Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Acquisition Specialist and SME - Federal Contracting

Company: Censeo Consulting Group

Location: Washington DC

Posted Apr 03, 2024

Censeo Consulting Group, a top Washington D.C. based management consulting firm, is seeking a passionate and driven Acquisition Specialist. The role involves working closely with federal clients to provide innovative business strategies, agile procurement solutions, and develop procurement policies/processes. The ideal candidate should have a BA/BS, 5+ years of federal government acquisition management experience, and professional certification (CPCM, CFCM, and/or DAWIA/FAC-C III). Censeo offers a competitive compensation package and a flexible work environment in downtown D.C.

Account Mgr III

Company: Forrester

Location: Washington DC

Posted Apr 03, 2024

Forrester is a company that values its community of smart individuals and is committed to empowering them to perform at their best. They are looking for an Account Manager III to build long-term relationships with existing clients, deepen engagement, and identify growth opportunities. The role involves selling to senior management, maintaining metrics, producing forecasts, and leading strategy development for premier accounts. The ideal candidate should have a proven track record in high-performance selling, experience in a consultative selling environment, and excellent communication skills. Forrester is an equal opportunity employer that encourages diversity and provides opportunities for career growth.

Product Manager- Experience Platform Application Hub - Hybrid

Company: Ellucian

Location: Washington DC

Posted Apr 03, 2024

Ellucian, a global leader in EdTech for higher education, is seeking a Product Manager for their SaaS Platform team. The role involves building extension points for the Experience platform, collaborating with internal teams, and engaging with customers to deliver high-value solutions. The ideal candidate should have 2+ years of Product Management experience, expertise in Portal and Application hub space, and experience in building extensibility frameworks. Ellucian offers comprehensive benefits, a learning culture, and diversity and inclusion programs.

Payroll Analyst

Company: VERISIGN

Location: Washington DC

Posted Apr 03, 2024

Verisign is a trusted provider of internet infrastructure services, focusing on security, stability, and resiliency. The company offers a dynamic work environment with competitive benefits and career growth opportunities. The Payroll Analyst role involves preparing and processing biweekly payrolls, maintaining accurate records, and providing excellent customer service. The position requires 5+ years of payroll experience, proficiency in ADP/Vantage and Oracle software, and strong communication skills. The pay range is $60,100 - $81,300, with potential for bonuses and stock awards. Verisign is an equal opportunity employer.

Engagement Manager

Company: Censeo Consulting Group

Location: Washington DC

Posted Apr 03, 2024

Censeo Consulting Group, a top Washington D.C. based management consulting firm, is seeking an experienced Engagement Manager. The ideal candidate will have a BA/BS degree, 7-12 years of consulting experience, and a strong academic background. They will manage project teams, mentor team members, and ensure client satisfaction. The role involves leading teams in Strategic Planning, Data Analytics, Acquisition Support, and Program Management projects. Censeo offers a competitive compensation package, flexible work opportunities, and a collaborative, award-winning culture.

Sr. Systems Engineer - Automation

Company: VERISIGN

Location: Washington DC

Posted Apr 03, 2024

Verisign is seeking a Systems Engineer IV to lead a team responsible for building, managing, and maintaining operational infrastructure. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 8+ years of experience in mission-critical systems, strong automation skills, and excellent understanding of Linux configuration and administration. The role involves overseeing technical designs, developing deployment automation tools, and providing critical technical leadership. The position is based in Reston, VA, with a pay range of $132,500 - $179,300.

Proposal Specialist

Company: Prometheus Federal Services (PFS)

Location: Washington DC

Posted Apr 03, 2024

Prometheus Federal Services (PFS) is seeking a Proposal Specialist with at least 5 years of experience in government proposal development. The role involves managing the full life cycle of RFP analysis, response development, writing, and submission. The specialist will also support broader business development activities, including managing day-to-day contract vehicle PMO activities, partner management, database management, and survey development. The ideal candidate should have excellent organization, facilitation, verbal, and written communication skills, and be able to work with Subject Matter Experts to understand and document technical and management approaches.

Project Management Specialist

Company: Technical Assent

Location: Washington DC

Posted Apr 03, 2024

Technical Assent is seeking a Project Management Specialist for a full-time position. The role involves financial oversight of federal government client projects, developing and monitoring budgets, reviewing deliverables, maintaining schedules, and supporting project knowledge management. The ideal candidate should have a Bachelor's degree, 5+ years of experience in government contracting, strong Excel skills, and understanding of government contracting budgets and modifications. Preferred qualifications include CAPM or PMP certification, experience with contract modifications, and managing business travel in a government contracting environment. The position is remote with some on-site meetings in Washington, D.C. Technical Assent offers a competitive benefits package and is committed to a discrimination-free workplace.

Problem Solver Consultant

Company: Technical Assent

Location: Washington DC

Posted Apr 03, 2024

Technical Assent is seeking a Problem Solver Consultant for a full-time position. The role involves working on strategic government programs, delivering high-quality solutions, and collaborating with teammates. The ideal candidate should have a bachelor's degree, 4+ years of relevant experience, and knowledge of Human-Centered Design, accessibility testing, and remediation. The position is remote with some on-site meetings in Washington, D.C. Technical Assent offers a competitive benefits package and is committed to a diverse and inclusive workplace.

Identity and Access Management (IAM) Analyst

Company: VERISIGN

Location: Washington DC

Posted Apr 03, 2024

Verisign, a trusted provider of internet infrastructure services, is seeking an experienced Identity and Access Management (IAM) Business System Analyst. The role involves enhancing enterprise IAM capabilities, conducting thorough analyses, and managing projects. The ideal candidate should have a strong background in business system analysis, deep understanding of IAM technologies, and ability to collaborate effectively. Responsibilities include identifying IAM requirements, planning and executing projects, coordinating with vendors, and defining efficient intake processes. The position is based in Reston, VA, with a pay range of $120,500 - $163,100.

Data Manager - Capital Markets

Company: Stori Card

Location: Washington DC

Posted Apr 03, 2024

Stori is a rapidly growing fintech company based in Mexico, with offices in the US and Asia. They have raised $250 million from top global venture capital funds and are known for their innovative credit card product. The company is seeking a Data Manager for their Capital Markets team to lead the development of databases, pipelines, reporting, and analytics. The role involves heavy collaboration with internal teams and the responsibility of managing multi-team projects. Stori offers a competitive salary package, professional development opportunities, and a flexible work environment.

Platform Engineer IV

Company: VERISIGN

Location: Washington DC

Posted Apr 03, 2024

Verisign is seeking a Platform Engineer IV to join their team in Reston, VA. The role involves developing and maintaining the Verisign Kubernetes platform, integrating security practices, and documenting the platform for use by application teams. The ideal candidate should have experience with Kubernetes, infrastructure-as-code, Python, network protocols, and security. The position offers a competitive salary range of $132,500 - $179,300 and a flexible, hybrid work schedule. Verisign is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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