Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Data Staff Engineer

Company: GEICO

Location: Washington DC

Posted Apr 29, 2024

GEICO is seeking talented senior to principal-level data engineers to join their team. The ideal candidate is intellectually curious, has a solution-oriented mindset, and enjoys learning new tools and techniques. The position involves designing and executing vital efforts such as re-platforming data services, delivering real-time streaming capabilities, and enhancing GEICO ID.

Senior Cloud Engineer

Company: ManTech

Location: Washington DC

Posted Apr 29, 2024

ManTech International is seeking a Senior Cloud Engineer for a position at Bolling AFB in Washington, D.C. The role involves designing, developing, and managing cloud infrastructure, integrating cloud-based systems with existing on-premises infrastructure, and ensuring optimal performance, scalability, and security. The ideal candidate should have a Bachelor's degree in computer science or a related field, two or more years of experience as a Cloud Engineer/Administrator with a Kubernetes certification, and strong proficiency in scripting and automation tools. Knowledge of DoD security Cloud requirements and experience with SAP and/or SCI environments are also required. The position requires a Top Secret Clearance with SCI eligibility and physical ability to remain stationary 50% of the time.

Software Engineer Manager (TS/SCI with polygraph)

Company: SAIC

Location: Washington DC

Posted Apr 29, 2024

SAIC, a leading provider of systems development and deployment, is seeking creative and dedicated professionals for a program that ingests and conditions data for numerous downstream systems. The team consists of Data Delivery, ETL, and Common Services. The Data Delivery team triages incoming data, while the ETL team determines and builds solutions for data modeling, formatting, and transformation. The Common Services team provides infrastructure support, including DevOps, cloud maintenance, and monitoring. SAIC is looking for experienced individuals with a strong software development background, knowledge of various architectures, and familiarity with cloud-native technologies. The ideal candidate will lead a team of developers, architect software solutions, and have excellent communication skills.

Java Architect

Company: Cognizant

Location: Washington DC

Posted Apr 29, 2024

Cognizant is seeking a Java Architect with over 10 years of experience in Core Java development, familiar with Java 7 or higher. The candidate should have experience in Microservices, Spring Boot, and AWS services. They will be responsible for analyzing business requirements, designing and developing components, and ensuring quality code delivery. The role involves working with product owners, domain experts, and product managers to deliver customer value. Cognizant offers competitive benefits and opportunities for professional growth.

Senior Firmware Reverse Engineer

Company: Two Six Technologies

Location: Washington DC

Posted Apr 29, 2024

Two Six Technologies is seeking a Senior Firmware Reverse Engineer in Arlington, Virginia. The role involves collaborating with the team, performing reverse engineering and vulnerability analysis, and assisting with forward development of technical solutions. The ideal candidate should have a degree in computer science or engineering, minimum 3 years of experience in firmware development, and familiarity with reverse engineering tools. An active US Security clearance of Top Secret level is required.

Regional Sales Operations Manager

Company: Appian Corporation

Location: Washington DC

Posted Apr 29, 2024

Appian, a software company specializing in automating business processes, is seeking a Regional Sales Operations Manager. The role involves supporting Regional Sales VPs, operationalizing the regional plan, managing forecasts and pipeline, and driving process improvement initiatives. The ideal candidate should have a college degree, 5-8 years of related experience, preferably in Sales Operations or Sales Finance, and experience with Salesforce and other sales tools. Appian offers comprehensive training, growth opportunities, and a supportive community.

Lead Windows Capability Developer

Company: Two Six Technologies

Location: Washington DC

Posted Apr 29, 2024

Two Six Technologies is looking for a Lead Windows Capability Developer to join their team. The role involves developing and deploying capabilities for customers, and requires experience in developing applications that interact with the Windows kernel and driver development.

Full Stack Java Developer

Company: Dev Technology Group, Inc.

Location: Washington DC

Posted Apr 29, 2024

Dev Technology is seeking a Senior Application Developer to join their team. The ideal candidate will have experience in Java, C#, C++, and GoLanguage, and will be responsible for developing, deploying, and maintaining mission-critical applications for the Department of Homeland Security (DHS). The role involves working on new development and re-engineering efforts, implementing enhancements, and coordinating with other developers. The candidate will also provide software development services on all tiers, including UI, Java, and Oracle, and have experience with DevOps tools like Git, Jenkins, and Maven. Preferred skills include experience with C++ and GoLang, Oracle RDBMS, PL/SQL, and UNIX/LINUX shell scripting. Dev Technology offers a generous benefits package, flexible work schedules, and opportunities for career development.

Proposal Writer/Editor

Company: Harmonia Holdings Group

Location: Washington DC

Posted Apr 29, 2024

Harmonia Holdings Group, LLC is a minority and female-owned federal government contractor that provides innovative solutions to its clients. The company is committed to fostering a workplace that encourages growth, creativity, and employee satisfaction. It offers competitive compensation, a family-focused culture, and a dynamic work environment, as well as various benefits and opportunities for professional development.

Project Designer

Company: CannonDesign

Location: Washington DC

Posted Apr 29, 2024

CannonDesign is seeking a Project Designer with 10+ years of experience for their Washington, DC office. The ideal candidate will be creative, curious, and empathetic, with a strong background in architecture and design. They will collaborate with design leaders, develop innovative design concepts, and mentor emerging professionals. The role involves working on large-scale projects, coordinating with technical leaders, and integrating sustainable design strategies. CannonDesign values diversity, equity, and inclusion, and offers competitive benefits.

Technical Support Specialist - Lvl4

Company: Solutions³ LLC

Location: Washington DC

Posted Apr 29, 2024

Solutions³ LLC is hiring a Tier 1 Technician/Specialist for a mission-critical development and sustainment program. The role involves providing technical support, problem identification, diagnosis, and resolution. The ideal candidate should have U.S. Citizenship, active/current Top Secret clearance with SCI eligibility, and 6+ years of relevant experience. Familiarity with M365, Call Distribution Systems, Red Hat, Microsoft Windows, VMware, SharePoint, and ITIL methodology is desired. The position requires shift work and experience with incident response using an Incident Management System.

Education Services Operations Specialist

Company: Appian Corporation

Location: Washington DC

Posted Apr 29, 2024

Appian, a software company specializing in automating business processes, is seeking a dynamic and driven individual to join their Education Services team. The role involves supporting learners, managing training operations, and contributing to the company's overall success. The ideal candidate should have 3+ years of experience in training operations, strong problem-solving skills, and the ability to work in global virtual teams. Appian offers a flexible work environment, growth opportunities, and a supportive community.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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