Customer Satisfaction Jobs in Washington DC

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IT Program Manager

Company: Pivot Path Solutions

Location: Washington DC

Posted Mar 16, 2024

<p>Based in Washington DC Metro area Pivot Path Solutions LLC is a government contracting and management consulting firm that offers enterprise IT solutions strategic planning organizational development and business transformation services to help customers adapt and thrive in changing market conditions We bring passion sincerity and integrity to every product and service we provide to our customers Pivot Path Solutions is currently seeking a technical <b>IT Program Manager <b>to join our team This is a remote position however candidates are preferred based in Washington DC Metro area <br ><u><strong>Project Description <strong><u><br >This initiative is designed to support the Information Technology mission of the Defense Health Agency DHA The program will deliver a range of services encompassing Cybersecurity Information Systems Operations Enclave Desktop Support Mobile Technology Services Infrastructure Services Information Systems Development and Modernization as well as Web Services Development Management and Support<br ><u><strong>Key RolesResponsibilities<strong><u> <p><ol><li> <p><strong>Project Organization and Management<strong><p> <ul><li>Efficiently organize and manage multiple complex and interrelated IT project tasks<li> <li>Ensure seamless coordination and integration of project activities<li> <ul><li> <li> <p><strong>SeniorLevel Communication<strong><p> <ul><li>Communicate project timelines deliverables and constraints at senior levels with a customercentric approach<li> <li>Foster effective communication channels to keep stakeholders informed and engaged<li> <ul><li> <li> <p><strong>Task Formulation and Review<strong><p> <ul><li>Collaborate with customer and contractor personnel to formulate refine and review task plans<li> <li>Conduct thorough reviews of deliverable items in coordination with project stakeholders<li> <ul><li> <li> <p><strong>Meeting Facilitation and Documentation<strong><p> <ul><li>Conduct scheduled meetings with precision addressing project updates and requirements as necessary<li> <li>Take comprehensive meeting minutes and disseminate them within four days following the meeting<li> <ul><li> <li> <p><strong>Preparation for Meetings<strong><p> <ul><li>Ensure readiness for scheduled meetings by printing readahead materials two days prior as required<li> <li>Facilitate smooth and wellprepared discussions during project meetings<li> <ul><li> <li> <p><strong>Project Reporting<strong><p> <ul><li>Compile and submit the Administration amp Operations Branch Project Status Report by the 15th of each month<li> <li>Provide accurate and timely information to support decisionmaking processes<li> <ul><li> <ol><p><u><strong>Minimum Qualifications<strong><u> <p><ul><li>Minimum of 10 years experience in managing federal programsprojects systems engineering lifecycles and federal consulting<li> <li>Must be an accredited Project Manager with a PMP or Scrum Master certification <li> <li>Must be able to receive a DoD 8570 IAM Level 1 certification <li> <ul><p><u><strong>Desired Certifications<strong><u> <p><ul><li>Security+<li> <ul><p><b><u>What We Offer<u><b><p> <p>Pivot Path Solutions strives to attract motivate and retain the best people in the industry Our benefits package reflects our continued commitment to our employees by prioritizing the health and wellbeing of each member These benefits include<p> <ul><li>Medical Health Insurance<li> <li>Dental<li> <li>Vision<li> <li>401K<li> <li>Life Insurance<li> <li>Short Term and LongTerm Disability <li> <li>Education Reimbursement <li> <li>Employee Referral Program<li> <ul><p>US Citizenship is required for this specific opportunity and all selected applicants will be subject to a government security investigation This includes but not limited to meeting the eligibility requirements for access to classified information and the ability to obtain a governmentgranted security clearance Individuals may also be subject to a background investigation including but not limited to criminal history employment verification education verification drug testing and creditworthiness<p> <p><i>Pivot Path Solutions LLC is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color religion sex age national origin marital status disability veteran status sexual orientation or genetic information<i><p>

Project Manager - VA OIT

Company: Prestige Development Group

Location: Washington DC

Posted Mar 16, 2024

<p>VPD Government Solutions is a rapidly growing employeecentric professional services company providing Strategic Communications amp Stakeholder Engagement Acquisition and Grants Management PMO IT PMO and Data Analysis amp Governance support to our federal clients Our employees proudly serve as trusted advisors and innovative problem solvers for our clients We are seeking a <b>Project Manager VA OIT Communications <b>to join our diverse and talented team <p> <p><b>Position Overview <b><p> <p>The Project Manager will provide a full range of project management activities to support the Department of Veterans Affairs Office of Information and Technology with the development and implementation of strategic communications strategies products and tools This position will act as a thought leader and be responsible for providing technical oversight and guidance for all contractor personnel and will closely monitor the work of contract staff to ensure quality and follow through for the client The PM will support the Office of Communications with maturing the strategic communication functions and the approach to developing and delivering high impact communication products services and activities that showcase VAs vision for a worldclass digital experience for Veterans and their loved ones The PM will be required to cultivate sophisticated creative strategic communication expertise in support of complex IT system development and delivery for largescale IT organizations<p> <p><b>Responsibilities <b><p> <p>Track monitor report standardize and oversee project cost schedule and performance measures in a dynamic environment <p> <p>Provide advice organization planning direction and management of contractor staff to ensure that goals and objectives of the project as well as problem resolution and customer satisfaction are accomplished within prescribed time frames and parameters <p> <p>Manage multifunctional project development work by identifying critical path activities and facilitating collaboration of technical and operational experts as required to drive progress forward <p> <p>Develop and maintain project management plan drive schedule identify and mitigate project risks facilitate collaboration of multidisciplinary specialists and generate project documentation metrics decision papers and reporting <p> <p>Perform quality assurance checks on project artifacts and deliverables <p> <p>Provide technical and administrative leadership of tasks including financial management and review of work products for correctness quality completeness and followthrough <p> <p>Prepare documentation such as the scope of work technical reviews and miscellaneous reports <p> <p>Provide expertise in strategic communication specialties to share OITs delivery of worldclass bestingovernment IT products and services to Veterans <p> <p>Lead a team who are responsible for strategic communication content creation marketing and public relations Congressional communication and graphic design and accessibility of digital communication <p> <p>Produce executivelevel presentation material status updates information papers and white papers as required <p> <p>Manage stakeholder engagement continuously inform and educate stakeholders on planning processes <p> <p>Collaborate and consult with internal and external stakeholders to identify and implement best practices <p> <p>Perform other duties as assigned<p> <p><b>Qualifications <b><p> <p> Bachelors degree required<p> <p>Project Management Professional PMP certification preferred <p> <p>Minimum of 10 years of relevant experience in project management and strategic communications <p> <p>Knowledge of and experience with the VA OIT programmatic areas<p> <p>Success developing strategic communications and outreach campaigns digital communications and engagement change management and strategic messaging and resource development <p> <p>Expertise analyzing work processes and internal systems for effectiveness and efficiencies <p> <p>Experience working with Veterans and Veteran stakeholder communities is a plus<p> <p> US Citizenship required <p> <p><b>Desired <b><p> <p><b>Why work for VPD <b><p> <p>● VPD is proud to be a certified Great Place to Work in 20222023 See more about what our employees think Working at VPD Government Solutions | Great Place to Work®● Robust employee benefits package beginning on 1st of the month following hire date including health dental vision life and disability insurance ● 401k with 5 employer matching immediate vesting <p> <p>● Flexible time off program including 3 weeks of paid time off and 11 paid holidays ● Professional development opportunities <p> <p>● Employeecentric work culture including company sponsored events happy hours and teambuilding opportunities frequent communicationsinformation sharing from Leadership supportive and positive teamwork environment open door policy etc <p> <p><b>Work Location <b>Washington DC <b> Department of Veterans Affairs Office of Information and Technology<b><p> <p>VPD is ServiceDisabled Veteran Owned Small Business SDVOSB and is an Equal Opportunity Employer <p> <p>● VPD Uses EVerify Right to Work Poster <p> <p>● VPD Uses EVerify Participation Notice <p> <p>Applicants have rights under Federal Employment Laws <p> <p>● EEOC Know Your Rights Workplace Discrimination is Illegal <p> <p>● EEO is the Law Federal ContractorsSubcontractors <p> <p>● Employee Polygraph Protection Act <p> <p>● Pay Transparency Nondiscrimination Provision<p>

Program Manager (On-Site/DC Region)

Company: ActioNet, Inc.

Location: Washington DC

Posted Mar 16, 2024

ActioNet is seeking a Program Manager with a Public Trust clearance for a role in the Washington D.C. metro area. The successful candidate will serve as the main Point of Contact for IT support services, ensuring cohesiveness between all Tiers, and driving process improvements. The role requires leadership, client management, and adherence to ActioNet's Quality Management System. The ideal candidate will have extensive experience in Program Management for the Federal Government, managing large Enterprise Service Desk teams, and PMP certification. ActioNet is a reputable IT Solutions Provider with a commitment to quality, customer service, and community involvement.

Mgr II- Eng SW

Company: BAE Systems

Location: Washington DC

Posted Mar 16, 2024

<p><strong>Job Description<strong> <p> <p>BAE Systems a topten prime contractor to the US Department of Defense enables the US government to transform data into intelligence and provides engineering integration and sustainment support for critical military platforms and systems Intelligence amp Security provides services and products to the Department of Defense the intelligence community federal law enforcement officials and troops deployed around the world <p> <p>At BAE Systems we promote a strong collaborative culture and provide our employees with the tools skills and training they need to succeed We are all about trust camaraderie and a shared ambition to lead the world in defense technologies and national security services We offer flexible work environment to support the balance in your life and keep you performing at your best Be a part of a company that is part of the community driven to improve our future and protect our freedom <p> <p>We are looking for experienced Software Engineers to join our technologybased program supporting a key government customer This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including endpoint devices data center hosted servers multiCloud services as well as virtualized applications and storage systems Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise and via remote Cloud services Network infrastructure engineering services are comprised of core infrastructure voice and video engineering field engineering application management and development for networks network analytics firewalls network access controls and bandwidth service delivery <p> <p>ABC <p> <p><strong>Required Skills and Education<strong> <p> <p>We are looking for experienced Software Engineers to join our technologybased program supporting a key Government customer A Bachelors or Masters degrees in computer science are preferred with a minimum of 11 years relevant experience and education with the following skillsets <p><ul><li>Serve as part of a software development team to deliver automated solutions for standard network services support of a large IT infrastructure project<li> <li>Must have hands on programming and scripting experience in Python with 5 to 7 years of experience with a minimum of 2 years on network automation<li> <li>Must be a selfstarter that can lead complex automation projects and guide junior developers<li> <li>Experience operating in a CICDDevOpsAgile fast paced environment<li> <li>Experience in network automation tools Ansible and Cisco Network Services Orchestrator NSO<li> <li>Experience in Development of automated testing scripts with integration to a CICD pipeline with Python PyATS or similar testing framework and Jenkins<li> <li>Experience in developing data models and understanding of Yang<li> <li>Exposure to Cisco IOS IOS XR NX OS and Junos operating systems desired<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>Service Now<li> <li>The ideal candidate would also have IT project management experience and be familiar with Scrum Lean Agile and DevOps<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>

Project Mgr III - Tech

Company: BAE Systems

Location: Washington DC

Posted Mar 16, 2024

<p><strong>Job Description<strong> <p> <p>BAE Systems a topten prime contractor to the US Department of Defense enables the US government to transform data into intelligence and provides engineering integration and sustainment support for critical military platforms and systems Intelligence amp Security provides services and products to the Department of Defense the intelligence community federal law enforcement officials and troops deployed around the world <p> <p>At BAE Systems we promote a strong collaborative culture and provide our employees with the tools skills and training they need to succeed We are all about trust camaraderie and a shared ambition to lead the world in defense technologies and national security services We offer flexible work environment to support the balance in your life and keep you performing at your best Be a part of a company that is part of the community driven to improve our future and protect our freedom <p> <p>We are looking for an experienced Program Manager to join our technologybased program supporting a key government customer This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including endpoint devices data center hosted servers multiCloud services as well as virtualized applications and storage systems Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise and via remote Cloud services Network infrastructure engineering services are comprised of core infrastructure voice and video engineering field engineering application management and development for networks network analytics firewalls network access controls and bandwidth service delivery This is a fast paced challenging and rewarding experience in which you are able to provide solutions on one of the most complex and high profile programs within this community <p> <p>ABC <p> <p><strong>Required Skills and Education<strong> <p> <p>We are looking for Program Managers to manage IT projects ranging from simple to complex engineering solutions using PMF and Agile methodologies while collaborating with mission partners The government customer requires skilled PM professionals to help manage solutions including office renovationrelocation softwarehardware procurement while completing projects on time and within budget <p> <p>We are actively seeking a candidate that have a minimum of 11 years experience Bachelors or Masters Degree are preferred in one or more of the disciplines described below where specific skills may include the following <p><ul><li>Manage network infrastructure projects <li> <li>Use PMF and Agile methodologies to manage projects leveraging Primavera JIRA ESMT ServiceNow and other enterprise tools product<li> <li>Oversee sprint planning utilize gathered and analyzed technical information and perform daily Agile scrum Maintain individual project schedules and schedule forecasts<li> <li>Serve as programmatic liaison to the sponsor maintains enterprise sponsor contacts to ensure conformity to all contractual obligations Must possess strong interpersonal skills with tact as they collaborate with technical resources engineering developers mission partners and senior officers<li> <li>Formulate outcome and performance based tasking that leverages program control systems including but not limited to EVMS and related program control methodologies<li> <li>Provide technical and financial reports in order to document progress for the enterprise sponsor<li> <li>Maintain individual project schedules and schedule forecasts<li> <li>Manage and ensure all project issues are resolved promptly to avoid negative impact to the budget or schedule<li> <li>Autonomous approach that provides guidance and leadership to the sponsor and their management stakeholders<li> <li>Provide communication that leads to the understanding of deadlines assignments and objectives across all enterprise stakeholders<li> <li>Identify risks and documents program progress including implementation time lines issues risks quality and successes measures to meet contractual requirements<li> <li>Develop maintain and implement a Program Management Plan that supports a Work Breakdown Structure WBS and guides the performance of functional activities performed on the Program<li> <li>Candidate must be able to obtain a TSSCI Clearance with favorable poly<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>PMP Agile ITIL or other related Certifications<li> <li>Quality processes including ISO Six Sigma CMMi<li> <li>Familiarity with service catalog IT Gateway ESMT PET PCAS AutoCAD JIRA and Primavera<li> <li>Expertise and knowledge in the entire development system life cycle<li> <li>Strong track record of understanding and interest in current and emerging technologies<li> <li>Creating and managing a shared pool of internal and subcontract resources<li> <li>Experience working with the government<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>

Technical Product Manager- Platform

Company: Acumatica

Location: Washington DC

Posted Mar 16, 2024

Acumatica, a leading innovator in cloud ERP, is seeking a Technical Product Manager - Platform with expertise in web technologies and business management software. The role involves managing platform components, understanding development and database technologies, and creating low-code/no-code tools. The candidate will also manage the product roadmap, perform market analysis, and ensure product launch readiness. Acumatica values work-life balance, efficiency, and exceptional customer service. The ideal candidate has 5+ years of product management experience, understands web development, and possesses strong decision-making and communication skills.

Eng Prin - SW

Company: BAE Systems

Location: Washington DC

Posted Mar 16, 2024

<p><strong>Job Description<strong> <p> <p>BAE Systems a topten prime contractor to the US Department of Defense enables the US government to transform data into intelligence and provides engineering integration and sustainment support for critical military platforms and systems Intelligence amp Security provides services and products to the Department of Defense the intelligence community federal law enforcement officials and troops deployed around the world <p> <p>At BAE Systems we promote a strong collaborative culture and provide our employees with the tools skills and training they need to succeed We are all about trust camaraderie and a shared ambition to lead the world in defense technologies and national security services We offer flexible work environment to support the balance in your life and keep you performing at your best Be a part of a company that is part of the community driven to improve our future and protect our freedom <p> <p>We are looking for experienced Software Developers to join our technologybased program supporting a key government customer This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including endpoint devices data center hosted servers multiCloud services as well as virtualized applications and storage systems Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise and via remote Cloud services Network infrastructure engineering services are comprised of core infrastructure voice and video engineering field engineering application management and development for networks network analytics firewalls network access controls and bandwidth service delivery <p> <p>ABC <p> <p><strong>Required Skills and Education<strong> <p> <p>We are looking for experienced Software Developers to join our technologybased program supporting a key Government customer A bachelors or masters degrees in computer science are preferred with a minimum of three 3 years relevant experience with the following skillsets <p><ul><li>Eclipse developmental duties Git Hub Dev Ops Java and Python<li> <li>Candidate should have experience in security review of applications and infrastructure<li> <li>2+ Years experience participating in agile activities<li> <li>3+ years of RECENT Java or Python experience<li> <li>Research new technologies in objectoriented programming<li> <li>Experience in Cloud based services<li> <li>Works well in an engineering team environment with other teammates who varied skills levels<li> <li>Ability to mentor others<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>Experience with infrastructure automation technologies like Docker Vagrant etc<li> <li>Experience with build automation technologies like Maven Jenkins etc<li> <li>Experience with with building APIs and services using REST SOAP etc<li> <li>Experience with scripting languages like Perl Shell etc<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>

Eng Sr Prin III - Sys

Company: BAE Systems

Location: Washington DC

Posted Mar 16, 2024

<p><strong>Job Description<strong> <p> <p>BAE Systems a topten prime contractor to the US Department of Defense enables the US government to transform data into intelligence and provides engineering integration and sustainment support for critical military platforms and systems Intelligence amp Security provides services and products to the Department of Defense the intelligence community federal law enforcement officials and troops deployed around the world <p> <p>At BAE Systems we promote a strong collaborative culture and provide our employees with the tools skills and training they need to succeed We are all about trust camaraderie and a shared ambition to lead the world in defense technologies and national security services We offer flexible work environment to support the balance in your life and keep you performing at your best Be a part of a company that is part of the community driven to improve our future and protect our freedom <p> <p>We are looking for experienced Systems Engineer to join our technologybased program supporting a key government customer This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including endpoint devices data center hosted servers multiCloud services as well as virtualized applications and storage systems Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise and via remote Cloud services Network infrastructure engineering services are comprised of core infrastructure voice and video engineering field engineering application management and development for networks network analytics firewalls network access controls and bandwidth service delivery <p> <p>ABC <p> <p><strong>Required Skills and Education<strong> <p> <p>We are looking for experienced Systems Engineers to join our technologybased program supporting a key Government customer A Bachelors or Masters degrees in computer science are preferred with 16 years relevant experience and education with the following skillsets <p><ul><li>Infrastructure as a code languages Ansible is a must have<li> <li>Experience working with System Automation <li> <li>Experience working with Linux<li> <li>Eclipse developmental duties Git Hub Dev Ops Java and Python<li> <li>Candidate should have experience in security review of applications and infrastructure<li> <li>4+ Years experience participating in agile activities <li> <li>Researches new technologies in object oriented programming<li> <li>Experience in Cloud based services<li> <li>Works well in a engineering team environment with other teammates who varied skills levels<li> <li>Ability to mentor others<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>Experience with infrastructure automation technologies like Docker Vagrant etc<li> <li>Experience with build automation technologies like Maven Jenkins etc<li> <li>Experience with with building APIs and services using REST SOAP etc<li> <li>Experience with scripting languages like Perl Shell etc<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>

Investment Operations Associate

Company: Cambridge Associates

Location: Washington DC

Posted Mar 16, 2024

<p>CAREERS THAT CHANGE THE WORLD <p> <p><b>OUR CULTURE<b> <p> <p>Cambridge Associates believes culture is central to your success and ours <p> <p>We believe in a vibrant valuesdriven culture that is supportive inclusive and diverse Here we celebrate the individual while we support global connectivity At CA collaboration wins kindness matters and your success is our priority <p> <p>o We foster an <b>inclusive<b> and <b>diverse<b> environment that enables <b>all individuals<b> to engage and <b>bring their full selves to work<b> <p> <p><b>OUR CLIENTS<b> <p> <p>Cambridge Associates believes our clients come first <p> <p>Our clients are the most compelling endowments foundations pensions private clients and institutional investors around the globe We lock arms with them to meet and exceed their investment objectives so they can change the world <p> <p><b>OUR PEOPLE<b> <p> <p>Cambridge Associatesbelieves we do our best when you do your best <p> <p>At CA we are only as successful as you are We actively recruit and invest in the most dynamic and diverse talent and then empower you to succeed By leveraging your unique skills developing your individual career goals and building a collaborative global community of connected diverse individuals we build a community that is stronger together <p> <p>But enough about us <b>Tell us about YOU<b> <p> <p>o Are you a <b>bold individual<b> seeking an opportunity to contribute to a <b>valuebased collaborative environment<b> in some of the most exciting cities around the globe <p> <p>o Are you eager to work for an organization committed to <b>diversity inclusion sustainability and Corporate Social Responsibility<b> <p> <p>o Do you strive to work in an environment that encourages <b>innovation and teamwork<b> <p> <p>o Are you a <b>thought leader<b> who cares about <b>making a difference in the world<b> while contributing to an <b>amazing culture<b> <p> <p>o Do you value a <b>challenging professional opportunity<b> where you can <b>leverage your skills<b> gain a <b>valuable foundational in finance and investment<b> and build a <b>longterm career development plan<b> <p> <p>o Are you seeking a <b>competitive salary<b> a <b>robust and comprehensive benefits program<b> and a variety of <b>attractive benefits and perks<b> <p> <p>o Do you excel at <b>problem solving finding efficiencies in systems and processes working across departments to implement solutions<b> <p> <p><b>THE OPPORTUNITY<b> <p> <p>Investment Operations Associate <p> <p>Manager Data Processing Group <p> <p>Location of position Arlington VA Hybrid Workplace <p> <p>Anticipated Start Date 412024 <p> <p>Required for Application Resume <p> <p>About the Role <p> <p>Investment Operations Associates in the Manager Data Processing Group are responsible for all aspects of investment data management for an assigned set of external investment manager relationships including coordination with multiple internal teams data collection data interpretation and input using Cambridge Associates defined methodologies and best practices investment manager profile administration audit and due diligence support quality control and request management The position is operations focused and includes backoffice responsibilities to support Cambridge Associates multiple services <p> <p>What You Will Do <p> <p> Actively maintain an assigned portfolio of firms by keeping data up to date and accurately recorded in our database <p> <p> Maintain relationships with internal and external investment managers by supporting and fulfilling timesensitive data requests completing outreach when required <p> <p> Collect and analyze fund offering documents such as financial statements performance reports investor letters commentaries factsheets etc Interpret documents to track information of interest in our database <p> <p> Maintain data integrity through extensive quality checking procedures including documentation confirmation <p> <p> Research additional information to classify investment products in alignment with CAs Standards and Investment Managers expectations <p> <p> Assume ownership and accountability for the production and final delivery of monthly or quarterly fund performance reports using firm datasets and excel utilities <p> <p> Work with colleagues to maintain balanced firm coverage assignments and responsibilities <p> <p> Engage in dynamic project teams that support the productivity of the entire team <p> <p>People Who Enjoy This Job <p> <p> Can listen learn and lead while taking full ownership of individual scope of work <p> <p> Take pride on having or developing expert financial data domain knowledge <p> <p> Enjoy client service and providing superb professional customer service <p> <p> Care about data quality and able to connect decisions to downstream impact <p> <p> Create amp follow processes while maintaining an improvement focused mindset <p> <p> Manage your individual and team responsibilities through relationships and metrics <p> <p> Engage consultatively with clients investment teams and peers <p> <p> Prioritize effectively and decisively across a wide range of workflows and deadlines <p> <p> Enjoy working in and learning about data management in the investment industry <p> <p>What We Offer <p> <p> 2week onboarding training program as well as structured mentorship Continuing education opportunities including employee guided learning opportunities and support for the CFA CAIA and other professional designations <p> <p> Teambased work structure which supports an environment where immediate contributions can be made and ongoing learning is encouraged and fostered through team interactions <p> <p> Exposure to robust data platform expanding across public and private asset classes <p> <p> Opportunity to join peerled auxiliary teams to strengthen project management and leadership experience <p> <p> Opportunities to join our community service activities and other events to promote team collaboration and corporate citizenship <p> <p>What We Expect <p> <p> Education Required Bachelors degree any major minimum GPA of 30 preferred <p> <p> Experience Preferred 1 3 years related work experience in investment management or finance <p> <p> The ability to operate in a highly productive customer serviceoriented and team environment <p> <p> A keen eye for detail and ability to manage multiple deadlines <p> <p> Effective written and oral communication skills <p> <p> An interest in finance and desire to learn more about the operational side of investments industry <p> <p> Familiarity with public markets data andor public alternative investments longonly longshort hedgeabsolute return and public credit funds is considered a plus <p> <p> Eligibility to work in the US without sponsorship or restriction now and in the future <p> <p>Come as You Are <p> <p>Cambridge Associates is an equal opportunity employer We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity andor expression veteran status genetic information or any other status protected by applicable law <p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request an accommodation <p> <p><b>Want to learn more<b> <p> <p>Click HERE to learn more about how Cambridge Associates <b>lives our firm values<b> every day <p> <p>Click <b>HERE<b> to learn more about Cambridge Associates <b>invests in diversity and inclusion<b> <p> <p>Click <b>HERE<b> to learn more about our commitment to <b>Corporate Social Responsibility<b> <p> <p>EQUAL OPPORTUNITY EMPLOYMENT <p> <p>The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race color religion age sex national origin sexual orientation gender identity disability or veteran status It is expected that all employees will follow a similar policy toward their coworkers<p>

Tier III Analyst

Company: KeenLogic

Location: Washington DC

Posted Mar 16, 2024

<div><span><span><span><span>KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives The ideal candidate will have experience troubleshooting a variety of software and hardware issues including issues with Windows Mac iOS and Android operating systems As a Tier III Help Desk Analyst you will serve as primary technical resource and solutionprovider for IT Customer Solutions ITCS and will interact with other technology groups both internal and external as appropriate to respond to user requests andor problems<span><span><span><br ><span><span><span><i>This position requires one month onsite and will transition to Hybrid The hours for this position are 900 AM to 600 PM beginning on January 8 2024 The ideal candidate must be able available to provide 24X7 oncall support as needed and work additional hours as required This is a fulltime position offering <strong>fortune 500 level<strong> benefits PTO 401k and monthly reimbursement for travel<i><span><span><span><span><b><span><span><span><span>Background<span><span><span><span><b><span><span><span>The Chief Administrative Officer CAO of the House has been charged by the Committee on <span>House<span><span><span><br ><span><span><span>Administration CHA with supporting and maintaining the Houses inventory of over 50000 pieces of accountable equipment through the traditional phases of the equipments lifecycle The environment is composed of four hundred and thirtyfive 435 Representatives and over fifty 50 committee leadership and support offices There are approximately ten thousand 10000 staffers of the House and approximately nine hundred and fifty 950 district offices across the United States and Territories ITCS provides a wide range of end user technology support services to House Members Committees Leadership Offices and staff Chief among them is ensuring a capability to ensure the availability and accessibility of staff to support users of technology products and services This capability requires adequate staffing to ensure that requests from House staff for technical support are responded to and addressed within established service level agreements<span><span><span><span><b><span><span><span><span>Qualifications<span><span><span><span><b> <ul><li><span><span><span><span>Must be eligible for a government <span>clearance<span><span><span><span><span><li> <li><span><span><span><span>Must be a US<span> Citizen<span><span><span><span><span><li> <ul><p><b><span><span><span>Preferred <span>Qualifications<span><span><span><span><b> <p><ul><li><span><span><span><span>Bachelors Degree and 5 years experience or High School diploma and 7 years<span> experience<span><span><span><span><span><li> <ul><p><b><span><span><span>Required <span>Skills<span><span><span><span><b> <p><ul><li><span><span><span><span>2+ years experience with Microsoft Windows <span>11<span><span><span><span><span><li> <li><span><span><span><span>3+ years experience with Office 365 <span>applications<span><span><span><span><span><li> <li><span><span><span><span>1+ years experience with Power Automate creating and implementing power automate <span>flows<span><span><span><span><span><li> <li><span><span><span><span>2+ years experience with PowerShell writing and utilizing PowerShell to automate <span>the<span><span><span><span><span><li> <ul><p><span><span><span>management of systems including deployment tools and exporting <span>data<span><span><span><span> <p><ul><li><span><span><span><span>1+ years experience maintaining and patching Microsoft Server <span>2016<span><span><span><span><span><li> <li><span><span><span><span>3+ years experience with Microsoft Endpoint Manager formerly SCCM andor <span>Microsoft<span><span><span><span><span><li> <ul><p><span><span><span>Deployment <span>Tool<span><span><span><span> <p><ul><li><span><span><span><span>The candidate needs to be well versed in deploying computer images and applications <span>packages<span><span><span><span><span><li> <li><span><span><span><span>3+ years experience supporting Mobile operating systems ie iOS <span>Android<span><span><span><span><span><li> <li><span><span><span><span>3+ years experience in a Tier 2 support <span>role<span><span><span><span><span><li> <ul><div> <ul><li><span><span><span>2+ years experience supporting and knowledge of the Mac operating<span> system<span><span><span><span><li> <li><span><span><span>3+ years experience with Active Directory User amp Account<span> Administration<span><span><span><span><li> <li><span><span><span>2+ years experience using BMC Remedy Incident and Change or Knowledge Management or <span>a<span><span><span><span> <span><span>similar <span>tool<span><span><span><li> <li><span><span><span>Must be able to physically lift up to 50 pounds of <span>equipment<span><span><span><span><li> <ul><p><b><span><span>General roles amp <span>responsibilities<span><span><span><b> <p><ul><li><span><span><span><span>Monitor support queues to ensure incidents have been escalated appropriately and have the correct level of detail captured<span><span><span><span><li> <li><span><span><span><span>Troubleshoot incidents that cannot be resolved by Tier <span>2<span><span><span><span><span><li> <li><span><span><span>Provide knowledge articles and technical articles for other support<span> tiers<span><span><span><span><li> <li><span><span><span>Maintain repair and restore the components of IT <span>services<span><span><span><span><li> <li><span><span><span>Automate Operating System <span>Deployment<span><span><span><span><li> <li><span><span><span>Automate business <span>processes<span><span><span><span><li> <li><span><span><span>Provide mobile device support hardwaresoftware installation and configuration <span>support<span><span><span><span><li> <li><span><span><span>Provide support for House offices in installing and using House supported <span>software<span><span><span><span><li> <li><span><span><span>Assist in developing user documentationinstallation <span>procedures<span><span><span><span><li> <li><span><span><span>Serve as a resource for solving user problems requiring an advanced level of technical<span> support<span><span><span><span><li> <li><span><span><span><span>Maintain a high degree of customer service for all support calls and adhere to all Quality <span>Standards<span><span><span><span><span><li> <li><span><span><span><span>Provide support for application software installation and <span>use<span><span><span><span><span><li> <li><span><span><span>Assist in developing user documentationinstallation <span>procedures<span><span><span><span><li> <li><span><span><span>Participate in HIR projects and initiatives for House<span> customers<span><span><span><span><li> <li><span><span><span>Serve as a resource for solving user problems requiring an advanced level of technician<span> support<span><span><span><span><li> <li><span><span><span>Serve as the technical resource and solutionprovider for the Call Center support <span>team<span><span><span><span><li> <li><span><span><span>Work closely with other HIR groups to support current <span>technology<span><span><span><span><li> <li><span><span><span>Interact with other HIR groups as appropriate to efficiently respond to user <span>requestsproblems<span><span><span><span><li> <li><span><span><span>Partner with vendors to identify and resolve<span> problems<span><span><span><span><li> <li><span><span><span>Confer with senior engineering staff to resolve more complex <span>problems<span><span><span><span><li> <li><span><span><span>Perform other official duties as <span>assigned<span><span><span><span><li> <ul>

Federal Solutions Architect

Company: Starburst

Location: Washington DC

Posted Mar 17, 2024

Starburst is a remote-first company that offers a data lake analytics platform built on open source Trino. They are seeking a Federal Solutions Architect to build their presence in the federal space, ensuring successful customer adoption of their products. The role involves growing and retaining accounts, ramping future federal Solutions Architects, and owning the technical aspects of the sales cycle. The ideal candidate should have expertise in technical areas such as ANSI SQL, UNIX/Linux CLI interactions, and Big Data Technologies, along with experience in the Federal, DOD, SLED space. Starburst values diversity, equity, and inclusion, and offers competitive salaries, flexible work options, and more.

Quantitative Engineer

Company: The Oakleaf Group

Location: Washington DC

Posted Mar 16, 2024

The Oakleaf Group, a mortgage and financial services consulting firm, is seeking a Quantitative Engineer. This role involves conducting research in mortgage finance areas, applying advanced mathematical and statistical techniques, and developing practical solutions. The ideal candidate will have a PhD in Economics, Statistics, Finance, or related field, demonstrated academic training in econometrics or statistics, and proficiency in programming languages. The position is remote and requires the ability to work effectively in a home office environment. The Oakleaf Group offers competitive compensation, healthcare benefits, and is committed to equal employment opportunity.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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