Customer Satisfaction Jobs in Washington DC
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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.
Lead DevOps Engineer
Company: Brivo
Location: Washington DC
Posted Mar 19, 2024
Brivo is seeking a Lead DevOps Engineer to maintain and optimize a scalable cloud platform, build and mentor a DevOps team, and lead projects from inception to rollout. The role involves leading the Cloud Operations team, collaborating with the cybersecurity team, maintaining development and production environments, providing high-level support, mentoring team members, and promoting continuous learning and improvement. The ideal candidate should have extensive experience in AWS Cloud as an SRE/DevOps technical lead, supporting change management, and working with observability/monitoring tools.
Human Resources Generalist
Company: Precision For Medicine
Location: Washington DC
Posted Mar 19, 2024
The Human Resources Generalist role at Precision Medicine Group involves managing HR operations for 5 US-based satellite offices. Key responsibilities include overseeing onboarding/off-boarding, assisting with recruitment, and leading HR initiatives. The role requires a Bachelor's degree in HR or related field, 2-3 years of relevant experience, and strong organizational, communication, and interpersonal skills. Knowledge of employment regulations and proficiency in MS Office tools are essential. Preferred qualifications include PHR/SPHR certification, experience in federal contracting, and biopharmaceutical industry knowledge. The role offers a competitive salary range of $60,000-$85,000 USD, along with benefits such as health insurance, retirement savings, and paid time off.
Associate Marketing Manager
Company: Tidal Basin
Location: Washington DC
Posted Mar 19, 2024
Tidal Basin Group is seeking a dynamic Associate Marketing Manager to lead strategic field marketing and content generation efforts. The role involves supporting the Sr. Director of Marketing, creating and maintaining marketing campaigns, and coordinating conferences and event management. The candidate must be a self-starter with strong communication skills, high attention to detail, and the ability to prioritize multiple projects. The position requires proficiency in Microsoft Office, Adobe Creative Suite, and CRM/email marketing systems. The ideal candidate will have 3-5 years of comprehensive marketing and communications experience in the professional services industry.
Information Systems Administrator
Company: BlackSky
Location: Washington DC
Posted Mar 19, 2024
BlackSky, a real-time intelligence company, is seeking an Information Systems Administrator. The role involves overseeing business systems administration, integrating systems, ensuring compliance with SOX, NIST, CMMC, and ITAR, and supporting the IT department. The ideal candidate should have a Bachelor's degree, at least four years of IT systems administration experience, two years of experience with cloud technologies (AWS, Microsoft), and one year of experience with Deltek. Preferred qualifications include experience with scripting languages, Microsoft and Linux servers, and a deep understanding of business systems interrelation.
Senior Information Technology Project Manager (100% Remote) REF1568T
Company: Citizant
Location: Washington DC
Posted Mar 19, 2024
Citizant, a leading provider of professional IT services to the U.S. government, is seeking a Senior Information Technology Project Manager with extensive experience in leading large-scale IT projects within the IRS's Applications Development Organization. The ideal candidate will manage the full project lifecycle, ensuring alignment with organizational goals and compliance standards. Responsibilities include leading project planning, execution, and closure phases, crafting detailed project documentation, driving project management best practices, engaging with senior stakeholders, overseeing a multidisciplinary project team, proactively identifying and mitigating project risks, facilitating communication, and championing innovative technologies. Qualifications include a minimum of 5+ years of IT project management experience, exceptional leadership skills, mastery of project management methodologies, strong analytical and problem-solving abilities, excellent communication skills, and relevant certifications. US Citizenship is required, and an active Public Trust/MBI clearance or the ability to obtain one is necessary.
Support and Tools - Software Engineering - Lead Associate
Company: Fannie Mae
Location: Washington DC
Posted Mar 19, 2024
Fannie Mae is seeking a Software Engineer Lead Associate in Reston, VA. The role involves designing and developing complex software solutions, serving as a technical lead, and integrating enterprise computer applications such as AWS. The ideal candidate should have a Master's degree in Computer Science or Electrical/Electronic Engineering, along with 4 years of experience in software development using AWS platform. Additional requirements include experience with AWS Services, Sentinel Policy-as-Code, Hashicorp Configuration Language, Jenkins, Gitlab, Python, Nexus, and YAML/JSON. The position is a hybrid role, offering flexibility and the opportunity to coach and mentor less experienced team members.
Agile Product Owner
Company: Syncadd Systems Inc
Location: Washington DC
Posted Mar 19, 2024
SYNCADD Systems, Inc. is seeking a highly motivated and experienced Product Owner with at least 3 years of experience in product ownership or a related field. The role involves leading the development and maintenance of the product vision and roadmap, collaborating with government stakeholders and development teams, and ensuring successful delivery of solutions. Key responsibilities include translating stakeholder insights into actionable user stories, managing the product backlog, working closely with the development team, tracking product performance, and communicating product progress to stakeholders. The ideal candidate should have strong understanding of Agile methodologies, excellent communication and collaboration skills, and a data-driven approach to product development. Preferred qualifications include experience in the government sector, Scaled Agile Framework (SAFe), product management tools, and full-service application design and development. The position offers competitive compensation, health care, and retirement benefits.
Quality Assurance Engineer - Lead (Remote)
Company: Pure Integration
Location: Washington DC
Posted Mar 19, 2024
<p><b>Company Description<b> <p><p>pureIntegration is a technology consulting firm with 20 years of experience servicing Fortune 100 clients headquartered in the DC area We serve clients in the fastest growing industry of communications media and entertainment <p> <p><b>Job Description<b> <p><p>We are looking for a <strong>Quality Assurance Engineer Lead<strong><em><strong> <strong><em>to join our team In this role you will supporting applications systems and changes to existing software or launches of new software that meet business and organizational needs The engineer must also be comfortable looking at the source code for the services being tested to understand API usage or failure points and collaborate with senior developers to understand the services being tested<p> <p>The ideal candidate should have experience supporting the implementation of scalable microservices solutions including familiarity or ability to gain familiarity with various industry standards and specifications related to video advertising content standards and classifications<p> <p><strong>This position is a remote in the US position and will be fulltime <strong><br >The annual base salary is <em>$100000 $ 120000<strong><strong><em> Candidates will be paid within this range based on their work experience and skills Candidates are also eligible for our full list of benefits linked here<u><u><p> <p><strong><em>Responsibilities <em><strong><p> <ul><li>Collaborate with Development and DevOps to build a test bed and generate test data supporting Audiovideo ingest workflows and system configurations <li> <li>Provide technical expertise and recommendations in assessing new software projects and initiatives to support enhance and improve the efficiency of business processes <li> <li>Serve as a liaison and facilitator between business units to assist in addressing and resolving issues in collaboration with development and deployment teams and resources <li> <li>Provide recommendations to help drive process improvements for quality engineering focusing on automation and regressions <li> <li>Own deliverables such as but not limited to issues and risks logs test strategy test plan scripts automation maturity process and communications written and verbal to stakeholders including senior management and executives <li> <li>Assist in user acceptance testing documentation and training for effective use of applications and technology <li> <li>Help analyze and improve existing AWS cloud architecture design and delivery <li> <li>Work collaboratively with internal and external partners on current production system defects changes or upgrades to resolve problems and improve processes or systems <li> <li>Investigate and resolve application and system functionalityrelated issues and aid with troubleshooting Going the extra mile to hone into the root cause <li> <li>Define prioritize and execute testing scope for endtoend functional nonfunctional regression integration performance regression smoke testing <li> <li>Promote the improvement of CICD automation and efficiency through codescripts and process rigor <li> <li>Manage software SaaS packaging and deployment <li> <li>Drive on amp offshore coordination of all QAQE efforts as the lead of QA efforts <li> <li>Assist in Production Operations Maintenance issues and customer service support activities <li> <ul><p><b>Qualifications<b> <p><ul><li>8+ years of quality engineeringassurance handson testing <li> <li>Bachelors degree in computer scienceEngineering with software development and deployment experience <li> <li>Experience with advertising and asset management platforms would be a plus <li> <li>Prior Quality Engineering experience helping manage multiple integrated deployment environments <li> <li>Experience functioning through <strong>CICD pipelines<strong> and validating multiple deployment branches while utilizing QA management toolsets and establishing best practices <li> <li>Experience with<strong> GitLab Artifactory and AWS<strong><li> <li>Experience with software testing automation including<strong> Continuous IntegrationContinuousDeploymentDelivery DevOps APIservices and databaselevel validation automation <strong><li> <li><strong>Microservice AWS cloud engineering amp architecture<strong> experience <li> <li>Familiarity with various Software development methodologies such as SAFEAgile<li> <li>Selfstarter and motivated team member strong communications analytical and process skills set <li> <ul><p><b>Additional Information<b> <p><p><em>pureIntegration is an Equal Opportunity Employer EOE qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status All your information will be kept confidential according to EEO guidelines<em><p> <p><strong>Disability Accommodation for Applicants to pureIntegration<strong><p> <p>pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures For reasonable accommodation requests please contact us by email at hrpureintegrationcom or by mail to pureIntegration Human Resources Department 1801 Robert Fulton Dr Suite 450 Reston VA 20191 Please indicate the position you are applying for<p> <p>EEO is the Law<br >EEO is the Law Supplement<br >Right to work EnglishSpanish<br >EVerify Participation EnglishSpanish<p> <p><p> <p><strong>pureIntegration <strong>would love to hear from you your career journey starts here <p>
Lead Data Product Manager (Hybrid)
Company: Fannie Mae
Location: Washington DC
Posted Mar 19, 2024
Fannie Mae is seeking a Senior Data Product Manager with at least 6 years of experience in data engineering, data science, or related fields. The role involves defining, designing, and operationalizing data products, creating integrated roadmaps, and delivering scalable, resilient, and quality Data Products. The candidate will work closely with cross-functional teams, drive the definition of data products, and serve as an internal and external subject matter expert. The ideal candidate should have strong data analysis skills, expertise in digital tools and services, and experience in designing scalable and reusable platforms. Fannie Mae is a hybrid company that values diversity and inclusion, offering a comprehensive benefits package.
SME - Computer and Information Systems Manager (100% Remote) REF1567R
Company: Citizant
Location: Washington DC
Posted Mar 19, 2024
Citizant, a leading provider of professional IT services to the U.S. government, is seeking a Subject Matter Expert (SME) - Computer and Information Systems Manager. This role involves championing technological advancements for the IRS Applications Development Organization, focusing on strategic technology planning, and ensuring the IRS remains at the cutting edge of technology and service delivery. The ideal candidate should have 5+ years of proven experience in IT management, strong technical proficiency in modern technologies, relevant professional certifications, exceptional leadership qualities, comprehensive understanding of regulatory compliance standards, and excellent analytical, strategic thinking, and problem-solving skills. The candidate must also possess outstanding communication and interpersonal abilities.
IT Support Analyst
Company: ID.me
Location: Washington DC
Posted Mar 19, 2024
<div><b><strong>Company Overview<strong><b> <p>IDme is a highgrowth enterprise software company that simplifies how people prove and share their identity online The company empowers people to control their data through a portable and trusted login which means they dont need to create a new password when visiting sites that have the IDme button IDmes digital identity network has over 117 million registered members and is used by fourteen federal agencies agencies in 30 states and over 600 corporations for secure identity proofing and verification<p> <p>IDmes technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800633 IAL2 AAL2 credential service provider by the Kantara Initiative In addition to helping people control their credentials and data the companys No Identity Left Behind initiative strives to expand digital access and inclusion for all people The company offers multiple pathways to identity verification online selfserve live video chat agents and in person IDme is passionate about building a robust identity network that does not compromise access for traditionally underserved groups<p> <p>IDme has received numerous awards including Deloittes 2023 Technology Fast 500 Washington Business Journals Fastest Growing Companies Entrepreneur Magazines 100 Brilliant Companies and Wall Street Journals Startup of the Year finalist In recent quarters IDme announced it raised $132 million in Series D funding led by Viking Global Investors with participation from CapitalG Morgan Stanley Counterpoint FTV Capital PSP Growth Auctus Investment Group Moonshots Capital and Scout Ventures IDmes most recent round brings the total investment in IDme to over $275 million since its founding in 2010<p> <div> <p><b><strong>Role Overview<strong><b> <p><p>IDme is looking for an <strong>IT Support Analyst<strong> to join our IT department to support end users to resolve any technical issues This role will be responsible for triaging and resolving tier 1 and 2 support tickets in a 24 hour environment Assisting the IT team with hardware setup new hire equipment coordination and various IT administrative tasks<p> <p>If you enjoy the challenge of rolling up your sleeves and jumping in to solve technology and hardware related problems this would be an excellent opportunity for you<p> <p><b><strong>Responsibilities<strong><b> <p><ul><li>Provide frontline support to end users on various technical issues<li> <li>Troubleshoot and support Apple hardware software and peripherals<li> <li>Answer questions and resolve helpdesk requests in a timely manner<li> <li>Provide friendly customer support for the entire organization while maintaining SLAs<li> <li>Maintain ownership of the support request <li> <li>Log details of the interaction within the support tool<li> <li>Consult with members of the IT team on possible solutions to complex and recurring problems<li> <li>Set up new hire equipment including laptops monitors and other accessories<li> <li>Help support user accounts across various internal and external systems<li> <li>Assist in setting up hardware and internal software systems <li> <li>Assist with writing documentation and technical instructions<li> <li>Ensure compliance with IT operating procedures and ensure accuracy in logs<li> <li>Assist with obtaining and replacing equipment if necessary<li> <li>Support existing IT infrastructure<li> <li>Assist with boxing and shipping of equipment<li> <li>Install and configure new IT equipment<li> <li>Other responsibilities as assigned<li> <ul><p><b><strong>Required Qualifications<strong><b> <p><ul><li>2+ years of experience in a desktop support or IT support role in an enterprise environment<li> <li>Exceptional customer service skills and patience is a must <li> <li>Experience with different platforms and various operating systems<li> <li>Experience diagnosing debugging and resolving technical issues<li> <li>Being a team player who is also willing to ask questions <li> <li>Ability to work independently and prioritize tasks<li> <li>Ability to pay close attention to detail while performing technical tasks<li> <li>Ability to write clear and concise documentation<li> <li>Excellent time management organizational written and verbal communication skills<li> <li>Experience working with a ticketbased support system<li> <li>Ability to move IT equipment weighing up to 25 pounds occasionally up to 50 pounds<li> <ul><p><b><strong>Preferred Qualifications<strong><b> <p><ul><li>Remote Desktop support<li> <li>Experience supporting multiple OS environments<li> <li>Experience supporting common corporate cloud applications<li> <li>Experience with MDM and common issues<li> <ul><p><br ><p><p><strong>Vision<strong><span> To be the worlds leading digital identity network empowering people to control their own information and to prove their credentials across all channels online call center and inperson<span><p> <p><strong>Mission<strong><span> To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost <span><p> <p><strong>People<strong><span> We have an audacious mission We aim to fix the identity layer of the internet Billions of people will live better lives with more trust and convenience thanks to<span><span> IDme<span><span> We are like Special Forces We take on the most difficult challenges with amazing teammates <span><p> <p><strong>IDme<strong><strong> Core Values <strong><span>Dont be a jerk Always compete Ask questions like a 5year old Inspire people with your passion Make something better every day Treat each customer like your favorite family member Own your mistakes so you can learn from them Details are everything Communicate like a scientist Be truthful even when its hard Reflect<span><span> <span><span>IDme<span><span>s values in your actions Act like an owner<span><p> <p><strong>IDme<strong><span> Career Site amp Culture Deck<span><span> <span><span>httpswwwidmecareers<span><p> <p><span>LIJS1<span><p> <div> <div> <div> <p><span>The annual base salary listed below for this role is based on experience skills education relevant training and geographic location Company bonus incentive for sales roles equity and benefits are available depending on the role<span><p> <p><span>IDme offers comprehensive medical dental vision health savings account flexible spending accounts medical limited purpose dependent care commuter benefit accounts basic and voluntary life and ADampD insurance 401k with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and longterm disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit<span><p> <p><span>The above represents the anticipated total rewards package for this job requisition Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors<span><p> <div> <p>Pay Range<p> <p><span>$52189<span><span><span><span>$59592 USD<span><p> <div> <div> <div> <p><span>IDme maintains a work environment free from discrimination where employees are treated with dignity and respect All IDme employees share in the responsibility for fulfilling our commitment to equal employment opportunity IDme does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances IDme adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline In addition IDmes policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works Upon request we will provide you with more information about such accommodations<span><p> <p><span>Please review our Privacy Policy including our CCPA policy at<span><span> <span><span>idmeprivacy<span><span> If you provide IDme with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy<span><p> <p><span>IDme participates in EVerify<span><p> <div>
Director, Strategic Growth – Americas
Company: Fluence
Location: Washington DC
Posted Mar 19, 2024
Fluence Energy, Inc. is a global leader in energy storage products and services, with a presence in over 47 markets. The company is seeking a Director of Growth with expertise in energy storage markets to expand its market share in the Americas region. The ideal candidate should have a strong analytical background, experience in data analytics within the energy storage or renewable energy sectors, and proven ability in leveraging advanced analytics for business expansion. Fluence is committed to equal employment opportunities and fostering an inclusive environment.