include defining customer engagement strategies, managing implementation, assessing campaign effectiveness, and leading program communications using multimedia tools. The ideal candidate should have 10+ years of experience in communications, a bachelor's degree, and familiarity with content management, resource management, and quality assurance. Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation.

Embedded Software Engineer

Company: SAIC

Location: Washington DC

Posted Apr 29, 2024

SAIC is offering an Embedded Software Engineer position, working on the next generation SoC design for the Department of Defense and IC. The role involves all aspects of the software development lifecycle, including scope and work estimation, architecture and design, coding, and automated testing within an Agile and Continuous Integration and Continuous Delivery model. The successful candidate will architect, design, build, and enhance highly available and scalable system software used by customers worldwide. They will also mentor other engineers and resolve roadblocks for the development team. Qualifications include US Citizenship, an active DoD Secret clearance, a Bachelor's or Master's Degree, and hands-on expertise with embedded programming in 'C' and/or assembly.

Microsoft Power Platform Project Manager

Company: BLN24

Location: Washington DC

Posted Apr 30, 2024

The job description outlines a Microsoft Power Platform Project Manager role, which involves leading and managing projects from initiation to completion, ensuring timely, budgeted, and client-specified deliverables. Key responsibilities include scope and change management, resource, time, and cost management, communication, risk and issue management, project tracking and control, and participation in discovery sessions. The role requires a Bachelor's Degree, 7+ years of Microsoft CE or Power Platform project experience, PMP and Scrum Master certifications, and strong knowledge of project management methodologies and tools. BLN24, the employer, offers competitive benefits, flexibility, and an equal opportunity employment environment.

Communications Engagement Manager

Company: Aptive Resources

Location: Washington DC

Posted Apr 30, 2024

Aptive is hiring a Communications Engagement Manager with a strong background in strategic communications to support enterprise human capital program strategy within the Office of Personnel Management (OPM). The role involves developing customer outreach strategies, creating communication materials for change management initiatives, and assessing the effectiveness of engagement campaigns. The ideal candidate should have 6+ years of experience in communications, a Bachelor's degree, and exceptional verbal and written communication skills. Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation.

Unified Communications Engineer

Company: Booz Allen Hamilton

Location: Washington DC

Posted Apr 29, 2024

Booz Allen is seeking a Unified Communications (UC) engineer with extensive experience in VoIP, SIP, and Microsoft Teams services. The successful candidate will collaborate with other IT engineers to provide technical support for internal systems and projects. Training opportunities are available for skill development and industry knowledge maintenance. U.S. citizenship is required due to the nature of the work. Booz Allen offers career growth, a supportive culture, comprehensive benefits, and flexible work models.

Electrophys Cardiovasc Tech

Company: MedStar Health

Location: Washington DC

Posted Apr 29, 2024

MedStar Health is looking for an Electrophysiology Cardiovascular Technologist to join their team. The job involves assisting physicians with invasive diagnostic and therapeutic electrophysiology procedures. MedStar Health offers a comprehensive total rewards package, including competitive pay, generous paid time off, and great health and wellness benefits.

HSPD-12 Program Support Specialist

Company: Armada Ltd

Location: Washington DC

Posted Apr 30, 2024

The job posting is for a full-time HSPD-12 Program Support Specialist position in Washington DC. The role involves conducting sponsorship duties, managing PIV card life cycles, and providing weekly updates on applicant status. The position requires a bachelor's degree and 5-7 years of HSPD-12 experience. The company offers a sign-on bonus of $2K for qualified applicants. The job posting emphasizes the importance of multi-tasking, attention to detail, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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