Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Technical Account Manager, Enterprise

Company: Altana AI

Location: Washington DC

Posted Apr 03, 2024

Altana is seeking a Technical Account Manager with 5+ years of experience in account management, preferably with a complex data platform. The role involves driving user adoption, assisting with analysis, providing support, and collaborating with cross-functional teams. Altana values diversity, personal development, and impacting the world through its supply chain and logistics solutions. The company is committed to engineering excellence and equal opportunity employment.

Political Account Manager - Customer Success

Company: Cross Screen Media

Location: Washington DC

Posted Apr 03, 2024

Cross Screen Media is seeking a Political Account Manager to lead high profile political/public affairs client accounts. The role involves owning agency customer relationships, developing cross-channel strategies, guiding customers on audience targeting, and working closely with various teams to ensure campaign goals are met. The ideal candidate should have exceptional critical thinking skills, a background in politics, strong communication skills, and the ability to adapt quickly to new processes. This is a full-time salaried position with benefits, located in the DC area or willing to relocate for a hybrid role.

Senior Analyst, Finance LTS

Company: Consilio LLC

Location: Washington DC

Posted Apr 03, 2024

The job posting is for a Senior Financial Analyst position in Washington, DC. The role involves financial analysis, reporting, budget management, and cost control. The ideal candidate should have a degree in Finance or related field, 5+ years of experience, and strong proficiency in financial modeling and data analysis tools. The position requires excellent analytical skills, interpersonal skills, and the ability to work in a fast-paced environment.

Senior Analyst, Finance ELS

Company: Consilio LLC

Location: Washington DC

Posted Apr 03, 2024

Consilio is seeking a Senior Financial Analyst for a hybrid position in Washington, DC. The role involves financial analysis, reporting, budget management, and cost control. The ideal candidate should have a finance degree, 5+ years of experience, and strong analytical skills. They should be proficient in financial modeling, forecasting, and data analysis tools. The position offers opportunities for revenue growth, cost optimization, and margin improvement.

Lead IT Analyst SAP PTP/OTC

Company: Emergent BioSolutions

Location: Washington DC

Posted Apr 03, 2024

Emergent BioSolutions is seeking a Lead Business Analyst, IT for a fully remote position. The role involves maintaining, developing, and supporting SAP ECC 6.0 applications, providing technical support to various departments, and leading end-to-end solutioning of IT solution architecture utilizing SAP and best practices. The ideal candidate should have a Bachelor's degree in information systems or a related field, 12 years of experience as a Lead Business Analyst, and expertise in SAP MM and SD modules, SAP ECC and S/4 Hana, and Computerized System Validation & quality assurance/compliance regulations.

Senior Director, Commercial Counsel

Company: Inspiration Mobility

Location: Washington DC

Posted Apr 03, 2024

Inspiration Mobility, the first Electrification Accelerator, is seeking a legal professional to provide critical support and services. The role involves working closely with various teams to onboard new customers and support existing ones in transitioning to EVs. The ideal candidate will have a J.D. or L.L.M., 4-7 years of legal experience, and expertise in leasing, mobility, fleet management, charging, or electric vehicles. The role offers the opportunity to make a significant impact on reducing greenhouse gas emissions and decarbonizing the planet.

Political Account Coordinator - Customer Success

Company: Cross Screen Media

Location: Washington DC

Posted Apr 03, 2024

The job posting is for a Political Account Coordinator role at Cross Screen Media, a company that helps customers plan, activate, and measure video advertising campaigns. The role involves working with high-profile political clients, planning and activating video campaigns, and providing customer support. The company values innovation, creativity, and excellence, and offers opportunities for professional growth and development.

Senior Project Development Engineer

Company: Ameresco

Location: Washington DC

Posted Apr 03, 2024

Ameresco, a leading cleantech integrator and renewable energy asset developer, is seeking a Senior Project Development Engineer for its West Engineering team in the Pacific Northwest. The role involves developing and implementing design-build projects, energy performance contracting projects, and renewable energy initiatives. The ideal candidate will have a Bachelor's degree in mechanical or electrical engineering, at least five years of energy efficiency or design-build experience, and a Washington State Professional Engineer (PE) certificate or ability to attain it. The role requires proficiency in AutoCAD, Bluebeam, On Screen Take Off, and other relevant software, as well as excellent communication and presentation skills. Ameresco offers a competitive benefits package and fosters a culture of innovation, diversity, and inclusion.

Technical Account Manager, Logistics

Company: Altana AI

Location: Washington DC

Posted Apr 03, 2024

Altana is seeking a Technical Account Manager with 5+ years of experience in a dynamic SaaS environment, ideally in the supply chain and logistics industry. The TAM will collaborate closely with customers, driving onboarding, adoption, and value realization of Altana's Atlas platform. The role involves conducting regular check-ins, leading Quarterly Business Reviews, and identifying expansion opportunities. Altana values diversity, collaboration, and continuous improvement, offering a chance to work on a mission-driven project with global societal impact.

Systems Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Apr 03, 2024

Harmonia Holdings Group, LLC, a minority and female-owned federal government contractor, is seeking a Systems Engineer. The role involves designing, implementing, and maintaining IT infrastructure, ensuring efficiency, reliability, and security. The ideal candidate should have a Top Secret clearance, relevant degree, and experience in systems engineering. Harmonia offers competitive benefits, a family-focused culture, and opportunities for professional growth. The company has been recognized for its outstanding work culture and innovative work.

Tier 1/ Tier 2 Helpdesk Tech

Company: SiloSmashers

Location: Washington DC

Posted Apr 03, 2024

SiloSmashers is seeking a System Engineer Level II to provide Tier 1 support for a federal client. The role involves troubleshooting and repairing workstations, peripherals, network cabling, applications, and network operating systems. The ideal candidate should have a strong interest in learning new technology, excellent communication skills, and experience with ServiceNow and MECM. The position requires at least 10 years of related experience, Microsoft or CompTIA certifications, and U.S. citizenship.

Lead Sales Engineer, Enterprise

Company: Altana AI

Location: Washington DC

Posted Apr 03, 2024

Altana Technologies is seeking a Sales Engineer to join their team. The role involves presenting Altana's innovative solutions to diverse audiences, providing pre-sales technical support, and contributing to product and marketing improvements. The ideal candidate should have experience in a pre-sales environment, excellent presentation skills, broad experience with large-scale technologies, and a university degree in a relevant field. Altana values collaboration, engineering excellence, personal development, and diversity.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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