Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Project Analyst/Junior PM

Company: BAE Systems, Inc.

Location: Washington DC

Posted Jan 31, 2025

BAE Systems is recruiting a Project Analyst for a high-profile US Navy weapon system. The ideal candidate should be detail-oriented, a self-starter, and capable of working collaboratively with staff, leadership, and customers. Key responsibilities include data analysis, project planning and monitoring, risk management, communication and collaboration, process improvement, and documentation. Required qualifications include a Bachelor's degree in a related field, 4+ years of experience as a Project Analyst, strong data analysis skills, proficiency in tools like Microsoft Excel, PowerPoint, Jira, and Microsoft Project, and excellent communication skills. Preferred qualifications include PMP or CAPM certification, Power BI or Tableau, and experience supporting Navy SSP Strategic Weapons Systems. The salary range is $81,156 - $137,964. BAE Systems offers comprehensive benefits and a rewarding career in defense and security.

Accounts Receivable Specialist (Hybrid)

Company: Altarum

Location: Washington DC

Posted Jan 30, 2025

Altarum, a nonprofit organization with a history dating back to 1946, is seeking an Accounts Receivable Specialist. The role involves preparing complex invoices and account reconciliations for various clients. The ideal candidate should have a Bachelor's degree, at least 35 years of related experience, and proficiency in Deltek Costpoint or comparable systems. The organization focuses on improving health for at-risk and disenfranchised populations, combining expertise in public health, health care delivery, and technology.

Information System Security Engineer (ISSE) - TS/SCI with Poly

Company: Maxar Technologies

Location: Washington DC

Posted Jan 31, 2025

Maxar Technologies is offering an exciting opportunity for an Information System Security Engineer (ISSE) to join a mission-driven team within a critical intelligence organization. The role involves leading Assessment and Authorization (A&A) and information assurance processes, ensuring secure development and maintenance of tools, and providing consultation on system architecture and data flows. The ideal candidate should have a Bachelor's degree with 8-12 years of relevant experience or a Master's/Doctorate with fewer years of experience. Proven experience in supporting A&A processes, strong understanding of DISA STIGs, and comprehensive knowledge of current security risks, protocols, and best practices are required. Desired qualifications include advanced cyber security certifications, experience with RMF process, familiarity with cloud-hosted systems, proficiency in Red Hat or CentOS Linux, and experience in DevSecOps environments.

Full Stack Developer

Company: Redhorse

Location: Washington DC

Posted Jan 31, 2025

Redhorse Corporation is currently hiring a Full Stack Developer with 5+ years of experience in Java and fullstack software development. The role involves designing, developing, and deploying applications in a hybrid cloud environment, contributing to CICD pipelines, and collaborating in an Agile environment. The developer will work with cutting-edge technologies, making a real impact on national security. Required experience includes clearance, experience with Java, fullstack software development, and ORM or NoSQL databases. Desired experience includes familiarity with Spring Boot, React, NodeJS, MongoDB, and various databases and tools.

Regional Sales Manager

Company: Sika

Location: Washington DC

Posted Jan 30, 2025

Sika, a global leader in construction and manufacturing industries, is seeking a self-motivated sales professional for the MidAtlantic region. The ideal candidate will promote, sell, and manage Emseal's line of sealant products, attend trade shows, and represent the company on jobsites. The role requires strong sales, leadership, and communication skills, with a focus on building customer relationships and achieving sales targets.

Java Developer

Company: Redhorse

Location: Washington DC

Posted Jan 31, 2025

Redhorse Corporation is currently hiring a Java Developer to join their team. The role involves participating in software programming initiatives, developing and directing software system validation and testing methods, and developing prototype and deploying solutions within Commercial Cloud Solutions. The ideal candidate should have significant experience with common Agile practices, Java, JavaScript, Angular, and the software development lifecycle within a DevOps toolset. They should also be well-versed with using version control systems and issue-problem tracking systems. The role offers the opportunity to work on challenging projects that directly impact national security.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages