Customer Satisfaction Jobs in Washington DC
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Senior Acquisition Program Support Analyst - PAE
Company: ManTech
Location: Washington DC
Posted Mar 16, 2024
ManTech International is seeking a Senior Acquisition Program Support Analyst for a fully remote position in Washington, D.C. The role involves assisting government program managers in developing new programs, managing program baselines, tracking project costs, and serving as a technical advisor. The ideal candidate should have experience equivalent to a PMI PMP or DAU Level II or III Program Manager Certification, and 5 years of relevant experience. ManTech is an equal opportunity employer that values diversity and inclusion.
SPD Technl
Company: MedStar Health
Location: Washington DC
Posted Mar 16, 2024
<p><strong>General Summary of Position<strong>The incumbent in this position is responsible for the decontamination cleaning processing and sterilization of supplies and equipment dispensed by the department following the established infection control practices This incumbent is also responsible to preparing surgical case carts These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospitals philosophy policies procedures and standards <p> <p><strong>Primary Duties and Responsibilities<strong> <p><li>Demonstrates an understanding of the specific principles of cleaning disinfection sterilization and sterile storage<li> <li>Displays a thorough knowledge of the basic and special instrumentation<li> <li>Exhibits proper care and handling of the instrumentation<li> <li>Capable of performing all functions related to the decontamination process Able to decontaminate all types of instrumentation correctly general instrumentation special instrumentation power instrumentation endoscopic instrumentation etc<li> <li>Performs tray assemblage accurately by following the count sheets<li> <li>Executes proper packaging and labeling of all applicable items for sterilization<li> <li>Demonstrates knowledge of proper loading and operation of all sterilizers and other equipment<li> <li>Performs accurate verification and proper documentation of the sterilizing processes<li> <li>Knows how to run biological and chemical tests Accurately interprets and records the results in the appropriate logs Capable of carrying out the Recall Procedure in the event of a positive biological test<li> <li>Demonstrates correct techniques in storing sterile supplies instruments and equipment in the proper locations after processing<li> <li>Ensures proper operation of the sterilizer by inspecting and cleaning the sterilizers according to the manufacturers recommendations Reports any malfunctions immediately to the supervisor<li> <li>Pulls case carts accurately and delivers them to OR within an adequate time for case setup<li> <li>Ensures all items on the Needs List are processed in a timely manner<li> <li>Responds promptly and positively to all customer requests Follows through on all issues to resolution<li> <li>Willingly accepts temporary reassignment to effectively respond to changes in the workload<li> <li>Notifies supervisor immediately of instrument or supply or other purchase needs<li> <li>Consistently maintains clean and organized work areas<li> <li>Performs the general cleaning of the department surface areas racks shelves storage areas as needed<li> <li>Reviews Communicator Book and Information Board making note of instruments or service charges requested by the customer<li> <li>Completes annual education requirements and department inservices as scheduledUPerforms in accordance with the protocols established by the regulatory agencies state and local agencies AORN THE JOINT COMMISSION AAMI and OSHA VAssumes other duties and responsibilities appropriate to the position and area The above responsibilities are a general description of the level and nature of the work assigned to this position and is not considered as all inclusive<li> <p><strong>Minimum Qualifications<strong> <p> <p><strong>Education<strong> <p><ul><li>High School Diploma or GED required or<li> <li> equivalent GED required <li> <ul><p><strong>Experience<strong> <p><ul><li>12 years Experience as a sterile processing technician preferred <li> <ul><p><strong>Licenses and Certifications<strong> <p><ul><li>CSPDT Certified Sterile Processing and Distribution Tech within 1 Year required or<li> <li>CSPM Certified in Sterile Processing Management <li> <ul><p><strong>Knowledge Skills and Abilities<strong> <p><ul><li>Able to communicate effectively in English both verbally and in writing<li> <li>Good public relations and communication skills<li> <li>Ability to deal with high stress associated with high volume critical care departments<li> <ul><p><strong>Why MedStar Health<strong> <p> <p>At MedStar Health we understand that our ability to treat others well begins with how we treat each other We work hard to foster an inclusive and positive environment where our associates feel valued connected and empowered We live up to this promise through <p> <ul><li> <b>Strong emphasis on teamwork <b>our associates feel connected to each other and our mission as an organization In return our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark<li> <li> <b>Strategic focus on equity inclusion amp diversity <b>we are committed to equity for all people and communities We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization<li> <li> <b>Comprehensive total rewards package <b>including competitive pay generous paid time off great health and wellness benefits retirement savings education assistance and so much more<li> <li> <b>More career opportunities closer to home <b>as the largest healthcare provider in the BaltimoreWashington DC region there are countless opportunities to grow your career and fulfill your aspirations<li> <ul><p><strong>About MedStar Health<strong> <p> <p>MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington DC region while advancing the practice of medicine through education innovation and research Our team of 32000 includes physicians nurses residents fellows and many other clinical and nonclinical associates working in a variety of settings across our health system including 10 hospitals and more than 300 communitybased locations the largest home health provider in the region and highly respected institutes dedicated to research and innovation As the medical education and clinical partner of Georgetown University for more than 20 years MedStar Health is dedicated not only to teaching the next generation of doctors but also to the continuing education professional development and personal fulfillment of our whole team Together we use the best of our minds and the best of our hearts to serve our patients those who care for them and our communities Its how we treat people <p> <p>MedStar Health is an Equal Opportunity EO Employer and assures equal opportunity for all applicants and employees We hire people to work in different locations and we comply with the federal state and local laws governing each of those locations MedStar Health makes all decisions regarding employment including for example hiring transfer promotion compensation benefit eligibility discipline and discharge without regard to any protected status including race color creed religion national origin citizenship status sex age disability veteran status marital status sexual orientation gender identity or expression political affiliations or any other characteristic protected by federal state or local EO laws If you receive an offer of employment it is MedStar Healths policy to hire its employees on an atwill basis which means you or MedStar Health may terminate this relationship at any time for any reason<p>
SENIOR SPECIALIST
Company: HCL Technologies
Location: Washington DC
Posted Mar 16, 2024
<p><strong>Job Description Posting<strong> <p> <p>HCL Desktop Technician JD DSS Houston TX <p> <p>Main tasks in the following areas <p> <p>Ability to contact and troubleshoot directly with users to resolve various software and hardware issues <p> <p>Good customer service focus personality and ability with a can do attitude expected <p> <p>Hardware installation and delivery new computers monitors docking stations accessories etc <p> <p>Maintaining loaner laptop pool clean wipe andor reimagereload <p> <p>User equipment moves within the office disconnect equipment relocate and reconnect retrieval <p> <p>Facilitating user transfers between offices assist with data copy backups equipment transfer process <p> <p>Staging and imaging computers unboxing setup in staging area image machines using Client s process <p> <p>Maintain equipment records in inventory and stock <p> <p>Asset management systems Manage hardware inventory and keep hardware databases updated <p> <p>Windows OS System Image Deployment with SCCM and QA check them <p> <p>Clean and repair machines Changing laptop batteries keyboards replacing RAM <p> <p>Trouble shoot boot issues such as blue screen BIOS setting Boot start up issues <p> <p>Move laptops and desktopsworkstations around the building as directed by the Team lead <p> <p>Good understanding of Windows 10 and Office 365 apps SharePoint ServiceNow Active Directory and Software Center a big plus <p> <p>ITSM ticket system experience <p> <p>Hardware Software troubleshooting and repair skills on PC s Laptops Outlook amp Microsoft application basic troubleshooting <p> <p>Other tasks as directed by the supervisor <p> <p>1 To provide support for on call escalations and doing root cause analysis of given issue 2 To independently resolve tickets within agreed SLA of ticket volume and time 3 To adhere to quality standards regulatory requirements and company policies 4 Work on value adding activities such Knowledge base update and management Training freshers coaching analysts 5 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases<p>
Escrow Coordinator (PGP Title)
Company: PulteGroup
Location: Washington DC
Posted Mar 16, 2024
The job position is fully onsite in Fairfax, Virginia. The primary responsibility involves assisting with tasks related to closing real estate transactions. Key duties include acting as a liaison between all parties involved, performing customer service tasks, maintaining a professional branch appearance, and supporting the branch in all aspects of settlement transactions. The role requires strong communication skills, multi-tasking abilities, and proficiency in Microsoft Windows, Outlook, Excel, One Note, and Softpro. The ideal candidate should have related functional experience, customer service skills, and the ability to work in a fast-paced environment.
Education Client Leader II
Company: CannonDesign
Location: Washington DC
Posted Mar 16, 2024
CannonDesign is seeking a Client Leader II for the Education Market, based in Arlington, VA. The role involves client and team leadership, business development, and mentoring. The ideal candidate should have 15+ years of experience in the Education Market, strong communication and leadership skills, and a proven track record in client and team leadership. The firm is committed to equity, diversity, and inclusion, and values authentic communication and transparency.
Mgr Project Execution
Company: Exelon
Location: Washington DC
Posted Mar 16, 2024
Exelon is a Fortune 200 company with a mission to power a cleaner, brighter future. They are seeking problem solvers and innovators to join their team of 19,000 colleagues serving over 10 million customers. The company values diversity, innovation, integrity, and community service. The primary role involves managing a project portfolio, leading project teams, and ensuring adherence to schedules and budgets. The ideal candidate should have a Bachelor's degree in business, engineering, or related field, along with 7-10 years of relevant project management experience. PMP certification is required. The role involves managing large, complex projects, interacting with various levels of Exelon leadership, and directly managing several hundred contract personnel.
IT Program Manager Virginia
Company: 2HB Incorporated
Location: Washington DC
Posted Mar 16, 2024
2HB Incorporated is seeking a full-time IT Program Manager with TS/SCI/Full Scope Polygraph Clearance for a mission-focused office in McLean, VA. The candidate will coordinate and manage technical projects, utilizing cyber security and technical operation knowledge. Key responsibilities include technical project management, data analysis, IT security research, data integration, software evaluation, and graphical visualization. The candidate must possess demonstrated experience in project management, cyber security, and technical operations. Desired certifications include GPEN, CEH, and CompTIA Security+. This role requires maintaining institutional knowledge and competency level for all required skills.
Project Manager
Company: DMI (Digital Management, LLC)
Location: Washington DC
Posted Mar 16, 2024
<p><strong>About DMI<strong> <p> <p>DMI is a leading global provider of digital services working at the intersection of public and private sectors With broad capabilities across IT managed services cybersecurity cloud migration and application development DMI provides onsite and remote support to clients within governments healthcare financial services transportation manufacturing and other critical infrastructure sectors DMI has grown to over 2100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories <p> <p><strong>About the Opportunity<strong> <p> <p>DMI LLC is seeking a <strong>Project Manager <strong> to join us <p> <p><strong>Duties and Responsibilities<strong> <p> <ul><li>Provide project planning decision support and project management services to enable efficient and effective business technical assessments and technical decision making including change and communication management<li> <li>Employ change management tools and techniques to benefit the mission<li> <li>Provide support for development of strategic sourcing vehicles for improved acquisition of IT<li> <li>Conduct research and analysis and provide documentation to support<li> <li>Participate in and facilitate meetings with subject matter experts to conduct requirements gathering documentation and analysis<li> <li>Provide PMO support portfolio management support market research support outreach and customercentric project communications to meet customer needs and expectations<li> <li>Provide daytoday support to assist managers to include but not limited to project execution program and portfolio planning IT requisition review and assessment contractual and financial planning market research software license management continuous process improvement investment planning and return on investment analysis and presentations<li> <li>Support userfriendly tailored customer communications including but not limited to developingmaintaining a customer service framework updatingmaintaining communications and outreach website and training materials providing multilevel communications planning for varied audiences stakeholders customers executives web content etc conducting training preparing presentations fielding tracking and resolving stakeholder questions<li> <li>Provide support to Government for technical writing for IT governancepolicy<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>R<strong><strong>equired and Desired SkillsCertifications <strong>PMP certification or equivalent is desired <p> <p><strong>Min Citizenship Status Required<strong> No restrictions <p> <p><strong>Physical Requirements<strong> No Physical requirement needed for this position <p> <p><strong>Location <strong>Silver Spring Maryland <p> <p><strong>Working at DMI<strong> <p> <p>DMI is a diverse prosperous and rewarding place to work Being part of the DMI family means we care about your wellbeing We offer a variety of perks and benefits that help meet various interests and needs while still having the opportunity to work directly with several of our awardwinning Fortune 1000 clients The following categories make up your DMI wellbeing <p> <ul><li>ConvenienceConcierge Virtual visits through health insurance pet insurance commuter benefits discount tickets for movies travel and many other items to provide convenience<li> <li>Development Annual performance management continuing education and tuition assistance internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development<li> <li>Financial Generous 401k matches both pretax and posttax ROTH contributions along with financial wellness education EAP Life Insurance and Disability help provide financial stability for each DMI employee<li> <li>Recognition Great achievements do not go unnoticed by DMI through Annual Awards ceremony service anniversaries peertopeer acknowledgment employee referral bonuses<li> <li>Wellness Healthcare benefits Wellness programs Flu Shots Biometric screenings and several other wellness options<li> <ul><p>Employees are valued for their talents and contributions We all take pride in helping our customers achieve their goals which in turn contributes to the overall success of the company The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status DMI is an Equal Opportunity Employer MinorityFemaleVeteransDisability DMI maintains a drugfree workplace <p> <p>No Agencies Please <p> <p>Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information US citizenship may be required for some positions<p>
Senior Solutions Marketing Manager
Company: Ellucian
Location: Washington DC
Posted Mar 16, 2024
Ellucian, a global leader in EdTech for higher education, is seeking a Sr. Solutions Marketing Manager. The role involves leading go-to-market strategies, creating and executing solution messaging, and developing marketing assets. The company offers comprehensive benefits including health coverage, flexible time off, and a learning culture with professional development opportunities.
Sr Solutions Architect - Public Sector
Company: Cloudera
Location: Washington DC
Posted Mar 16, 2024
Cloudera is seeking a Senior Solutions Architect with TS/SCI clearance and extensive experience in designing and deploying large-scale Hadoop solutions for Federal customers. The role involves working directly with customer technical resources, optimizing performance, designing Big Data architectures, and driving projects to successful completion. The company offers a generous PTO policy, work-life balance support, flexible WFH policy, wellness programs, and comprehensive benefits.
Enterprise Account Executive, West Coast
Company: CoreView
Location: Washington DC
Posted Mar 16, 2024
<p><strong>Enterprise Account Executive<strong> <p> <p><strong>Location<strong> West Coast USA <p> <p><strong>About CoreView and Simeon Cloud<strong> <p> <p>CoreView is the 1 Microsoft 365 management platform for IT teams who are transforming the way they run their Microsoft 365 stack Simeon Cloud a CoreView company is a robust configuration as code solution for implementing governance and automation for modern digital workplaces using Microsoft 365 Combined this suite of tools is the only platform on the market that provides a holistic approach to satisfy IT and business governance requirements for Microsoft 365 from internal policies external regulations and daytoday operations <p> <p>CoreView is proud to be a Microsoft AI Cloud Partner and our solutions are available in the Azure Marketplace We are committed to working exclusively with the global network of Microsoft resellers solution integrators and managed service providers For more information please visit wwwcoreviewcom and wwwsimeoncloudcom <p> <p><strong>Job Summary <strong> <p> <p>Were seeking a dynamic Enterprise Technical Executive to join our team driving sales and building key client relationships As an Enterprise Technical Executive youll leverage your technical expertise in Microsoft solutions cloud technologies like M365 and Azure and DevOps methodologies to achieve regional targets and foster innovation Your role involves strategic sales planning market analysis for new opportunities and nurturing client connections Managing and mentoring a sales team youll focus on refining sales processes analyzing metrics for optimization and ensuring continuous learning Your qualifications include proven sales success technical acumen in relevant fields and a commitment to thrive in a dynamic environment <p> <p><strong>Requirements<strong> <p> <p><strong>Responsibilities <strong> <p> <ul><li>Sales and Leadership Strategy <p> Develop and implement strategic sales plans to meet regional targets <p> <p> Consistently achieve and exceed sales goals through effective forecasting and pipeline management <p> <p> Conduct market analysis to identify new sales opportunities and industry trends<p><li> <li>Technical Expertise in Microsoft Solutions Cloud and DevOps <p> Exhibit indepth knowledge of Microsoft products and services with a focus on cloud solutions like M365 Azure and DevOps practices <p> <p> Strong understanding of Microsoft and Hashicorp Terraform technologies to address complex client needs <p> <p> Stay abreast of emerging tech trends integrating them into customercentric solutions<p><li> <li>Client Relationship Management <p> Establish and nurture strong relationships with both new and existing clients <p> <p> Deliver compelling tailored presentations and negotiate effectively to close deals <p> <p> Provide ongoing support and technical guidance to clients ensuring satisfaction and loyalty<p><li> <li>Team Management and Development <p> Lead mentor and motivate a team of sales professionals setting and tracking performance metrics <p> <p> Oversee team training ensuring proficiency in Microsoft technologies cloud solutions and DevOps practices <p> <p> Foster a culture of continuous learning and improvement within the team<p><li> <li>Sales Metrics and Analysis <p> Monitor and analyze sales performance using key metrics such as conversion rates average deal size customer acquisition cost and customer lifetime value <p> <p> Implement and refine sales processes to optimize the sales cycle and improve efficiency <p> <p> Conduct indepth ROI analysis for sales initiatives adapting strategies to maximize effectiveness<p><li> <ul><p><strong>Qualifications <strong> <p> <ul><li>Technical experience in Business Marketing or a related technical field<li> <li>Proven track record in sales preferably in a technical or technologyfocused industry<li> <li>Comprehensive knowledge of Microsoft technologies cloud computing and DevOps methodologiesMicrosoft 365 Azure DevOps Microsoft DSC Hashicrop Terraform and Pulumi<li> <li>Strong Business Acumen around the industry andor regional settings<li> <li>Strong understanding of Bant Challenger and MEDDPICC <li> <li>Strong strategic and analytical thinker with excellent leadership and communication skills<li> <li>Ability to thrive in a dynamic fastpaced environment<li> <ul><p><strong>Additional Notes <strong> <p> <p><strong>All applicants will be required to take a preemployment assessment for consideration <strong> <p> <p><strong>CoreView is an Affirmative Action Equal Opportunity Employer that values the strength that diversity brings to the workplace All qualified applicants will receive consideration for employment and will not be discriminated against based on gender raceethnicity protected veteran status disability or other protected group status<strong><p>
IT Program Manager
Company: 2HB Incorporated
Location: Washington DC
Posted Mar 16, 2024
2HB Incorporated is seeking a full-time IT Program Manager with TS/SCI/Full Scope Polygraph Clearance and ISSA Certification. The role involves managing technical projects, coordinating technical exchange meetings, composing technical documents, analyzing cyber data sets, and providing insights into IT/cyber security trends. The candidate must possess demonstrated experience in project management, cyber security research, and networking. Additional desired skills include experience with technical operations development and working with Sponsor field offices.