Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Digital Network Manager, Analytics

Company: NPR

Location: Washington DC

Posted Apr 03, 2024

NPR, a renowned multimedia organization, is seeking a Digital Network Manager for Analytics. The role involves managing and understanding the performance of the NPR Network, collaborating with member stations, and serving as a subject matter expert on analytics products. The ideal candidate should have extensive experience with digital products, excellent communication skills, and a commitment to customer service. Preferred qualifications include understanding of the public broadcasting industry, digital analytics, and CRM experience. The role is remote-friendly and offers a salary range of $90,000-$109,000 plus benefits.

Director of Opthalmology Operations

Company: MedStar Health

Location: Washington DC

Posted Apr 03, 2024

MedStar Ophthalmology is seeking an experienced Director of Operations for their service line in D.C. and Maryland. The role involves strategic planning, team leadership, patient experience, and partnering with physicians. Primary duties include managing physician schedules, overseeing daily operations, leading a diverse team, directing financial performance, maintaining facilities, and ensuring patient satisfaction. Qualifications include a Bachelor's degree, 5-7 years of management experience, and a preference for a Master's degree in Healthcare Administration. MedStar Health offers a comprehensive rewards package, a focus on teamwork and diversity, and numerous career opportunities.

Customer Support Associate

Company: Quorum

Location: Washington DC

Posted Apr 03, 2024

Quorum, a leading provider of workflow software and information services for government affairs professionals, is seeking a Customer Support Associate. The role involves resolving customer queries, recommending solutions, and guiding product users through features and functionalities. The company offers a competitive compensation structure, flexible work options, and a supportive team environment. Quorum is committed to advancing pay equity and fostering a diverse and inclusive workplace.

Accts Analyst II GPG

Company: MedStar Health

Location: Washington DC

Posted Apr 03, 2024

The job description highlights the responsibilities of a finance and accounting professional at MedStar Health. The role involves performing various financial tasks, developing department goals, and managing resources. The job also emphasizes the importance of teamwork, equity, and diversity within the organization.

Alliances Director, Public Sector

Company: Immuta

Location: Washington DC

Posted Apr 03, 2024

Immuta, a data security platform provider, is seeking an Alliances Director for the Public Sector. The role involves working with hyperscale public sector cloud vendors, cloud-native big data and analytics ecosystem vendors, government SI's, federal resellers, and other partners. The ideal candidate should have 5-10+ years of Public Sector business development or sales experience, familiarity with AWS, Microsoft, Databricks, Snowflake, Starburst, Carahsoft, ViON, and Vertosoft. The role requires managing partner sales targets, developing capacity plans, and driving ARR growth. The company offers competitive benefits including 100% employer-paid healthcare, mental wellness platform, stock options, wellness perks, paid parental leave, unlimited PTO, and learning and development resources.

Senior Digital Project Manager

Company: Throughline, Inc.

Location: Washington DC

Posted Apr 03, 2024

Throughline, a leading visual information design firm, is hiring a Senior Digital Project Manager. The role involves managing client relationships, coordinating internal teams, and delivering exceptional work. The ideal candidate should be a self-starter with experience in strategic communications, project management, data analysis, and graphic design. Key responsibilities include nurturing client relationships, managing projects, and collaborating with interdisciplinary teams. Qualifications include a bachelor's degree, 6+ years of relevant experience, strong interpersonal skills, and the ability to work under pressure.

Senior Director, Sales Enablement

Company: Appian Corporation

Location: Washington DC

Posted Apr 03, 2024

Appian is seeking a Head of Field Excellence Programs to lead a team of Field Excellence Program Managers. The role involves aligning and streamlining end-to-end experiences for sellers and buyers, driving growth and profitability, and managing a roadmap of Field Excellence programs. The ideal candidate should have a Bachelor's degree, 10+ years of relevant experience, strong leadership skills, and the ability to work in a fast-paced, cross-functional environment. Appian offers comprehensive training, growth opportunities, and a supportive community.

Strategic Account Executive

Company: Quorum

Location: Washington DC

Posted Apr 03, 2024

Quorum, a leading provider of workflow software and information services for government affairs professionals, is seeking a Strategic Account Executive with a proven track record in enterprise level SaaS solutions. The role involves managing the entire sales cycle, generating new business opportunities, and growing existing accounts. The ideal candidate should have 10+ years of experience, a multi-year track record of meeting or exceeding annual quotas, and complex sales experience. The company offers a fast-paced, supportive environment with flexible work options, competitive benefits, and opportunities for professional growth.

Technical Solutions Architect (Public Sector)

Company: Appian Corporation

Location: Washington DC

Posted Apr 03, 2024

Appian is seeking an experienced Architect to join their Customer Success team. The role involves advising customers on technical design, architecture, and implementation of Appian solutions, supporting the sales cycle, and leading the development of Appian Customer Success innovations. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, at least 5 years of experience in advising customers on government cloud computing platforms, and experience with architecting secure cloud-based hosting solutions. Appian offers comprehensive training, continuous learning opportunities, and a supportive community.

Solutions Consultant

Company: Quorum

Location: Washington DC

Posted Apr 03, 2024

Quorum, a leading provider of workflow software and information services for government affairs professionals, is seeking a Solutions Consultant. The role involves onboarding new customers, providing managed services, and driving process improvements. The ideal candidate has at least one year of experience in a similar role, is organized, detail-oriented, and has expertise in public affairs, grassroots advocacy, stakeholder mapping, legislative tracking, or graphic design. Quorum offers a competitive compensation structure, flexible work options, and a supportive team environment.

Associate Product Marketing Manager

Company: Upside

Location: Washington DC

Posted Apr 03, 2024

Upside is a company that aims to revolutionize traditional retail by integrating online retail technologies such as profit measurement, attribution, and incrementality. Their platform offers users increased cashback and provides brick-and-mortar businesses with new profitable customers. The Product Marketing team at Upside is crucial in connecting products to retailers and driving growth. They are seeking a Product Marketing expert with 2+ years of experience in product marketing, management consulting, or investment banking. The role involves developing strategies for expanding the merchant base, creating product collateral, and supporting new product launches. Upside values diversity and inclusivity, and has been recognized as a top workplace in the USA.

Senior Product Marketing Manager

Company: Deque Systems, Inc.

Location: Washington DC

Posted Apr 03, 2024

Deque Systems is a women-owned web accessibility software and services company, renowned for its mission of Digital Equality. Employees appreciate the altruistic nature of their work, the flat organizational structure, and the company's commitment to accessibility. Deque is seeking a Senior Product Marketing Manager to join their growing marketing team. The role involves partnering with product management, developing launch strategies, managing influencer relations, creating content, conducting competitive marketing, and enabling the organization on product marketing best practices. Requirements include 8-12 years of product & technical marketing experience, strong copywriting skills, experience in developing demos, webinars, and technical collateral, and team management experience. Familiarity with developer marketing and web development tools is preferred. The position is remote with a salary range of 155K - 170K.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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