Customer Satisfaction Jobs in Washington DC
40,701 open positions · Updated daily
Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.
UI/UX Design (Short Term Assignment)
Company: ActioNet, Inc.
Location: Washington DC
Posted Mar 18, 2024
ActioNet is seeking a Senior UI/UX Design Specialist with a Public Trust clearance in the Washington D.C. metro area. The ideal candidate should be creative, talented, innovative, and dynamic, with a strong portfolio and at least three years of experience leading a front-end application-based team. Key responsibilities include supporting the client's product vision, creating user-centered design solutions, and conducting user research. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with a commitment to quality, customer service, and community involvement. ActioNet has been named a Top Workplace for ten consecutive years and offers an exceptional corporate culture that nurtures mutual success for customers, employees, and communities.
Senior Salesforce Developer
Company: Infosys
Location: Washington DC
Posted Mar 18, 2024
Infosys is seeking a Senior Salesforce Developer with extensive experience in Apex Programming, Lightning development, and Salesforce Development Life Cycle. The role involves interfacing with stakeholders, creating high-level design artifacts, delivering high-quality code, and leading validation for testing. The company offers a learning culture, competitive pay, and benefits including medical insurance, 401(k) plan, and paid time off. Infosys is an equal opportunity employer.
Technical Specialist (IHC)
Company: MedStar Health
Location: Washington DC
Posted Mar 18, 2024
<p><strong>General Summary of Position<strong> <p> <p>The Clinical Technical Specialist serves as knowledge expert and technical consultant for the immunochemistry IHC department In this role you will provide technical information coordination and advice to laboratory staff in said area <p> <p><b>Responsibilities include<b> <p> <ul><li>Provides technical advice and information in a scientific specialty such as microbiology clinical chemistry histology hematology diagnostic immunology immunohematology Serves as a knowledge expert and technical consultant in the specialty area Performs laboratory testing in assigned specialty areas as needed<li> <li>Evaluates and explains abnormal or unusual test results and assists technologists in solving problems Correlates lab results with pathology and physiologic states to determine validity of data<li> <li>Researches and develops new techniques testing methods and procedures for the laboratory section Performs and or reviews method validation procedures and data Performs data collection advanced data analysis and clinical correlations Performs special projects as assigned<li> <li>Prepares and revises standardized policies and procedures for the specialty area<li> <li>Assist Quality Assurance personnel with development of quality assurance programs and implementation of quality plans for the assigned areas Makes decisions concerning quality control and quality assurance data and initiates corrective actions Review proficiency testing results and assures that corrective actions are appropriate for survey deficiencies<li> <li>Participates in the implementation and ongoing developmentimprovement of information and technical systems<li> <li>Participates in orientation and training of laboratory staff students and residents as required<li> <li>Assists in assuring that the laboratory is in compliance with all hospital and laboratory accreditation compliance requirements<li> <li>Notifies Manager of any issues that arise that may impair the performance of the Lean Workflow procedure makes suggestions for improvement and assists in implementation of solution<li> <ul><p><b>Qualifications<b> <p> <ul><li>Bachelors degree or higher level of education in Chemical Physical Biological Clinical Laboratory Science or a closely related field <li> <li>12 years of progressively more responsible clinical laboratory experience specifically in IHC <li> <li>ASCP American Society of Clinical Pathologist Certification Required Bachelors degree holders ASCP certification requirement is waived for applicants with a MD degree or Masters degree or PhD degree but highly preferred<li> <ul><p><strong>Why MedStar Health<strong> <p> <p>At MedStar Health we understand that our ability to treat others well begins with how we treat each other We work hard to foster an inclusive and positive environment where our associates feel valued connected and empowered We live up to this promise through <p> <ul><li> <b>Strong emphasis on teamwork <b>our associates feel connected to each other and our mission as an organization In return our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark<li> <li> <b>Strategic focus on equity inclusion amp diversity <b>we are committed to equity for all people and communities We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization<li> <li> <b>Comprehensive total rewards package <b>including competitive pay generous paid time off great health and wellness benefits retirement savings education assistance and so much more<li> <li> <b>More career opportunities closer to home <b>as the largest healthcare provider in the BaltimoreWashington DC region there are countless opportunities to grow your career and fulfill your aspirations<li> <ul><p><strong>About MedStar Health<strong> <p> <p>MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington DC region while advancing the practice of medicine through education innovation and research Our team of 32000 includes physicians nurses residents fellows and many other clinical and nonclinical associates working in a variety of settings across our health system including 10 hospitals and more than 300 communitybased locations the largest home health provider in the region and highly respected institutes dedicated to research and innovation As the medical education and clinical partner of Georgetown University for more than 20 years MedStar Health is dedicated not only to teaching the next generation of doctors but also to the continuing education professional development and personal fulfillment of our whole team Together we use the best of our minds and the best of our hearts to serve our patients those who care for them and our communities Its how we treat people <p> <p>MedStar Health is an Equal Opportunity EO Employer and assures equal opportunity for all applicants and employees We hire people to work in different locations and we comply with the federal state and local laws governing each of those locations MedStar Health makes all decisions regarding employment including for example hiring transfer promotion compensation benefit eligibility discipline and discharge without regard to any protected status including race color creed religion national origin citizenship status sex age disability veteran status marital status sexual orientation gender identity or expression political affiliations or any other characteristic protected by federal state or local EO laws If you receive an offer of employment it is MedStar Healths policy to hire its employees on an atwill basis which means you or MedStar Health may terminate this relationship at any time for any reason<p>
Resource Manager (Remote-Friendly)
Company: Bare International
Location: Washington DC
Posted Mar 18, 2024
The job position involves recruiting, scheduling, and managing independent contractors for customer experience projects. The role requires strong communication skills, proficiency in MS Office, and the ability to handle multiple projects simultaneously. The ideal candidate should have 1-2 years of experience in recruiting or a temporary agency, and possess problem-solving skills, self-motivation, and the ability to work independently. BARE International values diversity and inclusion, and encourages all protected classes to apply.
VP, Strategic Growth
Company: IntelliBridge
Location: Washington DC
Posted Mar 18, 2024
IntelliBridge is seeking a VP of Strategic Growth to drive growth within the Department of Homeland Security (DHS) and its supporting agencies. The ideal candidate will have extensive experience in federal business development, consulting, or operations, with a proven track record of identifying, qualifying, bidding, and winning programs. They must have knowledge of US Government contracting, IT practices, and strong presentation skills. The role involves building and managing a capture pipeline, developing winning strategies, and maintaining professional integrity.
Systems Engineer
Company: Avid Technology Professionals
Location: Washington DC
Posted Mar 18, 2024
<p>MANDATORY SKILLS 8+ years of directly relevant experience <p> <p>2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning <p> <p>Significant consulting experience within complex global organizations with the ability to influence and consult in an ITIL ITSM Services environment <p> <p>Experience in defining and deploying futurestate ITSM processes and in identifying solutions from a people process and technology perspective <p> <p>Excellent communication and presentation skills <p> <p>Experience in analyzing and recommending ITSM strategies based on business priorities <p> <p>Excellent interpersonal skills customercentric attitude and experience working with diverse team <p> <p>Strong problemsolving and analytical skills with an aptitude and passion for learning new technologies <p> <p>Familiarity with the ServiceNow platform including development of customizations beyond outofbox <p> <p>Strong documentation and technical writing experience <p> <p>Bachelors degree in Systems Engineering Computer Science Information Systems or related technical field Two years of related work experience may be substituted for each year of degree level education <p> <p>Must be a US Citizen <p> <p>Must be able to obtain DHS suitability prior to starting employment <p> <p>Must be able to obtain a TSSCI Clearance <p> <p>OPTIONAL SKILLS Experience with Scaled Agile Framework SAFe knowledge and experience <p> <p>Experience with collaboration tools including MS Teams MS Outlook MS SharePoint Atlassian Jira Atlassian Confluence and Atlassian Jira Align <p> <p>DoD 85701M Compliance at IAT Level I eg Certified Information Systems Security Professional CISSP certification required <p> <p>Agile software development methodology certification eg SCRUM Master desired <p> <p>Certified Systems Engineering Professional CSEP certification desired <p> <p><strong> About Avid Technology Professionals <strong> <p> <p>Avid Technology Professionals LLC ATP is a premiere provider of software and systems engineering and acquisition program management services for the community ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government in state governments and in the commercial sectors Delivered by seasoned experts in the IT field ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors <p> <p><strong> Employee Benefits <strong> <p> <p>The ATP Employee Benefits package includes <p> <ul><li> A Supportive and Equitable Working Environment that is both Stimulating and Challenging <li> <li> Competitive Hourly Salary <li> <li> Unique Employee Success Sharing Program that allows ATP employees to Share in Companys Successes <li> <li> Automatic Approved Overtime as long as contract permits <li> <li> Retirement Pay 401K 100 company paid immediately vested with ProfitSharing Component <li> <li> Company Medical Coverage Plans HMO Open Access PPO plans <li> <li> Company Dental Plan widely accepted comprehensive and flexible <li> <li> Progressive Overtime Policy <li> <li> Flexible Spending Account benefit <li> <li> Lucrative Referral Bonus Policy <li> <li> Holiday Scheduling that Coincides with Government Holidays <li> <li> Robust Professional Expenses amp Training Program <li> <li> Computer Allowance <li> <li> Internet Allowance <li> <li> Short and Long Term Disability <li> <li> Life Insurance <li> <ul>
Senior Manager. Software Engineering, Full Stack
Company: Capital One
Location: Washington DC
Posted Mar 18, 2024
Capital One is seeking a Senior Manager Software Engineer with at least 8 years of experience in software engineering and 1 year of cloud computing experience. The role involves leading a team of developers to create solutions that help attract and retain top talent, collaborating with digital product managers to deliver robust cloud-based solutions, and utilizing various programming languages and AWS tools. The company offers a comprehensive set of benefits and is committed to diversity and inclusion.
Senior Imagery Analyst
Company: ManTech
Location: Washington DC
Posted Mar 18, 2024
ManTech International Corporation is seeking a Senior Imagery Analyst with 11+ years of experience in the Intelligence Community. The role involves providing imagery analysis services, supporting technology gaps, and collaborating with other IC analysts. The ideal candidate should have expertise in geospatial tools, proficiency in ArcGIS, and strong communication skills. The position requires an active TS/SCI clearance and the ability to obtain a Polygraphy. ManTech is an equal opportunity employer.
Senior Consultant or Manager, Project Controls
Company: Project Farma
Location: Washington DC
Posted Mar 18, 2024
Project Farma is seeking a Consultant to lead and support projects related to biomanufacturing. The role involves working collaboratively with clients, vendors, and internal teams, providing project management, validation, engineering, quality/compliance, and consulting services. The Consultant will be responsible for leading small project teams, developing project strategies, and mentoring team members. They will also be expected to maintain and present site dashboards, support business development, and continually develop their technical aptitude in the life science space. The ideal candidate will have a Bachelor's degree in Life Sciences, Engineering, or a related discipline, and at least 3 years of project controls experience. Full COVID-19 vaccination is required.
Director, Gartner Technology Sales Marketing - Americas Public Sector
Company: Gartner
Location: Washington DC
Posted Mar 18, 2024
<p><b>About Gartner Global Marketing <b> <p> <p>Gartner delivers actionable objective insight to executives and their teams Our expert guidance and tools enable faster smarter decisions and stronger performance on an organizations mission critical priorities Our Global Marketing team strives to understand the needs of the customers and communities we serve and design the most effective programs to profitability meet those needs This team accelerates sales activity by attracting engaging and converting leaders and their teams through the delivery of compelling Gartner insights and experiences throughout the buyer journey <p> <p><b>Director GTS Marketing Americas Public Sector<b> <p> <p>Were looking for an experienced Director of B2B Marketing to lead our Americas Public Sector segment The candidate must have extensive experience marketing to or for government agencies ideally at the federal or state level The candidate will have a strong executive presence We are looking for a Marketing leader with proven experience in developing comprehensive marketing strategies for the government sector and buyers in the IT organizations including but not limited to developing multichannel campaigns and buyer journeys to drive lead generation and appointments sales enablement and event support Were looking for a collaborative leader with a passion for customercentric marketing and sales productivity <p> <p><b>What You Will do<b> <p> <ul><li>Assess a complex market landscape and create focused integrated marketing plans<li> <li>Create strategy for the public sector and assigned IT roles including messaging offers digital buyer journeys enablement and promotional plans to drive prospect conversion and revenue growth<li> <li>Work effectively and collaborate closely in a highly matrixed environment with Sales Product Research and global marketing partners to continually align marketing activities and priorities<li> <li>Lead global marketing plans for assigned global program andor role in addition to regional public sector programming<li> <li>Execute leveraging various centers of excellence<li> <li>Be operationally excellent by presenting plans forecasts and write clear succinct and compelling performance reviews describing Marketing initiatives and insights to evaluate and optimize performance<li> <li>Develop KPIs goals and targets for functions supporting the solution business<li> <li>Develop test plans to optimize and innovate marketing programs<li> <li>Coordinate activities and plans with Events Marketing and Global Marketing campaigns<li> <li>Prioritize effectively in a fastpaced environment while having fun and creating a strong culture on the team and for two direct reports<li> <ul><p><b>What You Will Need<b> <p> <ul><li>Bachelors degree in business or marketing<li> <li>10+ years direct experience in related role for the public sector<li> <li>5+ years managing a team<li> <li>Ability to effectively present information and respond to questions from senior management managers clients and customers<li> <li>Ability to implement and manage marketing plans with proven track record of success<li> <li>Ability to influence and partner with internal business partners on strategic product objectives and challenges Energy and positive attitude to work with varying stakeholders and get them through to the final mile of action and outcomes<li> <li>Proven success managing projects with shared service organizations<li> <li>Strong analytical skills and datadriven mindset<li> <li>Excellent communication and collaboration skills<li> <li>Entrepreneurial mindset with the ability to spot original branding opportunities<li> <li>Always looking to improve and a get it done attitude<li> <ul><p><b>Who We Are<b> <p> <p>Fortune Worlds Most Admired Companies 2016 2017 2018 2019 amp 2020 <p> <p>Forbes Americas Best Employers 2018 2019 Best Management Consulting Firms 2017 2018 2019 <p> <p>Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018 2019 amp 2020 <p> <p><b>What We Offer<b> <p> <ul><li>Limitless growth and learning opportunities<li> <li>Extensive medical dental and vision insurance<li> <li>20+ PTO days plus holidays and floating holidays in your first year<li> <li>401k with corporate match Employee Stock Purchase Plan<li> <li>Tuition reimbursement charity match and wellness and fitness allowance programs<li> <li>A collaborative and positive culture Your team will be as smart and driven as you<li> <li>A chance to make an impact Your work will contribute directly to our strategy<li> <li>An inclusive and diverse company culture We work with and celebrate talented employees from every walk of life and offer Employee Resource Groups Women Mosaic Pride Veterans to learn from each others different backgrounds<li> <ul><p>Gartner is committed to diversity inclusion and engagement across all aspects of our business We foster an environment of exceptional professional development to ensure each of us can reach our full potential This includes embracing diversity and actively removing barriers to support inclusion engagement and growth at Gartner Learn more at httpsjobsgartnercominclusion <p> <p>LISY1 <p> <p>LIHybrid <p> <p><b>Who are we<b> <p> <p>At Gartner Inc NYSE IT we deliver actionable objective insight that drives smarter decisions and stronger performance on an organizations missioncritical priorities Weve grown exponentially since our founding in 1979 and were proud to have over 19500 associates globally that support over 15000 client enterprises in more than 100 countries <p> <p><b>What makes Gartner a great place to work<b> <p> <p>Our teams are composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations We believe that a diversity of experiences makes us strongeras individuals as communities and as an organization Thats why were recognized worldwide as a great place to work year after year Weve been recognized by Fortune as one of the Worlds Most Admired Companies named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index Looking for a place to turn your big ideas into reality Join LifeAtGartner <p> <p><b>What we offer<b> <p> <p>Our people are our most valuable asset so we invest in them from Day 1 When you join our team youll have access to a vast array of benefits to help you live your life well These resources are designed to support your physical financial and emotional wellbeing We encourage continued personal and professional growth through ongoing learning and development opportunities Our employee resource groups charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you <p> <p>Gartner believes in fair and equitable pay A reasonable estimate of the base salary range for this role is 116000 USD 164220 USD Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased uncapped sales incentive plan Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates We also offer market leading benefit programs including generous PTO a 401k match up to $7200 per year the opportunity to purchase company stock at a discount and more <p> <p>The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity <p> <p>Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability You may request reasonable accommodations by calling Human Resources at +1 203 9640096 or by sending an email to ApplicantAccommodationsgartnercom <p> <p>Job Requisition ID85112 <p> <p>By submitting your information and application you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence <p> <p>Gartner Applicant Privacy Link httpsjobsgartnercomapplicantprivacypolicy <p> <p><b>For efficient navigation through the application please only use the back button within the application not the back arrow within your browser<b><p>
Project Manager (Remote-Friendly)
Company: Bare International
Location: Washington DC
Posted Mar 18, 2024
The job description is for a program manager who will recruit, schedule, and coach evaluators to conduct mystery shop evaluation projects. The manager will also provide client updates, manage reporting needs, and maintain awareness of industry trends.
Project Manager
Company: InterImage
Location: Washington DC
Posted Mar 18, 2024
The job posting is for a Project Manager position with a hybrid remote setup and regular visits to Ft. Meade and InterImage, Inc. HQ in Arlington, VA. The role involves strategic planning, risk management, government liaison, customer collaboration, resource management, quality assurance, communication, and administrative support. The ideal candidate should have 7 years of experience in project planning, execution, and control, with prior experience working with DISA. Proficiency in Microsoft Project, Microsoft Office Professional, and managing application maintenance and sustainment is required. Knowledge of Oracle Solaris, Oracle 11g, RHEL, Weblogic Server, and JavaEE is also necessary. The position requires a PMP Certification, a Bachelor's degree in Information Systems or equivalent, and a Secret clearance. The company offers competitive compensation, flexibility, and a great benefits package.