Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Naval Warfighting Requirements Analyst

Company: Booz Allen Hamilton

Location: Washington DC

Posted Mar 18, 2024

The job posting is for a Naval Warfighting Requirements Analyst position at Booz Allen. The company is looking for a candidate with experience in defense missions, leadership, and project management. The job involves providing capabilities-based planning and analysis to the undersea warfare systems client. The company offers a variety of benefits, including professional development opportunities, flexible schedules, and a comprehensive benefits package.

DC Assistant Store Manager

Company: M.M.LaFleur

Location: Washington DC

Posted Mar 18, 2024

M.M.LaFleur is a female-founded company that celebrates the modern woman through its clothing, styling, and community. The company aims to redefine the shopping experience and provide hyper-personalized customer service. The role of the Assistant Store Manager involves driving revenue, growing the customer base, and leading the store team.

Engineer

Company: Exelon

Location: Washington DC

Posted Mar 18, 2024

Exelon, a Fortune 200 company, is inviting problem solvers and innovators to join their mission of powering a cleaner, brighter future. They offer competitive compensation, excellent benefits, and opportunities for career growth. The primary role involves developing studies, plans, and specifications for electric generation, transmission, distribution, gas, and telecommunication facilities. The ideal candidate should have a Bachelor's degree in Engineering, 2-4 years of professional experience, and strong analytical and communication skills.

Lead Sales Engineer

Company: Eaton

Location: Washington DC

Posted Mar 18, 2024

Eaton's North American Sales division is recruiting for a Lead Sales Engineer position, offering relocation assistance for candidates outside a 50-mile radius of Spokane or Kennewick, WA. The role focuses on electrical distribution and control products for various industries. Eaton, a global leader in electrical solutions, emphasizes ethical practices and environmental impact. The successful candidate will build customer relationships, collaborate with internal teams, and lead technical presentations. Requirements include a Bachelor's degree, engineering preferred, and relevant work experience. The compensation range is $116,250.00 - $170,500.00.

Power Platform COE Engineer

Company: True Tandem

Location: Washington DC

Posted Mar 18, 2024

TrueTandem is seeking a Power Platform Governance/COE Engineer to assist customers in modernizing and migrating to Microsoft Cloud. The role involves creating POCs, delivering Power Platform solutions, setting up COEs, collaborating with Microsoft Alliance team, providing thought leadership, leading workshops, and developing solution accelerators. Required skills include market trend knowledge, practical experience with Microsoft Dynamics 365 and Power Platform, COE setup and management, understanding of other business applications, development experience with Power Apps, Power Automate, Power Pages, AI Builder, Dataverse, ALM Azure DevOps, and relevant Microsoft certifications. TrueTandem is an equal opportunity employer committed to diversity and inclusion.

Sr Engineer

Company: Exelon

Location: Washington DC

Posted Mar 18, 2024

Exelon, a Fortune 200 company, is seeking problem solvers and innovators to join their team. They aim to strengthen communities through inclusive, creative, and safe practices. The role involves leading engineering projects, providing technical expertise, and mentoring others. Minimum qualifications include a Bachelor's in Engineering or Licensed Professional Engineer, 7+ years of experience, and knowledge of engineering principles. Preferred qualifications include a graduate degree, strong communication skills, and familiarity with analysis software.

IT Application Engineer (SCSM) - Remote

Company: ICF

Location: Washington DC

Posted Mar 18, 2024

The IT Service Management (ITSM) Engineer will primarily work with System Center Service Manager (SCSM) and System Center Orchestrator (SCO), managing and maintaining the global enterprise platform. Key responsibilities include supporting growth and development, participating in the review of alternative platforms, performing workflow development, identifying and resolving problems, reviewing and managing complex inventory, creating risk management plans, conducting IT system testing, integrating and managing Microsoft System Center products, providing application support, reviewing and updating SCSM console security, developing and maintaining SCO runbooks, creating and maintaining PowerShell scripts, maintaining accurate system documentation, managing customer satisfaction, analyzing client business processes, and having 5+ years of experience in IT, SCSM, SCO, PowerShell scripting, and ITIL processes.

AI Scientist

Company: Leidos

Location: Washington DC

Posted Mar 18, 2024

Leidos is seeking an AI Scientist with a strong background in data science, analytics, and quantitative intelligence analysis/digital forensics. The role involves working on challenging national security projects, collaborating with a multidisciplinary team, and delivering cutting-edge data science capabilities. The ideal candidate should have a degree in a quantitative field, 6+ years of experience, US citizenship, and active TS/SCI clearance. Proficiency in scripting languages like R or Python, experience in reverse engineering and advanced digital forensics, and a track record of active learning and creative problem solving are required. Additional skills such as experience with Knowledge Graphs, predictive algorithms, and AWS are beneficial.

Federal Capture Manager, DoD

Company: Appian Corporation

Location: Washington DC

Posted Mar 18, 2024

Appian, a software company specializing in automating business processes, is seeking an experienced Federal Capture Manager. The role involves driving higher PWin on strategic opportunities, developing capture plans, and managing teaming partners. Qualifications include 5+ years of related experience, closing deals over $10M in annual revenue, and knowledge of US government procurement practices. Responsibilities encompass identifying strategic opportunities, developing capture plans, and leading team capture strategies. Appian offers comprehensive training, growth opportunities, and a supportive community.

Deal Director - Public Accounts

Company: Red Hat

Location: Washington DC

Posted Mar 18, 2024

The job description outlines a primary deal lead role for Federal, SLED, and FSI accounts. The role involves building fiscal models, collaborating with the Global Dealmaker team, educating sales teams, and negotiating strategic software agreements. The ideal candidate should have strategic software sales experience, familiarity with Federal Acquisition Regulations, and knowledge of Red Hat & IBM Software Portfolio. Preferred skills include extensive Excel modeling experience, IBM Software Brand expertise, and understanding of GAAP and Non-GAAP accounting.

DC Customer Stylist

Company: M.M.LaFleur

Location: Washington DC

Posted Mar 18, 2024

M.M.LaFleur is a female-founded womenswear company based in New York City, aiming to empower modern women through practical, comfortable, and beautiful clothing. They are redefining retail with hyper-personalized customer service in their Georgetown store. The Customer Stylist role involves driving sales, building customer relationships, and providing top-tier advice. The ideal candidate is passionate about the brand, has fashion and sales experience, and thrives in a fast-paced environment.

Project Manager

Company: Harmonia Holdings Group

Location: Washington DC

Posted Mar 18, 2024

Harmonia Holdings Group, LLC, an award-winning federal government contractor, is seeking a Project Manager with experience in managing scrum teams for mission-critical IT projects. The ideal candidate will provide overall direction, coordinate projects, manage changes, ensure quality, and contribute to corporate process improvement. The company offers a family-focused culture, competitive compensation, and a variety of benefits including medical insurance, dental and vision coverage, 401(k) matching, and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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