Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Technical Support Specialist / Systems Engineer

Company: MainSpring, Inc.

Location: Washington DC

Posted Apr 03, 2024

MainSpring, an IT strategy and consulting firm, is seeking a Systems Engineer for the Integration team. The role involves managing and maintaining computers for internal and client users, responding to service requests, resolving server, desktop, and network issues, and providing VoIP support, firewall management, and end-user help desk support. The ideal candidate should have a minimum of 4 years of IT experience, strong customer service skills, and hands-on experience with Windows Server, Windows 8, Windows 10, and Mac OS X. Knowledge of virtual environments like VMware, Hyper-V, Azure, and AWS is also required. MainSpring offers a family-friendly, innovative work environment with comprehensive benefits, including medical, dental, vision coverage, 401k matching, and tuition reimbursement.

Staff Development Manager, Program Coordination Unit

Company: CIPE

Location: Washington DC

Posted Apr 03, 2024

The Center for International Private Enterprise (CIPE) is a core institute of the National Endowment for Democracy and the U.S. Chamber of Commerce. CIPE designs and implements projects worldwide to promote democracy and private sector-led economies. The Staff Development Manager position, based in Washington, D.C., is responsible for organizing internal training and learning activities to enhance staff skills and knowledge. The ideal candidate should have a Bachelor's degree in Organizational Development, Social Science, Industrial Psychology, or Human Resources, and at least 5-8 years of experience in training and development. CIPE offers competitive benefits and a salary comparable to other international non-governmental organizations.

UI/UX Designer

Company: CoreSphere, LLC

Location: Washington DC

Posted Apr 03, 2024

CoreSphere is hiring a Salesforce UI/UX Developer for a remote position supporting a Health and Human Services project. The developer will leverage Salesforce Public Sector foundation to build and deliver UX/UI design solutions, create interfaces for desktop and mobile platforms, and manage organization-wide defaults. The role requires expertise in WCAG AA standards, Adobe Photoshop and InDesign, front-end web development technologies, APEX, SOQL, and Salesforce declarative development tools. The company offers competitive pay, benefits, and a diverse, inclusive work environment.

Deployment Support Engineer

Company: MainSpring, Inc.

Location: Washington DC

Posted Apr 03, 2024

MainSpring is seeking a Deployment Support Engineer for the DC-MD-VA metro area. The role involves planning and supporting new system installations, software and hardware upgrades, and providing onsite services. The ideal candidate should have at least 1 year of hands-on experience with Microsoft Windows client operating systems, working knowledge of Microsoft Office applications, and basic experience with Office 365 administration. Excellent communication and customer service skills are required. The job offers a salary of $45,000-$50,000 annually, medical, dental, and vision coverage, 401k with company match, and various other benefits. MainSpring is an IT strategy and consulting firm that fosters a family-friendly, innovative, and challenging work environment.

IT Sales Executive / Sr. Technology Advisor

Company: MainSpring, Inc.

Location: Washington DC

Posted Apr 03, 2024

MainSpring, an IT strategy and consulting firm, is seeking a seasoned sales executive with a strong background in technology sales. The ideal candidate will be a remote, full-time employee, earning a base salary of $80,000-$90,000 plus commission. The role involves consistently meeting or exceeding sales quotas, developing and executing prospecting plans, and presenting MainSpring's IT services to potential clients. The candidate must have 5+ years of related sales experience, a proven track record of meeting quotas, and excellent prospecting and consultative selling skills. MainSpring offers a family-friendly, innovative work environment with comprehensive benefits, including medical, dental, vision coverage, 401k matching, and tuition reimbursement. The company is headquartered in Frederick, Maryland, and supports a wide range of clients, including businesses, non-profits, and government agencies.

Senior Network Engineer and Solution Architect

Company: Hill Associates Corporation

Location: Washington DC

Posted Apr 03, 2024

Hill Associates Corporation is seeking a Senior Network Engineer and Solution Architect to join their team. The job involves working with federal agencies and requires experience with Cisco technology, cloud network solutions, and SD-WAN solutions.

Senior ServiceNow Developer

Company: Intact Technology

Location: Washington DC

Posted Apr 03, 2024

Intact Technology is seeking a ServiceNow Senior Developer with 5+ years of software design and development experience, including 3+ years in ServiceNow development. The ideal candidate should have multiple implementations of ServiceNow modules within the last 2 years, experience with Web technologies, and Agile/Scrum methodologies. Intact Technology values a healthy work/life balance, employee satisfaction, and offers exceptional benefits. The company culture thrives on individuality, independence, autonomy, and empowerment.

Client Support Associate, AMS

Company: Billhighway

Location: Washington DC

Posted Apr 03, 2024

The job posting is for a Client Support Associate role in the AMS team, which supports various software suites for non-profit clients. The company values personal and career development, offers competitive compensation, and fosters a collaborative and caring culture. The role involves handling customer service inquiries, collaborating with other departments, and advocating for customers. Successful candidates will have a technical degree, relevant SaaS support experience, and understanding of technologies like MS SQL, HTML, JavaScript, and CSS.

Project Manager - PMP Required

Company: Trilogy Federal

Location: Washington DC

Posted Apr 03, 2024

Trilogy Federal is seeking a Project Manager with extensive experience in project management and consulting to support a large healthcare organization. The ideal candidate will have strong verbal, written, and interpersonal skills, and a desire to learn and contribute. The role involves leading projects, mentoring junior team members, and serving as a trusted advisor to client personnel. The position requires a high level of face-to-face client interaction and a hybrid schedule of teleworking and traveling. The minimum requirements include a Bachelor's degree, 4+ years of project management experience, a PMP certificate, and the ability to travel 70-80% of the time. Preferred qualifications include experience in large healthcare enterprises and expertise in program management, project management, and national initiatives.

IV&V Tester -- Remote

Company: Teracore

Location: Washington DC

Posted Apr 03, 2024

Teracore is a Service Disabled Veteran Owned Small Business offering management consulting and IT services. They emphasize long-term employment and diverse talents to meet customer objectives. The company is seeking a US Citizen with a degree in Computer Science or IT, and 7-10 years of experience in performance testing, particularly with LoadRunner. The ideal candidate should have strong scripting skills, experience with performance diagnostics, and understanding of cloud technologies like AWS or Azure. Teracore values diversity and equal opportunity employment.

FOIA-BPA Project Manager-DC

Company: EM Key Solutions

Location: Washington DC

Posted Apr 03, 2024

The text describes a job posting for a FOIA BPA Project Manager. The job involves managing government contracts, FOIA processing, and communications. The company, CORTEK, Inc., is a Service-Disabled Veteran-Owned Small Business.

Program Analyst

Company: Trilogy Federal

Location: Washington DC

Posted Apr 03, 2024

Trilogy Federal is seeking a Program Analyst with consulting experience to support a large healthcare organization. The role involves collaborating with teams, conducting analysis, and managing risks. The ideal candidate should have strong communication skills, be detail-oriented, and able to work independently and in a team. The position offers a competitive benefits package and a hybrid work schedule, including travel. The company is an Equal Employment Opportunity employer.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

Related Pages