Customer Satisfaction Jobs in Washington DC

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AI/ML Enterprise Program Systems Engineer

Company: SAIC

Location: Washington DC

Posted Mar 16, 2024

<p><b>Description<b> <p> <p>SAIC seeks an Artificial IntelligenceMachine Learning Systems Engineer to join our team of professionals providing technical and program services to the US Government USG SAIC provides research engineering design analysis acquisition development integration test and operations support USG Intelligence Community IC and Department of Defense DoD customers We support development and delivery of next generation and generation after next national security systems based on land at sea in air and in space <p> <p>The engineer sought here serves a USG Program Office leading the establishment of the enterprises artificial intelligence and machine learning program This position provides Systems Engineering amp Technical Advisory SETA support services Your responsibilities include some or all of the following depending on your personal desires and capabilities <p> <ul><li>AIML expertise to help USG Program Office develop and implement an enterprise AIML strategy and program plans<li> <li>Implementation of AIML policies procedures instructions and guidance<li> <li>Assessment of the feasibility and applicability of relevant AIML techniques to future spacecraft payloads communication systems ground systems launch systems and operations concepts<li> <li>Assist USG Program Office defining the staffing requirements to support the enterprise AIML program<li> <li>Work with government technical and contracts staff developing necessary program acquisition packages<li> <li>Briefings and reports including technical and programmatic assessments presenting analysis results conclusions and recommendations Brief USG staff and industry partners as requested<li> <li>Active member of enterprise RampD learning and innovation environment creating gathering and sharing knowledge to grow organizational competency and capability<li> <ul><p><b>Qualifications<b> <p><ul><li>Active TSSCI clearance with Poly<li> <li>Must have bachelors degree with minimum of 14+ years of relevant work experience or 12 years with masters degree<li> <li>Relevant experience in establishing enterprise programs<li> <li>AIML knowledge <li> <li>Proficient skills using Microsoft Office applications ie Word Excel PowerPoint SharePoint<li> <li>Critical thinking problemsolving and analytical skills<li> <li>Interpersonal and communication skills for written reports group discussion and oral presentations<li> <ul><p><b>Desired Qualifications<b> <p> <ul><li>Knowledge skills abilities andor experience in one of more of the following <ul><li>Systems engineering and integration applied to spacecraft ground and launch systems<li> <li>RampD of artificial intelligencemachine learning agents<li> <li>System acquisition design development integration test andor flight operations<li> <li>Artificial Intelligence andor Machine Learning technologies applied to space system<li> <li>IC mission organizations disciplines systems andor processes<li> <ul><li> <ul><p>SAIC accepts applications on an ongoing basis and there is no deadline <p> <p>Covid Policy SAIC does not require COVID19 vaccinations or boosters Customer site vaccination requirements must be followed when work is performed at a customer site<p>

Solution Architect - CTJ

Company: Microsoft

Location: Washington DC

Posted Mar 16, 2024

<p><strong>Overview<strong> <p> <p>We are looking to hire a Solution Architect to join Microsoft Federal <p> <p>The Microsoft Federal organization was established to address the unique mission legalregulatory requirements and procurement rules and processes of the United States Government USG Microsoft Federal is committed to ensuring its resources including appropriately qualified experienced and certified personnel with necessary security clearances or otherwise are available as needed to meet USG evolving needs To that end Microsoft embraces as a missioncritical philosophy flexibility in the recruiting hiring and workforce assignment of Microsoft Federal personnel Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs regardless of segment Civilian Defense or intelligence community <p> <p>Microsoft is on a mission to empower every person and every organization on the planet to achieve more Our culture is centered on embracing a growth mindset a theme of inspiring excellence and encouraging teams and leaders to bring their best each day Growth mindset encourages each of us to lean in and learn what matters most to our customers to create the foundational knowledge that enables us to make customerfirst decisions in everything we do In doing so we create lifechanging innovations that impact billions of lives around the world You can help us achieve our mission <p> <p><strong>Responsibilities<strong> <p> <p>The Solution Architect role will help drive technical validation of customer intent and ensure solutions meet the requirements of the mission sets This includes spearheading efforts for provisioning landing zones Virtual Enclaves as well as crafting technical architecture and cost estimates The Solution Architect will support the Special Mission Design team which partners with customers to shape a common understanding of their mission needs through technical assessments discovery leading design sessions and developing solution Courses of Action tailored for Special Access ProgramSpecial Access Required requirements for meeting the customers business case and solving the identified needs <p> <p>Specific role duties include <p> <ul><li> Validation requirements through technical assessments Lead design sessions and develop solution Courses of Action Draft and deliver technical architectures and cost estimates Hyperscale and hybrid Networking architecture design support<li> <ul><p>Understanding CustomerPartner Technical Environment <p> <ul><li>Gathers customerpartner insights from a broad range of stakeholders as well as the primary business sponsor to shape and form both the definition and ongoing execution of projects Identifies and evaluates industry trends eg customer industry verticals information technology IT industry security applications and tools Provides guidance and adapts business models plans and solutions based on insights<li> <li>Works with customerpartner stakeholders eg Enterprise Architects Security Team Development Team Operations Team and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution Where the cost of change is accepted by the customer shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery Contributes to Microsoftcentric operations and cadences to align with customer feedback<li> <li>Uses evidencebased approach to represent the customerpartner as a customer advocate and shares insights with Product Engineering teams and the business with a view to improving Microsoft technologies products services and offerings such that they can better meet customerpartner needs across a territory<li> <ul><p>Architecture Design and Deployment <p> <ul><li>Leverages a structured approach to Architecture Projects using prevailing methodologies eg Waterfall Agile Iterative that make use of existing reference architecture and established architectural styles and design patterns Proposes and helps develop new solutions to scale across multiple customerspartners Builds and maintains an architecture description document an architecture decisions log and a requirementsconstraints traceability matrix to ensure the rationale for the business solutions architecture is known and understood<li> <li>Defines and documents the Architecture through an architecture description document an architecture decisions log and a requirementsconstraints traceability matrix to communicate the value proposition of the business solution along with the project approach Leads complex costbased and technologybased discussions to explain the Architecture in terms of its build deployment and ongoing operational use to determine customer appetite for the business solution Uses a businessvalue approach that values return on investment ROI and customer costssavings over technical ease of execution<li> <li>Collaborates with the Project Manager to jointly drive projecttechnical governance of the design build and deployment into use of proof of concepts POCs and pilots using enterprise architecture processes and ensuring quality control through peer review Works with customers to understand and demonstrate business value eg release of revenue cost savings that the business solution realize<li> <li>Works with the business sponsor and customerpartner stakeholders eg Business users Enterprise Architects Security Team Operations Team to gather and ratify requirements and constraints Manages and resolves complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved Maintains the requirementsconstraints traceability matrix to prove that solution components have a rationalejustification for inclusion in the architecture of the business solution <li> <li>Works in close collaboration with the Project Manager and internal stakeholders to identify categorize and communicate business and technical risks Defines risk mitigation activities that are foundational to the project plan Defines risk contingency plans for invocation should the risk occur <li> <li>Deep understanding of defenseindepth designs in Azure<li> <li>Deep understanding in Log Collection technologies such as Log Analytics<li> <li>Deep experience in Infrastructure as Code being deployed to cloud environments including being able generate new IaC from scratch to meet customer requirements<li> <li>Have knowledge in being able to architect design and implement mission critical solutions on the Azure Cloud<li> <li>Have knowledge of how to integrate onpremise systems with Azure Cloud Services this includes Microsoft and onpremise network solutions<li> <li>Have an understanding of Microsoft Azure PaaS Services to be able to assist customers in a modernization journey<li> <li>Have an understanding of isolating data and customer workloads in Azure to ensure granular access to specific data sets<li> <li>Have the ability to assess customer requirements and desires and to translate them to technical solutions in Azure<li> <ul><p>Practice Development <p> <ul><li>Generates new andor improvements to existing intellectual property Connects gaps and patterns across business and technology areas to drive changes Identifies which ideas should be culled with consideration for scale across customers Drives the reuse of intellectual property and recommends best practices in both presales and delivery Participates and contributes to internalexternal communities<li> <ul><p>Trusted Advisor <p> <ul><li>Develops a network of internalexternal relationships with seniorlevel decision makers to build influence in addressing problemsblockers and facilitating additional views on the matter of interest Acts as an advisor to external stakeholders Provides direction to facilitate relationships between others Stays uptodate on Microsofts technologies products and services in order to communicate Microsofts mission strategy and capabilities When appropriate develops a strategic relationship with key stakeholders within the customer portfolio often as part of a steering committee to ensure service delivery is on track and major issues are being anticipated identified and managed<li> <li>Uses evidencebased arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customerspartners when a decision or course of action will not produce optimal results Leverages strategic expertise to encourage alternative approaches where applicable Serves as the technical conscience to challenge the status quo and unrealistic expectations Proactively resolves conflicts and seeks resolution to balance the overall outcome Drives consensus where possible and leads decisions to resolve conflict when needed<li> <li>Leads the adoption of Microsoft solutions technologies based on understanding of competitor solutions and how customer business value can be driven through Microsofts offerings Differentiates Microsofts solutions in customerpartner conversations to influence the industrywide direction for specific architectures<li> <ul><p>Thought Leadership <p> <ul><li>Leads virtual teams around technologies and customerpartner challenges by sharing ideas insight and strategic technical input with technical teams internal communities across the field and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape<li> <li>Participates in external architect community events eg conferences seminars technical meetups Webcasts blogs hackathons and shares learnings with internal team Acts a mentor to less experienced colleagues by educating them on technical and nontechnical concepts and sharing best practices Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences<li> <ul><p>Other <p> <ul><li>Embody our culture and values<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>RequiredMinimum Qualifications<strong> <p> <ul><li>Bachelors Degree in Computer Science Information Technology Engineering or related field AND 8+ years experience in technology solutions practice development architecture consulting andor technology domain eg Security<li> <ul><ul><li> <ul><li>OR Masters Degree in Computer Science Information Technology Engineering or related field AND 6+ years experience in technology solutions practice development architecture consulting andor technology domain eg Security<li> <li>OR equivalent experience<li> <ul><li> <li>2+ years managing multiple projects or portfolios<li> <li>1+ years experience leading blended multidisciplinary teams<li> <ul><p><strong>Other Requirements<strong> <p> <p>The successful candidate must have an active US Government Top SecretSCI Security Clearance Ability to meet Microsoft customer andor government security screening requirements are required for this role Failure to maintain or obtain the appropriate clearance andor customer screening requirements may result in employment action up to and including termination <p> <p>Clearance Verification This position requires successful verification of the stated security clearance to meet federal government customer requirements You will be asked to provide clearance verification information prior to an offer of employment <p> <p>Cloud Screening <p> <p>Candidates must be able to successfully complete and pass a Microsoft Cloud background screening Required Cloud Screenings will be administered on a recurring biannual basis <p> <p>Citizenship amp Citizenship Verification This position requires verification of US citizenship due to citizenshipbased legal restrictions Specifically this position supports United States federal state andor local United States government agency customers and is subject to certain citizenshipbased restrictions where required or permitted by applicable law To meet this legal requirement citizenship will be verified via a valid passport or other approved documents or verified US government clearance <p> <p><strong>Preferred Qualifications<strong> <p> <ul><li>Experience with the full software development lifecycle<li> <li>Experience assessing the security of Azure cloud services<li> <li>Experience providing information security guidance to the organization throughout the system lifecycle <li> <li>Experience providing recommendations in technical standards security standards and operational assurance <li> <li>Security + certification<li> <li>Microsoft Certified Azure Administrator AZ104 <li> <ul><p>Solution Architecture IC5 The typical base pay range for this role across the US is USD $115500 $205000 per year There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $148000 $222000 per year <p> <p>Certain roles may be eligible for benefits and other compensation Find additional benefits and pay information here httpscareersmicrosoftcomusenuscorporatepay <p> <p>Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance andor a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the Accommodation request form <p> <p>Benefitsperks listed below may vary depending on the nature of your employment with Microsoft and the country where you work<p>

Senior Product Manager - CTJ - Top Secret

Company: Microsoft

Location: Washington DC

Posted Mar 16, 2024

<p><strong>Overview<strong> <p> <p>Do you have a passion for high scale services and working with some of Microsofts most critical customers Were looking for a motivated independent and energetic Senior Product Manager to drive complex project requirements crossteam communication and execution accountability across both technology and business projects within the Office 365 government cloud service offerings <p> <p>Office 365 is at the center of Microsofts cloud first devices first strategy as it brings together cloud versions of our most trusted communication and collaboration products like Exchange SharePoint and Teams with our crossplatform desktop suites and mobile apps The Office 365 Enterprise Cloud team works with Microsofts largest enterprise and government customers to deliver features that meet their specific needs and enable cloud adoption As you would expect our customers have the highest expectations for feature quality security reliability availability and performance <p> <p>The Senior Product Manager will collaborate with Office Site Reliability Engineering teams to provide leadership direction and delivery of Office 365 services The Senior Product Manager will collaborate and work with various stakeholders including other product managers customers Site Reliability Engineers and engineering teams to ensure timely delivery of services and systems efficient resolution of incidents and satisfaction of our government customers and users <p> <p>At Microsoft we can offer you exciting challenges and a fun place to work The work environment empowers you to have a positive impact on millions of end users <p> <p>Microsofts mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond <p> <p><strong>Responsibilities<strong> <p> <ul><li>Drive the engineering solutions implementation design and defining overall strategy required to scale service operations and ensure uptime of the government Office 365 cloud services<li> <li>Communicates strategic objectives with executive leadership partners across business and engineering organizations<li> <li>Execute operational programs and respective projects across multiple product managers and engineering teams<li> <li>Work independently to drive large complex programs and solutions<li> <li>Partner closely with O365 Site Reliability Engineering partner engineering teams and other corporate teams to understand business needs customer requirements and build scaled solutions<li> <li>Serves as an expert in identifying datadriven longterm solutionlevel investment opportunities and more for multiple feature areas across divisional boundaries<li> <li>Partners with others to collect performance metrics derive deep insights and drive productive courses of action across teams and the business<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>RequiredMinimum Qualifications<strong> <p> <ul><li>Bachelors Degree AND 5+ years experience in productserviceprojectprogram management or software development <ul><li>OR equivalent experience<li> <ul><li> <ul><p><strong>Other Qualifications<strong> <p> <ul><li><strong>Security Clearance Requirements<strong> Candidates must be able to meet Microsoft customer andor government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings <ul><li>Candidates must have an active TS and be willing to upgrade to TSSCI with polygraph or have an active TSSCI and be willing to upgrade to TSSCI with polygraph This role will require candidates to maintain the TSSCI with polygraph clearance Ability to meet Microsoft customer andor government security screening requirements are required for this role Failure to maintain or obtain the appropriate clearance andor customer screening requirements may result in employment action up to and including termination<li> <li>Clearance Verification This position requires successful verification of the stated security clearance to meet federal government customer requirements You will be asked to provide clearance verification information prior to an offer of employment<li> <li>Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud background check upon hiretransfer and every two years thereafter<li> <ul><li> <ul><ul><li>Citizenship amp Citizenship Verification This position requires verification of US citizenship due to citizenshipbased legal restrictions Specifically this position supports United States federal state andor local United States government agency customer and is subject to certain citizenshipbased restrictions where required or permitted by applicable law To meet this legal requirement citizenship will be verified via a valid passport or other approved documents or verified US government Clearance<li> <ul><p><strong>Additional or Preferred Qualifications<strong> <p> <ul><li>Bachelors Degree AND 7+ years experience in productserviceprojectprogram management or software development <ul><li>OR equivalent experience<li> <ul><li> <ul><p>Product Management IC4 The typical base pay range for this role across the US is USD $112000 $218400 per year <p> <p>There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $145800 $238600 per year <p> <p>Certain roles may be eligible for benefits and other compensation Find additional benefits and pay information here httpscareersmicrosoftcomusenuscorporatepay <p> <p>Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance andor a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the Accommodation request form <p> <p>Benefitsperks listed below may vary depending on the nature of your employment with Microsoft and the country where you work<p>

Senior .NET Developer

Company: Spatial Front, Inc

Location: Washington DC

Posted Mar 16, 2024

<p>Job Type <p> <p>Fulltime <p> <p>Description <p> <p>Spatial Front provides IT solutions to federal state and local governments and the private sector <p> <p><strong>All candidates must be willing to go through the fingerprinting and background check process prior to having an official start date with Spatial Front<strong> <p> <p><strong>Summary of Major Job Functions<strong> <p> <p>The Senior NET Developer is an Integration team member involved in many aspects of a customer engagement from collaborating with other team members and customers to determining the best solution for a particular engagement to the design development and delivery of software products Our goal is to have our clients view each delivery team member as a valuable partner in assisting them in achieving business value through the software solutions we provide <p> <p><strong>Primary Responsibilities<strong> <p> <ul><li>Designing developing implementing and releasing high quality custom software solutions using Scrum or SAFe<li> <li>Applying the very best technical agile patterns and practices when building custom software solutions<li> <li>Working under some supervision from a Solution Architect or Delivery Leader but will be expected to work independently on complex nonroutine tasks and projects many unique to our customers organizations You may interact with end users and other technical personnel to identify and correct issues<li> <li>Maintaining continuous open consistent professional communication with customers peers and team members Openly listen to others and confirm understanding to ensure everyone is on the same page<li> <li>Working on project teams consisting of both customers and other team members<li> <li>Working closely with team members on qualityrelated activities<li> <li>Must exhibit capabilities in achieving objectives and solving problems in creative resourceful and innovative ways<li> <ul><p>Requirements <p> <ul><li>Bachelors degree or substitute four years of equivalent work experience<li> <li>At least 3 years of experience developing applications within projects of similar size and scope ie large enterprise application integrations<li> <li>Valid industry certifications within areas of expertise<li> <li>A deep understanding of the NET platform with demonstrated experience with tools such as SQL C and web services<li> <li>Working knowledge of Entity Framework<li> <li>Working knowledge of objectoriented design patterns and practices<li> <li>Deep understanding and experience with agile development practices including unit testing and continuous integration<li> <li>Experience in application development projects and data management projects<li> <li>Experience with the ASPNET MVC<li> <ul><p><strong>Additional Requirements<strong> <p> <ul><li>In order to meet the clearance requirements for this opportunity candidates must be authorized to work in the US<li> <li>Ability to pass a US Public Trust background investigation for access to the client site and computing systems You must have lived in the US for the past three 3 years<li> <li>All candidates will be subject to a complete background check to include but not limited to Criminal History Education Verification Professional Certification Verification Verification of Previous Employment and Credit History<li> <ul><p><strong>Other Information<strong> <p> <ul><li>The salary range for this position is $50000 $100000 annually<li> <li>This is a fulltime position Please no agencies third parties or corptocorp<li> <li>Equalopportunity Employer EOE AA MFVetDisability<li> <li>Spatial Front Inc participates in EVerify<li> <li>For information on SFIs benefits please visit <strong>httpwwwspatialfrontcompagescareerhtml<strong> <li> <ul><p>Salary Description <p> <p>$50000 $100000<p>

People Engagement Lead

Company: Appian Corporation

Location: Washington DC

Posted Mar 16, 2024

Appian is a software company that values respect, work to impact, ambition, and constructive dissent & resolution. The company is looking for a People Engagement Lead to design and implement an organization-wide people engagement strategy, and is offering a range of benefits and opportunities for growth and development.

Sr Staff Software Engineer, C++ (R2469)

Company: Shield AI

Location: Washington DC

Posted Mar 16, 2024

Shield AI, founded in 2015, is a defense technology company developing AI pilots for various aircraft. They are seeking a Software Engineer with 7+ years of industry experience, a degree in Computer Science or related field, and leadership experience. The ideal candidate will lead teams at the intersection of AI, task & motion planning, and controls, and work on developing tooling and automated testing for autonomy solutions. Shield AI offers a competitive salary, bonus, benefits, and equity, and is committed to equal employment opportunities.

Manager, Product Management - MessageHub

Company: Capital One

Location: Washington DC

Posted Mar 16, 2024

<p>Locations VA Richmond United States of America Richmond Virginia<br >Manager Product Management MessageHub<br >Our team supports MessageHub an enterprisecritical internal platform that enables Capital One lines of business LOBs to send billions of messages to our customers and prospects each month emails SMS text messages app push notifications and paper letters We are looking for a Product Manager to own the endtoend quality assurance stability reliability and performance of our messaging platform and to ensure we stay compliant and wellmanaged <br >In this role you will work closely with MessageHubs horizontal Site Reliability Engineering SRE team to enhance protect and progress our messaging platform You will work to make sure our platform is always available for our internal LOB users You will own endtoend message request fulfillment for both realtime and batch delivery flows You and your tech team will create and enforce technology standards for our platform while also creating tools to enable other development teams to meet those standards You will drive resiliency investments and own the programs tech backlog Areas of focus may include <br ><p><ul><li> Reliability Measurement<li> <li> Event amp Incident Response<li> <li> Observability amp Monitoring<li> <li> Building Resilient Architecture<li> <li> Continuous Testing<li> <li> Release Engineering<li> <li> Risk Management<li> <li> Toil Reduction<li> <li> Cost Optimization<li> <li> Enabling Capital One software developers to contribute to our platform<li> <ul><p><br >In this role you are expected to exemplify the core skills of product management and well invest in you to grow in four key areas<br ><p><ul><li>Human Centered <br ><ul><li>Youll collaborate with tech teams to build comprehensive acceptance criteria identifying and elevating any need for additional research to define future feature design<li> <li>Youll break down business epics into features and further into user stories driving your team towards lowest effort or Minimum Viable Product MVP for a valid feature test<li> <ul><li> <ul><ul><li>Business Focused <br ><ul><li>Demonstrating a growth mindset youll effectively use hypothesisdriven assessment of data to ensure your product or feature delivers on real business needs<li> <li>Youll own and prioritize feature development roadmaps ensuring all necessary processes and procedures are followed to manage risk<li> <ul><li> <ul><ul><li>Technology Driven <br ><ul><li>Youll work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology<li> <li>Youll collaborate with designers technologists data scientists and subjectmatter experts to build cutting edge solutions to help customers<li> <li>Youll deliver wellmanaged product platforms for customers by seeking to understand technology trends and architecture strategy<li> <ul><li> <ul><ul><li>Transformational Leadership <br ><ul><li>By actively participating in horizontal forums youll harness a network of trusted relationships among tech teams designers key internal stakeholders and partner teams<li> <li>Youll articulate a succinct product roadmap to deliver business value and share with with stakeholders elevating your teams results and becoming a product matter expert<li> <ul><li> <ul><p><br >We want you if you are <br ><p><ul><li>Intellectually Curious You ask why you explore youre not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer Comfortable with ambiguity a hunger to learn and a seeker of new challenges<li> <li>Communicator amp Influencer You can communicate complex ideas clearly regardless of your audience Our team knows their priorities and why theyre doing what theyre doing You always can rally associates to work with you<li> <li>Doer Youre biased toward action you try things and sometimes you fail You can get around roadblocks and stay focused on your goals Youre well organized able to multitask and able to prioritize your work<li> <li>Passionate amp Customer Focused You care about growing others and bringing them together around whats possible You get a thrill from the journey of building and shipping products and you have a desire and ability to connect with our external or internal customers to fully understand their needs<li> <li>Learner You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help<li> <li>Team Player You enjoy working with diverse people and driving the team toward a common goal You have the ability to put the team before yourself and establish longlasting relationships<li> <ul><p><br >Basic Qualifications <br ><p><ul><li>Bachelors degree or military experience<li> <li>At least 3 years of product management experience or at least 3 year of experience in product design agile delivery business analysis data science or software engineering<li> <ul><p><br >Preferred Qualifications <br ><p><ul><li>Bachelors degree in computer science or engineering<li> <li>At least 3 years of translating business strategy or analysis into consumer facing digital products<li> <li>At least 3 years of experience working on core product platforms powering digital experiences<li> <li>At least 3 years of experience working with cross functional teams as a product owner in an agile development process<li> <ul><p><br >At this time Capital One will not sponsor a new applicant for employment authorization for this position<br >Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing Learn more at the Capital One Careers website Eligibility varies based on full or parttime status exempt or nonexempt status and management level <br >This role is expected to accept applications for a minimum of 5 business days<br >No agencies please Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex including pregnancy childbirth or related medical conditions race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law Capital One promotes a drugfree workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law San Francisco California Police Code Article 49 Sections 49014920 New York Citys Fair Chance Act Philadelphias Fair Criminal Records Screening Act and other applicable federal state and local laws and regulations regarding criminal background inquiries<br >If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 18003049102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations<br >For technical support or questions about Capital Ones recruiting process please send an email to Careerscapitalonecom <br >Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site<br >Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp COPSSC<p>

Senior Data Analyst, Financial Reporting

Company: Circle

Location: Washington DC

Posted Mar 16, 2024

<div> <p>Circle is a financial technology company at the epicenter of the emerging internet of money where value can finally travel like other digital data globally nearly instantly and less expensively than legacy settlement systems This groundbreaking new internet layer opens up previously unimaginable possibilities for payments commerce and markets that can help raise global economic prosperity and enhance inclusion Our infrastructure including USDC a blockchainbased dollar helps businesses institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology<p> <p><strong>What youll be part of<strong><p> <p>Circle is committed to visibility and stability in everything we do As we grow as an organization were expanding into some of the worlds strongest jurisdictions Speed and efficiency are motivators for our success and our employees live by our company values Multistakeholder Mindfulness Driven by Excellence and High Integrity Circlers are consistently evolving in a remote world where strength in numbers fuels team success We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder<p> <div> <p><strong>What youll be responsible for<strong><p> <p>As a Data Analyst at Circle youll work closely with business stakeholders to better understand our products and enable better decisionmaking with data We are a passionate team with a deeply analytical mindset and your work will support our mission to be a worldclass company driven by data If you are naturally data curious excited about deriving insights from data experienced in improving the availability and usability of those insights and motivated by impacting the business we want to hear from you<p> <p><strong>What youll work on<strong><p> <ul><li>Partner with the business to provide consultancy and translate the business needs to design and develop financial reports tools techniques metrics and dashboards for insights and data visualization<li> <li>Discover analyze and interpret trends or patterns in complex data sets to perform strategic analysis and research Identify new opportunities where business can be improved<li> <li>Create and utilize data visualizations to translate analytic results for broad stakeholder understanding<li> <li>Build scalable automation solutions utilizing SQL Tableau and other tools<li> <li>Partner with leaders effectively employing clear and structured communication to tell a story focused on business insights amp data<li> <li>Develop strategic problemsolving quantitative analytics and communication skills<li> <ul><p><strong>You will aspire to our four core values<strong><p> <ul><li><strong>Multistakeholder <strong>you have dedication and commitment to our customers shareholders employees families and local communities<li> <li><strong>Mindful <strong>you seek to be respectful an active listener and pay attention to detail <li> <li><strong>Driven by Excellence <strong>you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence that you do not tolerate mediocrity and you work intensely to achieve your goals <li> <li><strong>High Integrity <strong>you seek open and honest communication and you hold yourself to very high moral and ethical standards You reject manipulation dishonesty and intolerance<li> <ul><p><strong>What youll bring to Circle<strong><p> <ul><li>Bachelors Degree in a quantitative major Finance Accounting Economics Mathematics Engineering<li> <li>Strong communication skills be able to socialize among stakeholders and identify their needs and pain points articulate issues clearly and concisely and present effectively in both oral and written presentations to all levels in the organization<li> <li>Strong business acumen and the ability to work through complex and ambiguous business requirements<li> <li>Selfstarter an entrepreneurial spirit that thrives in a fastpaced environment deals well with ambiguity and focuses on driving impact<li> <li>Prior experience with visualization using Tableau or similar BI tools<li> <ul><p><strong>Senior Data Analyst III<strong><p> <ul><li>4+ years of industry experience in data analytics<li> <li>Proficiency in data analyses using SQL<li> <li>Good understanding of statistics and experience applying them to solve business problems<li> <li>Domain experience in one of the following areas financial services business banking product analytics marketing developer ecosystem or risk analytics<li> <ul><p><strong>Lead Data Analyst IV<strong><p> <ul><li>8+ years of industry experience in data analytics<li> <li>Expert in data analyses using SQL<li> <li>Deep understanding of statistics and experience applying them to solve business problems<li> <li>Domain expertise in one of the following areas financial services business banking product analytics marketing developer ecosystem or risk analytics<li> <ul><p><strong>Additional Information<strong><p> <ul><li><span>This position is eligible for dayone PERM sponsorship for qualified candidates<span><li> <ul><p><em><span>Circle is on a mission to create an inclusive financial future with transparency at our core We consider a wide variety of elements when crafting our compensation ranges and total compensation packages<span><em><p> <p><em><span>Starting pay is determined by various factors including but not limited to relevant experience skill set qualifications and other business and organizational needs Please note that compensation ranges may differ for candidates in other locations<span><em><p> <p><em><strong>Senior Data Analyst III<strong><em><p> <p><em><span>Base Pay Range $122500 $162500<span><em><p> <p><em><span>Annual Bonus Target 125<span><em><p> <p><em><strong>Lead Data Analyst IV<strong><em><p> <p><em><span>Base Pay Range $145000 $192500<span><em><p> <p><em><span>Annual Bonus Target 15<span><em><p> <p><em><span>Also Included Equity amp Benefits including medical dental vision and 401k Circle has a discretionary vacation policy We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the US<span><em><p> <div> <p><span>We are an <span><strong>equal opportunity employer<strong><span> and value diversity at Circle We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status Additionally Circle participates in the <strong datastringifytype=bold>EVerify Program<strong> in certain locations as required by law<span><p> <p><b><span>LIRemote<span><b><p><div>

Senior Software Engineer - Money Team

Company: Databricks

Location: Washington DC

Posted Mar 16, 2024

Databricks, a company founded by the creators of Apache Spark, is seeking a Sr. Software Engineer for the Money team. The role involves managing the billing process, including usage ingestion, metering, pricing, and more. The engineer will collaborate with various teams to standardize billing experiences across major cloud providers. Key responsibilities include designing and managing Money systems, developing pricing primitives, enhancing engineering efficiency, and using AI for cost optimization. The ideal candidate should have a degree in Computer Science, technical leadership experience, and a proven track record in building and managing distributed services.

Software Engineer, C++ (R2466)

Company: Shield AI

Location: Washington DC

Posted Mar 16, 2024

Shield AI, a defense technology company founded in 2015, is seeking a software developer to join their team. The ideal candidate should have a degree in Computer Science, Electrical Engineering, Mechanical Engineering, or Aerospace Engineering, and at least 3 years of industry experience. The role involves writing C++ software for autonomy solutions, collaborating with engineers, and working with Subject Matter Experts. Shield AI is known for its innovative approach to AI, having developed an AI pilot that can fly various aircraft. The company offers a competitive salary, bonus, benefits, and equity, and is committed to equal employment opportunities.

Staff Software Engineer - Money Team

Company: Databricks

Location: Washington DC

Posted Mar 16, 2024

<p>Staff Software Engineer Money Team<p> <p><br ><p><p>P940<p> <p><br ><p><p>At Databricks we are obsessed with Data + AI to solve the worlds toughest problems from security threat detection to cancer drug development We do this by building and running the worlds best data and AI infrastructure platform so our customers can focus on the highvalue challenges that are central to their missions<p> <p>Founded in 2013 by the original creators of Apache Spark Databricks has grown from a tiny corner office in Berkeley CA to a global organization with over 6500 employees Thousands of organizations from small to Fortune 100 trust Databricks with their missioncritical workloads making us one of the fastestgrowing SaaS companies in the world<p> <p>The Money teams mission at Databricks is to maximize the value that our customers derive from their investments in data projects We accomplish this through innovative commercialization strategies and cuttingedge engineering Our team ensures timely accurate and customizable billing and usage data alongside budgeting forecasting and cost optimization tools We provide a seamless and consistent billing experience for all our customers whether they are large enterprises or individual developers across different pricing plans and cloud providers AWS GCP amp Azure<p> <p>As a software engineer on the Money team you will be closely involved in the entire billing process including usage ingestion metering pricing credits promotions payments usage reporting and cost center and budgeting Your role is crucial in democratizing data by bringing Databricks products to market By collaborating with marketing product teams commercialization experts data scientists IT and customer support you will standardize billing experiences across major cloud providers offering our customers a unified sky computation experience This role involves utilizing the latest Databricks products and tools within the ecosystem<p> <p><br ><p><p><strong>The impact you will have<strong><p> <ul><li>Design and manage the Money systems and services commercializing all Databricks products and offerings<li> <li>Develop innovative primitives that enable and support various pricing strategies such as PayAsYouGo commissions credits trials and promotions<li> <li>Enhance engineering and infrastructure efficiency reliability accuracy and response times including CICD processes test frameworks data quality assurance endtoend reconciliation and anomaly detection<li> <li>Collaborate with commercialization experts to develop and implement innovative pricing strategies and plans<li> <li>Use AI and LLMs to innovate in cost insight prediction and optimization across various cloud providers<li> <li>You will become an expert at using the Databricks Data + AI tools<li> <li>Provide leadership in longterm vision and requirements development for Databricks products in partnership with our engineering teams<li> <li>Represent Databricks at academic and industrial conferences amp events<li> <ul><p><strong>What we look for<strong><p> <ul><li>BS or higher degree in Computer Science or a related field<li> <li>Technical leadership experience in large projects similar to those described including near realtime large data processing and distributed service infrastructure management<li> <li>Proven track record of building shipping and managing reliable distributed services and data pipelines at scale<li> <li>Demonstrated leadership skills and the ability to lead across functional and organizational boundaries<li> <li>A proactive approach and a passion for delivering highquality solutions<li> <ul><p><strong>Benefits<strong><p> <ul><li>Comprehensive health coverage including medical dental and vision<li> <li>401k Plan<li> <li>Equity awards<li> <li>Flexible time off<li> <li>Paid parental leave<li> <li>Family Planning<li> <li>Gym reimbursement<li> <li>Annual personal development fund<li> <li>Work headphones reimbursement<li> <li>Employee Assistance Program EAP<li> <li>Business travel accident insurance<li> <ul><div> <div> <p> <p> <div> <div> <div> <div> <div> <p><strong>Pay Range Transparency<strong><p> <p><span>Databricks is committed to fair and equitable compensation practices The pay ranges for this role is listed below and represents base salary range for noncommissionable roles or ontarget earnings for commissionable roles Actual compensation packages are based on several factors that are unique to each candidate including but not limited to jobrelated skills depth of experience relevant certifications and training and specific work location Based on the factors above Databricks utilizes the full width of the range The total compensation package for this position may also include eligibility for annual performance bonus equity and the benefits listed above For more information regarding which range your location is in visit our page here<br ><span><p> <p><br ><p><div> <p>Local Pay Range<p> <p><span>$182400<span><span><span><span>$247000 USD<span><p> <div> <div> <div> <p><strong>About Databricks<strong><p> <p><span>Databricks is the data and AI company More than 10000 organizations worldwide including Comcast Condé Nast Grammarly and over 50 of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data analytics and AI Databricks is headquartered in San Francisco with offices around the globe and was founded by the original creators of Lakehouse Apache Spark™ Delta Lake and MLflow To learn more follow Databricks on <span>Twitter LinkedIn <span>and<span> Facebook<span><span><p> <p><strong>Our Commitment to Diversity and Inclusion<strong><p> <p>At Databricks we are committed to fostering a diverse and inclusive culture where everyone can excel We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards Individuals looking for employment at Databricks are considered without regard to age color disability ethnicity family or marital status gender identity or expression language national origin physical and mental ability political affiliation race religion sexual orientation socioeconomic status veteran status and other protected characteristics<p> <p><strong>Compliance<strong><p> <p><strong><span>If access to exportcontrolled technology or source code is required for performance of job duties it is within Employers discretion whether to apply for a US government license for such positions and Employer may decline to proceed with an applicant on this basis alone<span><strong><p> <div>

Interactive Response System Analyst Intern

Company: ASM Research

Location: Washington DC

Posted Mar 16, 2024

The job description is for an intern position in the IVR/ACD team, responsible for supporting a 4-man team with Service Management and Product Testing, and developing Memorandums of Understanding (MOUs) for the customer base.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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